Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.If I do not recieve my refund in the time slated (5-7 days) then I will not accept this business response.  
Regards,
Nia S[redacted]

To whom it may concern;Thank you for the opportunity to submit a second respond to
this complaint.Thank you for your patience with our customer service and
shipping departments as we striving to accommodate our customers and ambassadors
during unforeseen delays after a companywide computer systems change over.  The complainant sent their follow up email on 11/20/2015
which was replied to the next business day, today, 11/23/2015. Please be aware
that the corporate office of Plexus Worldwide is not in the office on Saturday
or Sundays. Please see the attached. If anything further is needed please be more clear of what exactly
the desired settlement is.

Signed up with a colleague who was promoting this. For me, product did not really work though I gave it a good attempt. My problem is their business practices. I tried to cancel for 4 months. Canned messages for email response. No one picked up the phone. I could not get them to cancel and received no response but another shipment and a charge to my credit card. I went back to my colleague who promised. Resolution but I still got another shipment and charge. I have put a hold with credit card company for Plexus. Do NOT buy anything from this company!!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s Ambassador Account [redacted] and Preferred Customer Account [redacted] have been closed.
The complainant’s order [redacted] dated 2/6/2016 will be refunded, $289.87.
The complainant’s order [redacted] dated 2/29/2016 will be refunded, $267.91.
The complainant’s order [redacted] dated 3/28/2016 will be refunded, $230.42.
Please allow 5-7 business days for these refund to be processed and the funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached. The refunds have already been processed back to the original payment method, the [redacted] ending in [redacted].
Unfortunately we are required to refund back to the original payment methods. May I suggest the complainant contact their banking institution to discuss further options as they now hold the funds.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s miss shipped order [redacted] has been reshipped with order 82019089 and UPS express shipped with tracking number [redacted]
We apologize for our customer service delays.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. I have reviewed the complainant’s account. The complaint’s account...

has been canceled. Please let me know if you need anything further.

Hello,Thank you for contacting us. Ms. [redacted] was contacted on 3/20/14 via email to edit her [redacted] page name since she used our company name as is against policy. At this time we have not received confirmation from Ms. [redacted] that the name has been changed. If Ms. [redacted] wishes to submit...

a screenshot of her page with the name changed, we can unmark her account and reinstate her backoffice.It's important that we mention Ms. [redacted] account is active and has the ability to place order and has been placing orders since she was notified she needed to change the name on her [redacted] page.The product Ms. [redacted] is asking for we believe is a replenishment order from a customer sale but unfortunately am not able to confirm this since this email doesn't state a customer sale.Can she confirm she is waiting for a customer sale replenishment?Thank you,[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. We apologize for the delay. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/12/2015 to request that future monthly auto shipments be canceled. Unfortunately this email is dated after the complainant’s auto shipment date of 11/7/2015.  However this email does service as notice to return order [redacted] for refund. Return instructions will be emailed to the complainant. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The complainant’s...

order [redacted] dated 11/4/2015 has been refunded, $141.35. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service and shipping. The complainant’s order 82044145 has been...

recreated on the complainant’s account to reship them the miss shipped products. This order number [redacted] will be delivered with the FED EX overnight tracking number [redacted]. The complainant’s order 82044145 dated 3/5/2016 will also be refunded, $30.26. Please allow 5-7 business days for this refund to be processed these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 10/28/2015 has been
refunded, $83.04. The complainant’s order [redacted] dated 11/28/2015 has been
refunded, $78.65. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return any of
these orders at this time. We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  All I wanted was for my account to be cancelled and my information removed in a timely manner. 
Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/13/2015 had previously been refunded $20. This order has been refunded the remaining balance $86.59 today.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
The complainant’s order [redacted] dated 11/13/2015 was refunded $79.95 on 12/28/2015.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 11/19/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/3/2015 will be refunded, $71.95. The complainant’s order [redacted] dated 1/3/2016 will be refunded, $84.00. The complainant’s order [redacted] dated 2/3/2016 will be refunded, $76.00. The complainant’s order [redacted] dated 3/3/2016 will be refunded, $76.00. The complainant’s order [redacted] dated 4/3/2016 will be refunded, $64.01. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant contacted our customer service department by phone on 1/26/2016 and was advised their auto shipment was canceled. This was too late to stop order [redacted] that processed 1/26/2016. Human error caused the complainant’s auto shipment to remain on and caused order [redacted] to process. We apologize for this mistake.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/26/2016 has been refunded, $124.44.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $124.44.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
If the complainant wishes to be refunded any further please provide their dated email requests.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today.The complainant’s account has been closed. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
The complainant’s order’s tracking number does not show any movement. ([redacted])I have created a new order [redacted] with no...

further charges
to get the product to the complainant. The requested refund of $153.72 has been processed today. If you should need anything further please let us know.

I appreciate the refund and the other information provided; however,  I would like instructions as to how to order the SLIM this month at the preferred customer price of $79.99 minus the 10% discount.  The direct contact number for problem resolution referred to in the response of Plexus did not come through with the message I received via the Revdex.com.