Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached images.
The complainant’s account has been closed.
The complainant’s order [redacted] has been refunded today 3/1/2016 although please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return order [redacted].
Ambassador accounts are not able to be canceled over the phone. Ambassadors may access their back office at plexus.myvoffice.com, click communications, click library and then click on the link “ambassador cancellation form.” The completion of this link, https://plexus.formstack.com/forms/ambcancel electronic form is normally required to close an ambassador account. However as previously stated the complainants account has been closed due to this complaint’s request.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant was able to contact out customer service department by phone today.
The complainant’s order [redacted] dated 2/3/2016 has been refunded, $86.68.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. We apologize for the delay.
The complainant contacted our customer service department by email on 12/23/2015 to request that their account be canceled. Thank you for returning your unwanted orders.
The complainant’s order [redacted] dated 11/21/2015 has been refunded, $139.21.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $139.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We must refund to the original payment method a card ending in [redacted]. Please contact this banking institution to advise them of the coming refund. If you have closed this account but are still with the same banking institution they transfer the refund to your new account. If you have left this banking institution entirely they will sent us back a rejection notice for the refund after settling any debits left on the account. Or they may choose to contact you to settle the refund.
Once we receive a rejection notice for the submitted refund we may then submit you a printed check or electronically deposit the funds in to another account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] will be UPS express shipped. However I am now able to provide this new tracking number until Monday since we have already missed the pickup for today. Due to this further delay the complaints order will also be refunded in full. The new tracking number when available will be provided to the complainant by email at [redacted]
The complainant’s order [redacted] dated 2/19/2016 has been refunded, $155.20.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/12/2016 has been refunded, $109.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delays.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/22/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/5/2016 has been refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

Seriously? I had to do a Revdex.com complaint to get a response? You are seriously saying that a computer system change caused a FIVE MONTH delay in responding to me...each and every time? You were right on responding the same day when I did a Revdex.com complaint but still have yet to respond to one single email? I sent multiple emails, the first of which was on Nov 10, not Nov 20 as you stated, ticket [redacted]...to try and get my password reset bc the system wasn't working properly...never got a response. I sent one on 11/24, ticket number: [redacted]; I sent one on 11/30, ticket number: [redacted]; and yet another on 1/24, ticket number: [redacted]. What about all of these times? From 11/10 to 1/24, nearly three months, your system was not working to respond to emails at the only cs email you provide? THAT IS COMPLETELY NOT THE TRUTH. And I hope anyone with any sense reading this will know that. I have attached all of these as proof plus a screenshot of my over an hour hold for customer service...for which I still did not ever talk to a representative. (I make $27/hr - are you going to pay me back for that huge waste time - not to mention all of the other avenues I've had to take just to get a response from you finally?)
It's not as easy as you lay out to log in to the account if the system sends a BLANK TEMPORARY PW when you hit the "RESET PASSWORD" option...which was my first email to begin with!!!
I AM COMPLETELY DISSATISFIED WITH YOUR ANSWER. You attempt to somehow minimize your company's monumental ball dropping, blame shift, and take absolutely no responsibility for your complete disregard for my multiple attempts to contact your customer service. You owe me the money you have offered, that is not a resolution - it's mine to begin with. You offered no other retribution to make this situation right with me or even an honest, sincere apology...bc again, you didn't actually accept any responsibility.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s account has been closed.
The complainant’s order [redacted] has been assigned the USPS tracking number [redacted].
The complainant’s order [redacted] dated 3/22/2016 will be refunded, $123.01.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 was placed on ambassador account [redacted] for [redacted]. It has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. Please see attached.
The complainant’s order 82001264 dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached.
Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account. 
We apologize for the delays.
Please let me know if you need anything further.

Signed up as an ambassador because my wifes friends told her it worked, after 3 months and almost 500$ she decided it wasn't worth the expense so I "tried" to cancel by calling and emailing only getting automated responses. I finally had to cancel my debit card to get them to stop billing me. To me is a scam but that's only my opinion.

Placed my first order on March 23. My CC was charged on 3/25. On 3/29 I received an email stating "Your order Order # 82325896 is ready for pick up or has shipped and should arrive within three (3) to five (5) business days from the shipping date for continental US orders". I kept checking the tracking number and it just kept showing only a label created. My Ambassador called and checked. Today 4/4 I checked the tracking # again and it says "
April 4, 2016
Pre-Shipment Info Sent to USPS
The U.S. Postal Service was electronically notified by the shipper on April 4, 2016 to expect your package for mailing.
This means almost two weeks after my order was placed the package still has not shipped.
I have attempted to call them two times only to be in the queue for 20+ minutes both times, all while being told what a valuable customer I am.
I was able to go online and cancel my recurring shipment, however since you can't return product without an RA#, I won't even attempt to return it, if I ever receive it.
I do not recommend doing business with this company, the Ambassadors seem to have their hearts in the right place, but the company itself is horrible.

The products ARE good, but customer service is HORRIBLE! I have been an "ambassador" with them for over a year. I only buy the products. I do not sell them. I have had several occasions where I needed customer service. There are 2 options for customer service. Either email or phone. EVERY SINGLE TIME I called the customer service number I was placed on hold and eventually gave up after 45 to 50 minutes. I then tried the email route and I have sent over 6 emails within the past year or so. I never EVER got a response to any of my concerns. Yesterday, I needed assistance again so I called them and was on hold for 38 minutes. I finally got a live person and explained my situation. She put me on hold so she could review my request. I was on hold another 25 minutes. She came back on to tell me that she could not help me. (I wanted my product shipped express because I was going to run out while on vacation.) Apparently, Plexus Worldwide DOES NOT do express shipping. They only provide ground shipping. I went on to ask to speak to a supervisor. I got put on hold again "for a few moments" that turned into 15 minutes or so. When the supervisor did come on the phone, she told me that they do not ship express, no exceptions! What kind of company doesn't use or allow express shipping?

Terrible business. I placed an order over two weeks ago with the promise it would be delievered within 3 to 5 business days. I have been charged and still no product. I have written emails been left on hold for hours and have yet to speak to anyone from the company. Worst experience ever buying a product.

I ordered Plexus Slim on 10/18, and I signed up as a preferred customer. I got an email stating that I had signed up as an ambassador, which I did not want to do. I was charged around $91 for the product and have still not received the order, even though my ambassador stated the product is usually received within 5 days. Even though it has only been 7 days at this time, I am so upset that I have opened a ticket with customer service and it is still sitting there unassigned. I have called customer service multiple times, during business hours, and keep getting a message that has no indication of who the company is and just tells me that my call cannot be completed. The customer service is absolutely HORRIBLE. I am so upset. I will absolutely NEVER order from Plexus again!

I have been extremely pleased with how the Plexus products have worked for me and several of my friends and family members. It has been easy to order products, shipping is fast and customer service is friendly and positive to deal with. I highly recommend Plexus Worldwide!

Thank you for the opportunity to respond to this complaint.  After review of the account I did not see any mention of a return for refund, only account cancellation.  My apologies for the frustration and confusion - a full refund has now been issued under the 60 Day Money Back Guarantee in...

the amount of $115.35.

Thank you for the opportunity to respond to this complaint.  Our apologies for the frustration and time involved in getting this resolved.  After review, we have not been able to find a faxed cancellation form which would have initiated the refund of $34.95.  However, I have processed...

the refund and inactivated the account based on the information Ms. [redacted] has provided in this complaint. Please let us know if there is anything else we can do by contacting Ambassador Relations - [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have since received a satisfactory response from the business. I will also inform you that I didn't receive resolution from them until AFTER the complaint was filed, which leads me to assume the responder to the complaint did not reveal the entire truth in the sequence of events. However,  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I spoke with a representative in June of 2014, He had assured me the account WAS in fact cancelled. Since this company's calls are all recorded, that one should have been as well. I waited the few days and never received the refund for 2014. I had honestly had enough of the back and forth with this company and was just happy to be cancelled and done with them. Since I did everything I was asked to do and jumped through as many hoops to cancel this as their policies required, I do not feel it is fair to still hold the other fee of 34.95 from 2014. I feel this is misleading to the customers and after reviewing other complaints on the Revdex.com site, it seems this is something they regularly do to their customers. 

Regards,