Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/8/2015.
The complainant’s order [redacted] dated 12/6/2015 has been refunded, $70.91.
The complainant’s order [redacted] dated 1/6/2016 has been refunded, $75.33.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Ambassadors are able to visit plexus.myvoffice.com to register their Ambassadors accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Ambassadors account.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $117.00.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $121.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We have provided documentation of our claim that the complainant’s $85.05 charge on 12/26/2016 was voided and cannot be refunded as we do not hold the funds to refund.
The complainant claims their “account page clearly shows paid for this order, not voided.” If the complainant could please provide this documentation.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service and shipping delays. We apologize for these delays.
The complainant’s Ambassador Account 227403 has been closed.
The complainant’s order [redacted] dated 4/8/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] dated 4/8/2016 will be refunded $74.00. Please allow 5-7 business days for this refund to be processed back to the original payment method and the funds to reflect back into your account.
Please let me know if you need anything further.

My wife has several health issues and a friend tried to get her on Plexus Slim for several months. I finally researched every ingredient in every product they sold, and when they all checked out, I told my wife she could at least try it, there's a 60-day guarantee after all. After 2 days on Plexus Slim, I got home from work and she was up cooking dinner. This sounds normal, but it's not for us. For 2 years, she has worked mornings and crashes in bed until the next day. She's had virtually no energy. 2 days into Plexus, she lasted until 10pm, going all day long! That was 7 weeks ago and she has only gotten better and better! It's been such a stark contrast that several of her friends have gotten on Plexus products and are seeing remarkable results as well, as have I. Thank you Plexus! It has literally changed our life!

Thank you for the opportunity to provide an additional response to this complaint.  As previously stated, we are unable to honor Ms. [redacted]' request to be treated as a consumer, as she signed up to be a distributor, agreeing to all Policies and Procedures on 2/11/2014.  In regard to her complaint:

 

- The 60 Day Money Back Guarantee highlighted on our packaging is for Customers (as outlined in the Policies and Procedures)

- The Return and Refund policy is clearly stated in aforementioned Policies and Procedures

- Section 6, Article L, Line Item 3 pertains to the Ambassador Return Policy, Line Items 1 & 2 pertain to the Customer Return Policy, where the 60 Day Money Back Guarantee applies

Upon further review of her account, I do see that she never put a stop to her automatic monthly order (something she chose upon sign up), the most recent order processed on 3/27/2014.  I have refunded this order (as if falls within policy) and turned off her automatic monthly order.  Again, if Ms. [redacted] wishes to cancel her Distributorship, please have her contact Ambassador Relations at [redacted] or email [redacted] to request a cancellation form.

To Whom It May Concern,Thank you for the opportunity to address this complaint. Upon review of the account I show that the account is inactive, the order placed on 10/30/2014 was refunded and there are no pending transactions. I apologize that the customer did not get the...

desired results from the product and apologize for any inconvenience this experience may have caused.If we can be of any further assistance please let us know.Plexus Worldwide, Inc.

Thank you for allowing me to respond to this complaint. I have carefully reviewed the situation and have determined that we are already working to rectify this issue as of 7/30/2015.Our Compliance Department is currently working diligently to contact this independent...

distributor regarding the customer's refund. Our policy states that if the customer is unsatisfied with the product purchased directly from the Ambassador, they have up to 60 days to return that product to the Ambassador for a refund for the purchase price.We uphold our policies to the fullest extent possible. While we attempt to contact this Ambassador, we would like to ensure the customer that this is high priority. We strive to provide a satisfactory resolution for the customer as quickly as possible.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems

change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today.The complaint’s...

account and any future orders have been

canceled. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays. I have reviewed the complainant’s account. The...

complaint’s account has been canceled. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 11/5/2015 has been refunded, $109.57.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 10/27/2015 to request that future monthly auto shipments be canceled.
The complainant’s order 8[redacted] dated 11/8/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 12/8/2015 has been refunded, $124.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled and the pervious order be canceled.
The complainant’s order [redacted] dated 12/7/2015 has been refunded, $104.84.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/5/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 11/13/2015 has been refunded, $79.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please provide substantiation from your banking institution regarding your interest rate for the card ending in 3204.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/29/2015 was delivered 1/19/2016 with the tracking number [redacted]
We apologize for the delay.
The complainant’s order [redacted] dated 12/29/2015 has been refunded, $75.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
The complainant’s request for $29.56 [redacted] to be refunded has been sent today to our accounting department for a [redacted] draft to be created and mailed.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11177671, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Becky K[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s customer account has been closed.
The complainant’s order [redacted] dated 2/2/2016 has been refunded, $235.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.