Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

 
I HAVE RECEIVED REFUND, THANK YOU

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I was unaware of how or why this other account was created and had no knowledge of this prior to their email. As long as there are no further packages or charges on my account I consider this issue resolved. It's a shame this had to come to a report to your organization. I hope plexus will consider improving their communication with members in the future. 

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Erica B[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. The complainant’s ambassador account has been closed.
Plexus Worldwide’s return policies can be viewed at [redacted]e. Also please see the attached.
The complainant created an ambassador account on 6/19/2015 and agreed to the ambassador return policy.
After reviewing the complainant’s account I see that they returned their last order [redacted] dated 9/1/2015 outside of policy and we were not able to contact the complainant about this unauthorized return.
In the interest of resolving this complaint this order will be refunded minus the original shipping charge of $5.25.
The complainant’s order [redacted] dated 9/1/2015 will be refunded $120.12. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

Hello,

Thank you for contacting us. When an individual signs up to be a distributor with us, they must agree to the Policy & Procedures before they can complete the sign up process. In the Policy & Procedure, it does state the return policy for a distributor is 5 days...

from receipt and must be in resellable condition. Attached is a screenshot of the sign up page where the Policy & Procedure must be agreed to in order to proceed. I've scrolled to the return policy for a distributor (Ambassador)

However, if the person who talked to her gave her wrong information about the return policy, as a company we will stand by what they said and will issue refund. We have placed a call to the person who signed [redacted] up as a distributor and asked them to reply to us as quickly as possible as to what they told her about the refund policy. If we do not hear from them, we will issue refund for the products she purchased.

I will have an answer by end of day on what will be done but are more than welcome to answer any additional questions you may have.

Thank you,

Director of Corporate Compliance

Plexus Worldwide, Inc.

Thank you for allowing me to respond. I sincerely apologize if the complainant was misinformed by a fellow Ambassador however, the Policies and Procedures are available for download or to scroll through and read at the time of sign up. I have attached a screenshot of the area during sign up that this is included. The system will not allow you to continue registering as an Ambassador without clickingon the "Agree". It is our sincere hope that potential Ambassadors are taking the time to read through these Policies and Procedures before agreeing to them. This allows the individual the chance to not continue with the registration should they find something they are not in agreement with.If you should need anything further, please let me know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies.The...

complainant became an Ambassador (distributor) with Plexus Worldwide on 8/6/2015. At this time of sign-up through our website, the complainant agreed to the Ambassador Policies and Procedures that all Ambassador Accounts agree to upon creation of an Ambassador account.It is our responsibility to adhere to these Policies and Procedures, therefore I am unable to grant the complainants request to refund the order outside of policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador Return policy below for reference.Section 6.L.3 – Returns, Refunds and Exchanges3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 11/3/2015 to request that future monthly auto shipments be canceled

and also to return order 80349094 dated 11/2/2015. The complainant’s order [redacted] dated 11/2/2015 has been refunded,

$131.82.The complainant’s order [redacted] dated 12/2/2015 has been refunded,

$131.82.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return the order at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $109.25.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 2/10/2016 has been shipping with the tracking number 9400110899624051034206. We apologize for the delay.
The requested extra month of products has been overnight UPS with order number [redacted] and tracking number [redacted]
Please let me know if you need anything further.

To whom it may concern;
 Thank...

you for the opportunity to respond to this complaint.  Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
 We are sorry to hear that the complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close that bank account and have a new card issued. 
 If the complainant would like to provide more information about the fraudulent charges to help us locate them we can refund the charges. Please provide the last four numbers of the compromised card, the expiration date, the date of the charges and the exact amount of the charges have already been provided $258.80 and $263.95. 
 Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s retail customer account has been closed.
Retail Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.  See more at: [redacted]
The complainant’s order [redacted] dated 1/26/2016 will be refunded, $150.03.
Please allow 5-7 business days for this refund to be processed funds to reflect back into the complainant’s bank account.
It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s Preferred Customer Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 10/16/2015 to request that future monthly auto shipments be canceled. Any order processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/11/2015 will be refunded, $71.95.
The complainant’s order 81203446 dated 1/11/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 2/11/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 4/11/2016 was refunded, $72.01 by chargeback filed with the complainant’s banking institution.
Please allow 5-7 business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time.
Please let me know if you need anything further.

I really wish I would've read these complaints before placing an order with this company. I placed an order on 2/26. It's 3/14, and no tracking number, customer service not accepting calls, no reaponse to email, and definitely no package. They were quick to charge me $140, but then it's like crickets. No help from ambassador or this god awful business. They should be shut down, this is borderline fraud!!!

Do not sign up with this company to sell. I did and changed my mind an hour later. Filled out cancellation even got conformation I did. Was on hold twice two different times. Was told they wouldn't ship my product because I cancelled. A week went by they shipped still waiting. They don't answer there phone in a timely manner. I will be filing a complaint with my bank and Revdex.com. Fraudulant charge.

I began using the products in July 2013 and experienced wonderful results. I lost at a healthy rate and I continue to lose countless inches and I'm excited to continue! The Customer support is amazing and I have YET to have a problem. I don't expect to. Thank you Plexus!

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. After careful review of the complainants account with us I have found that the return and refund were processed in accordance to our policies.The complainant’s automatic shipments were set up for the...

sixteenth of each month. The complainant notified us by email on 4/16/2015 of her wish to cancel the order. Unfortunately the order had already processed and shipment could not be stopped. The complainant did return the order and the product cost was refunded on 4/24/2015, as stated in our return policy. Please allow 3-5 business days for the amount to reflect inthe complainants account, depending upon their financial institution.If you should need any further assistance please let me know.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until November 6th for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received emails from them canceling my account & refunding me.  I will consider this complaint resolved.

Regards,