Plexus Worldwide

I heard about Plexus from a friend and I couldn't be more thankful that she told me. Plexus has changed my life. I will now take these products my entire life.

I am so impressed with this company! Their products are incredible and they truly care about their customers and ambassadors. They have had a lot of issues getting switched over to a new software for online orders because Plexus is expanding so quickly! That's why there are so many negative reviews regarding the shipping. I have personally been very impressed by how they handled it. I went to their store in Scottsdale and told them about my shipping problem and they gave me products for free!
I have also experienced so many great health benefits with Plexus. Their Plexus Slim had give me so much sustained energy! I never crash in the afternoons like I used to. I would chug coffee so I could stay awake. Not anymore!! Their probiotics and cleanse have drastically improved my digestion. I have no more bloating or constipation and can literally feel the probiotics working in my gut. So awesome! I love Plexus!!

I am very dis satisfied with the level of customer service within this company. Since 12/5 I have been sending emails and calling to complain about missing product within my shipment on 2 separate occiasions. I have gotten no response at all. I have paid for the product but nothing back. I have stopped taking Plexus and have advised friends to not bother. Its unfortunate as the product does work.

I had set up a month order to be billed to my credit card. On 9/30/15 I sent them an email stating that I wanted to cancel my monthly order. I received the confirmation email stating that it had been canceled and my payment information had been removed from their system. On 10/28/15 I received an email stating my new order had been shipped. I have tried to contact them via email in the past week and still have not got a response to any of them. I wonder how could they bill my credit card if my information had been removed from the system.

Be careful of purchasing any products on a automatic shipping program. I have wanted to cancel products and they are not anwering my phone calls or emails to cancel my shipping. I feel trapped because they will be charging me soon for products I do not want!!! Very frustrating!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

To Whom It May Concern,Thank you for allowing me to respond to this complaint. After reviewing the complainants account I had discovered that it had not been cancelled as of yet.I did however locate the cancellation form emailed to us and the account has now been inactivated. The...

order that was trying to process the Annual fee has been voided so no further attempts will be made.I apologize for the delay in processing and hope everything had been rectified to your satisfaction.If you should need anything further please do not hesitate to let me know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be just "okay" to me.  I will wait until for the business to perform this action and, if it does in a timely manner, will consider this complaint resolved.
Due to the length of time it has taken and to the fact of having to contact a third party, shipping could have been refunded as well and an apology would have been nice. 

Regards

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to submit a second response to this complaint.Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closed. The monthly auto shipment has been canceled. The complainant’s order 8[redacted] dated 11/24/2015 has been refunded, $121.08, today, 12/17/2015.Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.We apologize for the delay. The information that the complainant has previously received from our customer service department was incorrect. Please let me know if you need anything further.

[redacted] To whom it may concern;
Thank you for the opportunity...

to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers and ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or ambassador account.
The complainant contacted our customer service department by email on 11/26/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $124.25.
The complainant’s order [redacted] dated 1/26/2016 has been refunded, $124.25.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $109.11.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $109.11.
The complainant’s order [redacted] dated 2/25/2016 has been refunded, $109.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/5/2016 to request the 60 day money back for their preferred customer account. Per this policy the complainant’s orders will be refunded minus the original shipping costs. Returning the unused/original packaging of the orders will not be necessary that this time.  
The complainant’s order [redacted] dated 1/30/2016 has been refunded, $139.84.
The complainant’s order [redacted] dated 2/28/2016 has been refunded, $139.84.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jennifer W[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/29/2016 will be refunded, $81.04.
The complainant’s order [redacted] dated 12/27/2015 will be refunded, $81.04.
Please allow 5-7 business days for these to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Tiffany N[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 3/1/2016 will be refunded, $124.95.
The complainant’s order [redacted] dated 4/1/2016 will be refunded, $67.96.
 Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

C[redacted]