Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Ambassador Account has been...

closed.We apologize for the delay. Please let me know if you need anything further.

Hello,
I apologize for the confusion. It is not necessary to return any products.
 
Please ask if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service and shipping delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 4/12/2016 has been assigned the USPS tracking number [redacted]7. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order. The complainant’s order [redacted] dated 4/12/2016 was refunded the 15% discount in the amount of $14.65 on 4/26/2016. The complainant’s order [redacted] dated 4/12/2016 has now been refunded the remaining amount of $94.90. Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/2/2016 has been assigned the USPS...

tracking number [redacted]. However this tracking number has not shown any movement. To ensure the prompt delivery of this delayed order it has been reshipped with the UPS overnight tracking number [redacted]. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/28/2015 to request that future monthly auto shipments be canceled and the 11/28/2015 order be returned.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $31.75.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $33.04.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
If the complainant would like to be refunded for any further orders like provide substantiation of request to cancel the account and/or auto-shipment at a date prior than a previous order.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

complainant’s order [redacted] dated 10/07, has been refunded in the amount of $95.23, which is the full amount of the order, minus shipping, per our return policy. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays.  We are sorry to hear that the...

complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close their compromised bank account.  If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the charge. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/7/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/3/2016 will be refunded, $143.46. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. Thank you for refusing the package with tracking number [redacted]. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Our first response was submitted on Friday, 3/18/2016 which asked for 5 -7 business days for the refunded amount to be processed and reflect back into the complainant’s bank account. The 7th business day would be tomorrow 3/29/2016.
Please see the attached documentation showing the refund was processed by Plexus Worldwide on 3/22/2016. It now depends on the complainant’s banking institution how quickly the funds reflect back.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/5/2016 will be shipped with the...

tracking number [redacted]. Please see the attached. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order [redacted] was delayed and tracking...

[redacted]
shows out for delivery today Saturday, November 14, 2015. Per the complainant’s desired settlement order [redacted] has
been copied and created on the complainant’s account with order number 80483614
with no further costs to the complainant. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/4/2016 has been assigned the USPS...

tracking number [redacted]. However this number does not reflect any shipping movements. This order will be reshipped with the UPS overnight tracking number [redacted] to ensure its delivery. We apologize for the shipping delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

complainant’s membership fee [redacted] dated 9/11/2015 has
been refunded, $34.95.     Please allow
5-7 business days for these funds to reflect back into the complainant’s bank
account. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
Thank you so much.  You have managed to accomplish in less than 24 hours what I have not been able to accomplish in months.  
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $168.24.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
The complainant’s order will also be shipped with the tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s account has been closed. The complainant’s order...

[redacted] has been assigned the USPS tracking number [redacted]. The complainant’s order [redacted] dated 3/22/2016 will be refunded, $123.01. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account. The complainant’s account has been closed. The complainant’s order [redacted] has been refunded and
reshipped today.  If you should need
anything...

further please let us know.