Plexus Worldwide

Signed up with a colleague who was promoting this. For me, product did not really work though I gave it a good attempt. My problem is their business practices. I tried to cancel for 4 months. Canned messages for email response. No one picked up the phone. I could not get them to cancel and received no response but another shipment and a charge to my credit card. I went back to my colleague who promised. Resolution but I still got another shipment and charge. I have put a hold with credit card company for Plexus. Do NOT buy anything from this company!!!

Thank you for allowing me to respond to this complaint. I have carefully reviewed the complainants account and found that it has been deactivated as of 4/14/2015 upon receipt of the properly completed cancellation form.The request for processing the Annual Fee refund has...

been submitted to the Refund’s Department and will be processed in the order in which it was received. Once processed please allow 3-5 business days for the complainants financial institution to reflect this credit.If you should need anything further please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. I have reviewed the complainant’s account. The complaint’s account...

has been canceled. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I reject this response.First of all I was not requesting a refund of $294.44. It was only $151.15. The $445.59 is only the total amount in dispute. I did inform you on November 29, 2013 (Black Friday) via the telephone. At this time I notified a supervisor, a female in the back office, and Andre in the back office. I also informed them that the Ambassador who signed me up, [redacted] Payne, never turned on my emails. Andre said that he would consult the IT department and contact me on December 2, 2013 which he never did. I notified the company and simply wanted the Black Friday discount applied to the order that I placed on the previous Sunday November 24, minus my $100 auto qualification for commission which would be $294.44. I believe this was only 10%.Second, when I called in to inquire why I hadn't received a commission check I was told it was because it was less than $10, and once I had accumulated more than $10 a check would be sent. This man is whom I spoke to is the same man that sent me my ambassador termination form. The company obviously needs to get their story straight. I NEVER activated a backup order! I would never do so considering the products that were ordered. Once I received an email that this order had been shipped I immediately turned off everything I could and deleted my credit card information since this charge was fraudulent and not authorized. When I had called in the past in order to return products I was told the products must be IN THE MAIL by 5 days after the receipt. No mention was made of first calling the company for authorization. Your policies and procedures need to be made into suitable formats for the handicapped or you need agents who are willing to read this material, correctly and consistently.This sounds like a reasonable, fair, and well intentioned suit with the Americans with Disabilities Act. I have tried to deal with the company, and now the Revdex.com. Obviously you do not seem to understand that I am blind and have no way to look over [redacted] or really anyone else's work. I tried going over her head and no one would help me. Even [redacted] contacted the company on my behalf and could not get a resolution, or even a response. All of the information received from this complaint has been contradictory to the information I have been given over the phone.Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
If I do not recieve my refund in the time slated (5-7 days) then I will not accept this business response.  
Regards,
Nia S[redacted]

To whom it may concern;Thank you for the opportunity to submit a second respond to
this complaint.Thank you for your patience with our customer service and
shipping departments as we striving to accommodate our customers and ambassadors
during unforeseen delays after a companywide computer systems change over.  The complainant sent their follow up email on 11/20/2015
which was replied to the next business day, today, 11/23/2015. Please be aware
that the corporate office of Plexus Worldwide is not in the office on Saturday
or Sundays. Please see the attached. If anything further is needed please be more clear of what exactly
the desired settlement is.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s Ambassador Account [redacted] and Preferred Customer Account [redacted] have been closed.
The complainant’s order [redacted] dated 2/6/2016 will be refunded, $289.87.
The complainant’s order [redacted] dated 2/29/2016 will be refunded, $267.91.
The complainant’s order [redacted] dated 3/28/2016 will be refunded, $230.42.
Please allow 5-7 business days for these refund to be processed and the funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s miss shipped order [redacted] has been reshipped with order 82019089 and UPS express shipped with tracking number [redacted]
We apologize for our customer service delays.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. Please see the attached full response. Please let us know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor [redacted] request to be refunded as a consumer.  On 1/30/14, [redacted] [redacted] signed up to become an Independent Distributor (Ambassador) for our...

company.  When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Line Item 3 for the Ambassador Return Policy.  Please let us know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant and myself and be corresponding by email this morning, 12/31/2015. Please see the attached emails.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
The complainant’s order’s tracking number does not show any movement. ([redacted])I have created a new order [redacted] with no...

further charges
to get the product to the complainant. The requested refund of $153.72 has been processed today. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

complainant’s order [redacted] dated 10/07, has been refunded in the amount of $95.23, which is the full amount of the order, minus shipping, per our return policy. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I appreciate the refund and the other information provided; however,  I would like instructions as to how to order the SLIM this month at the preferred customer price of $79.99 minus the 10% discount.  The direct contact number for problem resolution referred to in the response of Plexus did not come through with the message I received via the Revdex.com.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays.  We are sorry to hear that the...

complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close their compromised bank account.  If the complainant would like to provide more information about the fraudulent charge to help us locate it we can refund the charge. Please provide the last four numbers of the compromised card, the expiration date, the date of the charge and the exact amount of the charge. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Ambassador Account has been...

closed.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/7/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/3/2016 will be refunded, $143.46. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. Thank you for refusing the package with tracking number [redacted]. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/5/2016 will be shipped with the...

tracking number [redacted]. Please see the attached. Please let me know if you need anything further.

Hello,
I apologize for the confusion. It is not necessary to return any products.
 
Please ask if you need anything further.