Plexus Worldwide

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.At the time of sign-up the complainant agreed to the Policies and Proceduresall of our Ambassadors follow. I have attached a screen shot in which thecomplainant must click “Agree” in order to proceed with sign-up. As previously stated it is our responsibility to adhere tothese Policies and Procedures therefore, I am unable to grant the complainantsrequest to refund the order outside of policy.Also, our Quality Assurance department is responsible fordocumenting the complainant’s experience. If the complainant would please replyto the questions below for documentation purposes.  Questionnaire to complete.1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, orassociated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with theproduct(s)?6. Have you used any home remedies or over the counter products to alleviateyour symptoms?7. Have you consulted a doctor or a physician? If so, could you please providethe name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s): If you should need anything further please let me know.

To Whom It May Concern,Thank you for the opportunity to reply to the complainant’s response. At the time of sign-up the complainant did agree to the Policies and Procedures all of our Ambassadors follow. I have again copied the section of the Policies and Procedures pertaining to the Ambassador  return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-salable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.This return information is also provided on all invoices emailed directly following purchase and in the complainant’s back office (online website access). It is our responsibility to adhere to these Policies and Procedures as well as enforce them therefore, I am unable to grant the complainants request to refund the order outside of policy.If you should need any further assistance please let me know.Thank You.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant emailed our customer service beginning 10/2/2015

in regards to closing their account. The complainant’s order [redacted] dated 10/4/2015 was refunded,

$122.34 on 11/5/2015. The complainant’s order [redacted] dated 11/4/2015 was refunded,

$121.99 on 11/11/2015. The complainant’s order [redacted] dated 12/4/2015 has been refunded,

$121.99 today, 12/15/2015. Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank from the date that the refunds were processed. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/3/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/15/2015 has been refunded, $139.00.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $139.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.
If you have any further issues or concerns you may reply directly to this email for further assistance.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/15/2015 has been refunded, $116.50.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached. The refunds have already been processed back to the original payment method, the [redacted] ending in [redacted].
Unfortunately we are required to refund back to the original payment methods. May I suggest the complainant contact their banking institution to discuss further options as they now hold the funds.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s membership fee order [redacted] dated 3/30/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

My Plexus experience has been a nightmare. My first order that took WEEKS to be delivered, but they sure as heck took my money immediately. Now, I did receive it and then a really nice note from the President giving me a percentage off, THAT WAS EXTENDED TO EVERY CUSTOMER!
Last month, I went in to my auto-ship to change my order. I wanted to try a different product. NEVER SHIPPED. NOTHING.
Until of course this month, they charge my bank account, it ships, will take days to get here and so I cancel and will Return it to Sender. BUT, my refund will take 3-5 business days AFTER they receive the returned product. SO I'M OUT $150 FOR 7-10 DAYS, OR MORE.
Plexus, I'm one unhappy person - and will make sure everyone I come in contact that wants to take it, knows.

I am very disappointed with the lack of customer service in this business.
1. For two solid weeks I have tried calling customer service, at which they would not answer my call. I would be directed to an automated message stating "Because of high call volumes we can't take your call".
2. I've message the company multiple times with NO response.
3. I am currently on the phone and have been on hold for 30 minutes now...with no end in sight.
There has been absolutely NO customer service involved and I will never do business with Plexus Worldwide again. I will warn anybody involved with this company of the poor (non existent) customer service that is offered.

I am extremely dissapointed with the service I have recieved. I had a very negative affect to the product so I attempted to contact a rep for a refund under the 60 day policy. I attempted calling several times without getting through. Finally after sitting on hold for 2 hours I was able to speak to a costomer rep in which she stated that she would process my refund once the system was working. That was over 3 weeks ago, I have tried calling several times but it says no reps are availble and hangs up on me. I have also tried emailing, it is been a week with no response. I am not sure how a company can opperate with zero abilitly in which to contact them.

I am a plexus ambassador. For the past 3 weeks I have been trying to access my account online with no success. They offer help emails but we have sent emails regarding the issue with no response from the company. I have an auto ship which I have been trying to cancel and now it's showing up as a charge on my account. The telephone number for the company is also inaccessible. The help sites they give on their message are also inaccessible. I am facing tremendous frustration. This whole experience is leaving a very bad feeling being involved with this company!

Please have Ms. [redacted] sign and return the attached form.  Once received, I will have the order released and will expedite the shipping.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund and consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Plexus stated that my request was processed on 04/09/15 and a refund was issued, but the money still HAS NOT been put back into my account.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My sponsor, [redacted], insisted that I had a 60 day money back guarantee! Furthermore, I have sent back the package that was auto-shipped, with the return number on the package. I did everything as instructed by the customer service representative within one day of receipt. Those funds should be immediately refunded to my credit card, as well as the $381.86 that I paid in January! That is the least I should expect for what I've been through. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The refund was put back in my bank account on July 11th.  The email they sent me said after the amount was processed, it might take one billing cycle, not two, and they stated to you.  I am sure I was refunded the money due to your help.  Thank you very much.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.
The complainant created a preferred customer account on

8/25/2015. Our preferred customer refund policy is as follows;
If you are unsatisfied with a product purchased from Plexus,

you have between 15 — 60 days from receipt of the product to contact Customer

Service for a return authorization. You will need to return any unused product

along with its original packaging to Plexus prior to a refund being issued for

your product purchase, less shipping & handling. You may request a refund

or cancel your auto-order 15 days after receiving your initial order. - See

more at: http://plexusworldwide.com/products/guarantee
The complainant emailed our customer service department

10/7/2015 to request their 60 day money back guarantee and to stop their

monthly auto-shipment.  We apologize for

our customer service delay but are glad the complainant was in contact with

them yesterday, 11/13/2015.Order [redacted] dated 8/25/2015 has been refunded today,

$124.95.Order [redacted] dated 9/22/2015 has been refunded today, $29.95.Order [redacted] dated 9/25/2015 has been refunded today,

$124.95.Please do not adhere to the section of the policy that

refers to returning the unused portion along with the original packaging for

these orders. These orders were refunded less shipping and handling costs per

this policy. Order [redacted] dated 10/22/2015 has been refunded today,

$34.00.Order [redacted] dated 10/25/2015 has been refunded today,

$129.00.Please do not adhere to the section of the policy that

refers to returning the unused portion along with the original packaging for

these orders. These orders were refunded in full as if the complainant’s email

had been processed in a timely manner the orders would not have processed.
The complainant's account has been closed.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11005202, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. I have confirmed that the monthly auto...

shipment has been canceled at this time per the complainants note.
We have issued a refund in the amount of $19.69 per the complainants request, as we can confirm they were due the discount. Our system switch over has caused some technical issues in applying this discount, and Plexus has been, and is, actively offering refunds for the 10% difference. We advise that the auto shipment on the Complainants account remain off until the technical issue has been fixed. We also have offered a direct contact in which the complainant may use to seek a 10% refund in a more timely matter in the case that they choose to place an order prior to the technical issue be fixed. There will be no penalty to the complainant for cancelling their auto shipment.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.