Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant created an ambassador account 1/15/2016 with the purchase of a welcome pack. This welcome pack includes the signup fee of $34.95 and products discounted further than the ambassador pricing. Unfortunately I am not able to locate any substantiation of the complainant’s request to cancel their account or monthly auto shipment. The 60 day money back return policy is offered to Plexus Worldwide customers. This return policy does not apply to ambassador accounts. Please see the attached return policies.
However is the interest of resolving this complaint the complainant’s ambassador account has been closed and the monthly auto shipment canceled. The complaint’s orders will be refunded minus the original shipping charges per refund polices. The accounts original signup fee will not be refunded.  
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $256.77.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $151.96.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s membership fee order [redacted] dated 3/1/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

I have tried for over 8 months to contact Plexus Worldwide Customer Service, I've been put on hold for over 45 minutes each time with no one answering my call. I have also sent at least 20 emails to cancel my membership with no response either. This company will keep billing your card simply by changing their routing numbers so that they look like a different company than the one that you have blocked as being fraudulent. They just charged me again after 4 months of nothing and no product and also have a pending charge on my account. You have to close your account or cancel your card in order to get any results from this company. Do Not Set up auto ship with this company, it will be your worst nightmare if you want to cancel it.

I am a new customer that has had high hopes about using the Slim, Accelerator & Bio cleanse products. I ordered over a week ago and I have not received any notifications, emails, or tracking numbers on the whereabouts of my products that I paid over $100 for. I am trying to contact Plexus Worldwide through phone call to find out where my order is, but just like every other review on here, I have been on hold for too long! I figured instead of attempting to connect them through obvious "dead ends" I will post this review about my negative experience with their customer service. I just want to know where my order is and why it is taking so long to recieve a tracking number. It is always wise to keep customers informed when they are waiting on shipments! I am starting to believe this is a scam company. I was already wary of trying out another MLM company after being burned by a previous company. I need someone to contact me asap!

Thus company has the worst customer service I have experienced! I put in a request to cancel my ambassadorship about a month ago. I never received back a confirmation, even though their email said they'd respond in about 5 business days. After not hearing back and them sending an autoshipment and charging my credit card after my request not to, I emailed them! Gave them about a week to respond, and they never did. I then tried to call and couldn't get anyone to pick up. I tried emailing again, and still have not received a response or confirmation. I want it to STOP and my credit card to stop being charged! I will never recommend this company to anyone!

I am extremely disappointed in this company. I ordered product over 2.5 weeks ago and still haven't received it. They "guarantee" 3 day priority shipping (which you pay for).

I tried to call them but the phone number provided continually goes straight into voicemail with no indication of what company you are calling. What company doesn't address themselves when you call??

I also emailed them for answers and all that got me was an unanswered helpdesk ticket. Their customer service is horrible. When I tried to cancel my order, I got more of the same - - no answer from the company.

This review is no reflection on the ambassador that I ordered thru, they at least tried to help me.

2014 Violation of: [redacted] "products are intended for use as drugs"

"Fast Relief, ProBio5 and BioCleanse are not generally recognized as safe and effective"

"are offered for conditions that are not amenable to self-diagnosis and treatment by individuals who are not medical practitioners; therefore, adequate directions for use cannot be written so that a layperson can use these drugs safely for their intended purposes"

Found [redacted]

I signed up as an Ambassador in November 2013. Plexus provides the highest quality products, great training, leadership through an actively caring culture, and an opportunity for health, wellness, and financial success. I would recommend Plexus to anyone.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. Upon review of the circumstances we are unable to grant the request for a refund in the amount of $445.59 at this time. I am sympathetic to the fact that the email for Black Friday was missed last year and had...

we been informed of the issue during that time an exception may have been made. Unfortunately we were never notified of a request for a discount in regard to an order placed before the promotion began.Second in regard to he commissions for July 2014, after reviewing the account mentioned it was discovered that there was no Back-up Order turned on. One of the requirements to being commission qualified is to have a back-up order in place. Due to this not being the case there was no commission due for July 2014. A back-up order was activated by the Ambassador on August 25, 2014 using their online access. This being the reason a shipment was made. The Ambassador later deactivated the back-up order however the product had already been processed for shipment.Any order can be refused or returned as long as we are notified within five (5) days after the receipt and authorization is given. The package does not have to be mailed back within the five (5) days, notification just has to be made. As stated in our policies and procedures, I have included the section regarding this below:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.We received no notification of the intent to return and no authorization was given within that time frame.Finally, upon signing up to be an Ambassador (distributor) with Plexus Worldwide, Inc. our policies and procedures must be agreed to. Included in these policies and procedures is the return policy as well as the agreement that:The Contract can be voluntarily terminated by an Ambassador who is not in breach of the Contract for any reason, at any time, by providing written notice to the Company signed by all Person(s) listed on the Ambassador Agreement.Until this is received the account will remain active and we will attempt to collect the annual fee when due. We have since received the cancelation form with signature and the account has been deactivated. Any attempt to collect payment will cease.If anything further is needed please do not hesitate to let us know.Best Regards,Plexus Worldwide, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  All I wanted was for my account to be cancelled and my information removed in a timely manner. 

Regards,[redacted]

To Whom It May Concern;Unfortunately there is no evidence of a cancellation form being completed and sent back last year, nor is there evidence of any reversal of charges.Under the assumption the Ambassador is unable to locate their EIN number and the fact that there has been no activity on the account, our Compliance Department has granted my request to complete the cancellation of the account. A refund of the Annual Web Hosting Fee that was charged on November 1, 2014 will be issued. Please allow 5-7 business days for your financial institution to reflect this credit.If I can be of any further assistance please let me know.Plexus Worldwide, Inc.

border-left-width: 1px; border-left-style: solid; border-left-color: rgb(204, 204, 204);">I finally got thru-to someone and it's resolved

Regards,

Hello,
I apologize for the confusion. It is not necessary to return any products.
 
Please ask if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/27/2015 has been refunded, $129.00. Also, order #[redacted] dated 11/28/2015 has been refunded $124.95, both orders totaling $253.95 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
 
While reviewing the...

complainants account, I confirmed that the complainant was able to speak with our customer service team yesterday, 12/28, to resolve the matter described in the complaint. I have confirmed that a refund in the amount of $172.09 was submitted, and all future orders have been cancelled. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I have not yet received my refund and they have now sent another order.  I have emailed them again today asking about the refund and now this new delivery of product.  I am not sure where to take it from here.thank you[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I received a response early Monday morning. Plexus apologized and indicated that it is working on resolving the issues I brought up. They also priority shipped the product along with some free product. I am willing to try the product once again and believe they will work on improving the issues I raised.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

K[redacted]

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Please see the attached. If the complainant could view their bank account for the card ending in 1008. The complainant’s order [redacted] was refunded $155.55 back to the original payment method, this card ending in 1008 on 4/13/2016.
Depending on the complainant’s banking institution it can take anywhere from 3 to 7 business days from the 13th for them to complete processing the refund and the funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s March 2016 $17.99 commissions were not calculated in our systems and cannot be paid out.
Section 5: Compensation, Letter A. Earnings Through Sales. Of Plexus Worldwide Policies and Procedures reads, “Commissions are paid to Ambassadors who qualify pursuant to the Compensation Plan and who are in compliance with the Contract.”
Our Compensation Plan reads, “Qualifying to Earn Income, In order to earn commissions and bonuses you must be Qualified. Being Qualified means that your Annual Membership as a Plexus Ambassador is current and that you have a Backup Order (AutoQualification) in place. If you fail to be Qualified, you will not receive bonuses and commissions.”
At this time will be making an exception to our Ambassador Return Policy.
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. - See more at: [redacted]
Complainant notified our customer service of their intent to return the product within the required 5 days. However the complainant will not be required to return order [redacted] in new and resalable condition at this time, or any time in the future.
The complainant’s order 82247064 dated 3/18/2016 will be refunded, $160.04.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account.
Please let me know if you need anything further.