Plexus Worldwide

I had requested that I not have to pay shipping to return the item to Plexus.  I have received an email from them with a return authorization number [redacted]. There is not notification of them paying for the return shipment, only the promise of a refund.  This is Plexus's normal policy....a refund if you're not satisfied with the item.  I will return it, but I want them to pay for the shipment since I did not want this in the first place and had no way to access my account.  They should either email me a prepaid label or schedule a pick up at their expense along with the refund for the product.
Thank you,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some unexpected delays. The complainant’s order [redacted] that processed in...

error on
10/3/2015 has been refunded today. Please allow 3-5 business days for these
funds to reflect back into the complainant’s bank account. The complainant’s
account has also been closed.Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has updated their computer systems which has caused customer service delays. We apologize for these delays.
The complainant’s preferred customer [redacted] account has been closed.
Please see the attached detail of the complainant’s refund for their order [redacted] dated 1/28/2016.
Order [redacted] was refunded $131.82 back to the original payment method a Visa card ending in [redacted] on 2/10/2016. The remaining $4.05 was refunded back to the original payment method a Visa card ending in [redacted] today, 5/4/2016.
Please allow 5-7 business days for your bank to process these transactions and the funds to reflect back into your account from the dates that the refunds were processed.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Ashley W.[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. Please see the...

attached.   We apologize for the delay. Please let me know if you need anything further.

The contact information for complaint resolution, as referred to in the previous response, would be [redacted]. This is where Policy disputes, or escalated issues may be taken.
At this time, as stated in the previous response, due to a system technical issue we have experienced while switching our operating system, our preferred customer discount for a 3rd consecutive order is not properly calculating. There are two options moving forward at this time. The first being for the complainant to place an order, paying the full preferred customer pricing, and promptly contacting our refunds team at [email protected] to recieve a refund for the additional 10% savings. The other option at this time would be to contact our customer service call center, a[redacted], and place a manual order over the phone.
Please let me know how we can further be of assistance.
Thank you

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s
order [redacted] dated 9/25/2015 has been refunded, $126.97. The complainant’s
order [redacted] dated 10/25/2015 has been refunded, $122.20.  The complainant’s order [redacted] dated
11/25/2015 has been refunded, $117.91.   Please allow 5-7 business days for funds to
reflect into the complainant’s bank account. It is not necessary to return these
orders.  We apologize for the
delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide’s return policies can be viewed at...

[redacted]. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/27/2016 through the online sign up process.  Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. However due to the signup fee also being refunded the complainant’s account has been closed.   It is not necessary to return the order. The complainant’s order [redacted] dated 2/27/2016 will be refunded, $145.76. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/1/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $27.24. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $30.98. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service and shipping delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/12/2016 has been assigned the USPS tracking number [redacted]7. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] dated 4/12/2016 was refunded the 15% discount in the amount of $14.65 on 4/26/2016.
The complainant’s order [redacted] dated 4/12/2016 has now been refunded the remaining amount of $94.90.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We apologize for any confusion. Please see the attached. We were not able to refund the complainant’s Order [redacted], $145.07 due to the charge back the complainant filed with their banking institution. The charge the reversed on 1/19/2016 due to this charge back the complainant filed. We are not also able to process a refund because the funds were already given back to the banking institution. If the complainant has any further questions about the $145.07 that was replaced to the [redacted]Card ending in [redacted] on 1/19/2016 we advise they contact their banking institution they filed the charge back with.
Please let me know if you need anything further.

Thank you for the opportunity to address this complaint. Plexus Worldwide, Inc. encourages all potential ambassadors to try our products as a customer first. This is to ensure that they find our products to their liking and in all hopes it works to their success. Once a potential...

ambassador decides to sign up to be a distributor with our company a charge of $34.95 is incurred. This charge is a startup cost for the business created. At this point the cost of our products is given at a wholesale rate and the Ambassador is given access to their own web page, as well as access to various other resources and is no longer entitled to the customer 60 day return policy. During sign up as an Ambassador (distributor) the policies and procedures of Plexus Worldwide, Inc. must be agreed to. Part of these policies and procedures is the return policy broken down by Retail Customers, Preferred Customers, Ambassadors and Ambassadors’ customer (direct transaction). Below is the insert in regard to Ambassador Returns:3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.  Unfortunately for the order in July the 5 Day period had been exhausted and a refund was not authorized. The order from August however does fall within this 5 days from the date of receipt. I have corrected the misunderstanding by refunding the total cost of the product back to the Ambassador for this order. I sincerely apologize for any inconvenience this delay in refunding may have caused. If there is anything further needed please do not hesitate to let us know.Best Regards,
[redacted]Plexus Worldwide, Inc.

Tell us why here...To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed, in...

addition to the other two family members account, per the request.The complainant’s orders, [redacted] and [redacted] orders have been refunded in full. We have issued the requested refunds on the two family members accounts, [redacted] and [redacted] (1[redacted] for J[redacted]Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for all you have done to resolve this issue for me....

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. Please see the attached. If the complainant could view their bank account for the card ending in 1008. The complainant’s order [redacted] was refunded $155.55 back to the original payment method, this card ending in 1008 on 4/13/2016. Depending on the complainant’s banking institution it can take anywhere from 3 to 7 business days from the 13th for them to complete processing the refund and the funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

The products ARE good, but customer service is HORRIBLE! I have been an "ambassador" with them for over a year. I only buy the products. I do not sell them. I have had several occasions where I needed customer service. There are 2 options for customer service. Either email or phone. EVERY SINGLE TIME I called the customer service number I was placed on hold and eventually gave up after 45 to 50 minutes. I then tried the email route and I have sent over 6 emails within the past year or so. I never EVER got a response to any of my concerns. Yesterday, I needed assistance again so I called them and was on hold for 38 minutes. I finally got a live person and explained my situation. She put me on hold so she could review my request. I was on hold another 25 minutes. She came back on to tell me that she could not help me. (I wanted my product shipped express because I was going to run out while on vacation.) Apparently, Plexus Worldwide DOES NOT do express shipping. They only provide ground shipping. I went on to ask to speak to a supervisor. I got put on hold again "for a few moments" that turned into 15 minutes or so. When the supervisor did come on the phone, she told me that they do not ship express, no exceptions! What kind of company doesn't use or allow express shipping?

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account...

has been closed. The monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 12/06/2015, and order 80391330 dated 11/06/2015, have been refunded, $159.90 total between them both.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] The business has performed their action and I consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 11/19/2015 to request assistance accessing their new account online. The complainant’s order [redacted] dated 10/14/2015 has been refunded,
$70.05.The complainant’s order [redacted] dated 11/14/2015 has been
refunded, $70.09.The complainant’s order [redacted] dated 12/14/2015 has been
refunded, $70.09.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.