Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Cindy D[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Per the Plexus Worldwide Policies and Procedures section 6.F "Payment Default" any payment that is not supported by sufficient funds or that is returned uncollected constitutes a...

breach of Contract. The Company will assess a handling fee of twenty-five dollars ($25 USD or equivalent local currency) for all payments lacking sufficient funds. We have reviewed the complainant's Plexus Ambassador account and determined that a check was returned for order #[redacted]. This order was in the amount of $31.71. As a result of this returned check, order #[redacted] did not process and was cancelled on 5/31/2016 (Please see attached image) and no funds were recieved. Additionally we determined that we have received funds for order #[redacted] in the amount of $132.37. While this was not the order associated with the returned check, this order was stopped as well due to the hold with the complainant's account. As a result of this order not being shipped Plexus has issued a full refund in the amount of $132.31   (Please see attached image.) Please allow 5-7 business days for these funds to reflect back onto the complainant's bank account. In accordance with the Plexus Worldwide Policies and Procedures section 6.F the complainant;s account was placed on a suspension and all additional order have been stopped until the complainant has paid the $25 return check fee for order order #[redacted]. Please let me know if you need anything further.

The refund is not for $129.  They shorted me the shipping.  I told them not to send me any more orders, so the shipping is not my responsibility.

To whom it may concern. Thank you for providing the attached image.We have since confirmed that this was added to the website late last week, and is currently be reevaluated to ensure we have the proper order processes in place. Thank you again for bringing this to our attention. A refund was issued on 10/5/2016 for the remaining shipping balance of $5.43. Please be aware that depending on your banking institution it can take 2-5 business days for a refund to reflect back to the original payment method. Please let me know if we can if we can assist you further.

Dear Consumer,Our records show that you were billed 11/14/2013 12:43:47 AM. Depending on what time zone you live in that can show a different date, however it was still billed on the correct date. We will not refund the overdraft fees for the charge that was issued on your account.  I have issued a refund request for the order that you state you did not receive on November 18th. The product does show delivered with the USPS records that are supplied alongside your tracking number. We will follow up with the USPS for the lost package you claim. Thank you for your consideration.[redacted]Quality and Regulatory Affairs Manager.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are able to honor [redacted] request for a refund on order placed 3/25/2014 (as it falls within the policy guidelines).  The total on this order however is $122.00, not $258.11 (please see...

attached invoice).  For future reference, on 1/23/2014, [redacted] signed up to become an Independent Distributor (Ambassador) for our company.  When completing the process of becoming an Ambassador, she agreed to all Policies and Procedures (attached). If [redacted] wishes to cancel her Distributorship, please contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form.

To Whom It May Concern,We value our Ambassadors, so I want to thank you for the opportunity to address this complaint. Upon review of the Ambassadors account I was able to determine that the Back-Up Order (automatic shipment)was processed on November 25, 2014. This is the...

same day in which the Ambassador emailed to cancel her order.Unfortunately, we would need to be contacted 24 hours prior to any scheduled shipment in order to change or cancel.I do show that the package was refused, and as stated in our return policy, the Ambassador will receive a full refund for the product once the package is received and verified to be in satisfactory condition.Although we are saddened by the Ambassadors request to cancel their ambassadorship with our company we wish to assist in fulfilling this request.We will need the Ambassador to complete the attached cancellation form and return it to us by one of the methods listed on the form. Once the formis received the cancellation can be processed.If we can be of any further assistance please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

Thank you for allowing me to respond to this complaint. We sincerely apologize for the delay in processing your cancellation form.The cancellation department responds to emails in the order in which they come in however, whenever there is an update or response made on the same ticket the...

date is updated as well.This puts the email at the end of the line again, so to speak. I was able to locate the emailed form, the account has now been inactivated and the $34.95 has been refunded as of today, 2/18/2015. Please allow 5-7 business days for you financial institution to reflect the credit.If you have any further questions or need any further information please do not hesitate to let me know.Thank you.

After careful review of the complainants account I was ableto determine that the return and refund of the returned order have been handledin accordance to our return policy. The complainant did follow procedure inreturning the product. The return was processed to verify appropriate conditionand the...

refund was submitted to the Refund’s Department. I followed up with theRefunds Department and was notified that the refund was processed on the orderon 5/5/2015. Please allow 3-5 business days for that credit to appear on your financialstatement. I hope that this resolution is satisfactory to the complainant.If you should need any further information please let meknow. Thank you

To whom it may concern;
Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. The complainant became an Ambassador (distributor) withPlexus Worldwide on 7/5/2016. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit

plexus.myvoffice.com to register their preferred customer accounts and log in

to manage their own auto shipments. Canceling and making adjustments to

preferred customers monthly auto shipment orders can be done online at

plexus.myvoffice.com by first registering and then logging in to the preferred

customer account. The complainant contacted our customer service department by

email on 10/23/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/7/2015 has been refunded,

$37.56.The complainant’s order [redacted] dated 12/7/2015 has been refunded,

$37.56.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank account. It is not necessary to return these orders at this time. We

apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/30/2015 to request that future monthly auto shipments be canceled and also inquired about returning products.
The complainant’s order [redacted] dated 10/27/2015 has been refunded, $138.55.
The complainant’s order [redacted] dated 11/27/2015 has been refunded, $138.33.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $124.60.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/30/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $93.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/11/2015 to request that their current order and future monthly auto shipments be canceled. Please see the attached document.
The complainant’s order [redacted] dated 12/11/2015 has been refunded, $134.95.
The complainant’s order [redacted] dated 1/11/2016 has been refunded, $139.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant could please provide the cancellation notice in writing prior or on 11/11/2015 to also be refunded for order [redacted]
Please let me know if you need anything further.

T

Arial;">o whom it may concern;
Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 11/29/2015 has been refunded, $159.81.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/15/2015 to request that future monthly auto shipments be canceled. All orders after this date will be refunded in full.
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $57.96.
The complainant’s order [redacted] dated 1/16/2016 has been refunded, $63.95.
The complainant’s order [redacted] dated 2/16/2016 has been refunded, $57.96.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s wife, M[redacted] account [redacted] has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 2/14/2016 has been refunded, $116.50.
The complainant’s order [redacted] dated 1/14/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Plexus refunded only two of the orders. I've contacted them about the third one in the amount of $139.00, but as seems to be their protocol, they have not responded to my emails. Do I need to file another complaint with the Revdex.com?
Thank you,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $132.47.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/10/2016 has been assigned the USPS tracking number [redacted] However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.  
The complainant’s order [redacted] has been refunded. $206.79 was processed on 3/30/2016 and the remaining $4.05 was processed today 4/4/2016. Please see the attached.
Please allow 5-7 business days for your bank to process this transaction and the funds to reflect back into your account from the date that they were processed. We apologize for the delays.
Please let me know if you need anything further.