Pitney Bowes Inc.

The Pitney Bowes Support line is the dreaded call for us So badly that we try and force someone else in our company group to go through the process Looonnnnnngggg wait times and then you may be cut off or dropped back into the hold queu starting completely over Can't remember a good experience It's never been less than an hour and generally a much longer experience only to have the fix fail and restart the call process Very disjointed support Some aspects of the web site are great and others are just lost causes both related to billing and support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

December 30,
Revdex.com of CT
RE: Revdex.com # ***
*** ***
*** *** ***
*** *** **
*** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # ***. Pitney
Bowes understands the frustration of the customer Ms*** regarding the refund for the credit of $on the Purchase Power account ***
Pitney Bowes had received a request from *** *** from *** *** *** to move the credit from the Purchase Power account *** to the lease account ***This request was processed on 08-17-
In reviewing the account, I do show the credit was inadvertently moved twice to the lease account *** causing a debit on the Purchase Power account ***I have requested the second credit transfer be reversed and the late charges have been removedThe Purchase Power account has a balance once the transfer request is completedThis process does take about business days
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
*** *** ***
*** ** ***
###-###-####
***

November 23, Revdex.com Serving Connecticut
14ptTimes New Roman", serif;">*** ***, Complaint and Inquiry Consultant ** *** *** C*** ** ***
RE: Revdex.com *** *** *** *** * *** *** ***
*** * ** *** Dear Ms*** I am in receipt of Revdex.com *** The client is looking to cancel the lease agreement and receive their final invoice to return the meter. The client is trying to get a box and label to return their meterUpon the review of the account, Pitney Bowes has canceled the client’s agreement has been terminated and waived the $return feePitney Bowes is processing the request for the box and label and the client should receive it within 15-business days Pitney Bowes strives to give the best customer service. Once the agreement has fully canceled and terminated, a box and label will be received. Respectfully yours, *** *** *** *** *** *** ** *** *** ***

March 22, 2016,
To Revdex.com, Inc.Attn: *** ***
South Turnpike RoadWallingford, CT
RE: Revdex.com ***
Dear *** ***
I am in receipt of the Revdex.com filed by *** * *** *** *** ***
I called to
speak with *** * *** however I spoke with *** *** and I was told that *** was unavailable and that he (***) was the one that filed the complaintHe stated he was very happy with the product and loved it, however it was very difficult to get in touch with someone when the meter went down, or needed serviceHe stated they just received a new meter and hesitated to use it, however had to for business needs, as he wanted to know what it would cost to terminate his leaseThey were given a settlement quote of $I offered him a reduced settlement offer of $
I then explained that I understood his frustration with a meter not working, and even a minute phone call to service could be a huge inconvenience in daily business operationsI offered my direct contact information, and assured the client that if he contacted me directly, I would assist in getting him the help he needed for any of his Pitney Bowes needsAdditionally, I offered $in free postage for the inconvenience *** was very happy with my offers and was heading into a meeting with his colleagues to discuss the Pitney Bowes account
I am confident the client will continue the relationship with Pitney Bowes
We value their business and look forward to addressing their needs in a timely manner
Kind regards,
Mauricea P***
Retention Support
NAtlantic
Spokane WA
*** *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePitney Bowes made arrangements with ***, and the third party liquidation company so that the item could be re-sold to meI now have the item in-handThank you for helping to right this wrong.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this offered resolution is satisfactory to me
However, I have not yet received a phone call to schedule piof Pitney Bowes equipmentAs their offer is on the condition that equipment be back in their possession, we cannot consider this resolved until Pitney Bowes demonstrates follow-throughWe will notify Revdex.com when Pitney Bowes picks up their equipment and sends final written notification that our account is clear, all leases are cancelled and no balance is owed. Because previous attempts to resolve this matter without the assistance of Revdex.com have been delayed or ignored by Pitney Bowes, I request that this complaint remain open until all offers of resolution have been completed
Sincerely, *** ***
*** ***
P.SI am attaching files that are referenced in the original complaint so that Revdex.com's information is complete

January 05, Revdex.com Serving Connecticut *** *** *** *** *** ***
** *** *** Cromwell, CT RE: Revdex.com *** Susan W Williams NE 5th Ave Gainesville, FL Dear Ms*** I am in receipt of BB*
*** When reviewing the account, we have already waived the late fees in the amount of $96.00. Thank you My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, *** ** *** Customer Advocate Office of the President

June 26,
10pt;">Revdex.com of CT
*** *** ** ***
*** * *** *** *** *
*** ** ***
RE: Revdex.com ***
Dear *** ***,
I am in receipt of complaint number *** *** *** states that she wishes to terminate her lease with Pitney Bowes on grounds that the individual who signed the contract is no longer employed by the company and was not authorized to agree to the contract termsI have attached a copy of the lease signed on March 3, by *** *** for your convenience
By signing the contract *** *** indicated she was authorized to bind the company to the terms as stated above the signature lineAdditionally, this lease is a contract between Pitney Bowes and *** *** ** *** not *** and it is therefore valid regardless of the employment status of the signerFurther, on April 13, payment by check was received from *** *** ** ***, which validated the lease
Based on the above the lease is valid and the obligation to fulfill the terms of the agreement is unconditional
Respectfully yours,
*** ***
Customer Relations Agent
*** *** **
*** ** ***
###-###-#### Ext ***
***

0in 0in 0pt;">October 3,
Revdex.com, Inc
*** *** ***
*** *** ***
*** ** ***
*** *** ***
*** ***
*** ** *** *** *** *
*** *** ** ***
RE: Revdex.com ***
Dear Ms***,
We are in receipt of Revdex.com complaint #***
Mr*** *** has been subjected to unsolicited electronic messages for or more years, and has contacted PB without any resolveI am happy to report that my team has removed him from all PB email marketing/transactional and customer information electronic messages to the email address *** to prevent these communications landing in his inbox again
Additionally, Marketing has escalated this request to the proper marketing /database teams for suppressionFor future reference all requests similar to the above please escalate to *** they will assist with ensuring clients request suppression are observed
We apologize for the irritation and distraction this has caused *** ***
PB regrets the length of time for this to be resolved, but know we strive to acknowledge our clients requests in a timely manner and provide the best customer support service
Respectfully yours,
*** ***
*** *** *** *** ***
*** ***
*** *** *** ***
Pitney Bowes
* *** *** *** ** ***
Cc: Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The refund of our excess payment was received today Please note, the copies of the duplicate checks were provided to Pitney Bowes months ago and Pitney Bowes had previously said the refund would be sent months ago...which did not happen until I got the Revdex.com involved Overall a very distasteful experience with Pitney Bowes I appreciate Revdex.com's involvement in this matter
Sincerely,
*** ***

April 28, 2016Revdex.com of Connecticut Berlin Rd.Cromwell, CT 06416*** *** ***
*** ***
*** ** *** ** ***
*** ** ***
RE: Revdex.com ***
To whom it may concern, I am writing in receipt to
the Revdex.com *** It was *** *** understanding that she would get a free meter with her serviceAfter further review and explanation, it was a misunderstanding and *** *** is keeping her service with Pitney Bowes.How the program is set to work is the client would pay $a month or $a quarter (plus tax)They receive free postage coupons for years in the amount of $every months to be applied to their Postage by Phone account, this is to offset the cost of the rentalThese are to be mailed out to the client after your free trialAs long as they are redeeming the postage coupons every months this will make the rental charges a washThe client did get a bill that was for months of billing, this is a pro-rated billThat is why it was for months and not monthsThis is where the confusion came inI informed *** *** we can always fix the billing so she is charged monthly on her credit card or a paper bill quarterlyAfter talking to *** *** we are now waiving the month bill and rebilling her monthly from a credit card*** *** understands how the program works nowShe knows she will be paying $a month plus tax and gets her free postage coupons every monthsPitney Bowes always strives to give the best service and resolve the issueRespectfully yours, Tatum W***Customer Relations N Atlantic suite 3000Spokane, WA *** * ***
***

April 21,
Calibri;">Revdex.com, Inc.Attn: Maureen Shea
South Turnpike Road
Wallingford, CT
TOWN OF PLAISTOW
Main Street
Plaistow, NH
RE: Revdex.com
Dear MsShea,
This response is in regards to Revdex.com Complaint# *** *or *** ** *** ** *** **. The client was disappointed in the time it took a service technician to arrive at their location.
In this geographical area, once a service call is created on the type of equipment the client has, it is contracted out to an independent service contractor that is authorized to service the equipment. That technician is responsible for meeting the scheduled time that the client was given. If there happens to be an exception, that contracted technician should advise the clientI apologize for the inconvenience that was caused by the technician failing to update the client with any changes to their appointment and I have addressed this with the respective management for coaching to avoid this happening again in the future.
When the situation was escalated because of a secondary problem, Pitney Bowes took ownership and we sent an in-house technician out to remedy the issue.
We strive to provide the best client experience in any situation. While we were not able to remedy all of the problems the client experienced, they understood the situation
Respectfully yours,
Jon Moyles
Supervisor, Pitney Bowes
N Atlantic Ave, Suite
Spokane, WA
Phone: ###-###-####
Email: [email protected]

November 7,
"">
Revdex.com of CT
RE: Revdex.com # 1***
*** *** ***
*** *** *** * *** ***
*** *** ** ***
Dear *** ***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understands the frustration of the client *** *** *** regarding the cancellation of the account as well as the billing
The client entered into a day free trial for the postage meterAfter the free trial period the client agreed to a one year commitment periodThe free trial period expired and the client was billed for the first quarter of the billing periodThe client called approximately days after the free trial period was over to cancel the account because the client stated they did not feel the meter was economical
Instead of holding the client to the one year commitment period, Pitney Bowes agreed to cancel the accountA box and a prepaid shipping label were ordered for the client so they could send the equipment back to Pitney BowesIn order to ensure the equipment is returned it is the policy of Pitney Bowes to continue billing until the equipment is returned to stockAfter that time all invalid charges are cancelled; as it was in this case
The account has been closed and there are no outstanding chargesAll billing has been cancelled
Pitney Bowes does apologize for any and all confusion this may have caused the client and does appreciate all the feedback given by the clientIt is this type of feedback that assists Pitney Bowes in educating our staff to ensure we provide excellent client service
Respectfully yours,
*** *** - Client Experience Management
Case Manager
Pitney Bowes, US Mailing Solutions
*** *** *** *** ** ***

January 20,
Revdex.com, Inc.*** *** ***
*** *** ***
*** ** ***
*
*** ***
*** *** ***
*** *** ** ***
*** *** ***
*** *** ***
I am in receipt to the Revdex.com complaint # *** I understand that Ms
*** is wanting to return her meter with us and cancel the accountAfter looking into her account I do see she called us on 11/16/requesting to cancelSince she had not used her meter yet the representative asked if she wanted to try the meter before sending it backMs*** agreed to keep the meterI then found an e-mail from January 4th from Ms*** requesting to return the meterA representative from Pitney Bowes, Marvin, replied back on 01/04/to Ms*** informing the process to return the meter and the direct number to callShe they replied back about not having access to a phoneThe e-mail was then sent to our Customer Relations e-mail inbox on January 6th
The business rules for cancelling an account with Pitney Bowes, requires a phone call to our Customer Relations departmentSince Ms*** does not have access to a phone I have cancelled the accountWe are sending a box and label to Ms*** to return the meterI am waiving the bill that generatedI sent Ms*** an email letting her know to expect a box and label in the mail in 7-business days
We strive to give excellent customer service by handling each client with the upmost integrity and accountability
Respectfully yours,
Tatum W***Customer Relations Specialist
*** * ***
*** ** ***
*** * ***
***

March 10,
0in 0pt>
CT Revdex.com, Inc.Attn: *** ***
*** *** ***
*** ** ***
Connected Performance Computing & Consulting
*** *** *** ***
*** ** ***
RE: Revdex.com ***
*** ***
Dear *** ***,
I am writing in response to Connected Performance Computing & Consulting Revdex.com (Revdex.com) complaint
Mr*** apprised Pitney Bowes of a *** credit card charge on February 18th in the amount of $15.99. I also understand that when Mr*** tried to contact our customer service, there was an extremely long hold times, and the client was unable to speak with an agent that could assist with your concerns
On behalf of Pitney Bowes, I am very, very sorry for this hassle! Although it probably doesn’t seem like it based on the experiences you have had recently, Pitney Bowes really does care that a client of ours has had a poor experience and Mr*** feedback helps us in making process improvements
Accordingly, I have cancelled your pbSmartPostage account, so you will no longer be charged $for the service. We have also issued a credit in the amount of $back to your credit card, to reverse the charge from February 18thConfirmation *** is for your reference
.
Thank you for bringing this matter to our attention
Respectfully yours,
*** ***
Technical Support Lead
Client Operations, North America
T + * *** *** *** *** ***
***
***
Pitney Bowes
*** *** ***
*** ** ***
Cc: Office of the President

Complaint: ***
I am rejecting this response because:Pitney Bowes has stated to you that they have indeed changed they way that they contact their clients just as I have reported. It is one thing to contact their clients by telephone and quite another to attempt to recontract a leasevia an email to the wrong contact person. I have not even received a copy of the lease that they are reporting has an e-signature on it. We never accepted nor were advised of the new policy change of emailing someone in the practicethat is not even the correct contact person. In speaking to Richard O***, he stated he has several names of authorized people on our account. After he read those names, I discovered that some of the employees were people that simply called in to obtain technical supportfor the postage meter. Someone from an overseas branch of Pitney Bowes/Technical Support would ask our employee if they were authorized to speak to them. While the employees here contacted Pitney Bowes for technical support,they never led anyone to believe that they were authorized to make financial decisions. I appreciate that Richard O*** from Pitney Bowes did contact me on September 18, in an attempt to resolve this issue. However, he is proposing a quarterly fee of $over months on a K7MO postage meter. While this meteris what I was hoping to renew our lease with back when I placed my initial call and learned that they had already extended our contract by falsely obtaining permission, I cannot accept the rate they are purposing. An Office Manager inour building is currently leasing the exact same meter from Pitney Bowes for $per month. Since a compromise has not been reached, we wish to return the postage meter to Pitney Bowes and find it unfortunate that Pitney Bowes has changed the way they do business. We are asking that they provide information as totheir procedure for returning the meter.Thank you for your assitance
Sincerely,
*** ***

May 5,
">Revdex.com Serving Connecticut
Attn: *** ***
** *** ***
*** ** ***
RE: Revdex.com # ***
*** ***
*** *** **
*** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understands the frustration of the client *** *** regarding the continuation of the rental billing
In reviewing the account I show the client Mr*** called Pitney Bowes on 03-10-to cancel the postage meter accountThe cancellation was processed that dayPitney Bowes does require a 30day cancellation notice; however the cancellation date used was the last day of the current billing cycle which was 03-31-The current invoice covered 03-01-to 03-31-15.The balance owed for this is $which was billed through Pitney Bowes Inc and not *** ***
In regards to the *** *** account, I am showing a credit of $I am showing we did receive the *** postage meter backTo receive the refund, please fill out the refund form on the attached link:
***
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
*** *** *** ***
* * *** *** ***
***
***
*** ***
*** *** ***
*** ** ***

This company not only has antiquated systems to support your office, they are inflexible with their overpriced lease I am paying more in lease payments than in postage When I spoke to a customer service rep, who was very rude, he told me that when I re-negotiated my lease last spring, a year was added to the remaining two years on my lease What I didn't realize and should have read the lease more carefully, was they added another year on to this leaseThe customer service rep said I should have read this, but didn't apologize that their people didn't mention it when I was on the phone with themI explained to the "customer relations" man that I was closing my business and he said, that's too bad, you're still committed to the lease, so pay the whole thing off with a cancellation fee or I was off to collections When I complained about the lease, he said, "you are just mad because I didn't tell you what you wanted." Aren't customer service people chosen because they have good temperaments It is very difficult to get out of a lease with them unless you monitor your lease dates I would not go near this companyDon't sign a lease without your attorney looking at it

I have been trying to get through to Pitney Bowes and use their website In their haste to try to make things easier, they completely lost touch with their customers! They are the worst people to try to get ahold of I have received random calls from to see if I needed supplies; first call I was leaving the office and had no information in front of me, 2nd call I was in a meeting but told them I really need to talk to them and they need to call me back (they have my cell phone!) NO ONE has called me back yet (it has been weeks already) Their website is the worst I have EVER encountered and not useable I have set my password and re-set my password and it will not work! They have tacked on random charges to my account and I have made absolutely no purchases! I am at my wits end really I have no choice except to look elsewhere for help These people are so far removed from their customers and their leaders are clueless I suspect it will take a while before the masses understand what has happened to this company -which used to be wonderful to work with I am sorry to say that I am among those who now have lost faith in this company**