Plexus Worldwide

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Amy A[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and the...

monthly

auto-shipment canceled. The complainant’s order [redacted]ated 9/12/2015 has been

refunded, $136.73. The complainant’s order [redacted]ated 10/12/2015 has been

refunded, $136.73.  The complainant’s

order [redacted] dated 11/12/2015 has been refunded, $136.73.      Please allow 5-7 business days for these funds

to reflect back into the complainant’s bank account. It is not necessary to

return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $85.35.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed...

per the request. The complainant’s order [redacted] dated 10/29/2015 has been refunded, $116.35, which is the cost of the product. We do not refund the shipping charge of $4.05, per policy, as the product was shipped. Please allow 3-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 12/18/2015 was shipped with the tracking number [redacted] and delivered 12/22/2016.
In the interested of resolving this complaint the complainant’s order [redacted] dated 12/18/2015 has been refunded, $114.00.
The complainant submitted their request to cancel their ambassador account on 1/7/2016.
The complainant’s order [redacted] dated 1/18/2016 has been refunded, $114.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.

8pt;">Please see the attached.
If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador Account has been closed.
I have reviewed the complainant’s account with our company. I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies. The complainant’s Order [redacted] dated 1/22/2016 was refunded, $361.85 on 2/1/2016.
The order’s tracking number [redacted] also shows movement 2/2/2016 and expected to be delivered 2/4/2016.
The shipping cost of $5.75 has also been refunded today 2/3/2016.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 12/29/2015 has been shipped with the tracking number  [redacted]
We apologize for the delay.
Order [redacted] has also been created on the complainant’s account free of any charges. We apologize for the delay in the delivery of this order.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] was assigned tracking number [redacted] however this has not showed any movement since 3/4/2016. The order will be reshipped with this same tracking number. This order will also be refunded in full per the complainant’s request.
The complainant’s order [redacted] dated 2/27/2016 has been refunded, $88.80.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. After a review of the complainant’s information we were able to determine that the complainant had agreed to the Ambassador Refund policy when they created their Plexus Ambassadorship on 2/4/2016.
Plexus Worldwide’s return policies can also be viewed at [redacted]. Also please see the attached.
Per the Plexus refund policy:
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant had placed an order for the Plexus Accelerator+ on 6/16/2016 (Please see attachment.)
Unfortunately they did not contact Plexus until 8/11/2016.
Since this refund request was outside of the allotted timeframe provided by Plexus Worldwide the complainant's request was denied.
Plexus Worldwide takes all product concerns very seriously. The Plexus Quality team was established to document and evaluate all health concerns associated with our products.
If the complainant can provide sufficient documentation to substantiation their medical claims Plexus would be happy to reevaluate the refund decision.
Until the complainant provides documentation to substantiate their health claims Plexus Worldwide has decided that it is in the best interest of all parties to end our contractual agreement with the complainant.  
Please let me know if you need anything further.

This company has stolen my credit card number as I have received fraudulent charges two months in a row which I am currently disputing. I have never ordered any products from this phony healthcare supply company. A quick search on Google reveals that this company is fraudently charging numerous consumers. Read the Google reviews and it's obvious that this is a scam. This company needs to be investigated by the police and FBI. Shut it down and arrest these criminals.

I ordered products from Plexus mid-May 2016. I had heard great things about the company and wanted to lose weight. As of early July 2016, not only have I lost weight, I also have increased energy, better sleep, and no longer suffer from chronic headaches. I had one issue where I didn't receive part of my order, and they immediately corrected the problem. All in all, I've enjoyed my experience with the company.

I love the products. I am 93 years old and the Slim has helped me regulate my blood sugars, they were out of control before-high at night and low in the morning. They are stable now. My doctor approved my use of the Slim, the probiotic and the vitamins.

I ordered a product from the company to try out and I never received the product. After waiting a month, I called the company looking for my missing product (which I waited approx 45 for a representative ). I was told they didnt know where it was and I had to send an email to find out where it was. I decided i'd rather have a refund instead of waiting for the product. The representative told me she put a request in for refund and I should hear back from them. Its been 15 days now and I havent heard anything back from them and no refund has been issued. So I decided to call them again. Here I am on the phone again waiting forever again 24 minutes writing this as I wait. I think they have the worst customer service and they are not very helpful in the matter. Its been two months since I ordered the product originally. Its hard to sit and wait for so long on the phone and a big waste of time and hassle just so I can get my money back. I would like to someone knowledgeable rather then sending all these emails.

I have been a Plexus customer for over a year now. My health issues have not improved that I can tell, in that time. In fact, I am less healthy overall than I was before I started. But at the advice of many enthusiastic ambassadors, I gave it PLENTY of time to help. That extra time just made it seem even less effective than I believed the products to be in the first few months.
That is not my main issue, however. I understand that it's possible I am the exception rather than the rule, and it's possible that Plexus worldwide doesn't know how some of their ambassadors are marketing the products.
However, in the last couple of months, the company itself has been nothing but disappointing. I ordered products in October and it took at least 2 weeks for my order to arrive. In the meanwhile, my card was charged from the day I ordered. I ran out of products in the meanwhile, even though I had ordered in plenty of time if they had shipped like normal.
They claim all the delays were from changing over and updating their website, but I don't find that an acceptable excuse. There are many companies that update websites and it is done without a lot of delays and glitches.
I was told that the CEO of Plexus was making October's issues right by offering free shipping in November. Come on, you have to spend MORE money in order to have October's issues righted? That's nothing but a marketing ploy and doesn't make up for the fact that customers were running out of product that is supposed to help them so much.
I tried to give the company the benefit of the doubt. I was planning to give the products another chance to help me, per the advice of ambassadors. So I placed an order almost 4 weeks ago. My card was charged that very day, but I I have not received anything yet and my order has not been marked as shipped.
I called them a couple weeks ago. I had to wait on hold for a very long time. That is, after trying numerous times and getting a recording that it was a non-working number. The representative I talked to wasn't helpful at all, and just made excuses for the company. I was respectful, but made it clear that I was unhappy with the way the company was handling things.
Nothing changed with my order, so last week I emailed the company. I haven't heard anything back from them. It is very frustrating that when they have issues, they would rather make excuses than make it right. Plexus may treat their active ambassadors very well, which leads to the ambassadors defending and excusing everything, but for customers who aren't interested in marketing the products, customer service is a joke.
I believe at the very least, the company needs to stop charging credit cards and bank accounts before shipping the order, and they NEED to respond to issues that arise promptly. I place a lot of online orders, and every other place I know of waits to charge my card until they ship. If there is a delay in shipping, other companies communicate with me and if there is an issue, they make it right.
I can only hope that somehow, my current issues will be resolved satisfactorily, but based on the last couple months, I am not holding my breath.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Receipts were provided to plexus on 12/26/2013 for the one sale I did have from my starter kit.  To date, I have only received my starter kit which contained 3 combos, I sold one, and kept two for myself and my husband.  I plan to sell this product by getting my name out there, and hosting parties like any other distributor.  Plexus has never responded to my emails asking where I plan to sell the products.  As they stated, this is my first order, I haven't even received the product yet, so how am I supposed to have receipts to provide?  I have tried to contact Plexus on SEVERAL occasions, via phone, and email, it goes to voicemail when I call, and I get no response back to my emails.  I don't appreciate being treated as if I did something wrong when in fact I have not been given a fair chance to get my business started.  I don't want to close my account, I just want what I paid for almost a month ago.  If Plexus can not hold up their end of the agreement by shipping the order they agreed to when they took my payment, then they are the ones doing something wrong, NOT me. Regards,[redacted]

I thought my ordeal was finished as this company sent me 2 emails of refunds to come in the next 3 to 5 days, today I got another package from them. how do I return the package,stop my shippments and close my account. help again ??? same complaint # [redacted]the girl I got the mail from is ashley at 480 434 6400Thank you,

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been reviewed and...

closed. The complainant’s order [redacted] dated 11/19/2015 has been

refunded, $212.85. The complainant’s order [redacted] dated 11/24/2015 has been

refunded, $255.15. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return these

orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

No attempts will be made to process orders moving forward.  Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] has been refunded, $132.15, and order [redacted] has been refunded $124.95, both of which are the cost of the product, less shipping, per our return policy. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,