Plexus Worldwide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Angela Riles

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded $29.95. If you should need anything further please...

let us know.

To whom it may concern;
Thank you for the opportunity to respond.
After reviewing the additional information provided by the complainant I was able to determine that the customer did request a refund within the allotted time.
The complainants order #[redacted] dated 10/13/2015 has been refunded in full, $244.88 on 6/30/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant's bank account.
Thank you again for the opportunity to resolve this complaint.
Please let me know if you need anything further.

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. After careful review of the complainants account with us I have found that the return and refund were processed in accordance to our policies.The complainant’s automatic shipments were set up for the sixteenth of each...

month. The complainant notified us by email on 4/16/2015 of her wish to cancel the order. Unfortunately the order had already processed and shipment could not be stopped. The complainant did return the order and the product cost was refunded on 4/24/2015, as stated in our return policy. Please allow 3-5 business days for the amount to reflect inthe complainants account, depending upon their financial institution.If you should need any further assistance please let me know.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My wife has several health issues and a friend tried to get her on Plexus Slim for several months. I finally researched every ingredient in every product they sold, and when they all checked out, I told my wife she could at least try it, there's a 60-day guarantee after all. After 2 days on Plexus Slim, I got home from work and she was up cooking dinner. This sounds normal, but it's not for us. For 2 years, she has worked mornings and crashes in bed until the next day. She's had virtually no energy. 2 days into Plexus, she lasted until 10pm, going all day long! That was 7 weeks ago and she has only gotten better and better! It's been such a stark contrast that several of her friends have gotten on Plexus products and are seeing remarkable results as well, as have I. Thank you Plexus! It has literally changed our life!

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s Retail Customer account has been closed.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $84.95. This amount is minus the original shipping charge of $4.05 however it is not necessary to return this order or original packaging at this time. We apologize for the delays.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
I have closed the complainant’s Ambassador Account and refunded the requested
amount $165. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/24/2016 has been shipped with the...

USPS tracking number [redacted] and is currently reflecting in transit. The complainant’s order [redacted] dated 3/13/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not reflect any movements. If this order does arrive the complainant may keep this order. The complainants’ order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to endure its prompt delivery. We apologize for the shipping delays. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s customer account has been reviewed...

and
closed. The complainant was able to contact our customer service today,
11/23/2015. The complainant’s refund has been processed today. Please allow 3-5
business days for these funds to reflect back into the complainant’s bank
account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 10/18/2015 was refunded, $170.73 on 12/30/2015. The missing $4.05 for the shipping has now also been refunded, 2/23/2016. The complainant’s order [redacted] dated 11/18/2015 was refunded, in full $170.46 on 12/28/2015. The complainant’s order [redacted] dated 12/18/2015 has been refunded, $174.78, 2/23/2016. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant emailed our customer service on 3/18/2016 to inform and...

request assistance with their miss-shipped order [redacted] placed 3/13/2016. A replacement order [redacted] has been created to replace the missing two Plexus Accelerator+ and UPS overnighted with the tracking number, [redacted]. We apologize for this mistake and the delay it has caused. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for the delays. When the complainant refers to his wife we are...

assuming he means his sponsoring Ambassador Donna * D[redacted]. The Ambassador Account [redacted] Donna * D[redacted] has been closed and the monthly auto shipment has been canceled. The preferred customer account [redacted] Jeffrey D[redacted] has been closed and the monthly auto shipment has been canceled. Unfortunately the only emails sent to [redacted] that we are able to locate from [redacted], [redacted] and [redacted] are dated 4/18/2016 and 4/19/2016 and only requesting to cancel Jeff D[redacted] account. Please see the attached. No orders processed on Jeffrey D[redacted] preferred customer account on or after 4/18/2016. However in the interests of resolving this complaint Mr. D[redacted]’s last two order can be refunded minus the original shipping charges under our preferred customer 60 day money back guarantee. The complainant’s order [redacted] dated 4/7/2016 will be refunded, $115.24. The complainant’s order [redacted] dated 3/7/2016 will be refunded, $133.98. Please allow 5-7 business days for these refunds to be processed by the complainant’s banking institution and the funds to reflect back into the complainant’s bank. It is not necessary to return these orders or original packaging at this time. If the complainants wish to be refunded any further please provide documentation of their requests to cancel their accounts at an earlier date. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this compliant. After reviewing the complainants account we have confirmed that the compliant created a distributor business on 7/30/2016, by creating a Plexus Ambassador account.   On 7/30/2016 the complainant purchased the...

annual membership fee for $34.95 and a Tri-Plex Combo for $109.95, for a total of $151.15. The complainant then purchased an ambassador “welcome pack” on 8/24/2016 for $107.76. As of October 1, 2016 the Plexus Worldwide Refund Policy was updated to a universal 60 day money back guarantee for all Ambassadors, Preferred Customers and Retail Customers.  Per this policy an individual now has 60 days from the date of purchase to request a refund. This guarantee can only be used once per product and excludes certain promotional items. Further review of the complainants account determined that a refund of $99 was issued on 10/12/2016 for their August 24th order. This order was refunded since it was requested within 60 days of the purchase date. (Please see attached) Unfortunately further review confirmed that the complainant was not eligible for the July 30th order as they did not request a refund until October 11th, which was outside the allotted 60 Day time frame. In addition to expanding our refund policy to a universal 60 days, Plexus has also recently decided to improve this policy even more by offering a refund for shipping costs as well. In line with this new policy we have refunded the complainants shipping costs for their August 24th order.   A refund for $8.76 was issued on 10/17/2016. Please allow 3-5 business days for these funds to reflect on the complainant’s original payment method.   For more information regarding the new Plexus Worldwide 60 Day Money Back Guarantee please visit: [redacted] Please let me know if you need any additional assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 10/10/2015 was refunded,
$68.95 on 11/18/2015. The complainant’s order [redacted] dated 11/6/2015 was
refunded $103.95 on 11/17/2015. Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account from the date that they were processed. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies. The complainant became an...

Ambassador (distributor) withPlexus Worldwide on 7/5/2016. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To Whom It May Concern;Thank you for allowing me the chance to address this complaint. After careful review of the account in question, I have discovered that a cancellation form was emailed to the Ambassador on 10/21/2014. As stated in 9.A.1 of the policies and procedures agreed to...

upon sign up the Ambassador will need to fill out that form and get it back to us in order to cancel their account. As this is a business the Ambassador is attempting to cancel, we do require a cancelation form with written signature in order to process a cancelation. During the cancelation process the annual fee of $34.95 will be refunded. If there is any further questions please do not hesitate to let us know.Thank you.