Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to ambassador monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the ambassador account. The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/8/2016 to request that future monthly auto shipments be canceled and the account be closed. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 3/26/2016 will be refunded, $114.00. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
Unfortunately I am not able to locate any email replies from the complainant’s provided email address, [redacted]. Please see the attached correspondence without reply.
However with this notification I was able to contact our refunds department and whom confirmed one of the owed $139.00 refunds did not processed correctly.
We apologize for the delay.
Please see the attached. This refund has been processed today. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
 
While reviewing the...

complainants account, I confirmed that the complainant was able to speak with our customer service team yesterday, 12/28, to resolve the matter described in the complaint. I have confirmed that a refund in the amount of $172.09 was submitted, and all future orders have been cancelled. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]8, and find that this resolution would be satisfactory to me.  I will wait until 4/6/16 for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shari K[redacted]

Good Afternoon, Thank you for the opportunity to respond to this complaint.The reason that the Complainant is not receiving a refund is because Plexus voided the charge back on 9/5. I have attached the documentation showing this. Due to our prompt action of voiding the charge, I do not believe this...

complaint to be valid. If the Complainant is in fact seeing this charge on their statement, please have them submit that to me at [redacted]@plexusworldwide.com so I may take it up with our processor. It is our every intention to be certain that Plexus is not in possession of the Complainant's $34.95.I look forward to your reply.

Joined Plexus as an ambassador. Horrible customer experience when needing questions answered about my membership. Withdrew money from my account after I had cancelled my membership. It has been two months since filing my paperwork for them to have any and all of my information taken out of their system and they are still emailing me. I called to again question and report this and the answer I got was the compliance team is extremely busy and process items/requests in the order they receive them.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s Ambassador account has been closed. The...

complainant’s order [redacted] dated 1/2/2016 was delivered 1/19/2016 with tracking number [redacted] We apologize for the delay. The complainant’s order [redacted] dated 1/2/2016 has been refunded, $168.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this orders at this time. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/28/2015 to request that future monthly auto shipments be canceled and the 11/28/2015 order be returned. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $31.75. The complainant’s order [redacted] dated 12/27/2015 has been refunded, $33.04. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. If the complainant would like to be refunded for any further orders like provide substantiation of request to cancel the account and/or auto-shipment at a date prior than a previous order. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account and am satisfied that there has beenno fraudulent charges. The amount withdrawn on 1/16/2015 was for her Annual renewal.The authorization of withdrawal for this fee is included in the...

Policies andProcedures the complainant agreed upon when signing up to begin her business withus. Below is the section in the Policies and Procedures where this informationis stated. 1.       The Ambassador expressly authorizes the Companyto collect the annual renewal and materials fee using any payment method available,including charging any credit card on file for the Ambassador or withholdingfrom Commissions. Without the account being cancelled the Annual fee was collected. In order to cancel the account we do require the form with a written signature. This is a business venture and not a customer account and with that there are added security measures for the protection of our Ambassadors. We sent an email, by request, to the complainant to cancel her account. We have sent this form on both 10/22/2014 and 1/16/2015. We have not received the completed form back. We would have originally mailed the cancellation form had we known there was an issue with printing the form. I have requested a cancellation form be mailed to the complainant for her convenience to fill out and mail back to us. As soon as we have received the completed form we will terminate her account and refund the Annual fee. If you need any further assistance or have any additional questions please do not hesitate to let me know. Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. If the complainant could please review the attached proof of refunds and also their bank account for the card ending in 3010. All refunds were processed back to the original payment method. The card ending in [redacted]
The mentioned RMA # [redacted] for $145.71 was not able to be processed due to the order [redacted] already being refunded in full $149.76 on 10/27/2015.
The complainant’s order [redacted] was also refunded $130.10 on 1/7/2015.
The complainant’s order [redacted] was also refunded $129.94 on 1/7/2015.
Please see the provided screen shot that all three orders on the complainant’s account [redacted] have been refunded.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s ambassador account has been closed. The complainant’s...

order [redacted] dated 12/26/2015 has been refunded, $132.47. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their Ambassadors accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassador monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador’s account. The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/22/2016 to request that their account be closed. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 2/25/2016 will be refunded, $113.95. The complainant’s order [redacted] dated 3/25/2016 will be refunded, $113.95. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account has been reviewed...

and
closed. The complainant’s is within the ambassador return policy for
their Order [redacted] placed 11/6/2015. This order was delivered on 11/12/2015
and the complainant also contacted our customer service on 11/12/2015 by email
to inform of their intent to return the product. Please include your RMA
Number-[redacted] on the outside of the package and return to the following
address:Plexus WorldwideRMA Number-[redacted]
Scottsdale, AZ 85258Normally the policy is to be refunded once the order is
returned but if the complainant would reply to their personal email I have
replied to with the tracking information I can expedite the refund process as
soon as it’s on the way back. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 11/20/2015 has been refunded, $149.75.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return this
order. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. Thank you for your patience. After reviewing the complainant’s ambassador account...

we confirmed that their order from 12/25/2015 (order #[redacted]) was refunded on 1/11/2016 at 12:26:43 PM in the amount of $121.66. Additionally we have confirmed that the complainant’s annual membership fee (order #[redacted]) was refunded on 7/18/2016 at 9:30:11 am in the amount of $34.95. (Please see attachment) Please allow 3-5 days for the $34.95 refunds to reflect back into the complainant’s bank account. Please also be aware that refunds will be displayed separately as the original order was refunded in January. The complainant’s Ambassador Account has been closed, and all future orders have been cancelled. Please let me know if you need anything further. Tell us why here...

To whom it may
concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order [redacted] has been refunded today in
the amount of $139.The complainant’s account has been closed. If you should need anything...

further please let us know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/11/2015 to request that future monthly auto shipments be canceled and pervious order be returned. The complainant’s order [redacted] dated 9/11/2015 has now also been refunded, $87.15. The complainant’s order [redacted] dated 10/11/2015 was refunded, $87.15 on 12/7/2015. The complainant’s order [redacted] dated 11/11/2015 was refunded, $91.20 12/5/2015. Please see the attached. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed. It is not necessary to return these orders at this time. The package delivered 1/11/2016 was order [redacted] dated 10/11/2015. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 12/18/2015 was shipped with the tracking number [redacted] and delivered 12/22/2016. In the interested of resolving this complaint the complainant’s order [redacted] dated 12/18/2015 has been refunded, $114.00. The complainant submitted their request to cancel their ambassador account on 1/7/2016. The complainant’s order [redacted] dated 1/18/2016 has been refunded, $114.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.