Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. We do not have record on the Complainant purchasing product directly from our website. The Complainant did not provide any account details, order details, and we are unable to locate the account by using the Phone...

number, Email, or address provided in the Complaint. We are unable to offer any assistance until we know the order information. Please have the Complainant provide more details regarding the transaction as we would like the opportunity to make this right. If you do not have the account number or order numbers please provide the account holders name, email and phone number as they are on file on the account. Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 11/2/2015 has been refunded, $135.89. The complainant’s order [redacted] dated 12/2/2015 has been refunded, $135.89. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

I signed up to receive an auto shipment of Plexus [redacted] It is explained that you only need to purchase 3 months and then you can "simply" contact the company to have your Auto ship cancelled either by phone or email or by logging into your account. in October, I tried to log into my account and the system was completely changed. I couldn't log in. I sent an email and waited for a response. I never got one. I have since sent at least 7 emails to cancel my auto ship and as of December 3rd have never heard back form them and I received another auto shipment this month. I called them and was on hold for over an hour and no one ever answered.
I feel like this company is a fraud. In order to have my auto ship canceled I am being forced to cancel my credit card and have a new one issued so they do not have access to it.
Beware when using this company.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] has been shipped UPS overnight with the tracking number, [redacted].
The complainant’s order [redacted] will also be shipped with the USPS tracking number [redacted].
The complainant will be receiving two shipments of the same order. We are not able to stop the regular USPS shipment and commissions correctly pay out. This is the reason our Customer Service agent advised the complainant that we are not offering expediting shipping at this time.   
The complainant’s order [redacted] dated 3/22/2016 has been refunded 20%, $67.15.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delays and frustration you have been caused.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. After a review of the complainant’s information we were able to determine that the complainant had agreed to the Ambassador Refund policy when they created their Plexus Ambassadorship on 2/4/2016. Plexus...

Worldwide’s return policies can also be viewed at [redacted]. Also please see the attached. Per the Plexus refund policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant had placed an order for the Plexus Accelerator+ on 6/16/2016 (Please see attachment.) Unfortunately they did not contact Plexus until 8/11/2016. Since this refund request was outside of the allotted timeframe provided by Plexus Worldwide the complainant's request was denied. Plexus Worldwide takes all product concerns very seriously. The Plexus Quality team was established to document and evaluate all health concerns associated with our products. If the complainant can provide sufficient documentation to substantiation their medical claims Plexus would be happy to reevaluate the refund decision. Until the complainant provides documentation to substantiate their health claims Plexus Worldwide has decided that it is in the best interest of all parties to end our contractual agreement with the complainant.   Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The complainant’s order...

[redacted] dated 8/3/2015 has been
refunded, $125.59.The complainant’s order [redacted] dated 8/7/2015 has been refunded,
$92.81. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the unused portion of the
orders at this time. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants husbands account. We currently have record of sending a cancellation form to the Ambassador to complete and return and have no evidence of receiving the completed form back. The...

reason the Ambassador has not received any product is due to the optionalautomatic shipment being turned off in March, 2014. Turning off the automatic shipment does not however, cancel the accountor stop the annual web hosting fee from being charged. In order to cancel the account and remove the annual fee a completedcancellation form needs to be received by the Ambassador.I have attached another copy of the cancellation form to this response. If the Ambassador could please complete and sign the cancellation form and return it to our Compliance Department fax at [redacted], instead of the number on the form we will beable to process the cancellation of the account more expediently and have a refund processed for the Annual Web Hosting fee.If you should need any further assistance please let me know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order8[redacted] dated 12/16/2015 has been refunded in the amount of $82.81. In addition, the Complainants order from 11/16, [redacted] has also been refunded, in the amount of $79.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] will be UPS express shipped. However I am now able to provide this new tracking number until Monday since we have already missed the pickup for today. Due to this further delay the complaints order will also be refunded in full. The new tracking number when available will be provided to the complainant by email at [redacted]
The complainant’s order [redacted] dated 2/19/2016 has been refunded, $155.20.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s accounts have been closed. The monthly auto...

shipment on the complainant’s preferred customer account has been canceled. I believe there may have been further confusion due to the complainant having two accounts with Plexus Worldwide. The complainant created an Ambassador account ([redacted]) 7/5/2015 and also a preferred customer account ([redacted]) on 7/5/2015. The complainant submitted our form to cancel Ambassador Account to our customer service department however the ambassador account does not have any current orders. The complainant’s preferred customer account did have a current auto-shipment and current orders. The complainant’s disputed amount, order [redacted] dated 1/5/201 has been refunded, $139.32. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/14/2015 has been refunded, $106.84. Also, order [redacted] dated 11/14/2015 has been refunded $106.84 as well, to total $213.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. The complainant’s preferred customer account has been closed. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product...

to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee The complainant’s order 82536108 dated 4/2/2016 will be refunded, $134.48. Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. We apologize for the delay. It is not necessary to return this order or original packaging. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The monthly auto shipment has been...

canceled, there will be no activity moving forward on this account.  In seeing that there was a charge just 2 days ago for an autoshipment, per the complainants request, we have cancelled the order. The complainant’s order [redacted], dated 12/26, has been refunded in the amount of $126.40. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The complainant’s order[redacted] dated 11/13/2015 has been refunded in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Only one of the 2 orders was refunded. I also have documentation that refunds were promised within the 60 day period (although the business denies this). So the complaint has not been resolved. 
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closed. The...

complainant’s order [redacted] dated 9/11/2015 has been
refunded, $129.05. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return this
order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] was assigned tracking number [redacted] however this has not showed any movement since 3/7/2016. The order will be reshipped with this same tracking number. This order will also be refunded in full per the complainant’s request.
The complainant’s order [redacted] dated 2/17/2016 has been refunded, $144.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. Please see the attached.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please approve documentation of [redacted] credit rating being affected by this situation so that we can provide this to our accounting department to be further researched.
In the hopes of resolving this complaint order [redacted] dated 10/1/2015 will be refunded, $91.94.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. It is not necessary to return this orders at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant emailed our customer service beginning 10/2/2015
in regards to closing their account. The complainant’s order [redacted] dated 10/4/2015 was refunded,
$122.34 on 11/5/2015. The complainant’s order [redacted] dated 11/4/2015 was refunded,
$121.99 on 11/11/2015. The complainant’s order [redacted] dated 12/4/2015 has been refunded,
$121.99 today, 12/15/2015. Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank from the date that the refunds were processed. We apologize for the delay. Please let me know if you need anything further.