Plexus Worldwide

I was a Plexus customer and when I wanted to change my automatic shipment items from on item to a different one that is when the communication went from bad to worse. I tried calling their number for customer service I was on hold for 35 minutes with no assistance. I tried another time 22 minutes on hold, tried again and got a recording that said " this number isnt working call another time. I then began to email csplexusworldwide and make my request in explicit language and of course I got an automatic response and that was it. I never got any customer service by phone or email. after no assistance I sent another email stating I wanted to discontinue my auto shipments and wanted to cancel future orders. the next thing I know they have taken 2 different amounts out of my account on the same day these amounts were $117.08 and $121.93. I was furious. I have tried calling, I have contacted my ambassador for Plexus she also tried to contact them and they didn't respond to her either. In a total I had emailed them 12 times! I finally got a credit for one of the amounts of $121.93 but they still owe me for the other . then yesterday I got an email from Plexus saying " thank you for your order". I was furious I contacted my bank they have taken $109.83 from my account! I had to kill my debit card file a dispute with them and do all the things you have to do to change banking information! as of this date they have yet to credit my account I never received the last order, which I will refuse like I did the other 2 that was charged to me.This company has the worst customer service and I honestly don't think they are legit. I am at a loss. I feel like others need to be warned about their business tactics . It has been a stressful experience and a costly one. I don't have an extra $200 just to give away. I feel like I was robbed and violated by Plexus and also helpless.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s account has also been closed. If you should need anything...

further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order’s [redacted] and [redacted] have been

refunded.The...

complainant’s account have been closed.  If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s

order [redacted] dated 11/20/2015 has been refunded, $149.75.  Please allow 5-7 business days for refunds to

reflect into the complainant’s bank account. It is not necessary to return this

order. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;
I apologize for any confusion. Please do not return the

unwanted product. We understand this is our normal policy but appreciate your

patience during our computer systems change over.
Your $29.95 refund for this unwanted product was processed

yesterday. Please allow 3-5 business days for your bank to process this

transaction and the funds to reflect back into your account.
I also emailed you instructions on how to alter and manage

your auto-shipment online yourself.
You may also reply directly to your email tickets that I replied

to yesterday to reach me directly with any further questions.  [redacted] – “Plexus:

User Name and Password”[redacted] – “Unable to Access Account”[redacted] – “Backoffice Password”
If you should need anything further please let me know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded $29.95. If you should need...

anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has performed this action and I consider this complaint resolved.

Regards,

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded, $109.71, which is the cost of the shipment minus shipping cost, per policy. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[redacted] To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account...

has been closed. The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/27/2015 has been refunded in full, $93.91. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 9/29/2015 to request that future monthly auto shipments be canceled and to return previous orders received on the account.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $112.39.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $82.80.
The complainant’s order [redacted] dated 10/25/2015 has been refunded, $112.39.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $90.80.
The complainant’s order [redacted] dated 9/20/2015 has been refunded, $105.84 on 10/16/2015.
The complainant’s order [redacted] dated 8/25/2015 has been refunded, $108.34.
The complainant’s order [redacted] dated 7/20/2015 has been refunded, $86.75.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $150.18.
The complainant’s order [redacted] dated 11/18/2015 has been refunded, $148.87.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 1/15/2016 to request that future monthly auto shipments be canceled and also return the order processed that day. Any orders that processed after this date will be refunded in full. The order processed this date will be refunded minus shipping. It is not necessary to return the orders at this time. We apologize for the delay.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $134.95.
The complainant’s order [redacted] dated 2/15/2016 has been refunded, $125.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/24/2016 has been shipped with the tracking number [redacted].
The complainant’s order [redacted] dated 3/4/2016 has been shipped with the tracking number [redacted]
We apologize for the shipping delays.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Angela Riles

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
My complaint has been handled. #[redacted]. No further assistance is required.Thank you

Regards,

Debra Hanson

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:i emailed them for one week and then called. I subsequently faxed over a cancelation form on 12/4. I have a copy of that form and the fax confirmation attached. 

Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred customer

account. The complainant contacted our customer service department by

email on 11/16/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,

$85.75.Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return the orders at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The complainant’s order [redacted] dated 11/21/2015, has been refunded, in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order8[redacted] dated 12/16/2015 has been refunded in the amount of $82.81. In addition, the Complainants order from 11/16, [redacted] has also been refunded, in the amount of $79.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;

0in 0in 8pt;">Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/16/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/23/2015 has been refunded, $138.03.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.