Plexus Worldwide

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. After careful review of the complainants account with us I have found that the return and refund were processed in accordance to our policies.The complainant’s automatic shipments were set up for the...

sixteenth of each month. The complainant notified us by email on 4/16/2015 of her wish to cancel the order. Unfortunately the order had already processed and shipment could not be stopped. The complainant did return the order and the product cost was refunded on 4/24/2015, as stated in our return policy. Please allow 3-5 business days for the amount to reflect inthe complainants account, depending upon their financial institution.If you should need any further assistance please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
I have found that the complainant is within our customer refund policy. The requested $139.95 refund has been processed. If you should need anything further...

please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The complainant’s order [redacted] dated 11/21/2015, has been refunded, in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I spoke with a representative in June of 2014, He had assured me the account WAS in fact cancelled. Since this company's calls are all recorded, that one should have been as well. I waited the few days and never received the refund for 2014. I had honestly had enough of the back and forth with this company and was just happy to be cancelled and done with them. Since I did everything I was asked to do and jumped through as many hoops to cancel this as their policies required, I do not feel it is fair to still hold the other fee of 34.95 from 2014. I feel this is misleading to the customers and after reviewing other complaints on the Revdex.com site, it seems this is something they regularly do to their customers. 
Regards,
[redacted]

Revdex.com:
border-left-width: 1px; border-left-style: solid; border-left-color: rgb(204, 204, 204);">I finally got thru-to someone and it's resolved
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded $29.95. If you should need...

anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant and I have been corresponding by email yesterday, 1/4/2016 and today, 1/5/2016 to resolve this complaint. Please see the attached.
We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had contacted their customer service rep with my complaint so I then went to my team advisor who assured me she contacted them herself and never received any response back therefore I took it to the Revdex.com . Yes, I am an ambassador but that does not mean I should receive product not of quality and still have to pay for it . I know a lot of people who buy products from here and they have a lot of complaints . If they don't feel as an ambassador of their company I qualify for good product then I will make sure I advise all my friends to never buy from them again
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/8/2015 to request that future monthly auto shipments be canceled and explain the duplicate order mistake. The complainant’s order [redacted] dated 1/25/2016 has been refunded, $197.46. The complainant’s order [redacted] dated 12/25/2015 has been refunded, $218.95. The complainant’s order [redacted] dated 11/25/2015 has been refunded, $214.90. The complainant’s order [redacted] dated 10/25/2015 has been refunded, $6.10. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any further orders at this time. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  The email sent by Mr. [redacted] on 3/21/2014 was only asking for a refund of the order that processed that day - this was processed on 3/27/2014.  His request to exercise his 60 Day Money Back Guarantee on all orders came in an...

email dated 4/30/2014 - at which point was outside the Guarantee.  Due to the confusion and frustration, I have authorized the refund for orders dated 1/22/2014 and 2/21/2014.  Please allow up to 72 business hours for these funds to be reflected.

What an amazing company and amazing products! Plexus has been life changing for me and my family! So Thankful God brought this company and these products into our lives!

To Whom It May Concern,As our offices were closed on Black Friday and the ties with the gentleman stated had been severed prior to November 29, 2013, we were unable to verify a conversation in regard to the Black Friday discount or not receiving emails. We do sympathize with the situation however, so we have refunded a total of $37.66 for the Black Friday Discount. I have attached the invoice for this order reflecting the refund applied.As far as the automatic shipment we are unable to refund until we have received the package back. The Automatic Shipment Report has also been attached showing that the automatic shipment was set up using the Extranet login by the distributor. I am willing to make an exception and refund this order however, the products will have to be returned to us. As soon as we have received the products back to our warehouse we will issue the refund.I hope this is a satisfactory resolution. If anything further is needed please do not hesitate to let me know.Best Regards,[redacted]Plexus Worldwide, Inc.

To whom it may concern; Thank you providing additional substation for this complaint.  We have spoken with our Finance department and identified an opportunity to credit $34.95 back to the complainants’ original payment method. A refund of $34.95 was processed on 1/19/2017 (transaction #[redacted].) Please be aware that it can take 3-5 business days for these funds to reflect back to the original payment method. Please let me know if any further assistance is needed.

Thank you for the opportunity to respond to this complaint.I have carefully reviewed the complainants account and have determined that the refund was processed in accordance to our policy.The refund on the order was processed on 05/19/2015 in the amount of $94.99. The credit was applied to...

[redacted] ending in [redacted].If you should need anything further please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. We would be happy to refund the...

consumer of her purchasesupon receipt and inspection of the returned merchandise, as clearly stated inour return policy.The complainant became an Ambassador (distributor) withPlexus Worldwide on 3/15/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.The complainant’s purchases were made on 7/25/2015 by twodifferent auto shipments that were created by the distributor/complainant.(Please see included images) The complainant notified Plexus customer serviceon 7/27/2015 of the intent and received permission to return two orders thatwere place on 7/25/2015.  The two orders have not yet been delivered back to PlexusWorldwide. Please review the tracking numbers [redacted] and [redacted].(Please see included images)  Thepackages both show refused by the complainant. The packages show back to USPSof Origin [redacted], AZ [redacted] but never delivered to Plexus in [redacted], AZ [redacted].Instead the packages were routed back to the complainant in [redacted]. The complainant is able to return the orders for a refundper our policy. Please contact United States Post Office if the complainant didnot receive and/or refuse the packages yesterday, 8/24/2015 as the trackingcurrently shows. If the complainant did receive the packages yesterday werecommend shipping them instead of refusing them back to Plexus Worldwide[redacted]
[redacted], AZ [redacted]Per Policy, when the packages are returned to PlexusWorldwide and verified to be in satisfactory condition the complainant’s refundrequests will be processed. After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. After a review of the complainant’s information we were able to determine that the complainant had agreed to the Ambassador Refund policy when they created their Plexus Ambassadorship on 2/4/2016. Plexus...

Worldwide’s return policies can also be viewed at [redacted]. Also please see the attached. Per the Plexus refund policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant had placed an order for the Plexus Accelerator+ on 6/16/2016 (Please see attachment.) Unfortunately they did not contact Plexus until 8/11/2016. Since this refund request was outside of the allotted timeframe provided by Plexus Worldwide the complainant's request was denied. Plexus Worldwide takes all product concerns very seriously. The Plexus Quality team was established to document and evaluate all health concerns associated with our products. If the complainant can provide sufficient documentation to substantiation their medical claims Plexus would be happy to reevaluate the refund decision. Until the complainant provides documentation to substantiate their health claims Plexus Worldwide has decided that it is in the best interest of all parties to end our contractual agreement with the complainant.   Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s accounts have been closed. The monthly auto...

shipment on the complainant’s preferred customer account has been canceled. I believe there may have been further confusion due to the complainant having two accounts with Plexus Worldwide. The complainant created an Ambassador account ([redacted]) 7/5/2015 and also a preferred customer account ([redacted]) on 7/5/2015. The complainant submitted our form to cancel Ambassador Account to our customer service department however the ambassador account does not have any current orders. The complainant’s preferred customer account did have a current auto-shipment and current orders. The complainant’s disputed amount, order [redacted] dated 1/5/201 has been refunded, $139.32. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The monthly auto shipment has been...

canceled, there will be no activity moving forward on this account.  In seeing that there was a charge just 2 days ago for an autoshipment, per the complainants request, we have cancelled the order. The complainant’s order [redacted], dated 12/26, has been refunded in the amount of $126.40. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint. Ihave reviewed the complainant’s account with our company. I have found that ourCustomer Service Representatives have responded to the complainant’s emailsassisting with canceling the auto...

shipment and instructing how to return thelast order. The complainants customer account has now also been closedand the last order placed on 9/20/2015 refunded $113.95. If you should need anything further please let us know.

Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants husbands account. We currently have record of sending a cancellation form to the Ambassador to complete and return and have no evidence of receiving the completed form back. The...

reason the Ambassador has not received any product is due to the optionalautomatic shipment being turned off in March, 2014. Turning off the automatic shipment does not however, cancel the accountor stop the annual web hosting fee from being charged. In order to cancel the account and remove the annual fee a completedcancellation form needs to be received by the Ambassador.I have attached another copy of the cancellation form to this response. If the Ambassador could please complete and sign the cancellation form and return it to our Compliance Department fax at [redacted], instead of the number on the form we will beable to process the cancellation of the account more expediently and have a refund processed for the Annual Web Hosting fee.If you should need any further assistance please let me know.Thank you.