Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order replacement [redacted] dated 4/22/2016 has been assigned the USPS tracking number [redacted]. When the order does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the [redacted] overnight tracking number [redacted] to ensure its prompt delivery.
We apologize for the delays.
Please let me know if you need anything further.

Saw a friend share a lot of posts on social media about this weight loss product so wanted to try. Within a week after signing up as a Ambassador I received and tried my products and came very close to running to the hospital most likely from one of the products called Accelerator. That morning I drank a slim drink and took 2 capsules the bottle does not say to take with food. My hear-rate was over 140 I started to get really scared. I called the company and they said they do not know why this would happen and said I should ask a pharmacist to ask what was in the product that would cause my heart to be that high. If anyone takes this product please be careful. I have read several reviews and did more research on the company and their products after this happened and I am not the only one this has happened to.

The next day I canceled my membership asked for a refund. It took almost a month to receive an email that the membership was canceled and I still have not received the membership fee returned.

I'm happier with the service I get from Plexus Worldwide. I have to say it's better than Wal-Mart. I think their products work well. I have had awesome results with the Triplex Combo. I would like to see their shipping time improve. I wouldn't go and quit taking Plexus over their shipping delay issues. I would just make sure I have a little extra supply or make sure I order before I run out of product. Do you wait for your toilet paper to run out before you go to the store....probably not. Well, Plexus is no different don't wait until your out of product before you decide to place an order.

I signed up to be an ambassador, but now regret my decision. I would not feel good about recommending this company to anyone I know. I placed an order on 3/29/16. I received a package on 4/6/16 but it contained someone else's order and packing slip. The value of what was mistakenly shipped to me was significantly less than what I actually ordered and paid for. In addition to that, the amount of sales tax charged on my order was a lot higher than it should've been. After realizing that, I checked the tax on my previous order and it was also wrong. I have sent several emails (with no response), and tried to call several times (with no answer). I am very frustrated with the complete disregard for customer service.

Signed up with a colleague who was promoting this. For me, product did not really work though I gave it a good attempt. My problem is their business practices. I tried to cancel for 4 months. Canned messages for email response. No one picked up the phone. I could not get them to cancel and received no response but another shipment and a charge to my credit card. I went back to my colleague who promised. Resolution but I still got another shipment and charge. I have put a hold with credit card company for Plexus. Do NOT buy anything from this company!!!

**Plexus raves about its 60-day money-back guarantee, but don't plan on getting your refund easily.**

I used Plexus Slim for 30 days until I was advised by my doctor to stop taking it due to heart palpitations that began after using Slim. I cancelled my auto-ship order, and emailed customer service for a refund, as I was instructed to do by my ambassador. I knew I would need to return my second shipment. (It had already been sent at the time I stopped using the product) My ambassador informed me that customer service should respond to my email within 72 hours. I received an automated reply immediately with information to log in to the Plexus back office, which allowed me to view the status of my refund request ticket.

I had not received a response in 10 days, so I sent another email. Two weeks after my initial request, I called customer service. I waited on hold for 45 minutes before I was able to speak to a representative. I asked for a refund, and the representative gave me instructions for returning my unused portion for a refund, but did not offer to refund the cost of my original order. I had to specifically request a refund for my first shipment. Even then, the rep seemed confused until I asked about the 60-day money back guarantee.

Before you buy this product, understand that their money-back guarantee will require work on your part. They did eventually take care of it, but it was a hassle for me. This is bad business, especially for a product that costs $85 for a 30-day supply.

I am so disappointed in the customer service and the product itself. This product is over-priced and under-researched. I have been an ambassador (ashamed to say I decided to try it out) and after my own terrible experience I refuse to promote or use this product. I was alarmed when I started seeing claims other ambassadors were making about the Plexus products' ability to "heal", "help", or "cure" medical issues without any real research. I've been trying to end my "ambassadorship" for a month now, and I'm so frustrated with the lack of response and service. However, they have no trouble responding to you if you need more help selling, or if you say anything other than glowing recommendations of their product. It's a marketing scam like any other MLM scheme, with an added bonus of terrible customer service and an equally terrible website that is not at all user friendly. All that happened was they charged my credit card after I'd already canceled the auto-ship. Now I'm dealing with the madness that is Plexus customer service.

Thank you for allowing the opportunity for me to respond tothis complaint. The charge of $34.95 was not an unauthorized charge. As statedin the Policies and Procedures agreed upon by the complainant upon becoming anAmbassador of Plexus Worldwide, she agreed to the following:Section...

1.I.1.       The Ambassador expressly authorizes the Companyto collect the annual renewal and materials fee using any payment method available,including charging any credit card on file for the Ambassador or withholdingfrom Commissions. While we do provide acourtesy of refunding the Annual Fee if the ambassador fails to cancel beforethe charge we do require the completed form to be returned to us prior toprocessing the refund. The cancellations are processed in the order in whichthey are received.  The complainants accounthas been inactivated, her payment information has been removed and her AnnualWeb Hosting fee has been refunded as of 1/13/2015. Please allow 5-7 businessdays for the individual financial institution to reflect the credit. Should you need anyfurther assistance please do not hesitate to let me know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We was quilted and was not signed up for another company the month of September,  either one of us. We both have 100 pv the month of September.  Was not suspended till October.  Both of us, ambassadors for over 2 years and when try to contact company about this matter nothing was repled.  Never even asked why we changed. This issue is unresolved. Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint. Ihave reviewed the complainant’s account with our company. I have found that ourCustomer Service Representatives have responded to the complainant’s emailsassisting with canceling the auto...

shipment and instructing how to return thelast order. The complainants customer account has now also been closedand the last order placed on 9/20/2015 refunded $113.95. If you should need anything further please let us know.

Yes we did get the product but Plexus is lacking the customer service.  They did nothing to make anything better with the customer.  Instead, they just decided to cancel all future orders.  They have a good project but just very poor customer service.  We had every right to complain because we were charged for a product and expected delivery within a certain time period.  Yes, we understand that they had systems issues but if they would had been upfront and told us we would not had filed a complaint.  A follow up email was send and they refuse to response to it.   All we wanted for to know when my wife would get her material.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/14/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
 We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s was in contact with our customer service department by phone on 3/2/2016.  
The complainant’s order 7548579 dated 9/1/2015 has been refunded, $134.95.
The complainant’s order [redacted] dated 9/25/2015 has been refunded, $79.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/29/2016 has been refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the shipping delay. This order has been shipped with the tracking number [redacted]
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays and the frustrations they have caused the complainant.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/1/2016 will be refunded, $105.26.
The complainant’s order [redacted] dated 3/1/2016 will be refunded, $139.00.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

Hello,
Thank you for overnighting the package. The 15% credit really isn't anything to me I placed a order on April 6th and paid $6.00 for shipping. You giving me a $9.94 credit doesn't seem like much also I was planning on being a repeat customer this has me worried that I will run into this situation again. I will also need to push back my auto ship moving forward. I hope this situation doesn't occur again and I think you guys should re evaluate how to help your customers .

I initiated the cancelation request in the beginning of May and it took until August to get a refund. You need to empower your employees to refund more quickly. Please also stop saying that Federal Law prohibits you to refund in a manner different from initial payment..... there is no Federal Law for that but if there is please let me know where in the USCA it is, I'd be interested to learn a new Federal Code!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,