Plexus Worldwide

Revdex.com,Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We are currently experiencing a high volume of emails.Please be aware that we may not be able to assist you within our standard time frame due to the upgrade of our...

new software system. We appreciate your patience during this temporary delay.Our team will get back to you as soon as possible. When replying, please make sure that the Ticket ID is kept in the subject line so that we can track your replies.   Ticket ID: J[redacted]   Subject: You have a new message from the Revdex.com complaint #[redacted]   Department: ComplianceYou can check the status of or update this ticket online at: http://plexusworldwide.helpserve.com/Default/Tickets/Ticket/View/JCF[redacted]Ki...⇄ regards,Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 10/24/2015 to request that future monthly auto shipments be canceled.
The complainant’s order 80590596 dated 11/24/2015 has been refunded, $142.00.
The complainant’s order 80962695 dated 12/24/2015 has been refunded, $146.26.
The complainant’s order 81354223 dated 1/24/2016 has been refunded, $132.76.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
After a review of the complainant's ambassador account I was able to determine that a refund was processed on 7/18/2016 for $34.95.
Please allow 5-7 business days for these refunds to reflect...

back into the complaint's bank account. Additionally the complainant's ambassador account has been closed.
Please let me know if you need anything further.

Tried to place order to help a friend, but their website linked to wrong person. I immediately emailed that evening and called the next day to fix. Home office gave me scripted responses and was not willing to fix it. They said the only way to fix was to refuse the order, but that would void my ability to return if I re-ordered. Their website is confusing and not clear who gets credit for the order. Their home office will just give scripted answers and not do much to assist. I didn't get good results the last time I tried the product, but wanted to help friend with an order. They even made that difficult and frustrating.

This company has done everything they could to help me get the products I need. They have completely resolved any issues they've had with shipping etc. They go above and beyond what is necessary!

Plexus has natural & plant based products. And what's really great is the 60 day money back guarantee, no questions asked. Their products have helped me a lot! I would recommend Plexus products to everyone. If it doesn't work for you then get your money back.

Do not order from Plexus company. I tried the plexus slim once and had severe diahhrea for a week. I have been trying to contact them for my refund and have been placed on hold for a lengthy time. I left an email two weeks ago, with no response. All I want is my refund. Do not try this product. Do your research first. I will share my experience on [redacted] and the internet until I receive my refund!!!! I am still on hold for a customer representative.

This company has the WORST customer service. I saw no results from the product and have been attempting to get a refund since they have a 60 day refund policy. I've called numerous times and every time I get a message that says to call back later. I've sent numerous emails and haven't gotten the first response. At this rate, it will be past the 60 days before I get a hold of anybody. Maybe that's their plan.

I started/signed up for plexus on 9/30. I tried their products and it made me sick. So I called to cancel being ambassador and from getting any other orders sent to me. Then on 10/26 they charged my card again for a order I didn't want and I didn't place with them. I have tried to call them that day and thevening phone number for them kept hung up on me because they wasn't able to take my call at that time. I have emailed them at the email that they said to email to get a refund. It sent me a automatic message and said that it signed me up for a ticket. I haven't heard back from them yet. I am so tired of this business.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes, when I called on February 11 I was told ambassadors have 5 days to return products, but I was also instructed to return the items ordered for my husband with his information and that he would be contacted to verify the items where for him and that he would be issued a refund. Then when I called again on March 3 I was told they received the items but that no refund would be issued. I was told they would be returning the unopened product to me I have not received anything. Regards,[redacted]

Thank you for the opportunity to respond to this complaint.  After researching the account and listening to Ms. [redacted]'s calls to our office, I have determined she is entitled to a refund in the amount of $247.00.  Our apologies for the frustration, confusion and time to resolve this...

refund issue.Please let me know if we can be of any further service.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have taken the time to review the complainants account. On February 8, 2015the complainant placed an order as a Preferred Customer. The Preferred Customerstatus receives a discounted rate and agrees to a monthly...

automatic shipment. Ihave attached a screen shot of the difference in customer status at the time ofselection. The selection the complainant made at the time of purchase was thePreferred so, exactly a month after purchase the automatic order shipped out.It is our policy that the package would have to be refusedand returned before the refund is processed. The package was processed by ourReturns Department on 3/24/2015. The refund was then processed on 3/25/2015. Itcan take up to 3-5 business days for the funds to move from our merchant accountto the complainants bank and then into her account.The complainants account has been inactivated and thepayment information has been removed so there will be no further charges orshipments. If you should need anything further please let me know. Thank you.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The October order [redacted] has been refunded today, October

28, 2015 in the amount of $129.The August order [redacted] was refunded October...

27, 2015 in

the amount $124.95.The September order [redacted] was refunded October 27, 2015 in

the amount $124.95.Your customer account has been closed.If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed and...

the

auto-shipment stopped.The complainant’s order [redacted] dated 9/11/2015 has been

refunded, $ 143.05. The complainant’s order [redacted] dated 10/11/2015 has been

refunded, $ 143.29. Please allow 5-7 business days for these funds to reflect

back into the complainant’s bank account. It is not necessary to return these

orders.We apologize for the delay. Please let me know if you need anything further.

[redacted]To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently

changed all computer systems over to new computer systems and this has caused

some delays.The complainant’s account has been closed. The...

monthly auto

shipment has been canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded, in addition to order [redacted] dated 11/28/2015. Typically we would not refund shipping as the orders have shipped, but we have gone ahead and included the shipping charge in the refund, out of good faith.Please allow 5-7 business days for these funds to reflect back

into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The monthly auto shipment has been...

canceled, there will be no activity moving forward on this account.  In seeing that there was a charge just 2 days ago for an autoshipment, per the complainants request, we have cancelled the order. The complainant’s order [redacted], dated 12/26, has been refunded in the amount of $126.40. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 2/5/2016 has been refunded, $161.11.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Courtney W[redacted]