Pitney Bowes Inc.

The Pitney Bowes Support line is the dreaded call for us So badly that we try and force someone else in our company group to go through the process Looonnnnnngggg wait times and then you may be cut off or dropped back into the hold queu starting completely over Can't remember a good experience It's never been less than an hour and generally a much longer experience only to have the fix fail and restart the call process Very disjointed support Some aspects of the web site are great and others are just lost causes both related to billing and support

November 23, Revdex.com Serving Connecticut
14ptTimes New Roman", serif;">*** ***, Complaint and Inquiry Consultant ** *** *** C*** ** ***
RE: Revdex.com *** *** *** *** * *** *** ***
*** * ** *** Dear Ms*** I am in receipt of Revdex.com *** The client is looking to cancel the lease agreement and receive their final invoice to return the meter. The client is trying to get a box and label to return their meterUpon the review of the account, Pitney Bowes has canceled the client’s agreement has been terminated and waived the $return feePitney Bowes is processing the request for the box and label and the client should receive it within 15-business days Pitney Bowes strives to give the best customer service. Once the agreement has fully canceled and terminated, a box and label will be received. Respectfully yours, *** *** *** *** *** *** ** *** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Jun 11,
To Revdex.com, Inc
Attn: *** ***
** *** ***
*** ** ***
*** **
** *** ***
*** *** ***
*** ***
**
***
RE: Revdex.com ***
Dear Ms***,
This is in response to *** *** ** *** ***, Revdex.com complaint *** filed by *** **
Although there are terms remaining on lease ***, *** ** has agreed to a reduced settlement that was offered by *** *** on behalf of Pitney Bowes, in the amount of $
Pitney Bowes strives to provide the best customer experience to address your business needs in a timely manner
Respectfully,
*** *** ***
Leasing Support
Client Relations
T +*** *** ***
***
***

January 05, Revdex.com Serving Connecticut *** *** *** *** *** ***
** *** *** Cromwell, CT RE: Revdex.com *** Susan W Williams NE 5th Ave Gainesville, FL Dear Ms*** I am in receipt of BB*
*** When reviewing the account, we have already waived the late fees in the amount of $96.00. Thank you My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, *** ** *** Customer Advocate Office of the President

June 26,
10pt;">Revdex.com of CT
*** *** ** ***
*** * *** *** *** *
*** ** ***
RE: Revdex.com ***
Dear *** ***,
I am in receipt of complaint number *** *** *** states that she wishes to terminate her lease with Pitney Bowes on grounds that the individual who signed the contract is no longer employed by the company and was not authorized to agree to the contract termsI have attached a copy of the lease signed on March 3, by *** *** for your convenience
By signing the contract *** *** indicated she was authorized to bind the company to the terms as stated above the signature lineAdditionally, this lease is a contract between Pitney Bowes and *** *** ** *** not *** and it is therefore valid regardless of the employment status of the signerFurther, on April 13, payment by check was received from *** *** ** ***, which validated the lease
Based on the above the lease is valid and the obligation to fulfill the terms of the agreement is unconditional
Respectfully yours,
*** ***
Customer Relations Agent
*** *** **
*** ** ***
###-###-#### Ext ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePitney Bowes made arrangements with ***, and the third party liquidation company so that the item could be re-sold to meI now have the item in-handThank you for helping to right this wrong.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this offered resolution is satisfactory to me
However, I have not yet received a phone call to schedule piof Pitney Bowes equipmentAs their offer is on the condition that equipment be back in their possession, we cannot consider this resolved until Pitney Bowes demonstrates follow-throughWe will notify Revdex.com when Pitney Bowes picks up their equipment and sends final written notification that our account is clear, all leases are cancelled and no balance is owed. Because previous attempts to resolve this matter without the assistance of Revdex.com have been delayed or ignored by Pitney Bowes, I request that this complaint remain open until all offers of resolution have been completed
Sincerely, *** ***
*** ***
P.SI am attaching files that are referenced in the original complaint so that Revdex.com's information is complete

March 22, 2016,
To Revdex.com, Inc.Attn: *** ***
South Turnpike RoadWallingford, CT
RE: Revdex.com ***
Dear *** ***
I am in receipt of the Revdex.com filed by *** * *** *** *** ***
I called to
speak with *** * *** however I spoke with *** *** and I was told that *** was unavailable and that he (***) was the one that filed the complaintHe stated he was very happy with the product and loved it, however it was very difficult to get in touch with someone when the meter went down, or needed serviceHe stated they just received a new meter and hesitated to use it, however had to for business needs, as he wanted to know what it would cost to terminate his leaseThey were given a settlement quote of $I offered him a reduced settlement offer of $
I then explained that I understood his frustration with a meter not working, and even a minute phone call to service could be a huge inconvenience in daily business operationsI offered my direct contact information, and assured the client that if he contacted me directly, I would assist in getting him the help he needed for any of his Pitney Bowes needsAdditionally, I offered $in free postage for the inconvenience *** was very happy with my offers and was heading into a meeting with his colleagues to discuss the Pitney Bowes account
I am confident the client will continue the relationship with Pitney Bowes
We value their business and look forward to addressing their needs in a timely manner
Kind regards,
Mauricea P***
Retention Support
NAtlantic
Spokane WA
*** *** ***
***

April 28, 2016Revdex.com of Connecticut Berlin Rd.Cromwell, CT 06416*** *** ***
*** ***
*** ** *** ** ***
*** ** ***
RE: Revdex.com ***
To whom it may concern, I am writing in receipt to
the Revdex.com *** It was *** *** understanding that she would get a free meter with her serviceAfter further review and explanation, it was a misunderstanding and *** *** is keeping her service with Pitney Bowes.How the program is set to work is the client would pay $a month or $a quarter (plus tax)They receive free postage coupons for years in the amount of $every months to be applied to their Postage by Phone account, this is to offset the cost of the rentalThese are to be mailed out to the client after your free trialAs long as they are redeeming the postage coupons every months this will make the rental charges a washThe client did get a bill that was for months of billing, this is a pro-rated billThat is why it was for months and not monthsThis is where the confusion came inI informed *** *** we can always fix the billing so she is charged monthly on her credit card or a paper bill quarterlyAfter talking to *** *** we are now waiving the month bill and rebilling her monthly from a credit card*** *** understands how the program works nowShe knows she will be paying $a month plus tax and gets her free postage coupons every monthsPitney Bowes always strives to give the best service and resolve the issueRespectfully yours, Tatum W***Customer Relations N Atlantic suite 3000Spokane, WA *** * ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The refund of our excess payment was received today Please note, the copies of the duplicate checks were provided to Pitney Bowes months ago and Pitney Bowes had previously said the refund would be sent months ago...which did not happen until I got the Revdex.com involved Overall a very distasteful experience with Pitney Bowes I appreciate Revdex.com's involvement in this matter
Sincerely,
*** ***

0in 0in 0pt;">October 3,
Revdex.com, Inc
*** *** ***
*** *** ***
*** ** ***
*** *** ***
*** ***
*** ** *** *** *** *
*** *** ** ***
RE: Revdex.com ***
Dear Ms***,
We are in receipt of Revdex.com complaint #***
Mr*** *** has been subjected to unsolicited electronic messages for or more years, and has contacted PB without any resolveI am happy to report that my team has removed him from all PB email marketing/transactional and customer information electronic messages to the email address *** to prevent these communications landing in his inbox again
Additionally, Marketing has escalated this request to the proper marketing /database teams for suppressionFor future reference all requests similar to the above please escalate to *** they will assist with ensuring clients request suppression are observed
We apologize for the irritation and distraction this has caused *** ***
PB regrets the length of time for this to be resolved, but know we strive to acknowledge our clients requests in a timely manner and provide the best customer support service
Respectfully yours,
*** ***
*** *** *** *** ***
*** ***
*** *** *** ***
Pitney Bowes
* *** *** *** ** ***
Cc: Office of the President

April 21,
Calibri;">Revdex.com, Inc.Attn: Maureen Shea
South Turnpike Road
Wallingford, CT
TOWN OF PLAISTOW
Main Street
Plaistow, NH
RE: Revdex.com
Dear MsShea,
This response is in regards to Revdex.com Complaint# *** *or *** ** *** ** *** **. The client was disappointed in the time it took a service technician to arrive at their location.
In this geographical area, once a service call is created on the type of equipment the client has, it is contracted out to an independent service contractor that is authorized to service the equipment. That technician is responsible for meeting the scheduled time that the client was given. If there happens to be an exception, that contracted technician should advise the clientI apologize for the inconvenience that was caused by the technician failing to update the client with any changes to their appointment and I have addressed this with the respective management for coaching to avoid this happening again in the future.
When the situation was escalated because of a secondary problem, Pitney Bowes took ownership and we sent an in-house technician out to remedy the issue.
We strive to provide the best client experience in any situation. While we were not able to remedy all of the problems the client experienced, they understood the situation
Respectfully yours,
Jon Moyles
Supervisor, Pitney Bowes
N Atlantic Ave, Suite
Spokane, WA
Phone: ###-###-####
Email: [email protected]

January 20,
Revdex.com, Inc.*** *** ***
*** *** ***
*** ** ***
*
*** ***
*** *** ***
*** *** ** ***
*** *** ***
*** *** ***
I am in receipt to the Revdex.com complaint # *** I understand that Ms
*** is wanting to return her meter with us and cancel the accountAfter looking into her account I do see she called us on 11/16/requesting to cancelSince she had not used her meter yet the representative asked if she wanted to try the meter before sending it backMs*** agreed to keep the meterI then found an e-mail from January 4th from Ms*** requesting to return the meterA representative from Pitney Bowes, Marvin, replied back on 01/04/to Ms*** informing the process to return the meter and the direct number to callShe they replied back about not having access to a phoneThe e-mail was then sent to our Customer Relations e-mail inbox on January 6th
The business rules for cancelling an account with Pitney Bowes, requires a phone call to our Customer Relations departmentSince Ms*** does not have access to a phone I have cancelled the accountWe are sending a box and label to Ms*** to return the meterI am waiving the bill that generatedI sent Ms*** an email letting her know to expect a box and label in the mail in 7-business days
We strive to give excellent customer service by handling each client with the upmost integrity and accountability
Respectfully yours,
Tatum W***Customer Relations Specialist
*** * ***
*** ** ***
*** * ***
***

January 27,
Revdex.com of CT
RE: Revdex.com # ***
*** *** *** *** *** ** *** *** ** ***Dear *** ***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understands the frustration of the client
*** *** *** regarding the charges for the fraudulent PB Smart Postage account
On 09/25/the client sent correspondence stating that the account was not theirs as her business had closed over a year ago and she did not have Pitney Bowes service now or in the pastFollowing Pitney Bowes business processes the agent forwarded the information to cancel the account, cancel the services and issue credits to offset the fraudulent billingThe client again sent correspondence on 09/29/and called regarding the same issue on 10/24/Due to a Pitney Bowes process failure there was a lack of follow through on the part of agents involvedPitney Bowes sincerely apologizes for the lack of follow up and the frustrations this caused the clientPitney Bowes wants to assure the client that proper corrective action is being taken with those agents responsible for the lack of follow through
The client can be assured this issue is now resolvedThe charges are being cancelled, the account is closed, and the agents involved are being addressedThere will be no further billing on this account now or in the future
Pitney Bowes expects their agents to provide world class service to all of our clients and unfortunately in this case that service fell shortAgain, Pitney Bowes offers our deepest and heartfelt apologies for the error that occurred in this matter
Pitney Bowes does apologize for any and all confusion and frustration this may have caused the client and does appreciate all the feedback given by the clientIt is this type of feedback that assists Pitney Bowes in educating our staff to ensure we provide excellent client service
Respectfully yours,
*** *** * *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ***%

Sal Giambrone
'Times New Roman'">Pitney Bowes Inc
Penn Plaza
New York City, NY
###-###-####
[email protected]
March 19,
Revdex.com of CT
Re: Revdex.com #
Dear MsShea,
I am writing you in response to the Revdex.com complaint number First, I would like to thank you for bringing this concern to my attention and for providing Pitney Bowes the opportunity to explain the situationLet me start by informing you that the client, MrNeal Fox, has been contacted by me personally, yesterday, March 18, at 3:30PMMrFox has confirmed with me that the PB machine in question (DI425) was repaired to his satisfaction on 3/17/
Service history as it relates to this event:
Service Request was called in on Friday, March 14, at 12:50PMThe client, MrFox requested a specific service repThis is usually not our practice as it delays the response time results; however PB was prepared to accommodate his requestHe then informed us to come on Monday as he was closing early on Friday
Our PB Technician arrived on-site the morning of Monday, March 17, He quickly identified the problem, made minor adjustments to the insert feeder and tested the machine to ensure it was working to MrFox’s satisfactionThe service request has since been closed
During my follconversation with MrFox, he stated that he contacted the Revdex.com because he claimed that PB had an on-going technical issue with the machine in question. He states that he over-heard this while a previous PB Rep was on the telephone with our Call CenterI informed MrFox that this is certainly not the caseOur DIFolder / Inserter has been manufactured for many years and has been proven to be a very reliable and a productive productWe have numerous units placed nation-wide and there are no systemic issues reportedFurthermore, I reminded MrFox that he has been using his machine since 2/3/and therefore, if the unit was defective the problem would have sufficed a long time ago
As per the request to replace their folding machine, I explained our policy, which states that we would consider replacing the equipment should all attempts to make repair have failedHowever, this is clearly not the case in this matterIn speaking with the Service Technicians (CSR) who regularly service Finders Keepers and in reviewing past service history, our findings show that the issues have been mostly operator relatedOnce on-site our CSR’s have made minor operator adjustments, they tested the unit and found no mechanical or electrical problems with the equipment
As for the lease termination request, although the lease is non-cancellable, I have asked our Leasing Company to provide a settlement quote for your review. The settlement quote is $valid till 4/18/
If Finders Keepers wishes to exercise this settlement option, payment should be mailed to the following address:
Pitney Bowes Global Financial Services
American Drive
Neenah, WI
Unfortunately, because of our past experience with MrFox, PB feels that it’s very difficult to always satisfy him due to requests for a specific service technician (CSR)In reviewing this situation, it is determined that PB is not in a position to offer any monetary compensation
As I stated to MrFox, Client Satisfaction is our top priorityPitney Bowes is committed to partnering with Finders Keepers and will continue to service their equipment in the most diligent manner
Please feel free to contact me, should further clarification be required
Respectfully,
Sal Giambrone
Customer Service Manager, New York City Region
Cc: PB Office of the President

I have been trying to get through to Pitney Bowes and use their website In their haste to try to make things easier, they completely lost touch with their customers! They are the worst people to try to get ahold of I have received random calls from to see if I needed supplies; first call I was leaving the office and had no information in front of me, 2nd call I was in a meeting but told them I really need to talk to them and they need to call me back (they have my cell phone!) NO ONE has called me back yet (it has been weeks already) Their website is the worst I have EVER encountered and not useable I have set my password and re-set my password and it will not work! They have tacked on random charges to my account and I have made absolutely no purchases! I am at my wits end really I have no choice except to look elsewhere for help These people are so far removed from their customers and their leaders are clueless I suspect it will take a while before the masses understand what has happened to this company -which used to be wonderful to work with I am sorry to say that I am among those who now have lost faith in this company**

November 7,
"">
Revdex.com of CT
RE: Revdex.com # 1***
*** *** ***
*** *** *** * *** ***
*** *** ** ***
Dear *** ***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understands the frustration of the client *** *** *** regarding the cancellation of the account as well as the billing
The client entered into a day free trial for the postage meterAfter the free trial period the client agreed to a one year commitment periodThe free trial period expired and the client was billed for the first quarter of the billing periodThe client called approximately days after the free trial period was over to cancel the account because the client stated they did not feel the meter was economical
Instead of holding the client to the one year commitment period, Pitney Bowes agreed to cancel the accountA box and a prepaid shipping label were ordered for the client so they could send the equipment back to Pitney BowesIn order to ensure the equipment is returned it is the policy of Pitney Bowes to continue billing until the equipment is returned to stockAfter that time all invalid charges are cancelled; as it was in this case
The account has been closed and there are no outstanding chargesAll billing has been cancelled
Pitney Bowes does apologize for any and all confusion this may have caused the client and does appreciate all the feedback given by the clientIt is this type of feedback that assists Pitney Bowes in educating our staff to ensure we provide excellent client service
Respectfully yours,
*** *** - Client Experience Management
Case Manager
Pitney Bowes, US Mailing Solutions
*** *** *** *** ** ***

May 5,
">Revdex.com Serving Connecticut
Attn: *** ***
** *** ***
*** ** ***
RE: Revdex.com # ***
*** ***
*** *** **
*** ** ***
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understands the frustration of the client *** *** regarding the continuation of the rental billing
In reviewing the account I show the client Mr*** called Pitney Bowes on 03-10-to cancel the postage meter accountThe cancellation was processed that dayPitney Bowes does require a 30day cancellation notice; however the cancellation date used was the last day of the current billing cycle which was 03-31-The current invoice covered 03-01-to 03-31-15.The balance owed for this is $which was billed through Pitney Bowes Inc and not *** ***
In regards to the *** *** account, I am showing a credit of $I am showing we did receive the *** postage meter backTo receive the refund, please fill out the refund form on the attached link:
***
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
*** ***
*** *** *** ***
* * *** *** ***
***
***
*** ***
*** *** ***
*** ** ***

March 10,
0in 0pt>
CT Revdex.com, Inc.Attn: *** ***
*** *** ***
*** ** ***
Connected Performance Computing & Consulting
*** *** *** ***
*** ** ***
RE: Revdex.com ***
*** ***
Dear *** ***,
I am writing in response to Connected Performance Computing & Consulting Revdex.com (Revdex.com) complaint
Mr*** apprised Pitney Bowes of a *** credit card charge on February 18th in the amount of $15.99. I also understand that when Mr*** tried to contact our customer service, there was an extremely long hold times, and the client was unable to speak with an agent that could assist with your concerns
On behalf of Pitney Bowes, I am very, very sorry for this hassle! Although it probably doesn’t seem like it based on the experiences you have had recently, Pitney Bowes really does care that a client of ours has had a poor experience and Mr*** feedback helps us in making process improvements
Accordingly, I have cancelled your pbSmartPostage account, so you will no longer be charged $for the service. We have also issued a credit in the amount of $back to your credit card, to reverse the charge from February 18thConfirmation *** is for your reference
.
Thank you for bringing this matter to our attention
Respectfully yours,
*** ***
Technical Support Lead
Client Operations, North America
T + * *** *** *** *** ***
***
***
Pitney Bowes
*** *** ***
*** ** ***
Cc: Office of the President