Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed.
The complainant’s order [redacted] dated 2/28/2016 was refunded, $194.96 on 3/31/2016.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account from the date that it was processed.
The complainant’s order [redacted] dated 3/28/2016 will be refunded, $172.04.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return this order at this time. We apologize for the delay.
Please let me know if you need anything further.

I need to give a somewhat important review to all my friends and family on a product I just tried.

I'm not here to offend anyone, I just want to tell you what my body felt and my real opinion and review of the product.

So a few weeks ago I thought ok hey let me try this plexus thing, we ate pretty bad from the move and trying to save money and time so eating the non-organic, icky processed foods was what we did. A few friends on my Facebook swear by it so I thought I'd try it out.

First of all the website was crazy messed up. I had originally planned to get the tri pack I think is what called. it wouldn't let me, the only thing I could put in my cart was the bio cleanse. So I thought, ok I'll just get this and go for it and add more later if this does its job. I ordered. After the order went through I got an email with order conf number and that was it. I couldn't see my account, all the website did was let me see what else I could buy. So a few days pass and I kind of forgot about it, then the ambassador that I ordered from asked how it was going. I said I it wasn't lol because I didn't get the product. She said it was dropped in my mailbox on wed, I think it was Friday when she wrote me. I was confused how did/could she see and not me? I looked on the website and still couldn't see what she could see. So I said ok I'll call my post office. Never got a real answer from them... Go figure, so I called plexus. I was irritated because I couldn't see what she could see and I HATE calling customer service for anything! So I called to get my product situation figured out. Well, the CS rep informed me it was dropped off and that since I was an ambassador they would love to help me... Wait? What? I did NOT sign up to be an ambassador! I hate selling things and did not want to be a part of that. So, I said please don't send me another product, take me off the ambassador list or whatever it's called and please make it so I was not going to be charged for within the next 30 days, and refund my money. She was polite, helped me and sent my money back.

Well 3 days after all this, I got it in the mail. I called and they said to go ahead and try it and it was on them. I was pleased with the customer service and accepted the offer.

So let me tell you the most important thing for me now. This product was awful!!! I was in so much pain, not just my stomach, everywhere!! My stomach was bloated, I hurt everywhere, and it was not "cleaning" me out. I was more tired than after having Titus and keeping up with the other three kids the first few weeks. It was awful, I was exhausted (this was the worst part for me, being extremely fatigued) pained, and started getting numbness in my limbs. I got scared and didn't even think the correlation was with this miracle product I was told about. I wasn't warned, in fact I was told it would make me regular and help with energy! I didn't want it for weight loss at all, just to help clean out my "toxins" and give me more energy/keep me regular. So anyways, I took them religiously for 5 days, it was ok the first day then the second day I was a little uncomfortable then the 3rd day was when it hit me hard! It was the worst feeling in the world then I realized maybe it's the supplement?!?! I took it one more day felt worse and then the last day (day 5) I said enough is enough, I'm not taking it the next day. Sure enough, I felt a little better, well 3 days after stopping (today) was the first day I felt back to my old self again. It was scary I thought I was really bad deficient in a vitamin or was getting really sick. It was awful, awful, awful!!!!

So how did I get signed up to be an ambassador? How did I not know about it in an email, or website in this day and age, I should've been able to see all this. How on earth could something make you feel that bad? It was just all around a horrible experience the website, the product. I'm sure it helps some people, maybe it's placebo, maybe it actually helps. But for some like me, I'm super sensitive to things, it doesn't work, it didn't work, it's not a miracle product for everyone. Is there even a long term study for these products? Do we know if the organic materials they are using are what they are actually using in the products?

I'm going to stick with what I know will always work and continue to work. Exercising and eating healthy balanced meals.

My credit union notified me immediately that there was an odd charge placed on my card billed to pwlplexusworldwide in Arizona. I called the company to file a complaint and resolve the situation. Fraud and Identity theft is nothing to play with so Elaine T[redacted] quickly went about due diligence and found the name of the criminal...Carmen C[redacted]. This person has caused me mental and financial stress and I want legal satisfaction!!!

I have been trying to get a refund from this company for four days I have sat on hold between two phone calls for over two hours to get told I was shipped a product I don't want because it makes me sick. I canceled the order and they billed my credit card and are now saying they shipped it although the post office says it hasn't been shipped yet. The company says I can't have a refund till I return the product that I didn't want and haven't received and hasn't even been shipped yet. Customer service is an absolute joke I asked to speak with a supervisor the is going to be another hut on hold I am sure. Good luck with this scam of a company I WILL NEVER ORDER ANYTHING FROM THEM AGAIN. IF THEY CHARGE MY CREDIT CARD AGAIN I WILL BE CALLING THE LAW. FOr now I am calling my bank.

I cannot get a response regarding my order placed on 10/28/15. I have emailed them 7 times. I have repeatedly called them and have benn placed on hold indefinately. I have literally put the call on speakerphone at work and had to listen to their annoying recording for over 1 hour until I finally had to hang up. Terrible customer service. This is unacceptable. They charged my bank account on 10/29/15. Why hasn't this shipped yet? Are they still in business? This "Amway Wannabe" company is horrible.

Would not recommend to my worst enemy.

I currently need to cancel my recurring Plexus order for financial reasons. When I try to call I either get a busy signal or wait on hold with no response. I have been trying to get through to a customer service specialist for a few days and have not been able to talk to anyone yet. I'm concerned that I won't be able to cancel my order even though I can't afford it anymore. I tried to email Plexus and have not heard back either. I may have to contact my bank and tell them to cancel my credit card.

Plexus products gave me liver damage. I called the company to file a complaint and they were not very receptive. The customer service representative took down my name and info but has yet to follow up with me or reimburse me. I sincerely doubt anything will be done. As long as this company continues to profit, they won't care how many people are hurt by their products.

Thank you for the opportunity to respond to this complaint.  My apologies for any confusion or frustration this has caused.  Our records indicate that a refund in the amount of $174.85 was processed on 3/14/14, please allow up to 72 business hours for this to be reflected in your banking...

institution.

Thank you for the opportunity to respond to this complaint.  The email sent by Mr. [redacted] on 3/21/2014 was only asking for a refund of the order that processed that day - this was processed on 3/27/2014.  His request to exercise his 60 Day Money Back Guarantee on all orders came in an...

email dated 4/30/2014 - at which point was outside the Guarantee.  Due to the confusion and frustration, I have authorized the refund for orders dated 1/22/2014 and 2/21/2014.  Please allow up to 72 business hours for these funds to be reflected.

Thank you for your response. I have received the cancelation form and have submitted a refund request to our Refunds Department for the Annual Web Hosting Fee of $34.95.Please allow 5-7 business days for the financial institution to reflect this. I apologize that the form was not received previously so the cancelation process could not be completed and hope it did not cause too much of an inconvenience.Should you need any further assistance please do not hesitate to let us know.Thank You.Plexus Worldwide, Inc.

To Whom It May Concern,Thank you for allowing me to respond to this complaint. We currently do not have a refund guarantee on our Annual fees therefore no refund was due. We have however made an exception and refunded the $34.95 to the complainant.I hope this...

meets the satisfaction of the complainant. If you should need anything further please let me know.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s

order [redacted] dated 9/22/2015 has been refunded, $131.57. The complainant’s

order 80196920 dated 10/22/2015 has been refunded, $135.62. The complainant’s

order [redacted] dated 11/22/2015 has been refunded, $131.57.  Please allow 5-7 business days for refunds to

reflect into the complainant’s bank account. It is not necessary to return any

further orders. We apologize for the delay in our response. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11000908, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,

$121.08.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.    I just checked my credit card recent transactions and I was credited with this correct amount.   So as of today I am satisfied with the result.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/5/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/11/2015 has been refunded, $106.84.
The complainant’s order [redacted] dated 1/11/2015 has been refunded, $111.17.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
Preferred customer return policy: If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.
The complainant contacted our customer service department by email on 1/20/2016 to request return authorization of order 81177962. It is not necessary to return the order at this time. We apologize for the delay. However the original shipping costs will not be refunded.
The complainant’s order [redacted] dated 1/8/2016 has been refunded, $111.51.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order 8[redacted] dated 2/15/2016 has been refunded, $203.75.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.