Pitney Bowes Inc.

Stay away from this companyIf you need to cancel the service and return the equipment...you will be cheatedAfter three phone calls, I was finally told that I would receive a return box in thirty days, I could then return the meter and my case would be processed in 30-daysThis is OUTRAGEOUSthey charge you RENT for the entire time and simply say IT IS THEIR (CROOKED) POLICYThis company is operating a scam to steal money from their customersAVOID THEM AT ALL COSTS

November 29, Revdex.com Serving Connecticut
14ptTimes New Roman", serif;">*** *** Complaint and Inquiry Consultant ** *** ***
*** ** ***
* RE: Revdex.com 1***
* *** ***
*** *** **
*** *** ** ***Dear MsS*** I am in receipt of Revdex.com *** I had called the client today and had the pleasure of speaking with *** ***. Per our conversation I had explained to *** *** that due to recent system upgrades, there has been a longer than hold time. I advised until the system upgrades are completed, it would be best to send the payments by check via mail. I explained the importance of writing the billing account number on the check and confirmed the address it is to be sent to. Per the inconvenience I am crediting back the late fee and I have added $in free postage to *** ***’s prepaid reserve account and is now readily available for a download onto his meter. Thank you Invoice number being credited back is *** in the amount of $Please allow 30-business days for the credit to be issued-Thank you My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours,
*** ** *** Customer Advocate

Very difficult to get a person on the phoneMy lease was expiring and I wanted to return the equipmentI was told I had to pay a $termination feeReally? I am the one sending your equipment back at my cost and you want to charge me for it?

December 30,
Revdex.com of CT
RE: Revdex.com # ***
*** ***
*** *** ***
*** *** **
*** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # ***. Pitney Bowes understands the frustration of the customer Ms*** regarding the refund for the credit of $on the Purchase Power account ***
Pitney Bowes had received a request from *** *** from *** *** *** to move the credit from the Purchase Power account *** to the lease account ***This request was processed on 08-17-
In reviewing the account, I do show the credit was inadvertently moved twice to the lease account *** causing a debit on the Purchase Power account ***I have requested the second credit transfer be reversed and the late charges have been removedThe Purchase Power account has a balance once the transfer request is completedThis process does take about business days
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
*** *** ***
*** ** ***
###-###-####
***

Complaint: ***
I am rejecting this response because:After I returned the postage machine and closed the purchase power account, I settled all balances as they sent me a refund checkThen they continued to bill me continuously which I tried to cancel several times by phone and mailI have all the paperwork and my letters to prove that, and the last correspondence from them threatened to report me to the credit bureauI want a letter directly from Pitney Bowes confirming there is no outstanding balance and my account is permanently closedThey have given me cancellation numbers in the past and continue to bill me, so I have no reason to trust themThe so called outstanding balance on the account was P.Bowes trying to charge me after the account was closed, I have never seen so unethical business practice before
Sincerely,
** ***

November 30, Revdex.com Serving Connecticut
12ptTimes New Roman", serif;">*** *** Complaint and Inquiry Consultant Berlin RdCromwell, CT
*** *** ***
*** ***
** *** ***
*** * ** ***
*** *** *** I am in receipt of Revdex.com *** *lient states: I have email dated 9/7/confirming lease # *** was canceledThe meter was returned and receipt acknowledgedPitney Bowes continues to bill me for the lease even though it was canceled and sends dunning letters and now I receive robot calls dunning use for the paymentClient is looking for the billing to be brought to a zero balance and phone calls to stop Upon the review of the account, the clients account has been terminated and billing has been adjusted to a zero balanceThere was an open invoice for the return fee of $however I did waive that and brought the balance to zeroCustomer will should not receive any calls regarding this accountSorry for any inconvenience this has caused Pitney Bowes strives to give the best customer service. Respectfully yours,
*** *** *** *** ***
*** ** ***
***
***

I signed up for a free day trial They sent me a scale and printing system I never even set it up in weeks having it so I called and canceled the account They told me the account was canceled and to expect shipping materials to send the equipment backA month later I'm billed for over $ I call about it and explain my situation and they say it must just be some mistake, not to worry All taken care of Oh, and they've been backed up with shipping materials and I'm scheduled to receive them asap A month later, another call where I have to explain the entire situation and this time I made sure to bring up that this is unacceptable Departments should be in enough contact that customers aren't being harassedFinally, months later I get the shipping materials I sent it back Now I'm on hold AGAIN because I received yet another bill and am getting collection calls almost every day on an account I closed...a FREE account that I closed over months ago They said they show my account as being open "so sorry about that" So now, minutes into their jazzy hold-music, I'm sitting here seeing an A+ rating that they clearly didn't get for customer serviceHorrendous and unacceptable Beware of this company

Complaint: ***
I am rejecting this response because:
I find it truly amazing that Pitney Bowes would even write that they were negotiating and communicating with *** *** for a month and a half regarding the postage meter change.That is absolutely untrue. When we switched meters, it was I that spoke to them about doing it. It is clear to me that they do not have their records straight and because I am left tospeak to so many different people there, they do not have the story straight.I called Pitney Bowes this year after receiving an advertisement in the mail from them regarding their Mailstation 2. Another office in our building has that particular model. I went tosee it and decided it would be adequate for our company. I called Pitney Bowes and was told that a new lease was signed in October of by *** ***. I told them that I am the contactand they explained that *** *** was sent an email to sign the contract and the lease is until April of 2018. As far as the rate, we did not see a deduction as we have been paying $463.64a quarter. I did call to inquire why it was more than they quoted back then and was told there is a "Value Max fee" added to the invoice which by the way was never explained until I inquiredabout it. Pitney Bowes is definitely lacking in their documentation of communication. At this point in time, we still wish to send back the postage meter back to Pitney Bowes.I thank you for your consideration in this matter.Sincerely,
*** ***

I have dealt with Pitney Bowes at several different companies Not once have they been easy to reach or easy to deal with I have been left on hold for literally hours (I am on hold with them right now) Each time that I finally reach them, I have complained about the wait time and their representatives tell me that "they are working on that" however nothing changes In a small non profit environment that is ever changing, long term leases are difficult to negotiate They will not work with you to change out machines or lease terms Their ink cartridges are extremely expensive I think that due to the name recognition, people feel that they are their only choice PLEASE someone step up and offer something competitive As for future customers, READ THE FINE PRINT before signing an agreement with Pitney Bowes because there is no relief from their long term commitments

Pitney Bowes Incprovides the worst customer service and gouges customers with fees worse than any company we have ever worked with Once you are a customer, it is like being caught up in a nightmare....only it is real

Complaint: ***
I am rejecting this response because:
The concerns in my complaint were not addressed I feel the reply is an attempt to loud talk via a type written reply Please stick to the facts The facts are I returned the equipment - it was delivered via *** 12/7/at 10am - and requested that my account be closed & that a final invoice be sent so that I could pay it To date I have an invoice reflecting an amount due of fee's accruedThat is not legal The Bible says you rep what you sow (see *** chapter verse - do the right thing
A specific request was made and ignored and now this company Pitney Bowes wants me to pay for the months that I didn't even want service with them That is not legal anywhere This is a form of bullying in an effort to meet a sales quotaAll I want is an invoice that reflects the date the equipment was received because that is proof that the account is no longer desired Please adjust the invoice and forward it via email, my email address is ***
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:
We contacted PB multiple times in June in order to secure a "return kit" for the PB machine We mentioned the nearly 1K of prepaid postage and asked how it would be returned We were told to simply write that we wanted a check sent to our business address We did this and waited patiently No check (or any communication) was received In November we were told that a "refund" form was needed to get the money This was faxed in to PB on November 24th At that time and in subsequent conversations were were quoted "business days" It has now been more than six months since we returned the meter and since 11/that they have their special refund form PB has continued to string us along with repeated assurances that the refund is "in process" All we want is our money backIt should be noted that in their response PB failed to supply the amount or a date certain for our refund
Sincerely,
*** ***

November 30, Revdex.com Serving Connecticut *** *** Complaint and Inquiry Consultant ** *** ***
*** ** *** RE: Revdex.com *** *** *** ** *** ***
*** * ** *** Dear Ms* *** I am in receipt of Revdex.com 1***Client has
been trying to cancel their account since July when the lease endedThey are still receiving billing and have not received their return kit for the meterClient would like the account terminated and billing stopped effective 7/20/as that was the end of their lease Upon the review of the account, the clients account has been terminated and billing has been adjusted to a zero balanceCustomer will receive the return kit within working daysI am sorry for any inconvenience this has caused Pitney Bowes strives to give the best customer service. Respectfully yours, *** *** *** *** ***
*** ** ***
*** ***

Hello Ms***, I apologize for the oversight as this Revdex.com was resolved on 8/and the client was advised of the outcome however; I inadvertently forgot to send the business response.
Please accept my apology,
Sincerely,
*** ***
Client Advocate
Office of the President
Pitney Bowes
August 12,
Revdex.com Serving ***
Attn: *** ***
** *** ***
*** ** ***
RE: Revdex.com # ***
*** *** ***
*** *** *** *** ***
*** *** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com letter for complaint # *** Pitney Bowes understands the frustration of the client *** *** regarding the duplicate payment for the equipment return fee
In reviewing the account I do show that the client has sent several emails to Pitney Bowes attempting to get a refund for a duplicate payment made for the return equipment pick up fee in the amount of $without resolutionWe apologize for the experience Mr*** had with Pitney BowesI contacted Mr*** and requested copies of the checks that were paid to Pitney BowesThese were provided by the clientThe checks were sent to our AR group who assured me a refund check will be cut for $on 08-17-I did email the client to inform them of the refund check
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
Case Manager, Client Experience
T + *** *** ***
***
***
Pitney Bowes
*** *** ***
*** ** ***

Dec31,
To Revdex.com, Inc
Attn: *** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** ** ** *** *
*** ** ***
RE: Revdex.com ***
Dear
Ms***,
Our records indicate that on 12/29/*** *** spoke with a Pitney Bowes agent regarding their lease # ***She was informed at this time that there were still months/ payments remaining on their active leaseOur records indicate the client was instructed to email our active lease team on December 29, at: *** to request a settlement“*** informed the agent at that time that they had already started a new lease with a new company and had already made a payment to them
Since the client signed with a competitor, their only option is an early term settlement
Please see the attached settlement offer and contact me at the number or email below with any questions.
If you do not wish to exercise this option, kindly continue to pay your account as invoiced
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner
*** ***
Retention Support
** *** ***
*** ** ***
###-###-####
***

December 1, Revdex.com Serving Connecticut *** *** Complaint and Inquiry Consultant ** *** ***
*** ** *** *** * ***
*** *** **
*** * ** ***
*** *** *** I am in receipt of Revdex.com 1*** *** *** has been trying to
contact Pitney Bowes for a couple days to take his credit card off of his old postage account due to him selling his businessWould like to make sure credit card is off the accountUpon the review of the account, *** *** credit card has not been charged for postage since August 12th when they last refilled their postage meterOn August 30th his postage account was closed due to the change of ownership*** *** credit card was taken off of the account at that time Pitney Bowes strives to give the best customer service. Respectfully yours, *** *** *** *** ***
*** ** ***
*** ***

Hello ***, please see the attached supporting lease documents
Jan,
To Revdex.com, Inc.Attn: *** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** ** ** *** *
*** ** ***
Lease ***
RE: Revdex.com ***
Dear Ms***,
In response to *** *** *** *** rebuttal, our records indicate *** *** signed both leasesAs you will see on the attached Customer Privilege Lease, the terms and conditions are clear
Most entities have a Time and review process before signing and entering a new agreementThere are four invoicing quarters in the yearThe client states she was informed she was nearing the end of her lease, which is correctPer Pitney Bowes policy, our Sales Team reaches out to our clients up to year before the lease expires to see if there is interest in renewing or upgrading equipment within the last year of the active agreementThis is to assess our client’s needs but in no way implies there is early termination of the current agreement
Also, this gives Pitney Bowes time to work with clients to provide the best equipment and gives clients time to get other price quotes so we can either price match the competition or give the client the cancelation information as the cancelation process can take up to days
The client did not inquire the end of lease date before entering the new contract with a new vendorThere are no notes about price matching or end of lease date until after she signed with another vendor
Payments were made and the machine was used multiple times, which validated the lease in If the client wishes to cancel, please pay the attached settlement offer before January 31, to settle the terms
Respectfully,
*** ***
Pitney Bowes Leasing Support
** *** ***
*** ** ***
###-###-####
***
Cc: Pitney Bowes Office of the President

September 30,
Revdex.com Dispute Resolution Department
Atten: *** ***
** *** *** ***
*** ** ***
Lessee: *** * ***
Lease Account: *** *** ***
Location: *** *** *** ** *** *** ** ***
Revdex.com File # ***
Dear *** ***:
Thank you for the opportunity to assist you regarding *** * *** Lease Account.
It is my understanding that *** * *** is requesting termination of the lease. Our records show *** * *** entered into a month lease agreement commencing 10-20-and is set to expire 1-20-15. This agreement requires quarterly payments and only have been received as of 9-23-14. One final payment is required to satisfy the agreementWe have enclosed copy of *** *** *** and Terms and Conditions
Leases are non-cancelable agreements per the terms and conditions. The final balance due is $ and will required for payment in full by 12/15/to settle lease. Once lease is paid in full, Pitney Bowes can provide packaging and pre-paid *** label for return of equipment.
The *** *** Account *** is a line of credit used for postage as form of convenience billing. This is a valid balance that is not part of the lease agreement. The account balance $ 3,as of the statement date 9/18/is from postage previously used by *** * *** and accrued late fees and finance charges per the Terms and Conditions of the *** *** Agreement. In effort to settle this account we can offer non-negotiable reduced pay-off balance for $2,967.96. Please remit for payment to the address below:
*** ***
** *** ***
*** ** ***
If we can be of any further assistance, please do not hesitate to contact us
Respectfully,
*** ***
###-###-####
***
Technical Support lead
Pitney Bowes Global Financial Services
cc: Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am awaiting the delivery of the box and return instructions and materials that are referenced As of today (Noon, June 24th) I have received nothing I will abide by instructions once the return instructions and materials arrive.
Sincerely,
*** ***

0pt class="MsoNormal">Dec10,
** *** *** *** ***
*** *** ***
*** *** ***
*** ** ***
RE: Revdex.com ***
Dear *** ***,
I am in receipt of the Revdex.com filed *** * ***I have researched *** * ***’s account and have found no evidence of deception
*** *** *** signed a month lease for our postage machineThen decided to return the meter* *** was under the impression that the lease would be invalid if the meter was sent back
There was no payment made to the new month lease, schedule A Lease Cancel Request (LCR) has been requested and processedThe lease *** has been canceledThe client owes nothingThere was a prior lease schedule ***-that is being canceled as this account is in End of LeaseThis schedule also owes a balanceI spoke to *** and advised that she does not owe any balances on the leasesI gave her my direct email address for contactLeases ***-and have been canceled
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner
Mauricea P***
Retention Support
Pitney Bowes
** *** ***
Spokane WA
1-866-581-*** ***
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