Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Absolutely will not accept this response - it's a bunch of crap.  This account was CANCELLED last year.  Then they go and charge it again this year saying they "sent" me the form last year but I never sent it back which was not correct. I had sent it back AND they reversed the charge last year. Then on 11/3 I am charged again! I contacted them and as I couldn't prove that I indeed faxed the form AND they credited me over a year ago, I completed and sent in the cancel form again - now this is the 2nd time a year later. On 11/18 they finally decide to contact me? THEN tell me I need to give THEM more information?  Maybe THEY need to get their act together. I was kind the first time around but this company has not refunded my money and I'm done with them. They are NOT a reputable company and I want others to be aware of it. I will not community nor provide anymore personal information to this company.  My bank is taking care of the issue.

Regards,[redacted]

Thank you for the opportunity to reply to the complainant's response.I have attached a screen shot of the refunded transaction. We did in fact refund the $34.95 to the complainant's [redacted] card ending in [redacted].If the credit is not being reflected in the complainant's account the complainant's financial institution will need to be consulted.If you need anything further please let me know.Thank you.

Thank you for the opportunity to respond to this complaint. I have looked into the Complainants account with us and found that the cancellation process was handledaccording to our Polices. The account has been inactivated.We do not currently have a refund guarantee on our annual fees however an...

exception was made. The refund of the annual fee however, is handled by our Refunds Department. I was able to locate the request submitted and it in the refund processing queue. Please allow 3-5 business days for the credit to be reflected on your financial statement.If you should need anything further please, let me know.Thank you.

To Whom it May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with us and have discovered that we have resent a link for the complainant to fill out a new cancellation form.This is due to the information on the original form not matching...

the information on file. In order to verify identity of the person attempting to cancel theirbusiness with us the information on the form must match the information on file. The complainants ambassador account with us can be cancelled as soonas we have received this form with the correct information. The $34.95 annual fee has been refunded however, the account still remains active.If you should need any further assistance please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. The complainant became an Ambassador...

(distributor) withPlexus Worldwide on 7/21/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassadorrefund policy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent six emails, four of which included the Refund Policies.If you should need anything further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 10993946, and find that this resolution would be satisfactory to me.  I have received all refunds requested and now consider this matter resolved.  Thanks for your attention to this matter and helping me to resolve my issues with this business.
 

Regards,

[redacted]To whom it may concern;
Thank you for the opportunity to respond...

to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/24/2015 to request that future monthly auto shipments be canceled as of 12/1/2015.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/23/2015 has been refunded, $91.00
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 1/22/16 for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $189.85.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant was in contact with our customer service department on 3/15/2016.
The complainant’s order [redacted] dated 2/5/2016 was refunded, $30.45 on 3/15/2016. Please see the attached.
Please allow 5-7 business days for the complainant’s banking institution to process this and these funds to reflect back into the complainant’s account from the date that the refund was processed by Plexus Worldwide.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/17/2016 has been refunded, $93.91.
The complainant’s order [redacted] dated 2/17/2016 has been refunded, $93.91.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID 11293350, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Susan M[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/27/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. However due to the signup fee also being refunded the complainant’s account has been closed.   It is not necessary to return the order.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $145.76.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

have had no contact with the company until Monday after being on hold for an hour. Was told then that the 15% discount was refunded and that my order had not shipped....duh! No explanation as to why, or why waiting on the phone so long was necessary. My Plexus Ambassdor contacted plexus on Monday 4/25/2016. Plexus told my Ambassadormthat the products would be received at my home in 3 to 5 business days. So I should be receiving my products at the very latest next Monday. My ambassador was told I as being refunded the money due to the wait, not relieving my product on time (since I had waited two weeks for my product I had paid for and waited two weeks for, and no products arrived.) so now I try to log into my plexus account to track the order I am to receive, yet it still had NOT been sent. Was willing to order again if e lotion worked for my psoriasis. But if the company cannot domwhatbtheyntold my Ambassdor than what the heck? They told ambassador nth at product would be shipped in 3 to 5 business days, which mean Sid recurve by nextbmonday at the latest and that I would be refunded. Why was my login cancelled to track the order? Especially when company told Ambassador that I was to keep products, and it would be shipped out that day? And yet no shipment was ever sent out Monday, Tuesday 4/26/16, or Wednesday 4/27/16?

Upon becoming an Ambassador with us the complainant agreed to the Policies and Procedures. The Section pertaining to the Annual fee is copied below.Section 1.I.1. "The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment...

method available, including charging any credit card on file for the Ambassador or withholding from commissions."The Complainant began her Ambassadorship on the 29th of December so the Annual Fee was renewed on 12/29/2014. Access to cancel Ambassadorship was available at anytimebefore or up to 5 days following this date to either avoid the payment or receive a refund.Unfortunately, at this time I am unable to grant the request of a refund. Should you need any further assistance please let me know.Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted] dated 9/3/2015 has been

refunded, $124.95. The complainant’s order [redacted] dated 10/3/2015 has been

refunded, $124.95.    Please

allow 5-7 business days for these funds to reflect back into the complainant’s

bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/15/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $116.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. The complainant’s account has been closed.
Thank you for notifying Plexus Worldwide 1/27/2016 that you wish to take advantage of the preferred customer return policy.
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.
The complainant’s order [redacted] dated 1/1/2016 has been refunded, $168.98.
The complainant’s order 8[redacted] dated 12/1/2015 has been refunded, $168.62.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time.
If the complainant wishes to be refunded for any further orders please prove substantiation that the 60 day money back guarantee was requested at any earlier date.
Please let me know if you need anything further.