On September 26, Poshmark sent me an email and said they was sending my Louis Vitton bag back to me because the customer who purchased it didn’t like it so it’s been over months now and I have sent over emails asking where is my returned bagI told them over and over again that this is unacceptable and either own up to it and say you lost it and just pay me for it but they keep sending me these generic emails response which is annoying so I told them I’m taking the next step in filing a complaint
I ordered some shoes from one of their consignors over a week ago (9/7/18), and have yet to receive any notification that the item has been shippedMoney was withdrawn from my bank account for the order
Purchased a pair of what was supposed to be new UGG boots with tags from a seller on the websiteUpon receiving the boots, they were inspected and appeared to be inauthentic as well as not in the condition described on the seller’s profile and in the picturesTherefore, a request for a refund was initiated by meOn the site they only allow you to choose one option in order to complain about your productTwo of the options for a refund are “Order Not as Descrbed” or “Not Authentic”My complaint was filed under the “Not Authentic” tab because the boots did not appear to be authentic because of how they looked and the damage they hadHowever, in the description since the complaint was about authenticity, the crux of my complain was that it was inauthentic because of the color of the writing on the boots and the incorrect fur on the inside of the bootThe damage of the boot should have spoken for itself because I? submitted pictures of what it looked likeThey denied my refund stat
Absolute Jokebought an item for my daughter and got zero response from sellerRepeatedly tried to contact poshmark and the sellerNo ResponseEVER
Had to make a claim with paypal to get my money backIf you are thinking about using poshmark, do yourself a favor and RUN
Do not use this company bit is fine as long as you have no problems with the item you boughtBut I recently bought an item for $It was listed as a size mediumThe item clearly had been washed and shrunk and when I match it up with a size small was smaller than itI clearly sent them photos of this concernThey refused to address it and I am stuck with a shirt I cannot wear or resellHorrible customer serviceI cancelled my accountOther reviews say the exact same thingNo protection for the buyer
Poshmark does not have a viable customer service departmentDon't be fooled by the commercials, they even have one of their co-founders pretending to be a consumer on the promoShopping on this site is ok until you have an issue, then you might find yourself at a great financial loss considering the cost of your purchaseAs long as you don't have any issues with your order, you should be fine shopping thereHowever, this is a highly unrealistic expectation for any business and should be addressed I advise consumers to shop on alternative consignment sites that have a well established customer service department, including a working telephone operationPoshmark needs to form a strong customer service department fast before they find themselves out of businessSeverely delayed correspondence through email and the excuses they give not answering your requests are pathetic, if they employed a greater amount of workers to handle return cases they would find themselves with an A+ ratingUntil then I can see this business beginning to collapseI personally have been waiting almost two weeks to et a return approval, Ive yet to receive a return issued to my bankIt will probably be a solid month (or more) until I receive a refund sent to my bankI refuse to shop on this site ever again; this is certainly one of those cases where, if possible, I give them zero stars
Complaint: ***I am rejecting this response because:Sincerely,*** *** I want a full refund for *** that buyer was a nut case she left me messages begging me for that bagI proofed pics to posh they failed to comply
On May I ordered a Lime Ricki small tankini top for $** plus shippingOrder***The item arrived on Friday, June 2nd (per tracking) but being out of town I did not get until Monday, June 5thImmediately upon opening I saw the product was stained and the fabric thin and stretched out, it was not in the condition listedI immediately opened the app and submitted a return request (on Monday June 5th)...not receiving a response I resubmitted again later in the day on Monday and filed a negative review on sellerOn Tuesday June I emailed the company since I had not received notification of refund requestOn Wednesday June I was denied a return because I allegedly did not submit a refund request through the app within hours...which as I mentioned I did not once, but twice on an app that was current and updated on my ***I was declined a refund on my item that is in poor conditionIt is ridiculous an app is required to request a refund and obviously do
Order #***I sold a pair of *** shoes, the buyer after a whole day of owning them reported them as not described, despite me providing photos to poshmark I sent them in condition as described poshmark allowed the return of the shoes and advised me if the shoes are not in the condition I sent I need to report when I receive themAs soon as I received them I reported them as not described with a ton of pictures to compare how I sent them and how I received them and they denied my claim and now im at the loss of shoes and no moneyI was sent back damaged worn shoes, not the shoes I sent to the buyerBuyer was also new and poshmark does not care and always side with buyers and screws over seller
I purchased an item on Postmark.com, and was sent the completely WRONG itemI ordered a orange flower cardigan, and received a mauve skirtI contacted the seller immediately upon receiving the wrong item, and she messaged back that she made a mistake and shipped my sweater to someone else, and that person's skirt to meThat was a week agoI contacted Postmark to ask them to facilitate me getting the item I ordered a paid for--and all I received was a mailing label to ship the skirt I received to someone else--absolutely ZERO response as to where my item is, nor when I will be receiving it! It's like they want me to mail the item I received to someone else and aren't caring one bit about getting my item to me! In a week I haven't received a single response to my emails asking where my item is, nor when I might receive itThis is unprofessional and this business is a complete JOKEI want my Posh credit refunded to me so I can spend it on something I want, not whatever a seller deci
I ordered "#### items ###### Mystery Box." from *** This was my first Poshmark purchase and I am very disappointed with this purchaseThis is a mystery box, however there is no clothing style name and number identified for each productI cannot research the product because there is no style name and numberDescription says "Items Condition include EUC, NWT, NWOT"How am I supposed to know if the item is EUC or NWOT? This information was not provided so I cannot answer this question for any prospective buyersI don't know if it is EUC or NWOTAlso, I received ZERO NWT, which was very disappointingI never got the NWT item conditionI don't have the information for these productsI cannot use this product and I want to return it for a full refundI also want my $referral promo backI hope to continue using poshmark, so I hope you will help me with this purchaseOn your decision submitted today (10/14), you denied my returnI strongly disagree with your decision to
I ordered a pair of shoes off the websiteThe website clearly states that you are allowed to return items that have been damaged if it was not disclosed to the buyerThe sole on one of the shoes was coming off when I received the shoeThis was not disclosed to me and Poshmark denied my return based on “undisclosed scuffs.” I never said anything about scuffs in my request to returnThe sole of the shoe was coming off and the shoes are unwearableAs a buyer, this information was not disclosed to meOn top of that, they immediately gave my money to the sellerWhen I tried to contact them they did not respondIt has been days since I emailed them complaining about he decision madeNo response has been made and they have not reached out to me to try and resolve the issueThe seller on the site even apologized in her respond and said she was sorry and didn’t know the shoe was like thatI just want my money back from this terrible site
I sold a Nixon Mission Smartwatch through PoshmarkThe watch sold within a week of being on the site and everything was fineThe buyer then wanted to return it because the watch was missing an item that I was unaware ofI commented back that I was sorry, it was an oversight and that I would accept the return no problem and extended my apologiesPoshmark set up the return and a box arrived at my houseI opened the box and all the buyer returned was the empty box and manual, no watch and no chargerI informed Poshmark of this and did NOT authorize the release of funds to the buyerI submitted the problem via the tools on their app and sent them an e-mail detailing the situation with pictures of what I receivedThe next day I checked the status and they released funds back to the buyer so now the buy has the money that was supposed to go to me and my watchI just want one of the twoThe following day I received a e-mail from Poshmark that they were sorry but they were not going
According to Poshmark, all sales are final/ no returns permitted unless you receive a product from a seller that was not as advertisedI sold an Apple Watch series to a buyer who then proceeded to open up a case on me because she couldn’t figure out how to operate the Watch, so she wanted a refundThis did not warrant her a refund!! My watch was in excellent condition and now God knows what condition it’s going to be in once I actually get it back! (If I even get it back) I more than likely have just lost $250!! I’m absolutely furious that Poshmark approved this after sending them proof of what I sent to the buyer was 100% what I advertised and worked 100% before I sent it! I want my money because I know the Watch is not going to be usable even if I get it back if this buyer can’t eben figure out how to work it!! Poshmark claimed they approved the return request because “they don’t support the sell of electronics.” Then WHY are there hundreds of other Apple watches on their site fo
For sellers of legitimate products, this company is a bad deal They have a "review" process that really just consists of the buyer submitting pictures claiming that an item was damaged or not as described in the original listing Then they drag both buyer and seller through a convoluted process of "reviewing" the submitted materials Maybe they ask for more documentation from the seller Maybe they ask for more documentation from the buyer But ultimately, they side with the buyer The items that the seller receives back are never in the same condition they were when sent to the buyer So the buyer is happy...and maybe got a freebie out of the deal depending on what they did with the item while it was in their possession...and the seller is out of a product that was just fine when it left their hands initially Sellers also get completely hosed on the "commission" that the company takes Buyers get hosed on shipping I hate that this company has cost me so much time and energy In the interest of my sanity, I am giving them up
My Debit card was hacked and a charge from POSHMARK is pendingThey have no direct contact to be able to speak to anyone at the Company very POOR CUSTOMER SERVICEWOULD NEVER RECOMMEND!!!!
I paid poshmark to send an item back to meI double checked both my paypal address (the account I paid for the item return shipping fee with) and then checked my poshmark profile to make sure that address was correct as wellPoshmark generates an “automated” shipping label with an address I haven’t lived at for more than a yearThey told me to contact USPS, who told me that ONLY poshmark can change the shipping on my packageWhich is being shipped to a vacant buildingI’ve weitten poshmark well over ten e-mail and continue to get an automated response stating the same thing again and again with absolutely no help correcting the problem that their automated system created
I ordered from Poshmark on 9-6-18, as of today (9-17-18) I have not rec'd my item and my credit card was charged Today I cancelled This is a terrible website, and I do not recommend ordering from them
CEO, *** *** *** ***, our SVP of Community, Tracy Sun Co-Founder, SVP of New Markets Gautam Golwala Co-Founder, CTO Chetan Pungaliya Co-Founder, SVP of Engineering November 20, I have contacted Poshmark at least times since selling my 1st two items as a new seller (October 2018) to find out why my earnings have not been deposited to my bank as I requestedThese sells occurred in October & 31, I requested that my earnings be transferring to my bank account, cash out on November 3, After sending emails over a month's period of time I only received one response almost weeks ago saying that my deposit should be processed in an additional to daysIt has been two weeks since then, and nothingThere is no way of speaking to anyone at this company, which is highly suspicious and ridiculousIt is unlawful for sellers' earnings to be held after buyers have received goods and reported high ratings of product and the sellerI received stars from b
Horrible experience with this companyThey simply won't respond to any of my emailsThere's no other way of contacting themI've lost lots of money and expensive merchandise due to scammers on this app and the company refuses to work with meBut they'll gladly take my money and percentage out of what ever I sell
On September 26, Poshmark sent me an email and said they was sending my Louis Vitton bag back to me because the customer who purchased it didn’t like it so it’s been over months now and I have sent over emails asking where is my returned bagI told them over and over again that this is unacceptable and either own up to it and say you lost it and just pay me for it but they keep sending me these generic emails response which is annoying so I told them I’m taking the next step in filing a complaint
I ordered some shoes from one of their consignors over a week ago (9/7/18), and have yet to receive any notification that the item has been shippedMoney was withdrawn from my bank account for the order
Purchased a pair of what was supposed to be new UGG boots with tags from a seller on the websiteUpon receiving the boots, they were inspected and appeared to be inauthentic as well as not in the condition described on the seller’s profile and in the picturesTherefore, a request for a refund was initiated by meOn the site they only allow you to choose one option in order to complain about your productTwo of the options for a refund are “Order Not as Descrbed” or “Not Authentic”My complaint was filed under the “Not Authentic” tab because the boots did not appear to be authentic because of how they looked and the damage they hadHowever, in the description since the complaint was about authenticity, the crux of my complain was that it was inauthentic because of the color of the writing on the boots and the incorrect fur on the inside of the bootThe damage of the boot should have spoken for itself because I? submitted pictures of what it looked likeThey denied my refund stat
Absolute Jokebought an item for my daughter and got zero response from sellerRepeatedly tried to contact poshmark and the sellerNo ResponseEVER
Had to make a claim with paypal to get my money backIf you are thinking about using poshmark, do yourself a favor and RUN
Do not use this company bit is fine as long as you have no problems with the item you boughtBut I recently bought an item for $It was listed as a size mediumThe item clearly had been washed and shrunk and when I match it up with a size small was smaller than itI clearly sent them photos of this concernThey refused to address it and I am stuck with a shirt I cannot wear or resellHorrible customer serviceI cancelled my accountOther reviews say the exact same thingNo protection for the buyer
Poshmark does not have a viable customer service departmentDon't be fooled by the commercials, they even have one of their co-founders pretending to be a consumer on the promoShopping on this site is ok until you have an issue, then you might find yourself at a great financial loss considering the cost of your purchaseAs long as you don't have any issues with your order, you should be fine shopping thereHowever, this is a highly unrealistic expectation for any business and should be addressed I advise consumers to shop on alternative consignment sites that have a well established customer service department, including a working telephone operationPoshmark needs to form a strong customer service department fast before they find themselves out of businessSeverely delayed correspondence through email and the excuses they give not answering your requests are pathetic, if they employed a greater amount of workers to handle return cases they would find themselves with an A+ ratingUntil then I can see this business beginning to collapseI personally have been waiting almost two weeks to et a return approval, Ive yet to receive a return issued to my bankIt will probably be a solid month (or more) until I receive a refund sent to my bankI refuse to shop on this site ever again; this is certainly one of those cases where, if possible, I give them zero stars
Complaint: ***I am rejecting this response because:Sincerely,*** *** I want a full refund for *** that buyer was a nut case she left me messages begging me for that bagI proofed pics to posh they failed to comply
On May I ordered a Lime Ricki small tankini top for $** plus shippingOrder***The item arrived on Friday, June 2nd (per tracking) but being out of town I did not get until Monday, June 5thImmediately upon opening I saw the product was stained and the fabric thin and stretched out, it was not in the condition listedI immediately opened the app and submitted a return request (on Monday June 5th)...not receiving a response I resubmitted again later in the day on Monday and filed a negative review on sellerOn Tuesday June I emailed the company since I had not received notification of refund requestOn Wednesday June I was denied a return because I allegedly did not submit a refund request through the app within hours...which as I mentioned I did not once, but twice on an app that was current and updated on my ***I was declined a refund on my item that is in poor conditionIt is ridiculous an app is required to request a refund and obviously do
Order #***I sold a pair of *** shoes, the buyer after a whole day of owning them reported them as not described, despite me providing photos to poshmark I sent them in condition as described poshmark allowed the return of the shoes and advised me if the shoes are not in the condition I sent I need to report when I receive themAs soon as I received them I reported them as not described with a ton of pictures to compare how I sent them and how I received them and they denied my claim and now im at the loss of shoes and no moneyI was sent back damaged worn shoes, not the shoes I sent to the buyerBuyer was also new and poshmark does not care and always side with buyers and screws over seller
I purchased an item on Postmark.com, and was sent the completely WRONG itemI ordered a orange flower cardigan, and received a mauve skirtI contacted the seller immediately upon receiving the wrong item, and she messaged back that she made a mistake and shipped my sweater to someone else, and that person's skirt to meThat was a week agoI contacted Postmark to ask them to facilitate me getting the item I ordered a paid for--and all I received was a mailing label to ship the skirt I received to someone else--absolutely ZERO response as to where my item is, nor when I will be receiving it! It's like they want me to mail the item I received to someone else and aren't caring one bit about getting my item to me! In a week I haven't received a single response to my emails asking where my item is, nor when I might receive itThis is unprofessional and this business is a complete JOKEI want my Posh credit refunded to me so I can spend it on something I want, not whatever a seller deci
I ordered "#### items ###### Mystery Box." from *** This was my first Poshmark purchase and I am very disappointed with this purchaseThis is a mystery box, however there is no clothing style name and number identified for each productI cannot research the product because there is no style name and numberDescription says "Items Condition include EUC, NWT, NWOT"How am I supposed to know if the item is EUC or NWOT? This information was not provided so I cannot answer this question for any prospective buyersI don't know if it is EUC or NWOTAlso, I received ZERO NWT, which was very disappointingI never got the NWT item conditionI don't have the information for these productsI cannot use this product and I want to return it for a full refundI also want my $referral promo backI hope to continue using poshmark, so I hope you will help me with this purchaseOn your decision submitted today (10/14), you denied my returnI strongly disagree with your decision to
I ordered a pair of shoes off the websiteThe website clearly states that you are allowed to return items that have been damaged if it was not disclosed to the buyerThe sole on one of the shoes was coming off when I received the shoeThis was not disclosed to me and Poshmark denied my return based on “undisclosed scuffs.” I never said anything about scuffs in my request to returnThe sole of the shoe was coming off and the shoes are unwearableAs a buyer, this information was not disclosed to meOn top of that, they immediately gave my money to the sellerWhen I tried to contact them they did not respondIt has been days since I emailed them complaining about he decision madeNo response has been made and they have not reached out to me to try and resolve the issueThe seller on the site even apologized in her respond and said she was sorry and didn’t know the shoe was like thatI just want my money back from this terrible site
I sold a Nixon Mission Smartwatch through PoshmarkThe watch sold within a week of being on the site and everything was fineThe buyer then wanted to return it because the watch was missing an item that I was unaware ofI commented back that I was sorry, it was an oversight and that I would accept the return no problem and extended my apologiesPoshmark set up the return and a box arrived at my houseI opened the box and all the buyer returned was the empty box and manual, no watch and no chargerI informed Poshmark of this and did NOT authorize the release of funds to the buyerI submitted the problem via the tools on their app and sent them an e-mail detailing the situation with pictures of what I receivedThe next day I checked the status and they released funds back to the buyer so now the buy has the money that was supposed to go to me and my watchI just want one of the twoThe following day I received a e-mail from Poshmark that they were sorry but they were not going
According to Poshmark, all sales are final/ no returns permitted unless you receive a product from a seller that was not as advertisedI sold an Apple Watch series to a buyer who then proceeded to open up a case on me because she couldn’t figure out how to operate the Watch, so she wanted a refundThis did not warrant her a refund!! My watch was in excellent condition and now God knows what condition it’s going to be in once I actually get it back! (If I even get it back) I more than likely have just lost $250!! I’m absolutely furious that Poshmark approved this after sending them proof of what I sent to the buyer was 100% what I advertised and worked 100% before I sent it! I want my money because I know the Watch is not going to be usable even if I get it back if this buyer can’t eben figure out how to work it!! Poshmark claimed they approved the return request because “they don’t support the sell of electronics.” Then WHY are there hundreds of other Apple watches on their site fo
For sellers of legitimate products, this company is a bad deal They have a "review" process that really just consists of the buyer submitting pictures claiming that an item was damaged or not as described in the original listing Then they drag both buyer and seller through a convoluted process of "reviewing" the submitted materials Maybe they ask for more documentation from the seller Maybe they ask for more documentation from the buyer But ultimately, they side with the buyer The items that the seller receives back are never in the same condition they were when sent to the buyer So the buyer is happy...and maybe got a freebie out of the deal depending on what they did with the item while it was in their possession...and the seller is out of a product that was just fine when it left their hands initially Sellers also get completely hosed on the "commission" that the company takes Buyers get hosed on shipping I hate that this company has cost me so much time and energy In the interest of my sanity, I am giving them up
My Debit card was hacked and a charge from POSHMARK is pendingThey have no direct contact to be able to speak to anyone at the Company very POOR CUSTOMER SERVICEWOULD NEVER RECOMMEND!!!!
I paid poshmark to send an item back to meI double checked both my paypal address (the account I paid for the item return shipping fee with) and then checked my poshmark profile to make sure that address was correct as wellPoshmark generates an “automated” shipping label with an address I haven’t lived at for more than a yearThey told me to contact USPS, who told me that ONLY poshmark can change the shipping on my packageWhich is being shipped to a vacant buildingI’ve weitten poshmark well over ten e-mail and continue to get an automated response stating the same thing again and again with absolutely no help correcting the problem that their automated system created
I ordered from Poshmark on 9-6-18, as of today (9-17-18) I have not rec'd my item and my credit card was charged Today I cancelled This is a terrible website, and I do not recommend ordering from them
CEO, *** *** *** ***, our SVP of Community, Tracy Sun Co-Founder, SVP of New Markets Gautam Golwala Co-Founder, CTO Chetan Pungaliya Co-Founder, SVP of Engineering November 20, I have contacted Poshmark at least times since selling my 1st two items as a new seller (October 2018) to find out why my earnings have not been deposited to my bank as I requestedThese sells occurred in October & 31, I requested that my earnings be transferring to my bank account, cash out on November 3, After sending emails over a month's period of time I only received one response almost weeks ago saying that my deposit should be processed in an additional to daysIt has been two weeks since then, and nothingThere is no way of speaking to anyone at this company, which is highly suspicious and ridiculousIt is unlawful for sellers' earnings to be held after buyers have received goods and reported high ratings of product and the sellerI received stars from b
Horrible experience with this companyThey simply won't respond to any of my emailsThere's no other way of contacting themI've lost lots of money and expensive merchandise due to scammers on this app and the company refuses to work with meBut they'll gladly take my money and percentage out of what ever I sell