Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some unexpected delays. The complainant’s order [redacted] that failed to process...

on
11/7/2015 has been refunded $32.05 today. Please allow 3-5 business days for
these funds to reflect back into the complainant’s bank account. The order has
also been recreated on the complainant’s account with order [redacted] and no
further charges.  The complainant’s
account has also been closed.Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/15/2016 has been refunded, $107.84. Per our preferred customer return policy this is minus the original shipping charge of $4.05. Please see the attached. However it is not necessary to return this order or original packaging at this time.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:I agree that the business did request additional documentation from me, however, I was given less than 24 hours to respond to the request before they sent their response to the Revdex.com stating that I had not replied to them.I agree that as long as the refund is received and the account canceled, that I will consider this complaint resolved.I do find it strange that I can wait on hold for 40 minutes to speak with Plexus Customer service, yet the minute I file a complaint with the Revdex.com, they are all of a sudden attentive to me.  Funny how that works.
Complaint ID [redacted].  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ON THEIR PRODUCT (asd part of the packaging it clearly states: 60 day Money-Back GuaranteeI am asking the Company to stand behind their own written guarantee.Company policy is ambigues. I am a Customer, and an Amabassador. I am not returning product from Inventory which is in re-sellable condition. I am returning product which we tested that did not work for us, and we therefore see no business potential.  According to #3 (see below) Company policy speaks of product to be returned within 5 days of receipt of purchase which has to be in a re-sellable condition. This policy does not address the Customer Satisfaction 60 day Money-Back Guarantee statement found on the packaging in which the Company expressly guarantees the Consumer a refund for up to 60 days from the date of purchase.AGAIN: I AS THE CONSUMER DID NOT FORFIT MY CONSUMER RIGHTS. I am entitled to a full refund for the product itself, and I contacted the Company in time requesting return authorization.1. Retail Customers: If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.2. Preferred Customers: If you are unsatisfied with a product purchased from Plexus, you have within 15 – 60 days from the date of purchase to contact customer service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued. You may request a refund or cancel your auto-order any time 15 days after receiving your initial order.3. Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted.Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. We apologize for the delay.
The complainant contacted our customer service department by email on 12/23/2015 to request that their account be canceled. Thank you for returning your unwanted orders.
The complainant’s order [redacted] dated 11/21/2015 has been refunded, $139.21.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $139.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We must refund to the original payment method a card ending in [redacted]. Please contact this banking institution to advise them of the coming refund. If you have closed this account but are still with the same banking institution they transfer the refund to your new account. If you have left this banking institution entirely they will sent us back a rejection notice for the refund after settling any debits left on the account. Or they may choose to contact you to settle the refund.
Once we receive a rejection notice for the submitted refund we may then submit you a printed check or electronically deposit the funds in to another account.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for these delays.
The complainant’s preferred customer account has been closed.
Unfortunately we were not able to locate any of the email requests the complainant mentioned to have their order [redacted]9 placed 4/15/2016 canceled. Without this dated documentation submitted by the complainant we are only able to refund the requested order within our preferred customer return policy.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 4/15/2016 will be refunded, $84.99.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 1/6/2016 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 1/11/2016 has been refunded, $47.08. The complainant’s order [redacted] dated 2/11/2016 has been refunded, $43.08. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/25/2015 will be refunded, $37.18.
The complainant’s order [redacted] dated 10/25/2015 will be refunded, $45.03.
Please allow 5-7 business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/5/2015 to request that future monthly auto shipments be canceled and that their orders be refunded. We apologize of the confusion that occurred due to the complainants multiple accounts [redacted] and [redacted]. The complainant’s accounts have been closed. The monthly auto shipments have been canceled. The complainant’s order [redacted] dated 10/5/2015 on account [redacted] has been refunded, $32.66. The complainant’s order [redacted] dated 1/5/2015 on account [redacted] has been refunded, $36.71. The complainant’s order [redacted] dated 10/28/2015 on account [redacted] has been refunded, $135.26. The complainant’s order [redacted] dated 11/28/2015 on account [redacted] has been refunded, $134.94. The complainant’s order [redacted] dated 9/30/2015 on account [redacted] has been refunded, $134.94. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any further orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until the business performs this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their accounts and log in to manage their own auto shipments. Canceling and making adjustments to monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the account. The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled. The complainant submitted our Ambassador Cancellation form on 10/29/2015. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 11/26/2015 will be refunded, $119.85. The complainant’s order [redacted] dated 12/26/2015 will be refunded, $123.90. The complainant’s order [redacted] dated 3/26/2016 will be refunded, $123.90. Please allow 5-7 business days for these refunds to process and funds to reflect back into the complainant’s bank account. It is not necessary to return any further orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. The complainant’s order [redacted] was placed 3/5/2016. This order’s shipping label was created 3/7/2016 as the pervious tracking screen shot showed. The package was updated in transit to the destination on 3/8/2016. We apologize for the delay. Per the complainant’s request the shipping charge of $4.05 has been refunded. Please allow 5-7 business days for these refunds to reflect back into the complainant’s account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience.
After a review of the complainant’s preferred customer account I was able to verify that the complaint’s last order with Plexus Worldwide was placed on 4/19/2016.
Further review confirmed that on 4/19/2016 the complaint received an order confirmation email which included the Plexus Worldwide Preferred Customer refund policy.  (Please see attachment)
Per this policy:
“If you are unsatisfied with a product purchased from Plexus, you have 60 days from the date of purchase to contact customer service for a return authorization.  You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued.”
Unfortunately the complainant did not contact Plexus Worldwide until 6/28/2016, which is outside of the allotted time frame.
Due to the delayed request Plexus will not be able to issue a refund for the complainant at this time. 
If the complainant wishes to submit documentation which clearly displays the dates they were the hospital, Plexus would be happy to reevaluate this request.
Please let me know if you need anything further.
 
Tell us why here...

Hello,The information regarding when the credit card is charged has been attached as a PNG file. This was from an automated email generated when the order was placed. A refund has not yet shown up on my bank statement but I have received the product.Generally I purchase from Amazon because it is cheaper. However, a local rep provided me with a code to use which should have brought the price down. The price was reduced - until the purchase actually went through. Once it had, it showed the full price. That was when I noted the statement from Plexus which stated, "The card was not charged until the product ships." Based on that statement I attempted to cancel. When I was told I could not despite the product not shipping yet is when I initiated a complaint.I have received the product but I do not intend on bothering to return it. I will pay for the product if the company wishes, however I do not believe that I should because it should have never been sent to me - I attempted to cancel it /before/ it shipped. As stated, my card should not have been charged prior to it shipping. Again, my card does not yet reflect any sort of refund.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 11/2/2015 has been refunded, $135.89.
The complainant’s order [redacted] dated 12/2/2015 has been refunded, $135.89.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To who it may concern; Thank you for the opportunity to respond to this compliant. Plexus Worldwide works diligently to ship all orders within a timely manner. After a review of the complainant’s account and order history we have confirmed that this order was not outside of the standard time frame provided to consumers. The order in question was placed on Sunday, January 22, 2017. The complainant contacted Plexus on the 2nd business day, January 24, 2017 to inquire about their order. During this conversation the complainant was informed that Plexus’ standard shipping time frame is 5-7 business days. The complainant then followed up on the 4 business day, January 26, 2017 and was informed that the order was still pending fulfillment and within the allotted 5-7 business day time frame. On January 28, 2017,( which is considered the 5th business day as we do not include weekends into this time frame) the complainant was informed again that the order was still pending fulfillment and they could expect to see movement with then following 2 business days. Although this order was still within the allotted 5-7 business day time frame, a full refund was issued on Monday, January 30, 2017, for satisfaction purposes. As result of this refund, and after confirming that this order was within the time frame provided during their initial call we believe this issue has been resolved. If the complainant can provide any documentation to substantiate that they were told this order would be received or shipped within 3 days, we would be happy to reevaluate this compliant. Thank you again for the opportunity to respond to this compliant.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s ambassador account has been closed. The...

complainant’s annual membership fee [redacted] dated 2/13/2016 has been refunded, $34.95. The complainant’s order [redacted] dated 6/10/2015 has been refunded, $69.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant created an ambassador account 1/15/2016 with the purchase of a welcome pack. This welcome pack includes the signup fee of $34.95 and products discounted further than the ambassador pricing. Unfortunately I am not able to locate any substantiation of the complainant’s request to cancel their account or monthly auto shipment. The 60 day money back return policy is offered to Plexus Worldwide customers. This return policy does not apply to ambassador accounts. Please see the attached return policies.
However is the interest of resolving this complaint the complainant’s ambassador account has been closed and the monthly auto shipment canceled. The complaint’s orders will be refunded minus the original shipping charges per refund polices. The accounts original signup fee will not be refunded.  
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $256.77.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $151.96.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for the timely response, but I am not satisfied with the answer that was given.  Even though it's in the terms, I strongly feel I should be given a refund for a few reasons.  It took me awhile of reading and scrolling, but finally found where it states the 5day return policy for ambassadors at the very end of the very long section of the terms.  But everywhere else, such as their website and the packaging, it says in big and colorful writing 60days money back guarantee but does not say the 60 days does not apply to ambassadors.  I assume that due to this hard to find information in the terms, legally plexus does not have to refund my money.  But I hope that if plexus is truly an honest and reputable company, then they will take responsibility for their representative giving me false information.  I trusted their representative (that gets paid for selling their products).  I was reassured over and over that I can get my money back if I am not satisfied within 60 days.  I have all the screen shots as proof of the false information that I was given.  Like I stated previously,  I would have never signed up as an ambassador knowing I couldn't even try the product.  It seems absurd and doesn't make any sense to me that new customers can sign up as an ambassador without trying it first and only being able to return it if unopened.  I admit I accidentally failed to see and read the hard to find section on the 5day return policy for ambassadors, but due to their employee giving me false information, I am really hoping plexus will make an exception and will refund my money.  I also hope in the future plexus trains their representatives better and makes the 5day return policy for ambassadors easier to see and not so misleading on their website and packaging, so this doesn't happen to anyone else.  
Also, I only saw one invoice on the attachments plexus sent in their response . I actually had two. The first was for $158.24 on 05-08-14 and the second was for $80.37 on 05-22-14.  
Regards,
[redacted]

After a few months no weight loss and no other changes my orders one month was late and I had to reorder it due to their update then this month they carded my credit card without sending out my order and it was still at their home office and they are making me get the order then send it back and inspected before I can get my refund. All after being on hold for over an hour and 20 minutes. And emailing them 3 times with no response.