Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today, $124.95.  The...

complainant’s account has also been closed. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s accounts have been...

reviewed and closed.  The complainant’s

order [redacted] from 10/18/2015 has been refunded, $84. The complainant’s order [redacted]

from 11/18/2015 has been refunded, $79.95.   Please allow 5-7 business days

for refunds to reflect into the complainant’s bank account. It is not necessary

to return either orders. We apologize for the delay in our response. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Unfortunately the additional 10% discount for our preferred customers is not working properly in our new computer systems. Please reply directly to my email reply in the future for the most prompt service to have your additional 10% manually refunded to you until our system it properly functioning.  
The complainant’s order [redacted] dated 11/22/2015 has been refunded, $12.49.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $12.49.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/11/2015 to request that future monthly auto shipments be canceled and pervious order be returned.
The complainant’s order [redacted] dated 9/11/2015 has now also been refunded, $87.15.
The complainant’s order [redacted] dated 10/11/2015 was refunded, $87.15 on 12/7/2015.
The complainant’s order [redacted] dated 11/11/2015 was refunded, $91.20 12/5/2015.
Please see the attached.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed.
It is not necessary to return these orders at this time. The package delivered 1/11/2016 was order [redacted] dated 10/11/2015.
We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Eileen R[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. To ensure all auto shipment orders are shipped as quickly as possible all auto shipments are processed as early as 12:01 a.m. on the order date. After reviewing the complainants order history we were...

able to confirm that their cancellation of their auto shipment was not done until after their 7/28/2016 order has processed, packed and shipped.    Further review of the complainant’s account confirmed that the complainant was a Plexus Ambassador. The ambassador return policy is in the ambassador policies and procedures that the complainant agreed to on 5/4/2016 through the online sign up process.  The ambassador return policies can also be viewed a[redacted] Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. Further review of the complainant’s information confirmed that their order ([redacted]) was delivered on 7/28/2016, but that they unfortunately did not contact Plexus until 8/4/2016, which is outside of the 5 days provided by the Ambassador Refund policy. Although the complainant is not within the allotted time frame, as a sign of good faith, Plexus will be issuing a refund. A refund for order [redacted] in the amount of $120.52 was processed on 8/22/2016.   Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/17/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/26/2015 has been refunded, $98.35.
The complainant’s order [redacted] dated 12/26/2015 has been refunded, $102.74.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 10/7/2015 to request that future monthly auto shipments be canceled and the Ambassador account be closed.
All orders processed after that date will be refunded in full to the complainant. If the complainant wishes to be refunded for any further orders please provide proof of request to terminate the account at a prior date.
Please keep in mind that Ambassador accounts to do not adhere to the same return policy as customer accounts. Please see the attached return policies that can also be located at plexusworldwide.com/guarantee.
The complainant’s order [redacted] dated 10/17/2015 has been refunded, $128.47.
The complainant’s order [redacted] dated 11/16/2015 has been refunded, $124.30.
The complainant’s order 80898437 dated 12/16/2015 has been refunded, $128.47.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. I have reviewed the complainant’s account with our company. I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies.
The complainant became an [redacted]r (distributor) with Plexus Worldwide on 12/31/2015. At this time the complainant also placed order [redacted]. On 1/4/2016 the complainant contacted our customer service department by phone to request that order [redacted] be stopped and refunded. On 1/4/2016 the complainant’s order [redacted] was stopped and refunded $246.77.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that the refund was initiated.
The complainant’s ambassador account with Plexus Worldwide has been terminated.
If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/6/2015 to request that future monthly auto shipments be canceled and return order 80797442.
The complainant’s order [redacted] dated 12/6/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 1/6/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by phone on 1/22/2015.
The complainant’s order [redacted] dated 10/10/2015 has been refunded, $83.31.
The complainant’s order [redacted] dated 11/9/2015 has been refunded, $75.15.
The complainant’s order 80818815 dated 12/9/2015 has been refunded, $75.15.
The complainant’s order [redacted] dated 1/9/2016 has been refunded, $83.31.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/21/2015 was refunded, $132.45 on 12/28/2015.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $136.74 on 2/9/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed.
It is not necessary to return the order [redacted] at this time.
We apologize for the delay however we are not able to pay the requested further amount for call holding times.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We apologize for any confusion. Please see the attached. We were not able to refund the complainant’s Order [redacted], $145.07 due to the charge back the complainant filed with their banking institution. The charge the reversed on 1/19/2016 due to this charge back the complainant filed. We are not also able to process a refund because the funds were already given back to the banking institution. If the complainant has any further questions about the $145.07 that was replaced to the [redacted]Card ending in [redacted] on 1/19/2016 we advise they contact their banking institution they filed the charge back with.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
We apologize for the delay. A replacement order number [redacted] has been created to ship the complainant the missing Plexus Slim product. This order has been assigned the USPS tracking number [redacted]. If the order is delivered with this tracking number the complainant may keep this package as well.
This order has also been UPS overnighted with the tracking number [redacted] to ensure its prompt delivery.
Please let me know if you need anything further

Plexus has an amazing line of products. I was a skeptic at first then finally decided to give it a try after yet another failed attempt by my doctor to solve my stomach issues. I've been using the products regularly now for about 6 months and it's been a drastic change. My stomach issues have stopped almost completely and I was finally able to give up sodas for good! I stopped having headaches nearly every day which was a bonus! I've read some of these reviews and to be honest they are unfair. One lady is mad that her card was charged fraudulently.....well mine got used fraudulently at Walmart but I didn't post about it on the Revdex.com site. That's thieves not Plexus. Then others complain about bloating and stomach issues....that's die off symptoms. Look it up. Candida yeast and removal of the build up in your intestines is a "messy" process. When it all starts breaking down it will cause some side effects for the very short term. People immediately think it's obviously bogus and quit then bad mouth the products. Do research people. Look up gut health. Look up candida yeast. Look up die off symptoms. It may be fun and games getting your body in that shape but it's not so fun getting it out. It's also not a magic pill. People are posting that they didn't see results. Well did you take it consistently? Did you drink water like you are told? Or did you keep doing exactly what you did to get in the shape you are in? People want a quick fix and get mad when it doesn't happen. This stuff does work. It has helped me and thousands of others. Just because you don't understand it or don't follow it doesn't make it bad. To be noted, I started as a wholesale customer and now I am an Ambassador

I have seen for myself these products work and the company makes good on their money back guarantee!!!