Pitney Bowes Inc.

January 27,
Revdex.com of CT
RE: Revdex.com # ***
*** *** *** *** *** ** *** *** ** ***Dear *** ***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understands the frustration of the client
*** *** *** regarding the charges for the fraudulent PB Smart Postage account
On 09/25/the client sent correspondence stating that the account was not theirs as her business had closed over a year ago and she did not have Pitney Bowes service now or in the pastFollowing Pitney Bowes business processes the agent forwarded the information to cancel the account, cancel the services and issue credits to offset the fraudulent billingThe client again sent correspondence on 09/29/and called regarding the same issue on 10/24/Due to a Pitney Bowes process failure there was a lack of follow through on the part of agents involvedPitney Bowes sincerely apologizes for the lack of follow up and the frustrations this caused the clientPitney Bowes wants to assure the client that proper corrective action is being taken with those agents responsible for the lack of follow through
The client can be assured this issue is now resolvedThe charges are being cancelled, the account is closed, and the agents involved are being addressedThere will be no further billing on this account now or in the future
Pitney Bowes expects their agents to provide world class service to all of our clients and unfortunately in this case that service fell shortAgain, Pitney Bowes offers our deepest and heartfelt apologies for the error that occurred in this matter
Pitney Bowes does apologize for any and all confusion and frustration this may have caused the client and does appreciate all the feedback given by the clientIt is this type of feedback that assists Pitney Bowes in educating our staff to ensure we provide excellent client service
Respectfully yours,
*** *** * *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ***%

Sal Giambrone
'Times New Roman'">Pitney Bowes Inc
Penn Plaza
New York City, NY
###-###-####
[email protected]
March 19,
Revdex.com of CT
Re: Revdex.com #
Dear MsShea,
I am writing you in response to the Revdex.com complaint number First, I would like to thank you for bringing this concern to my attention and for providing Pitney Bowes the opportunity to explain the situationLet me start by informing you that the client, MrNeal Fox, has been contacted by me personally, yesterday, March 18, at 3:30PMMrFox has confirmed with me that the PB machine in question (DI425) was repaired to his satisfaction on 3/17/
Service history as it relates to this event:
Service Request was called in on Friday, March 14, at 12:50PMThe client, MrFox requested a specific service repThis is usually not our practice as it delays the response time results; however PB was prepared to accommodate his requestHe then informed us to come on Monday as he was closing early on Friday
Our PB Technician arrived on-site the morning of Monday, March 17, He quickly identified the problem, made minor adjustments to the insert feeder and tested the machine to ensure it was working to MrFox’s satisfactionThe service request has since been closed
During my follconversation with MrFox, he stated that he contacted the Revdex.com because he claimed that PB had an on-going technical issue with the machine in question. He states that he over-heard this while a previous PB Rep was on the telephone with our Call CenterI informed MrFox that this is certainly not the caseOur DIFolder / Inserter has been manufactured for many years and has been proven to be a very reliable and a productive productWe have numerous units placed nation-wide and there are no systemic issues reportedFurthermore, I reminded MrFox that he has been using his machine since 2/3/and therefore, if the unit was defective the problem would have sufficed a long time ago
As per the request to replace their folding machine, I explained our policy, which states that we would consider replacing the equipment should all attempts to make repair have failedHowever, this is clearly not the case in this matterIn speaking with the Service Technicians (CSR) who regularly service Finders Keepers and in reviewing past service history, our findings show that the issues have been mostly operator relatedOnce on-site our CSR’s have made minor operator adjustments, they tested the unit and found no mechanical or electrical problems with the equipment
As for the lease termination request, although the lease is non-cancellable, I have asked our Leasing Company to provide a settlement quote for your review. The settlement quote is $valid till 4/18/
If Finders Keepers wishes to exercise this settlement option, payment should be mailed to the following address:
Pitney Bowes Global Financial Services
American Drive
Neenah, WI
Unfortunately, because of our past experience with MrFox, PB feels that it’s very difficult to always satisfy him due to requests for a specific service technician (CSR)In reviewing this situation, it is determined that PB is not in a position to offer any monetary compensation
As I stated to MrFox, Client Satisfaction is our top priorityPitney Bowes is committed to partnering with Finders Keepers and will continue to service their equipment in the most diligent manner
Please feel free to contact me, should further clarification be required
Respectfully,
Sal Giambrone
Customer Service Manager, New York City Region
Cc: PB Office of the President

Pitney Bowes Recovery
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April 24,
Revdex.com ***
*** *** ***
*** *** *** *** ***
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Dear Ms***,
This letter is to advise you that we are in receipt of Revdex.com Complaint ***After researching the account we have determined that the balance that is being reported is incorrectOn January 12, 2015, per Pitney Bowes system, an agent accepted a payment in the amount of $50.43, confirmation number *** and advised the customer that the remaining charges would be removedThis account should have been charged off as settled in full and closedI have advised the Agency to close their file as placed in error
I wish to extend our apologies for any inconvenience the collection agency may have causedIf I can be of further assistance, please feel free to contact me
Sincerely,
*** ***
*** ***
*** ***
*** *** *** *** ***
*** ** ***
*** ***
cc: File

December 15,
*** *** *** *** ***
*** *** *** *** *** ***
** *** *** C*** ** *** *** *** *** *** ***
*** *** ***
*** ** *** *** *** *** I am in receipt of Revdex.com 1***. ***
*** a manager here at Pitney Bowes is in contact with the client and working together towards a fair resolution My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, *** ** *** Customer Advocate Office of the President

November 29, Revdex.com Serving Connecticut *** ***, Complaint and Inquiry Consultant ** *** ***
*** ** *** RE: Revdex.com *** G*** ***
*** *** ***
*** * ** *** Dear M** *** I am in receipt of Revdex.com
11828746. We tried reaching out to Ms*** today; however, we were informed she will not be back in the office until tomorrow. We have issued a refund today in the amount of $for the unused postage. Due to the inconvenience Ms*** has experienced, we are giving her the choice of either an additional $to be refunded or issue a $gift certificate for *** due to the inconvenience My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours, TanMForal Customer Advocate Office of the President

September 21,
Revdex.com, Inc
Attn: *** ***
** *** *** ***
*** ** ***
RE: Revdex.com ***
Dear *** ***,
I am in receipt of the Revdex.com filed by *** ***, *** *** *** ***
Yes, we have changed
the main way we contact our clientsOur research has shown most clients would rather be contacted via telephoneIt is less of an impact on their time and meets their business needs
Our sales rep contacted *** *** *** office over a period of a month and a halfShe sent out multiple offers in the negotiation process*** ** *** **, signed as an authorized signer on 10/07/& new equipment was installedIn addition to the upgraded equipment, the payment was also reducedThis was done in good faith by Pitney Bowes
An offer was made to *** *** on 09/09/to restructure the lease and reduce the payment 25%
On September 18, our Retention manager Richard O***, contacted Ms***He stated, “I talked to *** and discussed her concerns with their account and offered her the options for changing out her equipment and reduce her priceI also offered her three ink cartridges to help the transition to a new machineShe is deciding between the two offers I sent and we will speak early next weekShe has my contact information to reach out to me with any concerns.”
Thank You,
Richard O***
Pitney Bowes is thankful for the opportunity to resolve the client’s complaint with a viable solution.
Respectfully,
Martha C***
Sales Administration Manager
** *** ***
*** ** ***
###-###-####

March 22,
">Revdex.com Serving Connecticut
Attn: *** ***
Berlin Rd
Cromwell, CT
RE: Revdex.com # ***
*** *** ***
*** *** *** ***
*** ** *** ** ***
Dear *** ***
Pitney Bowes is in receipt of Revdex.com complaint #***Pitney Bowes understands the frustration of the client *** *** in regards to the lease account ***
In reviewing the account I do show that the client did contact Pitney Bowes regarding the damaged equipmentPitney Bowes sent an email outlining the options the client had on 05-28-The client decided on the buyout optionThe buyout check was noted to have been received on 06-22-by Pitney BowesThe check was for $with check number Unfortunately the check was not applied to the account as intendedPitney Bowes does apologize for this errorThe check has been applied and the lease is terminated as of 03-18-In regards to the equipment title, Pitney Bowes has updated the equipment as damaged in our inventory as we are not able to provide the title to the equipment.
Pitney Bowes appreciates all of your information and feedbackThis assists us in educating our staff to ensure we provide excellent Customer Service
Respectfully yours,
Carrie S***
Case Manager, Client Experience
T + ###-###-####
***
pitneybowes.com
Pitney Bowes
American Drive
Neenah, WI

June 23,
"">
Revdex.com of NC
Dear Ms***,
Pitney Bowes is in receipt of Revdex.com complaint # *** Pitney Bowes understand the frustration of the customer *** *** in regards to the cancelation of the Pitney Bowes agreement
Pitney Bowes talked to Ms*** on May 5, in reference to the new schedule that was on the accountAt that time Pitney Bowes advised that the paperwork would be started to cancel the schedule and to have return materials sent to the customerUnfortunately it was not explained to Ms*** that the process does take some time due to this being a lease renewal contractPitney Bowes has issued a removal on June 20, 2014; this removal will consist of a box containing the following: packing material, pre-paid UPS label and instructions on how to deactivate the meter and ship the meter back that will be delivered by UPSPitney Bowes will have tracking information from UPS on the delivery of the material by June 25,
Once the equipment has been return and deactivated, schedule will be cancelled in full and there will be nothing due on the accountAny balance that has occurred on schedule will be cancelled in full and taken off the account
Pitney Bowes will follow up with the account and will send customer an email once the meter has been return and all accounts have been closed and cancelledThis email will be in approximately sent to the customer in days
Pitney Bowes appreciates all of your information and feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service
Respectfully yours,
Departure Team
*** *** *** *** ** ***
*** * ***
Cc: Office of the President

October 3,
Revdex.com, Inc
*** *** ***
*** *** ***
*** ** ***
*** *** ***
*** ***
*** ** *** *** *** *
*** *** ** ***
RE: Revdex.com ***
Dear Ms***,
We are in receipt of Revdex.com
complaint #***
Mr*** *** has been subjected to unsolicited electronic messages for or more years, and has contacted PB without any resolveI am happy to report that my team has removed him from all PB email marketing/transactional and customer information electronic messages to the email address *** to prevent these communications landing in his inbox again
Additionally, Marketing has escalated this request to the proper marketing /database teams for suppressionFor future reference all requests similar to the above please escalate to *** they will assist with ensuring clients request suppression are observed
We apologize for the irritation and distraction this has caused *** ***
PB regrets the length of time for this to be resolved, but know we strive to acknowledge our clients requests in a timely manner and provide the best customer support service
Respectfully yours,
*** ***
*** *** *** *** ***
*** ***
*** *** *** ***
Pitney Bowes
* *** *** *** ** ***
Cc: Office of the President

May 5,
Revdex.com Serving Connecticut
*** ***, Manager, Marketplace Operation
** *** ***
*** ** ***
RE: Revdex.com #***
*** ** *** **
*** * * *** **
*** ** ***
Dear Ms***,
We are in receipt of the complaint ID *** and we accept responsibility for the miscommunication from our Sales rep *** *** stating that Mr*** lease was about to expire. I personally reached out to Mr*** to apologize and let him know that we will resolve this to his satisfaction
We value our relationship with Mr*** and would very much like to do business with him again in the future and he is welcome to call me at any time on my cell number below
Thank you for bringing this to our attention and the matter has been addressed internally with the rep and manager
Respectfully yours,
*** ***
Director Inside Sales
***
***
***
*** ***
*** ** *** *** ***
*** ** ***

Hello Carolyn,
This was actually resolved with the client on May however; I inadvertently forgot to post to the Revdex.com. Thank you, Suzette, Office of the President
May 6,
Revdex.com Dispute Resolution Department
Atten:
Carolyn Bett
South Turnpike Road
Wallingford, CT
Lessee: *** *** *** ***
Lease Account: *** *** ***
Location: *** *** *** *** *** ** ***
Revdex.com File #
Dear MsBett:
Thank you for the opportunity to assist you regarding *** *** *** *** Lease Account
It is my understanding that *** *** *** *** is disputing the validity of the leaseOur records show *** *** *** *** entered into a month lease agreement that began 1-20-
*** *** *** *** is best able to police their own employees with respect to who is authorized to enter into lease agreementsPitney Bowes Global Financial Services acted in good faith in entering this business relationship, and relied on representations made by *** *** *** *** employee as to their authority within the company
Pitney Bowes Global Financial Services will terminate lease as requested due to claim of unauthorized signerThis letter is to confirm that the above mentioned account has been closed 5-6-pending receipt of Leased equipment returned to our inventoryPackaging material and a pre-paid UPS label will be provided to return equipment at no additional charge
*** *** *** INC Purchase Power Account *** will be required for paymentThe account balance is $for postage usage and related finance fees and late feesWe have provided the 4/6/statement for your conveniencePlease remit for payment to the address below or contact Purchase Power for payment arrangements ###-###-####
Purchase Power
** *** ***
Pittsburgh, PA 15250-
If we can be of any further assistance, please do not hesitate to contact us
Respectfully,
*** ***
###-###-####
***
Technical Support lead
Pitney Bowes Global Financial Services
cc: Office of the President

Complaint: ***
I am rejecting this response because:
After I returned the postage machine and closed the purchase power account, I settled all balances as they sent me a refund checkThen they continued to bill me continuously which I tried to cancel several times by phone and mailI have all the paperwork and my letters to prove that, and the last correspondence from them threatened to report me to the credit bureauI want a letter directly from Pitney Bowes confirming there is no outstanding balance and my account is permanently closedThey have given me cancellation numbers in the past and continue to bill me, so I have no reason to trust themThe so called outstanding balance on the account was P.Bowes trying to charge me after the account was closed, I have never seen so unethical business practice before
Sincerely,
** ***

Complaint: ***
I am rejecting this response because:
Invoice # *** for $ordered on 01/30/2015, order shipped via *** tracking *** ( was refunded because the cartridge was sent back in original packaging ) see below :
Account Number: ***Service Request Number: ***
Invoice Information (Invoice Number, Date, Amount):
Dear Valued Customer,
The above invoice(s) has been cancelled because we have received your returned suppliesAdjustments to your account may take
30- daysFor your convenience, Pitney Bowes offers online services. Through www.pb.com you can now create a My Account profile, which allows you to make payments, place requests for service, request address changes, manage postage funds, and much more. All you need is your billing account number to get started!
We appreciate your business and look forward to our continued relationship.
Thank you,
Pitney Bowes
We have no issues with paying the invoices that we received in a timely fashion, I care little regarding an error on the company's behalf as that is not our issue to deal with, that is theirsI will ask my boss to pay for the invoice for supplies, but we will not pay for the It incurred no late fees, we have no reason to believe that we owe it as we never once received an invoice for it, not by fax or e-mailAnd for the record, we don't order supplies offline, we have always called to order
Sincerely,
*** ***

July 28,
Revdex.com, Inc.Attn: *** ***
*** *** ***
*** ** ***
** ***
*** ** *** *** *** ***
*** ** ***
RE: Revdex.com ***
Dear *** ***,
This is in response to CF Funding’s Revdex.com complaint ID ***
On July 25, I contacted *** *** ** ** ***
I advised that due to the confusion at the Call Center over SLA coverage for the Connect + and confusion over the change in ownership (*** *** ** ** ***) as well as the fact that the Connect + was serviced within the active SLA period which was paid by *** *** through 5/31/14, Pitney Bowes would make a one-time exception to provide the needed repairs under that SLA
*** understands the Parts and Labor policyGoing forward, she understands any service needed will be billed at the established labor and parts rates in place.
At the present time, ** *** is choosing not to cover the Connect +
Thank you for bringing this matter to our attention
Respectfully,
*** ***
*** *** ***
Pitney Bowes Inc
Cc: Office of the President

Complaint: ***
I am rejecting this response because:We contacted PB multiple times in June in order to secure a "return kit" for the PB machine We mentioned the nearly 1K of prepaid postage and asked how it would be returned We were told to simply write that we wanted a check sent to our business address We did this and waited patiently No check (or any communication) was received In November we were told that a "refund" form was needed to get the money This was faxed in to PB on November 24th At that time and in subsequent conversations were were quoted "business days" It has now been more than six months since we returned the meter and since 11/that they have their special refund form PB has continued to string us along with repeated assurances that the refund is "in process" All we want is our money backIt should be noted that in their response PB failed to supply the amount or a date certain for our refund
Sincerely,
*** ***

November 17, Bett** *** *** *** ***
*** ***, Complaint and Inquiry Consultant ** *** ***
*** ** *** R** *** *** *** ***
*** *** *** *** ***
*** ** *** Dear *** *** I am in receipt of Revdex.com
1*** The client is looking to receive information about the recent tax invoice Upon the review of the account, Pitney Bowes can confirm the property tax invoice *** billing $for the arrears from the tax year are validIn reference to the itemization not totaling the invoice sum, we are aware of the issue. The amount billed is accurate to the contractual agreement, the itemization was found to be generated incorrectly through a system feed. This has since been resolved Pitney Bowes strives to give the best customer service. Respectfully yours, *** *** Summer Street Stamford CT [email protected]

December 22,
*** *** *** *** ***
*** *** *** *** *** ***
** *** ***
*** ** *** RE: Revdex.com *** *** ***
*** *** *** ** ***
*** *** ** *** Dear Ms*** I am in receipt of Revdex.com ***. I
am having this *** *** signed up for SendPro in August and was charged $on 12/for the subscription service. The username they registered for this product is ***. They can log into SendPro here: ***. We did contact the client via email with our contact information and I am confident together we can work this out with *** My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service. Respectfully yours, TanMForalCustomer Advocate Office of the President

Complaint:
I am rejecting this response because Pitney Bowes never explained or articulated any information about this creditWe spoke to many people at PB and we were offered different outcomes to resolve this problemBut the problem seemed to have been taken care of by one of PB's employees.
Again, the amount in dispute is $I don't know anything about this credit, it has never showed on any of our invoices addressed to usAlso, we were charged for a meter that was shut down by a codeWe couldn't use the meter we contacted PB and its tech support people couldn't figure out the code.
In the meantime, we couldn't use the meter at allHowever, this has been taken care ofWe just want to know why we were charged again for a charge that was already disputed in the first place, and resolved?
Sincerely,
*** ***

July 28,
"">
Revdex.com of CT
RE: Revdex.com ***
*** *** *** ***
*** *** *** *** *** ***
*** ** ***
Dear *** ***,
Pitney Bowes is in receipt of Revdex.com complaint # *** filed by *** * *** ** *** *** *** *** Pitney Bowes understands the frustration of the client in regards to the posting of their creditsI am very sorry to hear *** *** feels she has been ignored and lied toThis is certainly not how we want any of our clients to feel
The client indicates she was promised a $credit from sales because she signed up for “carrier” billing that should post to their *** *** account *** and an additional $in free postageUpon review of the account, per their rental agreement, I do see that she was given the $in free postage on May 19th, on postage account ***I also see that a total of $in credits posted to the client’s *** *** statement on June 1st *** *** statement These credits show up on page of of their statement.
Pitney Bowes does not have a program or any offers in which we would give a $credit on *** *** for using it nor could I find anything in writing in regards to this matterNevertheless, I have issued an additional $in free postage on *** *** *** ***., postage account ***The funds are ready to download into their meter immediately
What is currently due on their *** *** account is $which is the balance due for two quarterly rental invoices billed at $plus applicable taxesThis balance would be $with the taxes, but we have issued an additional credit in the amount of $
Finally, if the client registers their Pitney Bowes account online at www.pb.com/myaccount they would be able to pay the *** *** invoice online via check, as it is currently showing past due and to date, not reflecting any payments madeThose payments post in approximately 48-business hoursIf the client would like further information on these options they may call ###-###-#### for assistance
I apologize for any frustration this client has experiencedPlease know we value *** *** *** ***., and want to ensure their needs are met in a timely manner
Pitney Bowes appreciates your feedback. This assists us in educating our staff to ensure we provide Excellent Customer Service
Respectfully yours,
*** ***
*** *** ***
*** *** ** *** ***
*** *** *** *** ** ***
** ***
***
Cc: Office of the President

November 29, Revdex.com Serving Connecticut
14ptTimes New Roman", serif;">*** *** Complaint and Inquiry Consultant ** *** ***
*** ** ***
* RE: Revdex.com 1***
* *** ***
*** *** **
*** *** ** ***Dear MsS*** I am in receipt of Revdex.com *** I had called the client today and had the pleasure of speaking with *** ***. Per our conversation I had explained to *** *** that due to recent system upgrades, there has been a longer than hold time. I advised until the system upgrades are completed, it would be best to send the payments by check via mail. I explained the importance of writing the billing account number on the check and confirmed the address it is to be sent to. Per the inconvenience I am crediting back the late fee and I have added $in free postage to *** ***’s prepaid reserve account and is now readily available for a download onto his meter. Thank you Invoice number being credited back is *** in the amount of $Please allow 30-business days for the credit to be issued-Thank you My sincere apologies for the inconvenience. Pitney Bowes strives to provide the best possible customer service Respectfully yours,
*** ** *** Customer Advocate