I paid poshmark to send an item back to meI double checked both my paypal address (the account I paid for the item return shipping fee with) and then checked my poshmark profile to make sure that address was correct as wellPoshmark generates an “automated” shipping label with an address I haven’t lived at for more than a yearThey told me to contact USPS, who told me that ONLY poshmark can change the shipping on my packageWhich is being shipped to a vacant buildingI’ve weitten poshmark well over ten e-mail and continue to get an automated response stating the same thing again and again with absolutely no help correcting the problem that their automated system created
Complaint: ***I am rejecting this response because:simply repeating previous statements does not address the concerns that I raisedI will be escalating this complaint if it cannot be resolved through Revdex.com.Sincerely,Lia ***
I purchased an item through PoshmarkImmediately upon receiving the item from the seller I contacted the seller through the link in Poshmark because of two issues--one, the fabric on the inner lining of the coat, which touches on the neck is pilling, and two, the model of the item which was sent to me was different than the model listed in the item's descriptionThe item's description specifically states there is no pilling anywhere on this itemAlso, the item's description states the item is a Smartwool Smartloft jacket (the model name), however the item really is a Smartwool Men's Corbet 120, an older modelThe seller instantly replied and asked me what could be done to helpI asked if the seller would be willing to provide me a partial refund because of the pilling and the different, older model and the seller agreed to return $to me, which means the transaction total would be lowered to $plus shippingPoshmark chimed in and asked me if I would accept a $credit of
I received a damaged itemUpon submitting photo evidence of the damaged item that I receivedThe seller claimed that I damaged the item myself and was scamming herShe claimed the photos that I took of the item I received were not of what she sent me, that I had somehow hidden away her item, purchased the exact same item, damaged it, and was now attempting to send it to her as a "return."
This isn't the type of transaction that I want to go throughIdeally, it would have been simple, clear, transparentI don't know what happened on their end, but there is hardly a way of ensuring that the transactions are transparent or of providing "legitimate" proof for either side when such disputes arise between buyers and sellers, which further makes dispute settlement challenging since technically either party could have misrepresented the facts and it would be impossible to discern, who is legitimately telling the truthIt is disheartening, hurtful, and offensive to be called a "scammer." This system is unethical and unenforceableTerrible customer serviceIt is grab bag/hit or miss whether you will end up in a situation like thisI highly recommend customers buy directly from retail businesses to avoid situations like this and where you can be certain of products that you buy and receive far better, much more considerate, predictable, reliable, and professional customer serviceNo better words than caveat emptor to describe using a marketplace platform like thisI say avoid the hassleBeing treated that way- called a "scammer" as a customer is hardly professional at all and not something you would have to deal with if buying or making transactions through a retail front
I purchased a pair of boots on the app for $The boots were listed by the seller as “gently worn”Once I recieved the boots I discovered that they had a hole in themI immediately filed a complaint with Poshmark customer service as “item recieved not as described”After a week or so, Poshmark customer service finally responded to my complaint by stating that I had agreed to close the complaint with a $Poshmark creditIn fact, Poshmark had never contacted me and I never agreed to a partial creditPoshmark released my funds to the seller and rejected the return citing that I should have asked questions and I can resell the boots if I don’t want to keep themI am seeking a full refundThe seller never “described” that the boots had a hole in them, Nor was there a photo showing a hole in the bootsThe boots are patent leather and there’s several spots in the photos that look to be the camera flash on the bootsBut, there was never a photo or a mention of a hole in the boots
I am requesting to receive full refund in amount of $due to nonreceipt of item I purchased days agoOn 12/18/I purchased "Vans boat shoes" in the amount of $from PoshmarkOn 12/14/at 10:01PM PST, I contacted Poshmark requesting to know when the item would be shipped at ***On 10/17/1:41AM I received an automated response from Poshmark, "The Seller may be on vacation" and "The Seller may be facing difficulty dropping off your order with USPS in a timely manner"On 12/20/19, 12:13AM PST, I tried to cancel item on Poshmark, but website will not allow me to cancel item, which is violation of their return policyPoshmark website specifically states "(on or after December 20, 2018), if you'd like to cancel, return to your order page and go to Problems / Order Inquiry ? Order is Delayed ? Cancel Order" When going following instructions, on website their is no option to cancel itemLastly, on website it states, "awaiting shipment" stillAgain, I
I sold a luxury purse online through poshmark, on November 21,the purse was approved to be returned back to me due to buyer not happy with purchaseThe buyer has days to return the bought merchandise to the seller and if it isn't returned according to poshmark rules the poshmark automatically deposits the money into your accountI have yet too receive my product or money deposited into my account it has been well over daysI reached out to poshmark via email several timesFinally, I received an email only to be told that they are reaching back out to the buyer again to have her shipPoshmark is allowing this purchaser to keep my merchandise buy not enforcing their on policy!
I ordered an item from a seller on PoshmarkPoshmark holds the funds until the shipment is approved by the purchaserThe goods we're illegitimate, so I returned them to the seller(Poshmark policy for buying items is that the seller has days to ship an item before the sale is cancelled and money returned to the buyer.) There is apparently no such policy in place for returning unsatisfactory items, because it has been over a month since I shipped my return and still have not received my funds in returnThe seller refused to pick up the shipment from his local post officeSo, Poshmark wants me to wait until he complies before returning my fundsI RETURNED THE ITEM A MONTH AGOI am not at faultThe seller sold fake goods which is against the lawAnd Poshmark is punishing me by making me wait on this criminal to comply before sending me my money backThat is completely unfairI should be issued a refund of $immediatelyIt has been far too long for someone to wait in a r
Final Consumer Response /* (3000, 5, 2015/05/22) */
Hello and thank youThe company has let me mail them the item I received in error and said after the seller receives it, I will receive a full refund in hoursI will let you know when that actually happens
*** ***
I have been a seller on Poshmark since December of Since May of 2017, the department which reviews return requests has allowed for incomprehensible scams and irresponsible requests to be made on sellersThis is a fact, not an opinionA claim was recently approved (order ***) regarding a malicious buyer who claims to have received an item with a holeMy photos show no hole, nor were even reviewed as comparisonI will not accept robotic responses from this company any longerIronically, in this particular situation, there was not even a non-robotic response regarding the claim in the first placeThe situation has become intolerableMight I add, I had never had a malicious claim approved prior to May of Since then, there have been over All of which have been malicious scam experiences and irresponsibly approved by customer service robotsCoincidence? NoSince the start of May, however, buyers clearly have been aware of the returns department
I purchased a coat for more than $from their websiteThe seller sent me a coat that was different from the coat that was pictured on the websiteI immediately (that day) contacted the company via email (they do not have customer service by phone) and emailed daily for days in a row asking how I could return the item but no one responded to my repeat emailsFinally after I sent emails in one day I received an email reply and was told I could either donate the item to charity or re-list the item myself as a seller on their websiteThe coat was REALLY expensive so the suggestion that I donate the coat to charity is mean spirited and I have absolutely no interest in becoming a seller on their siteAdvertising one item but sending me a different one is fraudI have never had a more outrageous customer service experience in my life
This company allowed a seller on their site to sell me a flawed product
The seller listed an item as in perfect condition, with no flaws
Believing this to be true, I purchased the item in a bundle with another item (two separate items)
The second item was new, and I removed the tags after receiving it
I then tried on the first item (which was used), and realized it had a stain on it that was not mentioned by the seller
I put in a complaint, and the company automatically issued me a refund, which I did not request
They allowed the seller to lie without reprimand, stating that she sent out a flawless garment, where it was indeed stained (picture submitted with the complaint)
I told the company I wasn't interested in a refund, as I was happy with the second item, and had removed the tags
They then cancelled the refund, but did not refund me or credit me for the flawed item
The company then offered me ten dollars credit for the 40-dollar item
I am now stuck with a shirt
I regret purchasing from Poshmark website using their annoying applicationSo far i’ve Purchases over items within a week my fault should’ve test the system firstI haven’t receive items so far & item is damaged I submitted pictures of damaged item which supposedly was purchased new, damaged item still in case review but haven’t heard anything back since I submitted the pictures were requestedThey have such inaccurate system, it will show I received when I didn’t click “purchase acccepted” they just want keep your moneyI email them from my personal email & using their internal system to email them but off course their system won’t show email tracks, so far I will get a automatic email back every time they get back email but no case open, no email from back from any customer service departmentThey want to keep your money as long as they canI’m looking to get my refund for the items not received total $I don’t see why I should pay for items not received &
I used to sell a lot on the Poshmark app, I had also been a buyer for some items as wellI really enjoyed the whole Poshmark platform, for both buying & sellingI had kept my personal seller closet compliant; making sure I was not selling items against their policyThat was until I decided since everyone else was literally going un-compliant and Poshmark wasn't removing those items or closets (they had strict rules/guidelines when they first developed the site/app for items allowed to sell) where now people were selling very obvious replica bags and various items of top designers, men's clothing, children's clothing, and even cars and bathtubsIt got extremely frustrating to sell items as well once they raised the shipping rate, and buyers would make "offers" on items worth money for half or less than half what the seller listed for, which is already obviously discountedIt's frustrating as a seller when you know for fact other sellers are experiencing the same thing on the ap
I shipped a authentic Louis Vuitton bag to poshmark to verify then to ship to buyer ***I shipped it days ago on 3-1-and have never heard back except Poshmark stated they received and then no communicationI have called both numbers, *** *** *** *** with no answer and no capability to take a voicemail, I have emailed 2x a day to poshmark.com with no answer, I faxed a letter asking them to contact me at *** on 3-6-and it went thru but no answerHas this been stolen-
I have been a member of Poshmark for almost yearsDuring that time I have watched Poshmark's customer service go down hillI received an email from Poshmark saying my account was restricted indefinitely for "other"They removed all my listings and I was unable to buy or comment on anythingI emailed them asking why was my account restricted and it took 3-days before I got this response: "We have restricted your Poshmark account due to multiple suspicious activitiesIt appears there has been multiple incidents where you received empty packages or missing items but the other users have confirmed the correct items has been shippedFor these reasons, we are forced to disable your Poshmark account for further review." I am outragedI had a couple times where someone would return an item they didn't like only to find they kept what they bought from me and sent back something elseThere was an instance where something I purchased arrived ripped open and empty and the post office e
I concur *** *** review of Poshmark.com on 1/23/If you are thinking about purchasing a brand name merchandise on Poshmark, FORGET it! Poshmark DOES NOT take your sideEVERThey put a burden on buyers to prove the item is fakeProviding pictures isn’t good enough! POSHMARK is existed to make moneyTheir policy & procedures are heavily favored their sellersI am going to delete my account with PoshmarkI will never ever use Poshmark again
This seems like a fun and nice way to buy and sell items but it is a total SCAMAs the sellers you are not protectedI recently sold a wallet to a woman, the wallet was in perfect condition, I even sent the box and dustbag and she opened a case against me claiming it was not as describedI emailed poshmark asking to see the pictures because I was so confused as to why a case would be opened up and once they SIDED with her and refunded her the pictures became available to me and low and be hold she RIPPED the wallet herselfAn expensive dollar versace wallet and she basically tore it up claimig I sent it to her that wayNow my wallet is being sent back to me destroyed and is basically unsellable or unusable and poshmark has not answered meThey are un responsive and do not know how to run a businessBasically if someone buys something of yours and decides they dont like it, they can destroy it and claim it came that way and basically you are out of your money and your item can return to u damagedI was shocked that someone would even do that to something so expensive or to someone in general and poshmark just doesn't careThis whole website is awful and NEEDS to be shut downDO NOT sell your stuff on this scam of a website because they will take your money and ruin your stuffThere are countless negative complaints about it im surprised this website is still runningI have never seen a business be run so awfully and so carelessDO NOT USEsafe yourself the trouble and sell elsewhereI will be shutting my account down and selling somewhere elseSomewhere trustworthy
I recently purchased a pair of earrings from Postmark, from a specific sellerThe earrings were defective; one of the stones was crackedI received the following response from someone on the customer service team: hank you for writing inWe apologize you did not receive the order as describedCould you please provide us with photo proof so that we can better assist you? Please note that this is a huge exception to our process, as the funds were released to the seller but a case was not openedWhen the funds are released to the seller we are unable to reverse the transaction for a return or refund, as mentioned in our FAQs: *** Moving forward, if you find an issue with your order, please be sure to open up a formal return case on the order page by clicking "Problems/Order Inquiry." Cases must be opened within days of the item being delivered to your shipping address and the order must not be marked as receivedThis email was written two days ago, and nobody wil
I paid poshmark to send an item back to meI double checked both my paypal address (the account I paid for the item return shipping fee with) and then checked my poshmark profile to make sure that address was correct as wellPoshmark generates an “automated” shipping label with an address I haven’t lived at for more than a yearThey told me to contact USPS, who told me that ONLY poshmark can change the shipping on my packageWhich is being shipped to a vacant buildingI’ve weitten poshmark well over ten e-mail and continue to get an automated response stating the same thing again and again with absolutely no help correcting the problem that their automated system created
Consignment website promises refund if items are not as advertisedHowever when I requested a refund based on that I was denied
Complaint: ***I am rejecting this response because:simply repeating previous statements does not address the concerns that I raisedI will be escalating this complaint if it cannot be resolved through Revdex.com.Sincerely,Lia ***
I purchased an item through PoshmarkImmediately upon receiving the item from the seller I contacted the seller through the link in Poshmark because of two issues--one, the fabric on the inner lining of the coat, which touches on the neck is pilling, and two, the model of the item which was sent to me was different than the model listed in the item's descriptionThe item's description specifically states there is no pilling anywhere on this itemAlso, the item's description states the item is a Smartwool Smartloft jacket (the model name), however the item really is a Smartwool Men's Corbet 120, an older modelThe seller instantly replied and asked me what could be done to helpI asked if the seller would be willing to provide me a partial refund because of the pilling and the different, older model and the seller agreed to return $to me, which means the transaction total would be lowered to $plus shippingPoshmark chimed in and asked me if I would accept a $credit of
I received a damaged itemUpon submitting photo evidence of the damaged item that I receivedThe seller claimed that I damaged the item myself and was scamming herShe claimed the photos that I took of the item I received were not of what she sent me, that I had somehow hidden away her item, purchased the exact same item, damaged it, and was now attempting to send it to her as a "return."
This isn't the type of transaction that I want to go throughIdeally, it would have been simple, clear, transparentI don't know what happened on their end, but there is hardly a way of ensuring that the transactions are transparent or of providing "legitimate" proof for either side when such disputes arise between buyers and sellers, which further makes dispute settlement challenging since technically either party could have misrepresented the facts and it would be impossible to discern, who is legitimately telling the truthIt is disheartening, hurtful, and offensive to be called a "scammer." This system is unethical and unenforceableTerrible customer serviceIt is grab bag/hit or miss whether you will end up in a situation like thisI highly recommend customers buy directly from retail businesses to avoid situations like this and where you can be certain of products that you buy and receive far better, much more considerate, predictable, reliable, and professional customer serviceNo better words than caveat emptor to describe using a marketplace platform like thisI say avoid the hassleBeing treated that way- called a "scammer" as a customer is hardly professional at all and not something you would have to deal with if buying or making transactions through a retail front
I purchased a pair of boots on the app for $The boots were listed by the seller as “gently worn”Once I recieved the boots I discovered that they had a hole in themI immediately filed a complaint with Poshmark customer service as “item recieved not as described”After a week or so, Poshmark customer service finally responded to my complaint by stating that I had agreed to close the complaint with a $Poshmark creditIn fact, Poshmark had never contacted me and I never agreed to a partial creditPoshmark released my funds to the seller and rejected the return citing that I should have asked questions and I can resell the boots if I don’t want to keep themI am seeking a full refundThe seller never “described” that the boots had a hole in them, Nor was there a photo showing a hole in the bootsThe boots are patent leather and there’s several spots in the photos that look to be the camera flash on the bootsBut, there was never a photo or a mention of a hole in the boots
I am requesting to receive full refund in amount of $due to nonreceipt of item I purchased days agoOn 12/18/I purchased "Vans boat shoes" in the amount of $from PoshmarkOn 12/14/at 10:01PM PST, I contacted Poshmark requesting to know when the item would be shipped at ***On 10/17/1:41AM I received an automated response from Poshmark, "The Seller may be on vacation" and "The Seller may be facing difficulty dropping off your order with USPS in a timely manner"On 12/20/19, 12:13AM PST, I tried to cancel item on Poshmark, but website will not allow me to cancel item, which is violation of their return policyPoshmark website specifically states "(on or after December 20, 2018), if you'd like to cancel, return to your order page and go to Problems / Order Inquiry ? Order is Delayed ? Cancel Order" When going following instructions, on website their is no option to cancel itemLastly, on website it states, "awaiting shipment" stillAgain, I
I sold a luxury purse online through poshmark, on November 21,the purse was approved to be returned back to me due to buyer not happy with purchaseThe buyer has days to return the bought merchandise to the seller and if it isn't returned according to poshmark rules the poshmark automatically deposits the money into your accountI have yet too receive my product or money deposited into my account it has been well over daysI reached out to poshmark via email several timesFinally, I received an email only to be told that they are reaching back out to the buyer again to have her shipPoshmark is allowing this purchaser to keep my merchandise buy not enforcing their on policy!
I ordered an item from a seller on PoshmarkPoshmark holds the funds until the shipment is approved by the purchaserThe goods we're illegitimate, so I returned them to the seller(Poshmark policy for buying items is that the seller has days to ship an item before the sale is cancelled and money returned to the buyer.) There is apparently no such policy in place for returning unsatisfactory items, because it has been over a month since I shipped my return and still have not received my funds in returnThe seller refused to pick up the shipment from his local post officeSo, Poshmark wants me to wait until he complies before returning my fundsI RETURNED THE ITEM A MONTH AGOI am not at faultThe seller sold fake goods which is against the lawAnd Poshmark is punishing me by making me wait on this criminal to comply before sending me my money backThat is completely unfairI should be issued a refund of $immediatelyIt has been far too long for someone to wait in a r
Final Consumer Response /* (3000, 5, 2015/05/22) */
Hello and thank youThe company has let me mail them the item I received in error and said after the seller receives it, I will receive a full refund in hoursI will let you know when that actually happens
*** ***
I have been a seller on Poshmark since December of Since May of 2017, the department which reviews return requests has allowed for incomprehensible scams and irresponsible requests to be made on sellersThis is a fact, not an opinionA claim was recently approved (order ***) regarding a malicious buyer who claims to have received an item with a holeMy photos show no hole, nor were even reviewed as comparisonI will not accept robotic responses from this company any longerIronically, in this particular situation, there was not even a non-robotic response regarding the claim in the first placeThe situation has become intolerableMight I add, I had never had a malicious claim approved prior to May of Since then, there have been over All of which have been malicious scam experiences and irresponsibly approved by customer service robotsCoincidence? NoSince the start of May, however, buyers clearly have been aware of the returns department
I purchased a coat for more than $from their websiteThe seller sent me a coat that was different from the coat that was pictured on the websiteI immediately (that day) contacted the company via email (they do not have customer service by phone) and emailed daily for days in a row asking how I could return the item but no one responded to my repeat emailsFinally after I sent emails in one day I received an email reply and was told I could either donate the item to charity or re-list the item myself as a seller on their websiteThe coat was REALLY expensive so the suggestion that I donate the coat to charity is mean spirited and I have absolutely no interest in becoming a seller on their siteAdvertising one item but sending me a different one is fraudI have never had a more outrageous customer service experience in my life
This company allowed a seller on their site to sell me a flawed product
The seller listed an item as in perfect condition, with no flaws
Believing this to be true, I purchased the item in a bundle with another item (two separate items)
The second item was new, and I removed the tags after receiving it
I then tried on the first item (which was used), and realized it had a stain on it that was not mentioned by the seller
I put in a complaint, and the company automatically issued me a refund, which I did not request
They allowed the seller to lie without reprimand, stating that she sent out a flawless garment, where it was indeed stained (picture submitted with the complaint)
I told the company I wasn't interested in a refund, as I was happy with the second item, and had removed the tags
They then cancelled the refund, but did not refund me or credit me for the flawed item
The company then offered me ten dollars credit for the 40-dollar item
I am now stuck with a shirt
I regret purchasing from Poshmark website using their annoying applicationSo far i’ve Purchases over items within a week my fault should’ve test the system firstI haven’t receive items so far & item is damaged I submitted pictures of damaged item which supposedly was purchased new, damaged item still in case review but haven’t heard anything back since I submitted the pictures were requestedThey have such inaccurate system, it will show I received when I didn’t click “purchase acccepted” they just want keep your moneyI email them from my personal email & using their internal system to email them but off course their system won’t show email tracks, so far I will get a automatic email back every time they get back email but no case open, no email from back from any customer service departmentThey want to keep your money as long as they canI’m looking to get my refund for the items not received total $I don’t see why I should pay for items not received &
I used to sell a lot on the Poshmark app, I had also been a buyer for some items as wellI really enjoyed the whole Poshmark platform, for both buying & sellingI had kept my personal seller closet compliant; making sure I was not selling items against their policyThat was until I decided since everyone else was literally going un-compliant and Poshmark wasn't removing those items or closets (they had strict rules/guidelines when they first developed the site/app for items allowed to sell) where now people were selling very obvious replica bags and various items of top designers, men's clothing, children's clothing, and even cars and bathtubsIt got extremely frustrating to sell items as well once they raised the shipping rate, and buyers would make "offers" on items worth money for half or less than half what the seller listed for, which is already obviously discountedIt's frustrating as a seller when you know for fact other sellers are experiencing the same thing on the ap
I shipped a authentic Louis Vuitton bag to poshmark to verify then to ship to buyer ***I shipped it days ago on 3-1-and have never heard back except Poshmark stated they received and then no communicationI have called both numbers, *** *** *** *** with no answer and no capability to take a voicemail, I have emailed 2x a day to poshmark.com with no answer, I faxed a letter asking them to contact me at *** on 3-6-and it went thru but no answerHas this been stolen-
I have been a member of Poshmark for almost yearsDuring that time I have watched Poshmark's customer service go down hillI received an email from Poshmark saying my account was restricted indefinitely for "other"They removed all my listings and I was unable to buy or comment on anythingI emailed them asking why was my account restricted and it took 3-days before I got this response: "We have restricted your Poshmark account due to multiple suspicious activitiesIt appears there has been multiple incidents where you received empty packages or missing items but the other users have confirmed the correct items has been shippedFor these reasons, we are forced to disable your Poshmark account for further review." I am outragedI had a couple times where someone would return an item they didn't like only to find they kept what they bought from me and sent back something elseThere was an instance where something I purchased arrived ripped open and empty and the post office e
I concur *** *** review of Poshmark.com on 1/23/If you are thinking about purchasing a brand name merchandise on Poshmark, FORGET it! Poshmark DOES NOT take your sideEVERThey put a burden on buyers to prove the item is fakeProviding pictures isn’t good enough! POSHMARK is existed to make moneyTheir policy & procedures are heavily favored their sellersI am going to delete my account with PoshmarkI will never ever use Poshmark again
This seems like a fun and nice way to buy and sell items but it is a total SCAMAs the sellers you are not protectedI recently sold a wallet to a woman, the wallet was in perfect condition, I even sent the box and dustbag and she opened a case against me claiming it was not as describedI emailed poshmark asking to see the pictures because I was so confused as to why a case would be opened up and once they SIDED with her and refunded her the pictures became available to me and low and be hold she RIPPED the wallet herselfAn expensive dollar versace wallet and she basically tore it up claimig I sent it to her that wayNow my wallet is being sent back to me destroyed and is basically unsellable or unusable and poshmark has not answered meThey are un responsive and do not know how to run a businessBasically if someone buys something of yours and decides they dont like it, they can destroy it and claim it came that way and basically you are out of your money and your item can return to u damagedI was shocked that someone would even do that to something so expensive or to someone in general and poshmark just doesn't careThis whole website is awful and NEEDS to be shut downDO NOT sell your stuff on this scam of a website because they will take your money and ruin your stuffThere are countless negative complaints about it im surprised this website is still runningI have never seen a business be run so awfully and so carelessDO NOT USEsafe yourself the trouble and sell elsewhereI will be shutting my account down and selling somewhere elseSomewhere trustworthy
I recently purchased a pair of earrings from Postmark, from a specific sellerThe earrings were defective; one of the stones was crackedI received the following response from someone on the customer service team: hank you for writing inWe apologize you did not receive the order as describedCould you please provide us with photo proof so that we can better assist you? Please note that this is a huge exception to our process, as the funds were released to the seller but a case was not openedWhen the funds are released to the seller we are unable to reverse the transaction for a return or refund, as mentioned in our FAQs: *** Moving forward, if you find an issue with your order, please be sure to open up a formal return case on the order page by clicking "Problems/Order Inquiry." Cases must be opened within days of the item being delivered to your shipping address and the order must not be marked as receivedThis email was written two days ago, and nobody wil