Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Sorry I do not have the account number.  My fiance ordered this through a person through facebook.  The name,email and number on file would be J[redacted].  Thank you for the help.
 

Although I accept the refund and the process of canceling the auto shipment, I have canceled the checking account that they should push the refund to. I would like a printed check sent to the address on record. Once this is completed I will accept the business response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as the refund is received. If it isn't received - I will be refiling my complaint.

Regards,

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/7/2015 to request,  “Cancel this please.” The complainant also emailed our customer service department on 10/27/2015 this email did not request to cancel only to confirm payment of their October order. Please see the attached emails.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $202.12.
The complainant’s order [redacted] dated 1/28/2016 has been refunded, $202.12.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant wishes to be refunded for any further orders please provide substantiation that the account was requested to be closed before 11/28/2015.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/30/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order 81365884 dated 1/25/2016 has been refunded, $84.00.
The complainant’s order 81833305 dated 2/25/2016 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant would like to also be refunded for order 80970506 dated 12/25/2015 please provide substantiation of request to cancel 12/24/2015 or earlier.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. Also please see the attached.
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/4/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador refund policy minus the original shipping costs and the accounts signup fee.
The complainant’s order [redacted] dated 1/4/2016 has been refunded, $262.81. Please return your unopened products to [redacted]
The complainant contacted our customer service department by email on 2/26/2016 to request that their order [redacted] be canceled. This was too late to cancel this order but this is within the ambassador return policy to refuse the order upon delivery.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $157.24. Please mark this order and REFUSED and return to the post office when delivered.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted].
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/16/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador return policy as it will not be able to be returned in new condition. The complainant’s order [redacted] will be refunded minus the original shipping cost of $4.05.
The complainant’s order 82197287 dated 3/16/2016 has been refunded, $210.78.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Laurie W[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 4/5/2016 will be refunded, $84.87.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

K[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

S[redacted]

I sent this email to them Yes I indeed was mislead as when speaking with the gal that signed me up she knew I was going to try the products to see if they worked for me. They didn't and Lacey encouraged me to try it longer as some people it takes longer. She was aware that I only wanted to try them for the 60 days to see if it worked and it did not. She was not trained to know that I was not eligible for this trial so as far as I understood that was what I was doing was a trial. I signed up to get in on the 15.00 savings that I didn't get and had to complain to get that back. Never would I have signed up for ambassador status if I knew that I wouldn't be able to take advantage of this 60 day refund policy. EVERYTHING I SAW ON FACEBOOK DIDNT ADVERTISE THAT ONE COULDNT RETURN PRODUCTS FOR THE REFUND IF ONE WAS AN AMBASSADOR. Please let me return my product and you can reimburse me every penny that this plexus has cost me. I will ignore the hospital bills and tests that I had to go through when the edge made my heart race. I can post my comments on Facebook if you wish so that others aren't mislead like I was. If you believe in your product you should stand by it and credit my account. Thank you for your prompt attention to this matter.Respectfully, [redacted]Maybe when signing up you should have a box to check that says if you sign up for ambassador you won't be able to return products check here to acknowledge this ......Sent from my iPhone

We value our customers and thank you for the opportunity to address this complaint. Upon review of the account stated the following was found.

The customer called in on May 20, 2014 to postpone her automatic shipment until June 14, 2014.

On June 24, 2014 the...

customer called back in and thought that she had canceled her shipment and was not expecting it to be sent.

Our representative explained that she had only postponed the shipment with her last phone call and advised her of the steps to returning the order for a refund. A refund was given on the order.

The customer requested to cancel the future automatic shipments however, changed her mind when informed that she would lose her Preferred Customer status if she did not have an automatic shipment in place.

In lieu of canceling the customer decided to postpone the shipment on more time. The shipment at this point was scheduled to come out on July 24,2014.

On July 21, 2014 the customer emailed in to have her shipment postponed once again. Our representative informed her it was already canceled. Unfortunately, this was not the case. The order did ship as scheduled.

The order has been refunded in full, including the shipping and processing, there is no need for the customer to return the products she may keep them with our sincere apologies for any inconvenience this situation may have caused. 

If any further assistance is needed we may be contacted at ###-###-#### or**@[redacted].com.

Thank you.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the account for the complainant and have found that this account was processed correctly. Please review the following invoice for confirmation of our earlier statement....

The consumer was charged on 12/1/2014 for her order that was processed and shipped via our distribution center, therefore it was unable to be canceled at that time. If the customer is showing 12/3/2014 as the charge date that is a reflection of her bank delay to post the charge and should not be indicative of an ability to cancel the transaction.  Our monthly qualification shipments are processed automatically upon the agreed date set by the Ambassador. Once the order is downloaded on that date, we are unable to cancel or edit them as they are processed in a separate distribution center. This has been made known to our Ambassadors, which is why we allow them 24/7 access to their business account to cancel orders without the necessity of telephonecommunication.  We apologize that the customer did not utilize this function that is available to her to avoid possible unwanted shipments. Upon review of the account, we find that the order in question was refunded in the amount of $223.64 on January 2, 2015. This is the full product cost as stated in the Ambassador Return Policy.I have copied the Ambassador return policy below. Section 6.L.3Ambassadors:Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will  only be made after the product has been returned and verified to be in satisfactory condition. We apologize for any inconvenience this may have caused the complainant however we do not refund shipping and handling on orders that are processed and shipped.  Our hours are 6am-6pm Arizona time and such we are open until 7pm in the complainant’s time zone giving the complainant a fair opportunity to contact us in order to stop the shipment from being processed. Additionally, all ambassadors have complete 24 hour access to their back office online so that phone correspondence is not required. They also do not have to wait to cancel the automatic shipments as they have opportunity to do so at any time up to 24 hours before their selected processing date.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 02/28/2015. At the time of sign-up the complainant agreed to the...

Policies and Procedures all of our Ambassadors follow.I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.The Ambassador had complete access to turn off her Auto Qualification (automatic order set up to insure ambassador if qualified to earn commissions) at any time through her online access. The request made to our Ambassador Relations Center to cancel the ambassador’s account was made after the March order had shipped and with no indication of returning the March order. The request for a refund on all products was made outside of the Ambassador return policy. It is our responsibility to adhere to these Policiesand Procedures therefore, I am unable to grant the complainants request to refund the order outside of policy.I have attached a copy of our Ambassador Cancellation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the form. This will remove all credit card information and inactivate the account.Also, our Quality Assurance department is responsible for documenting the complainant’s experience. If the complainant would please reply to the questions below for documentation purposes.Questionnaire to complete.1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know.

To Whom It May Concern; Thank you for the opportunity to respond to this complaint. I have reviewed the complainantsaccount carefully. The complainant became an Ambassador (Distributor) with uson 03/11/2014. At the time of sign-up the complainant agreed to the...

Policiesand Procedures all of our Ambassador’s must follow. I have copied the sectionpertaining to the annual fee below. 1.  The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.We do not have a return policy on annual fees however, as a courtesy we will extend a refund by exception.We have cancelled the complainants account and refunded the annual fee of $34.95.If you should need anything further please let me know. Thank you.

Thank you for the opportunity to respond to this complaint.      I have carefully reviewed the complainant’s account with our company. Currently, the complainant is signed up for a distributor account, which is subject to our Policies and Procedures for Ambassadors. The Complainant’s Ambassador account was set up for an automatic shipment upon creation on 4/8/2015 to process on the 25th of every month, as selected by the complainant.      According to our records, the complainant contacted us on 7/27/2015, but unfortunately, the order in question was scheduled and processed on 7/25/2015 as previously agreed. As requested, we have cancelled any future automatic shipments.     Although we understand the frustration of the complainant, we are not liable for any fees acquired by the complainant’s financial institution, as we were not contacted before the automatic shipment was scheduled to process.        We do provide several options to assist our Ambassadors in account management. In addition to contacting us by phone or email, the complainant also has the option to manage automatic shipments by logging into their account online.  Although any future automatic shipments are cancelled, the complainant will need to submit a Cancellation Form to completely cancel the account with our company, as required by our Policies and Procedures.    I hope this information has assisted the complainant in reaching a satisfactory resolution.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s Ambassador Account has been...

closed.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/25/2015.
The complainant’s order [redacted] dated 10/17/2015 has been refunded, $86.35.
The complainant’s order [redacted] dated 11/17/2015 has been refunded, $86.35.
The complainant’s order [redacted] dated 12/17/2015 has been refunded, $90.40.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. Please see the attached.
We apologize for the delay.
Please let me know if you need anything further.