A pair of shoes were advertised on the siteI SPECIFICALLY asked about the material of the productI literally said, "Are these made of pony hair"Sounds weird, but I asked because I've bought several pairs of this exact same shoe in the past and they have a different fit than that of shoes made by other fabricsThe seller responded, "Yes, they are"Well great! I order themI travel for business so I wasn't at my apartment when they arrivedI didn't find this an issue considering I literally asked the seller about the material and was given what I thought was a truthful answerWell, when I come home from my business trip, I open the package, look right inside the shoe and the seller literally lied about the material; it said "calf hair"(Steve Madden makes shoes of all different fabrics)I contact Poshmark immediately to let them know the seller lied to me and their response was well you didn't contact us days after they were delivered (as I said I was away on business)Th
I purchased a couple of items from this site, both within minutesMy birthday was around the corner and I wanted a couple of new color dressesI say that because I have so many different colors but none in the the two that I foundSpecifically, BEBE dressesI paid, got my items on Thurs and FriThe hot pink came, was totally authentic, real tags, real everything and looked just like the other Bebe dresses in my closetI have white, cobalt blue, black, and used to have this beautiful red but it sold out and the one I had was too stubbly to wear so I retired itSo I found hot pink and red FINALLY after a long time of looking for this colorI was sooo excitedAnyway, pink camePerfect, felt the same, tags the same, etcThe "red" was cheap feeling, had tags other than anything I'd ever seen from Bebe, etcThe item is clearly fakeI immediately did not "accept" the red but accepted the pinkI opened a complaint immediatelyI sent pics, and was asked to send moreDid that and then after days, got a reply saying basically that the item is authenticI can't believe they'd ignore that evidenceAnyway, so I lost my money, which isn't a lot but it's the principleLost my money, my time, and I am super disappointed in the experience overallAfter multiple emails, I'm still being told that the item is legit which is a lieAnyway, DO NOT buy from this siteScammers
Had a bad experience on poshmark where a buyer was verbally abusive on a “case open”and the site didn’t do anything or respond to my email correspondence regarding the matterI am a female and the male buyer was very aggressive on the site to the point I’m nervousNever using this site againIt’s unaccepatable to be verbally abused anywhere and as the middle man, they should have intervened
I had made a sale through poshmark over weeks agoThe client already received the shoes CL So skate Nude size 38, which I should’ve profited dollarsI had made a mistake and accidentally given them only my routing numberWhen I emailed them to let them know the error on my end they informed me that Citibank had already corrected the error, and that 2-business days from February 14th that the money should be in my accountToday is February 20thI have no received anything and with all the information provided to Citibank they don’t see anything pending or even close to what I am talking aboutI have contacted Poshmark 5x via email since they don not have a direct phone number in regards to this and I have not gotten a response whatsoeverI’m livid and knowing that this is my first sale through Poshmark I will never be using this again to sell anythingPoshmark already received their portion of the money now I’m stuck with nothing after selling shoes worth dollar
I purchased a JAI Sterling Silver Watch from a seller on Poshmark on 10/The watch was clearly labelled stainless steelI contacted Poshmark Customer Support within says of the purchase as stated in the return policy, that stayed once verified, a refund will be issuedUnfortunately, they only gave me a $** credit and am forcing me to keep the watchThe watch was misrepresented and Poshmark did not stand by their policy to issue a refund
I am a seller on PoshmarkI sold am item to a customerAll items were packaged and sent to the customerDuring shipment, USPS damaged the package and lay some of the items during transitThe customer filed a claim once they received the items, understandably soPoshmark accepted the claim and notified me that they were going to react my earnings and refund the customer solely due to the fact that the sale of skincare is not "supported" by PoshmarkI checked their website BEFORE I made posts top sale my items (which are all skincare)No where on the site does it state that the sale of skincare is prohibited nor unsupportedHad I known, I would have chosen a different site to sell my itemsSince their entire reason provided for retracting my earnings is based on something not listed on their site, I should be given my earnings and their site needs to be updated
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Sincerely, Jennifer ***
I purchased earrings from a retailer on poshmarkThe items were listed as NWT (new with tags) I did receive the earrings however they are clearly doctored by the sellerA gem was missing and was replaced with a black sequin and covered with black sharpie or black paintWhen I noticed I looked at the listing and if you zoom in super close you can see the small hole in the sequin on the listingI notified seller and she was defending herself and admitted the backs were replaced because they were rusty so they are not NWTWhen I notified poshmark about my experience and requested to get my money back for this fraudulent description of theses earrings I was denied they obviously didn't even look at my photos I includedWhen I responded I have been ignored by poshmark since!
I had a David Yurmam Blue Topaz pendant that I listed on PoshmarkA buyer purchased the pendant on the appI put the pendant in the official David Yurman jewelry pouch that it came in, placed the pouch in a white jewelry box and tied it with pink ribbonThen I took the box to a *** and gave them the Poshmark prepaid shipping label and they gave me the correct shipping cardboard boxI shipped the pendantThe buyer received the package and had days to accept itWithin the last hour of the third day, the buyer submitted photos and a complaint saying the pendant was damagedI asked to see the photos the buyer submittedThe photos did not match what I sentFirst, the my claimed that I just tossed the pendant alone in a cheap broken boxThe jewelry pouch was not in the photosThe eye of the pendant was twisted and the back and sides scratched upThe day before I accepted the buyer's offer I took the pendant to a local consignment store and they offered $** less than the Poshma
I sold items using the Poshmark appThese sales gave me a balance of ***, to redeem my money I can either set up direct deposit or request a checkI can't do neither because to do that step, Poshmark requires a verification code, which they are supposed to send to the user emailI have requested this code many many timesI have yet to receive it, which means I have been unable to set up direct deposit and transfer the fundsI have contacted Poshmark regarding this issue, and have received no replyI have been unable to transfer the funds for weeks nowThis means that Poshmark is keeping their 20% commission, but won't allow me to transfer the money I earned from my salesIn summary, I don't have the items, and I don't have my money, but Poshmark has their commission
Poshmark knowing sided with a seller against my return requestI sent documentation and pictures showing the differences in the wallet I purchased from a seller on Poshmark and authentic wallets I researched by going into a real *** boutique and *** ***So they knowingly let fake designer merchandise be sold to customers by approving the sale against the customers will
This company is very careless about communicating with you on issues with your sellAs a seller you have zero protection and if something happens you have to wait weeks to get a responseThey send an automotive message saying that they will response as soon as hours but that is not the caseA lot of the times you are waiting weeks many even months to get a response and by then the issue doesn’t even matter anymoreThey lack communication and just don’t care as a companyThey also make huge mistakesI had a friend who sold a very experience bag and shipped it out the same day only for Poshmark to cancel the order next day and tell her not to ship it out when *** already had the shipmentShe has yet to hear anything back about her bagHorrible customer service
I purchased a *** Diamond watch on poshmark in DecemberIt was approved as authentic and working via their Poshmark concierge service, which inspects items over $***The idea behind this is that customers can feel secure purchasing a luxury item as it is thoroughly inspected in person at their head quartersTwo months later, I sold this same watchI wore it daily and it was keeping perfect time up until the day I mailed itI literally took it off my wrist and packed it upIn addition, It was serviced a few weeks before the sale by a jeweler and I have proof of thisThe watch was mailed to concierge headquarters and approved by their luxury experts as authentic and running before being mailed to the buyerUpon receipt of the watch, the buyer immediately opened a case that it was not keeping timeI thought this was odd as it had just been inspected and APPROVED the day before in person by poshmark expertsThe case dragged on for over two weeks, with the watch in the buyers
This company is so wrapped up in creating red tape that it allows chaos and harassment to its users.example: no phone contact for any reason- customer assistance, problems, harassing/ bullying , everything is via email- with robo generated replyDays later another generic email, nothing is usually resolvedAnother instance- other poshmark members authentic listing without knowledge- reported listings show up in your news feed asking if you think it’s true or false, these are real reported listings, on random items that some people have NO KNOWLEDGE of the brands, they answer however they wantAlso mentally unstable and also anonymous person randomly keeps reporting my authentic listings , creating ALOT of problems and wasted time on my end, clearly out of spite for not accepting a $offer I assume- allowing this person to do this numerous times a week- There should be an automatic block from this person after two times for our own safety since we obviously don’t know who it is to d
As per Poshmark's return policy, all sales are finalHowever, a customer may open a case with us if the item they received was not as described in the listing (https://poshmark.com/faq)Our dispute management team thoroughly investigates every case and was unable to approve the case in question as
the item was deemed to be 'as described' by the sellerWe highly recommend prospective buyers contact sellers directly to request exact measurements.
Due to this, we consider the matter resolved
Product not as describedDamagedPoshmark would not take it back and issue refund in accordance with their own policiesThey do not respond and do not have a phone # to call
I purchased New product, not defective, never worn, with tagsThe leggings received were defective and questionable and did not appear authentic as advertisedI immediately contacted poshmark per their web instructions, did not accept this order on line, sent pictures and descriptions of defectsThe return "team" consistently denied my requests for refundThe team recommended I open a poshmark store on line and sell the productI find this treatment in complete violation of their statements to buyers as to returns
A pair of shoes were advertised on the siteI SPECIFICALLY asked about the material of the productI literally said, "Are these made of pony hair"Sounds weird, but I asked because I've bought several pairs of this exact same shoe in the past and they have a different fit than that of shoes made by other fabricsThe seller responded, "Yes, they are"Well great! I order themI travel for business so I wasn't at my apartment when they arrivedI didn't find this an issue considering I literally asked the seller about the material and was given what I thought was a truthful answerWell, when I come home from my business trip, I open the package, look right inside the shoe and the seller literally lied about the material; it said "calf hair"(Steve Madden makes shoes of all different fabrics)I contact Poshmark immediately to let them know the seller lied to me and their response was well you didn't contact us days after they were delivered (as I said I was away on business)Th
I purchased a couple of items from this site, both within minutesMy birthday was around the corner and I wanted a couple of new color dressesI say that because I have so many different colors but none in the the two that I foundSpecifically, BEBE dressesI paid, got my items on Thurs and FriThe hot pink came, was totally authentic, real tags, real everything and looked just like the other Bebe dresses in my closetI have white, cobalt blue, black, and used to have this beautiful red but it sold out and the one I had was too stubbly to wear so I retired itSo I found hot pink and red FINALLY after a long time of looking for this colorI was sooo excitedAnyway, pink camePerfect, felt the same, tags the same, etcThe "red" was cheap feeling, had tags other than anything I'd ever seen from Bebe, etcThe item is clearly fakeI immediately did not "accept" the red but accepted the pinkI opened a complaint immediatelyI sent pics, and was asked to send moreDid that and then after days, got a reply saying basically that the item is authenticI can't believe they'd ignore that evidenceAnyway, so I lost my money, which isn't a lot but it's the principleLost my money, my time, and I am super disappointed in the experience overallAfter multiple emails, I'm still being told that the item is legit which is a lieAnyway, DO NOT buy from this siteScammers
Had a bad experience on poshmark where a buyer was verbally abusive on a “case open”and the site didn’t do anything or respond to my email correspondence regarding the matterI am a female and the male buyer was very aggressive on the site to the point I’m nervousNever using this site againIt’s unaccepatable to be verbally abused anywhere and as the middle man, they should have intervened
I had made a sale through poshmark over weeks agoThe client already received the shoes CL So skate Nude size 38, which I should’ve profited dollarsI had made a mistake and accidentally given them only my routing numberWhen I emailed them to let them know the error on my end they informed me that Citibank had already corrected the error, and that 2-business days from February 14th that the money should be in my accountToday is February 20thI have no received anything and with all the information provided to Citibank they don’t see anything pending or even close to what I am talking aboutI have contacted Poshmark 5x via email since they don not have a direct phone number in regards to this and I have not gotten a response whatsoeverI’m livid and knowing that this is my first sale through Poshmark I will never be using this again to sell anythingPoshmark already received their portion of the money now I’m stuck with nothing after selling shoes worth dollar
I purchased a JAI Sterling Silver Watch from a seller on Poshmark on 10/The watch was clearly labelled stainless steelI contacted Poshmark Customer Support within says of the purchase as stated in the return policy, that stayed once verified, a refund will be issuedUnfortunately, they only gave me a $** credit and am forcing me to keep the watchThe watch was misrepresented and Poshmark did not stand by their policy to issue a refund
I am a seller on PoshmarkI sold am item to a customerAll items were packaged and sent to the customerDuring shipment, USPS damaged the package and lay some of the items during transitThe customer filed a claim once they received the items, understandably soPoshmark accepted the claim and notified me that they were going to react my earnings and refund the customer solely due to the fact that the sale of skincare is not "supported" by PoshmarkI checked their website BEFORE I made posts top sale my items (which are all skincare)No where on the site does it state that the sale of skincare is prohibited nor unsupportedHad I known, I would have chosen a different site to sell my itemsSince their entire reason provided for retracting my earnings is based on something not listed on their site, I should be given my earnings and their site needs to be updated
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Sincerely, Jennifer ***
Initial Business Response /* (1000, 5, 2015/04/06) */
Case resolved
I purchased earrings from a retailer on poshmarkThe items were listed as NWT (new with tags) I did receive the earrings however they are clearly doctored by the sellerA gem was missing and was replaced with a black sequin and covered with black sharpie or black paintWhen I noticed I looked at the listing and if you zoom in super close you can see the small hole in the sequin on the listingI notified seller and she was defending herself and admitted the backs were replaced because they were rusty so they are not NWTWhen I notified poshmark about my experience and requested to get my money back for this fraudulent description of theses earrings I was denied they obviously didn't even look at my photos I includedWhen I responded I have been ignored by poshmark since!
I had a David Yurmam Blue Topaz pendant that I listed on PoshmarkA buyer purchased the pendant on the appI put the pendant in the official David Yurman jewelry pouch that it came in, placed the pouch in a white jewelry box and tied it with pink ribbonThen I took the box to a *** and gave them the Poshmark prepaid shipping label and they gave me the correct shipping cardboard boxI shipped the pendantThe buyer received the package and had days to accept itWithin the last hour of the third day, the buyer submitted photos and a complaint saying the pendant was damagedI asked to see the photos the buyer submittedThe photos did not match what I sentFirst, the my claimed that I just tossed the pendant alone in a cheap broken boxThe jewelry pouch was not in the photosThe eye of the pendant was twisted and the back and sides scratched upThe day before I accepted the buyer's offer I took the pendant to a local consignment store and they offered $** less than the Poshma
I sold items using the Poshmark appThese sales gave me a balance of ***, to redeem my money I can either set up direct deposit or request a checkI can't do neither because to do that step, Poshmark requires a verification code, which they are supposed to send to the user emailI have requested this code many many timesI have yet to receive it, which means I have been unable to set up direct deposit and transfer the fundsI have contacted Poshmark regarding this issue, and have received no replyI have been unable to transfer the funds for weeks nowThis means that Poshmark is keeping their 20% commission, but won't allow me to transfer the money I earned from my salesIn summary, I don't have the items, and I don't have my money, but Poshmark has their commission
Poshmark knowing sided with a seller against my return requestI sent documentation and pictures showing the differences in the wallet I purchased from a seller on Poshmark and authentic wallets I researched by going into a real *** boutique and *** ***So they knowingly let fake designer merchandise be sold to customers by approving the sale against the customers will
This company is very careless about communicating with you on issues with your sellAs a seller you have zero protection and if something happens you have to wait weeks to get a responseThey send an automotive message saying that they will response as soon as hours but that is not the caseA lot of the times you are waiting weeks many even months to get a response and by then the issue doesn’t even matter anymoreThey lack communication and just don’t care as a companyThey also make huge mistakesI had a friend who sold a very experience bag and shipped it out the same day only for Poshmark to cancel the order next day and tell her not to ship it out when *** already had the shipmentShe has yet to hear anything back about her bagHorrible customer service
I purchased a *** Diamond watch on poshmark in DecemberIt was approved as authentic and working via their Poshmark concierge service, which inspects items over $***The idea behind this is that customers can feel secure purchasing a luxury item as it is thoroughly inspected in person at their head quartersTwo months later, I sold this same watchI wore it daily and it was keeping perfect time up until the day I mailed itI literally took it off my wrist and packed it upIn addition, It was serviced a few weeks before the sale by a jeweler and I have proof of thisThe watch was mailed to concierge headquarters and approved by their luxury experts as authentic and running before being mailed to the buyerUpon receipt of the watch, the buyer immediately opened a case that it was not keeping timeI thought this was odd as it had just been inspected and APPROVED the day before in person by poshmark expertsThe case dragged on for over two weeks, with the watch in the buyers
Ordered and paid for a Gucci beltThey took my money and did not send my beltIgnored my attempts to contact them
This company is so wrapped up in creating red tape that it allows chaos and harassment to its users.example: no phone contact for any reason- customer assistance, problems, harassing/ bullying , everything is via email- with robo generated replyDays later another generic email, nothing is usually resolvedAnother instance- other poshmark members authentic listing without knowledge- reported listings show up in your news feed asking if you think it’s true or false, these are real reported listings, on random items that some people have NO KNOWLEDGE of the brands, they answer however they wantAlso mentally unstable and also anonymous person randomly keeps reporting my authentic listings , creating ALOT of problems and wasted time on my end, clearly out of spite for not accepting a $offer I assume- allowing this person to do this numerous times a week- There should be an automatic block from this person after two times for our own safety since we obviously don’t know who it is to d
Initial Business Response /* (1000, 5, 2015/03/25) */
This case has been resolved and the buyer has been issued a refund
As per Poshmark's return policy, all sales are finalHowever, a customer may open a case with us if the item they received was not as described in the listing (https://poshmark.com/faq)Our dispute management team thoroughly investigates every case and was unable to approve the case in question as
the item was deemed to be 'as described' by the sellerWe highly recommend prospective buyers contact sellers directly to request exact measurements.
Due to this, we consider the matter resolved
Product not as describedDamagedPoshmark would not take it back and issue refund in accordance with their own policiesThey do not respond and do not have a phone # to call
I purchased New product, not defective, never worn, with tagsThe leggings received were defective and questionable and did not appear authentic as advertisedI immediately contacted poshmark per their web instructions, did not accept this order on line, sent pictures and descriptions of defectsThe return "team" consistently denied my requests for refundThe team recommended I open a poshmark store on line and sell the productI find this treatment in complete violation of their statements to buyers as to returns