Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID 11150674, and find that this resolution would be satisfactory to me. for this complaint   I will also be returning the unopened and...

unwanted products from two previous shipments today for refund/credit to my AMEX account.  My wife and I regard these as part of the same issue. I would also note that my wife contacted the firm by phone at the suggestion of her "ambassador". No mention was made to her regarding a need to contact the firm by email.  I will monitor this situation until full restitution is made.  

Regards,

Franklin G[redacted]

See Attached

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Please review the attached email correspondence sent to the complainant today 2/29/2016.
The complainant’s ambassador account has been closed.
The complainant’s order 81769679 dated 2/20/2016 has been refunded, $151.68.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

D[redacted]

Thank you for the opportunity to respond to this complaint. Upon careful review of the customers account and listening to all phone calls, I was able to determine that the refund request was submitted on the 14th of November as initially stated. The refunds department was a little behind in...

their processing and so it took 6 days instead of the 3-5 days given as the time frame. I do apologize for this delay and any inconveniences it may have caused however, the refund has been processed as of 11/20/2014.If I can be of any further assistance please do not hesitate to let me know.Thank you,Plexus Worldwide, Inc.

Thank you for allowing me to respond to this complaint. Ihave reviewed the complainants account and found that the information she wasgiven by our representative during her phone call was correct. As an ambassadorshe would only have a 5 day timeframe in which to notify us of her intent...

toreturn. That product would then have to be returned in unopened resalablecondition. Our deepest apologies if she was given incorrect informationfrom another of our Ambassadors however, this return policy for ambassadors islisted in the Policies and Procedures (Section 6.L.3.) the complainant agreedto upon signing up as an ambassador. At this time I am unable to grant the complainants requestfor a refund of the product as she is outside of the return policy.If you should need any further assistance please let meknow.Thank you.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 1/23/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of this policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancellation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the form. This will remove all credit card information and inactivate the account.Also, our Quality Assurance department has made four attempts to contact the complainant in regard to her product concerns. This department is responsible for documenting her experience. If the complainant would please reply to the questions below for documentation purposes.Questionnaire to complete:1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know.Thank you.

although this company claims to have provided me with this hand book they did not I was promised by one of there representatives that the 60 day money back was the same guarantee for all stages of customers and the fact that this product did the exact opposite of what it advertise by spiking my suger ( I am diabetic );and the product advertises lowering and stabilizing blood sugar 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

We do not have record on the Complainant purchasing product directly from our website. The Complainant did not provide any account details, order details, and we are unable to locate the account by using the Phone number, Email, or address provided in the Complaint. We are unable to offer any...

assistance until we know the order information. Please have the Complainant provide more details regarding the transaction as we would like the opportunity to make this right. Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order 8[redacted] dated 12/7/2015 has been refunded, $79.95. Order #[redacted] dated 11/7/2015 has been refunded $79.95. and Order [redacted], dated 10/7/2015, has been refunded $79.95, totaling a refund of $239.85 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any of the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/1/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $136.09.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. We apologize for the delay. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The customer accounts [redacted] and [redacted] have been closed. The monthly auto shipments have been canceled.
The provided complainant email contacted our customer service department by email on 1/25/2016 to request that future monthly auto shipments be canceled. Please see the attached. All orders that processed after that date will be refunded in full. We will also make an exception for an order dated 1/22/2016. However we were not able to locate any email dated back any further with the provided email or the email on the customer accounts, [redacted] requesting to cancel. If the complainants wish to be refunded any further orders please provide substantiation of their request to cancel these accounts at an earlier date.
The complainant’s order [redacted] on customer account [redacted] dated 1/22/2016 has been refunded, $80.63.
The complainant’s order 8[redacted] on customer account [redacted] dated 1/27/2016 has been refunded, $80.63.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time.
Please let me know if you need anything further.

This is the same response they are giving every one. they claim that they updated there computer system with is a lie. No one can cancel because they do not answer the phone. Once I receive the refund I will send back the item and accept the resolution as long as my account is closed and I no longer receive anything from this company. this is by far the worst customer service I have ever seen

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/16/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $36.29.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/26/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 2/28/2016 has been refunded, $129.00.
The complainant’s 2/26/2016 email also requested the 60 day money back guarantee. Any orders with in this policy will be refunded minus their original shipping charges.
The complainant’s order [redacted] dated 1/28/2016 has been refunded, $124.95.
The complainant’s order [redacted] dated 12/29/2015 has been refunded, $124.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Please see the attached tracking from USPS.
The complainant’s order [redacted] dated 3/3/2016 has been shipped with the tracking number [redacted].
The complainant’s order [redacted] dated 3/7/2016 will be shipped with the tracking number [redacted].
The complainant’s emails will also be responded to.
We apologize for the delay.
Please let me know if you need anything further.

I consider myself pretty objective, I really like the products. The Slim has helped me curve my appetite and sugar cravings. Essentially, making good eating decisions is much easier. I am a triathlete and active dad keeping up with 3 daughters, the sustained energy which I attribute to a level blood sugar level helps. Plexus did go through a computer conversion that was a mess, but seem to be past it now and my orders are flowing well again after some delays along the way. I plan to continue to order the products.

Thank you for the opportunity to submit a response.

The charge of $114.91 occurred on Saturday December 7th and was credited the same day.  Therefore, the transaction #[redacted] was voided and no money exchanged hands.  The customer would have see a...

"processing charge" that has since dropped off.  If this is not the case, please have the customer gather their Bank Statement and call Plexus Worldwide Customer Service Department and ask for [redacted].

Thank you,

Customer Service Manager

Plexus Worldwide

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted]'s request to be refunded.  On 12/22/2013, Ms. [redacted] signed up to become an Independent Distributor (Ambassador) for our company.  When...

completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Line Item 3 for the Ambassador Return Policy.  In addition, Ms. [redacted] called on 2/11/2014 and 3/3/2014 and was advised of policy both times.  On 3/21/2014 her account was inactivated at her request.  Please let me know if any further information is needed.