Plexus Worldwide

My wife got in with this company about six months ago. She hasn't gotten that far, honestly. And, of course, that is why she is getting out. I have sort of pushed her this direction. I can't see her spend $150 monthly for nothing - that's a waste. Could she do better? Probably. I'm sure it's possible to use the power of social media to sell things that are already available at Walmart. But she's not exactly the saleswoman type.

No, the complaint is more about what happens on the back end. My wife called the lady who got her into the company. She explained to my wife how to get out. My wife also asked about the most recent package then en route to our old address. See, we had recently moved, so we would not be able to receive it. Well, the package did end up being forwarded to our new address. I stuck it back in the mailbox with a big "Return to Sender" inscribed on the front. So Plexus got back their product. But - guess what - we did not get back our money.

The company had already charged us. I watched our account for the refund. I called some time later to find out where our refund was. The lady on the other end tells me that she can't provide the refund because we didn't CALL within five days of receiving the package. It means nothing that the product was RETURNED and Plexus has the product and we don't have the product. It means nothing. So they have the money and the product.

That is called theft. That is called fraud. That is insane. So be careful with this company. I'm not sure exactly what they're dabbling in.

WORST COMPANY EVER EVER EVER.......PLEASE DO NOT GET INVOLVED WITH THIS FRAUD OF A COMPANY......THE SALES REP TELLS YOU THAT THEY HAVE A 60 DAY REFUND BUT IT IS 5 DAYS....PRODUCT MADE ME SO SICK..........DO NOT GET INVOLVED...........

I signed on to be a Plexus Ambassador because I needed a good probiotic and magnesium supplement for chronic migraines. Since then I have been extremely disappointed and frustrated with their customer service.
1. They changed their website without giving Ambassadors access to it unless they called customer service. We'll get to that...
2. When calling customer service, I had to wait 2-3 hours, and they still did not answer. I had to call back multiple times over a period of days in order to talk to someone.
3. In the mean time, I tried emailing my complaint. I emailed THREE times and never got a response. At this point I felt like Plexus was a scam!
4. I tried changing all of my personal information online, but apparently I didn't change everything. I changed my address to my current address in the system, but the autoshipment that was previously set up did not include this address change. They charged me for the autoshipment and sent the order to the OLD address. As soon as I noticed this error, I emailed to have them cancel or edit the order. This was within 3 hours of the pending charge. I knew they wouldn't respond, so I called back that next morning as soon as they opened, 6AM. When they picked up, they told me they would not cancel the order (even though it was still pending and I would never get it). They were no help. They told me I could change the address with UPS, but I was never given a tracking number. I even talked to one of the Leads, and she was very rude. I am tired of dealing with their customer service.
I cancelled my memborship. It is NOT worth dealing with this company. I will buy my supplements elsewhere.

I placed an order 6 days ago and have had no luck contacting Customer Service to get a tracking # or any correspondence. Every time I call, there's a message stating "we are experiencing a large volume of calls etc." They had no problem charging my card for the product, however I have no idea when I will receive it. This is a pitiful way to run a business. Beware!!

I have lost 13 pounds since starting this product. I feel better. Look better and have nothing but wonderful things about it, best part.. I have come off one of my blood pressure meds. I feel awesome!

Lots of luck getting assistance.

I received an email saying my credit card was declined. It wasn't my card. I wrote customer service as directed in the email. Still waiting for a reply days later. The phone number on the w mail is a fax number. The general number says they are too busy to take the call.

Now, I'd just like to contact them to cancel my membership, ambassador status. Everything. Can't sign in.

Pretty tired of this company.

Thank you for the opportunity to respond to this complaint.  According to our records Ms. [redacted]' account was refunded in full and inactivated on 3/18/2014 based on her email sent on 3/16/2014.  Please let us know if anything further is needed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I strongly disagree that the auto-renewal was clearly stated. I would never have signed up for it.I have a fax confirmation that my cancellation was sent on November 19, two days before my auto renewal date. And I was never told that I had to send it in a certain amount of time before my auto renewal date, until my phone call on November 19. That's what the renewal deadline should be for. It is unacceptable to require something be sent in before the deadline given (that is essentially the definition of a deadline), especially when your customer service department doesn't respond to a request for assistance in completing the action.So, this morning, I re-faxed the cancellation form, along with the confirmation that it did in fact send last week, before my deadline. I expect my membership to be cancelled and my money refunded as soon as possible.I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, when I am given proof that it has been completed, I will consider this complaint resolved.[redacted]

Thank you for allowing me to respond to the complainants response. After further review I was able to submit a request for an exception to our Compliance Department.They have reviewed the information and have granted the exception and allowed for the refund.A refund request in the amount of $111.82 has been submitted to our Refunds Department for processing.Please allow 5-7 business days for the credit to be reflected on your financial statement.A link to our cancellation form has been sent. Please complete this form in order for your account to be inactivated.Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The requested refunds of $129 and $124.95 have been

processed today. The account has been closed. If you should need anything further...

please let us know.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is with complete disregard that the person that signed me up for this didn't even know about the clause.  We all know that you have it printed on your invoices and supposedly on the privacy and practices that you inundate new people with.  But what burns me the most is that I was TOLD BY THE PERSON  who signed me up I could be an ambassador and try it out for 60 days.  Please see attached conversation I had with my person on the day  I contacted customer service.  I was completely misled, she offered me a rebate on the "ambassador" portion of my sign up so she could meet her requirements and that I could try the product out and be an ambassador.  Based on the text messages she was unaware too that I did not qualify for the 60 day guarantee.  So honestly this company may legally not have to pay me back but the public needs to be aware of how truly crooked they are.  They get their people to sign unknowing people up to be "ambassadors" which traps them and doesn't allow then the ability to try their products or be eligible for the 60 day guarantee, which saves the company thousands of dollars.  As you can see from my message, I wanted to try product because I would personally feel uncomfortable selling something that didn't work for me and that was the entire premise of me stopping and asking for my money back.  I have attached the screenshots of my conversation with my team leader, the last one in which she herself says she thinks the policy is unethical did not attach and I can send it if necessary.  ?

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account. The complainant’s account has been closed. The complainant’s order [redacted] has been refunded and

reshipped today.  If you should need

anything...

further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 10/16/2015 has been

refunded, $190.74. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. The complainant’s order [redacted]

dated 11/16/2015 charge of $186.57 was voided the same day 11/16/2015. If the complainant

could please contact their banking institution card ending in 8364 to verify

that this charge was not completed. We apologize for the delay. Please let me know if you need anything further.

[redacted]To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account...

has been closed. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] has been refunded out of good faith. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
I truly appreciate your immediate attention in helping with this situation. As of this morning, Plexus had responded to my last e-mail (sent last week) basically saying that the issue wasn't resolved and there was nothing they could do as customs refunds take time. So this is a wonderful relief. I'm exhausted from having to follow up for the last six months. I do know that they did claim that they had new commuter systems going back to October but would think things should be ironed out by now. 

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s Retail Customer account has been closed.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $84.95. This amount is minus the original shipping charge of $4.05 however it is not necessary to return this order or original packaging at this time. We apologize for the delays.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.