Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/23/2015 to request that future monthly auto shipments be canceled and inform of the returning shipments. The complainant’s order [redacted] dated 10/12/2015 has been refunded, $242.91. The complainant’s order [redacted] dated 11/12/2015 has been refunded, $242.91. The complainant’s order [redacted] dated 12/12/2015 has been refunded, $242.91. The complainant’s order 81214236 dated 1/12/2016 has been refunded, $273.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any further orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 10/10/2015 was refunded,
$68.95 on 11/18/2015. The complainant’s order [redacted] dated 11/6/2015 was
refunded $103.95 on 11/17/2015. Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account from the date that they were processed. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11180074, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Rebecca Zeno

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 1/23/2016 will be refunded, $114.95. This amount is minus the $4.05 original shipping charge however it is not necessary to return this order or original packaging at this time. Please see the attached Retail Customer Return Policy.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delays.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.If I do not recieve my refund in the time slated (5-7 days) then I will not accept this business response.  
Regards,
Nia S[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. We apologize for the delay. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/12/2015 to request that future monthly auto shipments be canceled. Unfortunately this email is dated after the complainant’s auto shipment date of 11/7/2015.  However this email does service as notice to return order [redacted] for refund. Return instructions will be emailed to the complainant. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] has been refunded, $65.00. Please see the...

attached. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received emails from them canceling my account & refunding me.  I will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The complainant’s...

order [redacted] dated 11/4/2015 has been refunded, $141.35. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; We have reviewed the information provided by the complainants and have been unable to identify any orders that successfully processed twice in November 2015. Attached is a screenshot of the complainants’ order history, and while there was a duplicate charge on 11/11/2015,...

you will see that order#80447944 shows as “deleted”, instead of showing as completed. Orders that are “deleted” are orders that have been cancelled prior to the payment processing and the order reaching the fulfillment center. Looking a bit further into this order and we verified that there was no customer deposit number included on the order. The customer deposit numbers is essentially a confirmation number provided when funds are received.  Attached you will find a screen shot of both orders from November 11. These orders are identical, except the customer deposit number is missing from order #80447944. Lastly, we searched our merchant account against any credit cards that matched the last 4 digits of the complainant's card, and were unable to find any duplicate charges. Since we are unable to confirm that any duplicate orders from the complainants’ account processed successfully we will not be able to issue any refunds. If the complainant is able to provide a valid bank statement showing any duplicate charges that processed we would be happy to reevaluate this request.Please let me know if I can assist any further. Thank you.   Please let me know if I can assist you with anything else.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/22/2016 was assigned the USPS...

tracking number [redacted]. However this tracking number does not currently show any shipping movements. The complainant’s order [redacted] was reshipped with the UPS expedited tracking number [redacted] to ensure its prompt delivery. We apologize for the delays. Please let me know if you need anything further.

Thank you for allowing the opportunity for me to respond tothis complaint. The charge of $34.95 was not an unauthorized charge. As statedin the Policies and Procedures agreed upon by the complainant upon becoming anAmbassador of Plexus Worldwide, she agreed to the following:Section...

1.I.1.       The Ambassador expressly authorizes the Companyto collect the annual renewal and materials fee using any payment method available,including charging any credit card on file for the Ambassador or withholdingfrom Commissions. While we do provide acourtesy of refunding the Annual Fee if the ambassador fails to cancel beforethe charge we do require the completed form to be returned to us prior toprocessing the refund. The cancellations are processed in the order in whichthey are received.  The complainants accounthas been inactivated, her payment information has been removed and her AnnualWeb Hosting fee has been refunded as of 1/13/2015. Please allow 5-7 businessdays for the individual financial institution to reflect the credit. Should you need anyfurther assistance please do not hesitate to let me know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 10/7/2015 has been refunded,
$69.95.The complainant’s order [redacted] dated 11/11/2015 has been
refunded, $157.65.The complainant’s order [redacted] dated 12/7/2015 has been
refunded, $157.65.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/25/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/28/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached. The refunds have already been processed back to the original payment method, the [redacted] ending in [redacted].
Unfortunately we are required to refund back to the original payment methods. May I suggest the complainant contact their banking institution to discuss further options as they now hold the funds.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with us and found the account was handled according to our policies. The annual fee was processed in accordance to Section 1.I.1 of our Policies and Procedures the complainant agreed to upon...

sign-up, which states the following:1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.The cancellation form, as the complainant was advised, would be processed in the order in which it was received and the annualfee would remain in place until the account had been inactivated. Unfortunately as the form was mailed it took longer to process than if it had been emailed or faxed, thus the fee processed before the account could be inactivated. The account has since been inactivated and the refund request was submitted to the Refunds Department for processing. Although refunds are processed in the order in which they are received the refund for the complainant was scheduled to process today. Please allow 3-5 business days depending on your financial institution for the credit to be reflected.If you should need anything further please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and...

closed. The complainant was in contact with our customer service
department to track their order [redacted] and was provided tracking number [redacted]
The complainant’s order [redacted] was delivered today 12/7/2015 at 11:32 am
local time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service and shipping. The complainant’s order 82044145 has been...

recreated on the complainant’s account to reship them the miss shipped products. This order number [redacted] will be delivered with the FED EX overnight tracking number [redacted]. The complainant’s order 82044145 dated 3/5/2016 will also be refunded, $30.26. Please allow 5-7 business days for this refund to be processed these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s orders [redacted] and [redacted] will be refunded per our preferred customer return policy minus the original shipping charges. Please see attached return policies. The complainant’s order [redacted] dated 2/28/2016 will be refunded, $131.57. The complainant’s order [redacted] dated 3/28/2016 will be refunded, $112.83. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. We apologize for the delays. Please let me know if you need anything further.

Hello,Thank you for contacting us. Ms. [redacted] was contacted on 3/20/14 via email to edit her [redacted] page name since she used our company name as is against policy. At this time we have not received confirmation from Ms. [redacted] that the name has been changed. If Ms. [redacted] wishes to submit...

a screenshot of her page with the name changed, we can unmark her account and reinstate her backoffice.It's important that we mention Ms. [redacted] account is active and has the ability to place order and has been placing orders since she was notified she needed to change the name on her [redacted] page.The product Ms. [redacted] is asking for we believe is a replenishment order from a customer sale but unfortunately am not able to confirm this since this email doesn't state a customer sale.Can she confirm she is waiting for a customer sale replenishment?Thank you,[redacted]