Plexus Worldwide

I am wanting my money refunded which they have not done since the order is being canceled. I want to know when the funds will be refunded since the order was canceled.

I had requested that I not have to pay shipping to return the item to Plexus.  I have received an email from them with a return authorization number [redacted]. There is not notification of them paying for the return shipment, only the promise of a refund.  This is Plexus's normal policy....a refund if you're not satisfied with the item.  I will return it, but I want them to pay for the shipment since I did not want this in the first place and had no way to access my account.  They should either email me a prepaid label or schedule a pick up at their expense along with the refund for the product.
Thank you,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  However, if delays are continued, this will be reported.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays. The complainant’s order placed 11/7/2015 was...

delivered

11/19/2015 with the tracking number [redacted]. The complainant’s account and future orders have been

canceled. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/14/2015 has been refunded, $106.84. Also, order [redacted] dated 11/14/2015 has been refunded $106.84 as well, to total $213.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
The complainant’s order [redacted] dated 11/4/2015 has been refunded, $141.35.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 
HOWEVER:  the information they recently sent to your firm vs what was sent to me is much different.  Plexus is informing me that $105 will be refunded and telling Revdex.com that $124.95 x 2 will be refunded which is what is actually owed to me!
Also note they are stating the 1st time they were contacted was 11-20-15, in which is incorrect.  I have email's dated 10-27-15 at 6:06pm, 11-12-15 2:06pm, 11-13-15 11:03pm, 11-19-15 12:15pm which I will be glad to share with the Revdex.com if needed.
 

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and for the funds to be returned to my account and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
Unfortunately we are not able to locate any email requests to cancel submitted by the complainant’s provided [redacted] to [redacted]. Nor was this documentation provided by the complainant.
However the USPS tracking number, [redacted] on the complainant’s order [redacted] does show it was returned to sender. The USPS tracking number, [redacted] on the complainant’s order number [redacted] reflects the packages as refused. Both orders will be refunded per our preferred customer return policy minus the original shipping charges.
The complainant’s order 81924140 dated 2/28/2016 will be refunded, $120.19.
The complainant’s order 82430770 dated 3/28/2016 will be refunded, $101.45.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Charity F[redacted]

To Whom it may concern;
Thank you for the opportunity to respond to this compliant.
Thank you for your patience.

The complainants Ambassador account [redacted] has been closed.
The annual membership fee (order [redacted]) dated 5/2/2016 will be refunded, $34.95....

Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds to reflect back into the complaint's bank.
If the complainant would submit a copy of the overdraft statement they received as a result of their annual membership fee processing on May 1, 2016, Plexus Worldwide will reimburse the compliant the additional $36.00 they've requested as a sign of good faith. 
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted]' request to be refunded as a consumer.  On 3/16/14, an Independent Distributor (Ambassador) account was set up for Ms. [redacted] online, using her SSN with our...

company.  When completing the process of becoming an Ambassador, all Policies and Procedures (attached) were agreed to (screen shot attached).  Related to this complaint, please see Section 6, Article L, Line Item 3 for the [redacted].  Additionally, Ms. [redacted] has earned commission for the month of March for her order as well as her customer's order.If Ms. [redacted] wished to cancel her Distributorship, please have her contact [redacted] at ###-###-####.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s Account has been closed and the...

auto-

shipment canceled. The complainant’s order [redacted] dated 10/25/2015 has been

refunded, $125.21. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been...

closed.Any future activity has been cancelled. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $114.00 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Because of the many problems, I've experienced with this company, I would like to keep the complaint open until the refund has been received.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
The complainant’s annual membership fee from 2015 dated 3/23/2015 has been refunded, $34.95. Please see the attached invoice.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant has since logged in to their EVO back office and canceled their own auto shipment.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant was in contact with our customer service department by phone on 3/17/2016 and was provided tracking information for their order.
The complainant’s order [redacted] is currently in transit with the USPS tracking number [redacted]
We apologize for the shipping delay.
Please let me know if you need anything further.