Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $34.95.
The complainant’s order [redacted] dated 11/20/2015 has been refunded, $34.95.
The complainant’s order [redacted] dated 12/20/2015 has been refunded, $39.00.
The complainant’s order [redacted] dated 1/20/2016 has been refunded, $39.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/8/2015 to request that future monthly auto shipments be canceled and explain the duplicate order mistake.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $197.46.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $218.95.
The complainant’s order [redacted] dated 11/25/2015 has been refunded, $214.90.
The complainant’s order [redacted] dated 10/25/2015 has been refunded, $6.10.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Julianna R.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jessica W[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/11/2016 has been refunded, $133.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/4/2016 has been assigned the USPS tracking number [redacted]. However this number does not reflect any shipping movements. This order will be reshipped with the UPS overnight tracking number [redacted] to ensure its delivery.
We apologize for the shipping delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Laura W[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Gail G[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/25/2015 will be refunded, $37.18.
The complainant’s order [redacted] dated 10/25/2015 will be refunded, $45.03.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern.
Thank you for the opportunity to respond to this complaint.
The complainant was credited an additional $4.05 to ensure a full refund in the amount of $129.00 was issued for order [redacted].
Please allow 5-7 business days for the remaining funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to...

respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update.
Unfortunately this has caused delays in our customer service. We apologize for the delay.
The complainant’s Ambassador account has been terminated. The monthly auto shipment and annual membership fee have been cancelled.  (Please see attached image “Account Closed”)
We have reviewed the complainants request for a refund on order #[redacted] and determined that this request is outside of the 60 Day Money Back Guarantee. [redacted]
Order #80110171 was placed on 10/13/2015 and was a total of $244.88. (Please see attached image “Order [redacted].”
If the complainant or their father requested a refund for order #[redacted] within the allotted timeframe and are able to substantiate this claim we would be happy to reevaluate this request.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide works diligently to pack and ship all orders as quickly as possible. Almost immediately after an order is placed on

href="http://www.plexusworldwide.com">www.plexusworldwide.com it is processed by our shipping department and a label is created. Once an order has been processed and a label is created we are unfortunately unable to stop that individual order from shipping. Reviewing the complainant’s order #[redacted] we were able to determine that it was processed and shipped on the same day the order was placed. Although we were unable to stop the complainants order as a sign of good faith a refund was issued immediately. A refund for $84.95 was issued on 9/30/2016. Further review confirmed that the compliant received the refunded product on 10/3/2016. Tracking # [redacted] Should the compliant wish to receive a refund for the remaining $5.43 we would ask that the product is returned in unopened, resalable condition. To save the compliant the cost of returning the product they can return the unopened package to their local USPS location as a refused package. Once the complainant has refused the package and Plexus has confirmed its refusal, we would be happy to issue the remaining refund. Additionally, the complainant has suggested that “Credit/Debit cards are not charged until an order has shipped.” This is unfortunately inaccurate as we do not send out any products until payment is received. If the complainant can confirm were this information was located we would be happy to reevaluate this request. Please let me know if you need anything further.

I understand Ms. [redacted]'s position, that being said, she is correct in our Ambassador return policy. Ambassadors have five (5) days from the receipt product to notify us of intent to return product in unopened resalable condition. If Ms. [redacted] was given inaccurate or misleading information from...

one of our Distributors (Ambassadors), I apologize and sympathize with her. Our return policy was available to Ms. [redacted] at the time of sign up, however. Before Ms. [redacted] can get further than the first page of sign up she must click "Agree" to our Policies and Procedures. These are available in a text box on the webpage for easy scrolling or can be opened in a new window. I have included a copy of our Policies and Procedures in this response as well as a screen shot of the "Agree" page.

I have also included a copy of both invoices. Our return policy is listed at the bottom of each. At this time I am unable to refund Ms. [redacted] based on our return policy she agreed to. If any more information is required please let me know.

Thank you,

Ambassador Relations

Plexus Worldwide, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.only documents received were after making payment, then the policies and procedures were emailed to me. It's unfortunate that you do not honor or back up your ambassadors, as they are the foundation of your business. Being I was misinformed by a representative, and not given any printed material until after payment I find this to be a very  shady and sneaky way of doing business. If you truly stood behind your products then you would guarantee all consumers satisfaction. 

Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant’s account has been closed.The complainant emailed our customer service department on

12/15/2015 requesting that the auto shipment be turned off and also requesting

instructions for...

product return. The complainant created a retail customer account on

11/2/2015. Retail customer accounts do not have the option of monthly auto

shipments. The customer’s account number 1192001 has never had an auto shipment

order set up on it. Each order was separately created on the account. The complainant’s order [redacted] dated 11/2/2015 has been

refunded, $59.90.The complainant’s order [redacted] dated 11/19/2015 has been

refunded, $114.95.The complainant’s order [redacted] dated 11/25/2015 has been

refunded, $39.95.Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s...

account has been closed. The complainant’s order[redacted] dated 11/13/2015 has been refunded in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s accounts have been closed. The monthly auto shipments have been canceled.
Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers and Ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or Ambassador account.
The complainant’s order [redacted] dated 10/25/2015 on Dolores Salvia’s Ambassador Account 312353 has been refunded, $119.85. This account has been closed.
The complainant’s order [redacted] dated 11/3/2015 on Joe Salvia’s Preferred Customer Account 658727 has been refunded, $114.90. This account has been closed.
The complainant’s order [redacted] dated 12/3/2015 on Joe Salvia’s Preferred Customer Account 658727 has been refunded, $114.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Thank you for explaining that you have already been in contact with a customer service supervisor who has assisted you today, 1/27/2016.  
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/26/2015 to request that future monthly auto shipments be canceled and return previous orders.
The complainant’s order [redacted] dated 11/25/2015 has been refunded, $31.60.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $31.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. The complainant’s account has been closed. Please see the attached image to confirm this time. I apologize for the human error that failed to cancel your monthly auto shipment when you requested it by email on 1/22/2016.
The complainant’s order [redacted] dated 2/9/2016 has been refunded, $137.71.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these order at this time.
We apologize you had to call in to address this mistake.
Please let me know if you need anything further.