Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
8pt;">Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee order [redacted] dated 3/13/2016 has been refunded, $134.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The complainant’s order...

[redacted] dated 10/28/2015 has been
refunded, $83.04. The complainant’s order [redacted] dated 11/28/2015 has been
refunded, $78.65. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return any of
these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 1/19/2016 has been...

refunded, $134.91. This is minus the original $4.05 shipping charge per our preferred customer return policy. The complainant’s order [redacted] dated 2/19/2016 has been refunded, $138.96. This refund is in full due to the order being canceled before shipment. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. The complainant’s account has been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has updated their computer systems which has caused customer service delays. We apologize for these delays.
The complainant’s ambassador account [redacted] has been closed.
The annual membership fee order [redacted] dated 4/24/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond....

A review of the complainant’s account has confirmed that two orders processed on 8/30/2016.
Per the complainants request these order have since been refunded, and the complainant’s customer account has been closed.
Order [redacted] was refunded on 9/16/2016 in the amount of $137.82.
Order [redacted] was refunded on 9/19/2016 in the amount of $137.82.   
Please allow 5-7 business days for these refunds to reflect back into the complainant’s bank account.  
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant emailed our customer service department on 2/2/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full. This email also requested our 60 day money back guarantee for the complainant’s January and December orders. These orders will be refunded minus their original shipping charges. However, it is not necessary to return any further orders at this time. We apologize for the delay.
The complainant’s order [redacted] dated 3/27/2016 will be refunded, $80.96.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $105.93.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $101.88.
The complainant’s order [redacted] dated 12/27/2016 will be refunded, $101.88.
Please allow 5-7 business days for these refunds to be processed and these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 1/15/2016 to request that future monthly auto shipments be canceled and also return the order processed that day. Any orders that processed after this date will be refunded in full. The order processed this date will be refunded minus shipping. It is not necessary to return the orders at this time. We apologize for the delay. The complainant’s order [redacted] dated 1/15/2016 has been refunded, $134.95. The complainant’s order [redacted] dated 2/15/2016 has been refunded, $125.50. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. We apologize for the delay. We are striving to do our best in accommodating our ambassadors' and customers’ requests. The complainant’s preferred customer account has been closed and their monthly auto shipment...

canceled. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: [redacted] The complainant’s order [redacted] dated 3/14/2016 will be refunded, $175.88. This amount is minus the original shipping charge of $4.05 per the policy above. Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. We apologize for the delay. It is not necessary to return this order or original packaging at this time. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11131069, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 10/12/2015 has been refunded, $97.13. The complainant’s
order [redacted] dated 11/12/2015 has been refunded, $96.85.     Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return these
orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

complainant’s annual membership fee, $34.95 that was
charged 9/24/2015 has been refunded. Please allow 5-7 business days for these
funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. After a review of the complainant’s refund request I was able to determine that the original request attempted to process on 6/28/2016 (please see attachment), but further review confirmed that this attempt had failed.
Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
At this time I am able to confirm that the complainant’s refund has been processed successfully as of 7/13/2016 in the amount of $109.95.
Additionally as a sign of good faith on Plexus has refunded the complainants shipping costs in the amount of $6.25 on 7/15/2016.
Please allow 5-7 business days for these refunds to reflect back into the complainant’s bank account.  Please also be aware that these refunds may be displayed separately as the refunds were issued individually.
We apologize for the delay and thank you for your patience.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/18/2016 has been refunded, $12.74.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order [redacted] dated 10/21/2015 has been
refunded, $135.27. The complainant’s order [redacted] dated 11/21/2015 has been
refunded, $134.95.    Please
allow 5-7 business days for these funds to reflect back into the complainant’s
bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order 8[redacted] dated 2/15/2016 has been refunded, $203.75.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this compliant. Plexus Worldwide is dedicated to getting all orders shipped within a reasonable timeframe. While the typical time frame for orders being shipped is 24-72 business hours, we are unable to make any...

guarantees. Although there is a variety of reasons that could be associated with a delay in the packaging and shipping of orders, delays are typically related to high sales volumes. In the case of a delays if there is no activity on an order after 5 business days a reship will be processed. After reviewing the information provided by the complainant we can confirm that this issue has been resolved. A refund for $179.12 was issued on 1/30/2017 for the complainants on 1/22 order. ( Please be aware refunds typically take 3-5 days to process back to the original payment method)In addition to the refunded order we have also confirmed that a new order was placed on 1/30, and set for pick up at one of our Will Call locations. Please let me know if I can assist further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 11/16/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,
$85.75.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11181980, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/9/2016 has been refunded, $154.00....

Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please mark this order as REFUSED when delivered and return to your mailbox/post office. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s customer account has been reviewed...

and
canceled. The complainant’s 11/24/2015 order 80590826 will be refunded
$154.90. Please allow 5-7 business days for these funds to reflect into the
complainant’s bank account. Please keep the upcoming holiday in mind and that
banks will not be open again until 11/30/2015. It is not necessary to return
the order. We apologize for the delay in our response. Please let me know if you need anything further.