We’ve gone ahead and cancelled order *** for a full refund of $to be issued back to the buyer’s *** account associated with the email address: ***Additionally, we have reinstated the buyer’s account and taken the appropriate community
actions against this sellerFor this reason, we consider the case closed
I purchased a pair of pearl earrings from a seller & specifically asked her if they were gold as I'm allergic to silver earrings The seller said yes I received the earrings and they are clearly marked silver when you look at the earring stem through a jewelry loop The seller admitted she made a mistake I contacted Poshmark & then refuse to help me They are asking to take pictures of the silver mark I have tried and the stem of the earring is very small so it comes out blurry I sent the pictures as well as the a screen shot of the conversation between me and seller where she admits the mistake Poshmark will not help me I cannot get in touch with them via phone I want to return the earrings to seller and get my refund via Poshmark yet Poshmark will not help me
The sale of counterfeit items is illegal and not allowed on Poshmark, we take any reports of them in our marketplace very seriously.
Although the customer did not open a formal return request, our support team assist them due to the item not being supportedAccording to our records, our team
provided the customer with an acceptable resolution.
If the customer has any further questions or concerns about their purchase, please have them respond directly to our team’s last email
Due to this, we consider the matter resolved
I purchases a pair of *** *** shoes and paid $***I received a pair of old used shoes that we not the same brand or condition that I paid forI submitted a claim to Poshmark customer service and was told they would open a case and get back to me in a few daysI was asked to submit further pictures and I did soDuring this time the fraudulent seller and her friend began to harass me with horrible public comments calling a scammer and wishing ill willI was upset about the comments so I reviewed poshmarks community guidelines that are very strict about cultivating a safe and bully free environmentThe harassment continued from the seller and I repeatedly reported the abuseIn the reports I included screenshots of the public comments that I was tagged in by the sellerI received an email stating that I would get a refund and to keep the used shoesImmediately after I received another email stating that my membership was revoked and all of my listings were deletedI have co
Poshmark's consignee described her jacket as able to fit a 5'2", 150# female and said The North Face down jacket would be warm enough to feed animals in very cold windy weatherI am taller & weigh less and jacket is way too snug and is cold indoors when I tried it on
Poshmark block and restricted my account from selling items because another seller accused and reported my profile for selling counterfeit itemsI indeed contacted the company via email with photos of the receipts of my authentic items that I sold and they still restricted my accountSelling counterfeit items is a criminal act and is punishable of the lawI don’t appreciate this allegations and outcome with out proper investigation
I consigned a bracelet for sale with Poshmark listing the exact name brand, length, link size and type of metal along with 4-closhots to show the bracelet was in excellent conditionthere was a fair amount of interest in the bracelet and I received three offers prior to receiving and accepting an offer from a buyer that was 10% less than asking priceBecause the item was over $the sale is handled by Poshmark Concierge where the as and authenticate the item, then ship directly to the buyerI shipped the bracelet to Poshmark within hours of the sale and within a few days received an email that Poshmark Concierge has authenticated it and shipped to the buyerTwo days later, the buyer received the bracelet and opened a case for "item not as described"Poshmark notified me in an email and said it would work with the buyer to resolve and possibly make a concession at their expense to close the saleThat was Friday 4/at approximately 1:30PMImmediately I emailed cu
Me and the buyer same device? See now your making stories upCan you think about if what your saying does makes sense? if I am the buyer and the seller why would I post something on poshmark and then ill end up buying it using someone elses account? what do I get out of that? The last time I checked' for every $sells that I do make poshmark takes out $out of thatwith $poshmark takes out $400... Instead of making money' I ll lost more. So please if you cant back up your accusation just dont say random stuff that doesnt make any senseI just dont see whats the point of the stuff that your talking about. Poshmark is the fraud and base on Revdex.com complain that you guys have.' reading all people commentt and stuff' No Wonderconsidering it resolve because trh s Complaint: ***I am rejecting this response because:Sincerely,*** ***
I sold a pair of Gucci sneakers using my Poshmark account on 12/for $of which I was to receive $after Postmark took their ridiculous feeWhen I went to ship the itemizing the prepaid label provided by Poshmark I realized that the item was being shipped to "Poshmark Authenticate" at: *** *** *** *** * *** *** ** *** I contacted Poshmark immediately to find out what was the process and how long would it be until I received my profit of $as this was not the shipping process that I was used toNormally I ship items directly to the buyerI have sold several brand name luxury items through the Poshmark appI also inquired about shipping because the shoe box that the sneakers come in was bigger than the flatmate box that Poshmark uses via USPSwhen I did not get a response I shipped the item using a bigger box as to provide the buyer with the original shoe box as was advertised in my listingI received an email on 12-saying authentication was tak
I placed order: *** purchasing a Coach Purse on PoshmarkThe item listed indicated it was authentic and that the material was coated canvasWhen the item arrived I immediately saw it was probably a fake and not as describedThe item as more a plasticy, vinyl feelI reported the issue immediately to poshmark and requested to return it for a refundI added pictures to support itPoshmark responded by closing the case without dialogue, telling me I should have asked more questions or if I didn't like it to sell it on their siteThis was advertisement and borderline fraudThe ethical resolution would have been to return itI have since sent two additional emails through their site, including pics and videos of the poor material and have received no responseIt is like Poshmark is ignoring this thinking I'll just let it goThis is wrong, the advertisement for the purse was deceptive and I am still requesting a refund in the amount of
I sold an item to a buyer on Poshmark I accidentally sent the wrong item , buyer returned it to meI subsequently sent it the correct item and Poshmark refunded the buyer and I never received my item or payment Buyer is no longer available and Poshmark is unreachable , use a system responds to emailsI once received an email saying they would issue $*** courtesy fee, but that never happenedYou can not reach them by phone, no live chatI think this is kinda dishonest especially since they take a fair amount of money to use their site for selling
I bought an item from Poshmark (purse) that was defectiveI wanted to return itI contacted Poshmark, submitting photos displaying the defectI received a reply email asking for more photos showing clearer details of defect (first photos were very clear, and showed accurate detail)I sent in more photos; Poshmark sent a reply email stating that: "Unfortunately, this case does not qualify for a return because: - item is as shown in listing" It's true that the item listing didn't show the defect, as it was inside a zipper pocket, which was zipped closed in the online photosAsking for a refund for a defective item is a logical requestThe fact that I submitted exact, clearly defined photos showing the defect, requires Poshmark to send me a refund in full, as stated in their return policyIn denying my return request, they have misrepresented their own policies
I ordered something from the company last month which I never receive I followed up with them no resolution so I end up refunding my money I tried to call the company which there isI contact no On they're website so *** *** I ordered again and it stated in they're product that it would take to business days to process which I'm okay with that I have notice that they don't give customers any tracking noOr when we should receive productContact them again and they said it will take days but they will charge customers a flat fee of *** to expedite they're order which once again I'm okay with thatSo it's now *** ** I have not receive anything from themAnd specially ask themPlease I just need to know if my order shipped out or not and yet no result I think this company is fraud and misleading customers
I was shopping online for a specific Vintage crossbody bag made by Dooney & BourkeI found the bag on eBay and was in the bidding processThe auction on the item was closing in hoursI made the mistake of finding a company called Poshmark, where a seller , ***, was selling the exact same item that looked to be in better condition than the one on eBayOn Nov27th, I purchased the item, from ***, on PoshmarkI was excited about my decision and stopped bidding on the item on eBay which sold for higher than my bidWell, day after day, I was never informed that my item shipped from PoshmarkI finally inquired to ***, the seller, but received no responsesPoshmark policy says if the item doesn't ship after days you can CANCEL the orderI didn't want to cancel the order, I wanted the bagThis was my very first transaction with PoshmarkAfter days I had no alternative but to cancel but had missed out on a good price for the same item on eBayOn Dec7th Poshmark started the refund process which I did receive quicklyHowever, this seller is still on Poshmark and so is this item that I purchased but with a red SOLD banner across the bottom right corner! Poshmark needs to contact these sellers and if they get no response, purge their website of the sellers that blemish their reputationPoshmark as well, should purge their website of items that sell or are never shipped NOT put a SOLD SIGN on them, taking credit for items never deliveredThat's a dishonest practice
On March 9th Poshmark had contacted me letting me know my account was TEMPORARILY deactivated due to not shipping items I had soldI was then told that I needed to reread the guidelines and agree and promise to ship within 1-days after receiving a saleI did accordingly and within hours my account was reinstatedThroughout the hours after getting my account reinstated, I had not made any sales, but I purchased one item lawfully and paid in full for the amount askedWithin hours after being told my account has been reinstated, I was then notified AGAIN that my account was deactivated, however, this time it was PERMANENTThere was no explanation as to why, nor would there be any reason for it to be deactivated again permanently as I HAD MADE NO SALES!!!! I have been contacting poshmark numerous times via email with no response, there is NO telephone number to contact anyone about this which is ABSURD and I even reached out on social media to try to get them to acknowled
I ordered a purse from Gabysbags through Poshmark on 9/After the purchase was made I realized that the wrong mailing address was listedI attempted to edit the address but was unable to do so through the Poshmark appI also contacted the vender to have the address changed but they too were unable to change the addressI also contacted USPS but they would not change the address in time for the package to be delivered to the correct addressI emailed Poshmark on 9/only to get a response on 9/19, after the package was delivered to the wrong addressI explained what happened and was informed to contact them on 9/I contacted them on 9/and have not received any response
I purchased a backpack and after use the zipper broke! The bag cost $and it will cost $to fix and they only gave me a$credit! This place is an absolute joke! I will never purchase another item thru them and will tell everyone I know how bad they are
Sold an item on Poshmark as I've done several times beforePoshmark provides a prepaid shipping label for members to use once an item is soldI always use the label they provide, and this time was no differentI sent out two items, going to two separate locations on that dayI kept my receipt with tracking numbers for both itemsOnce the item has been scanned in by the ***, the information is usually uploaded to Poshmark so that the buyer and seller can view the tracking progress straight thru the appOne of the items tracking info was updated without incidentThe other items' tracking info never was updated with Poshmark for some reasonHowever, I was still able to track the package using the receipt I received from the local postal drop off locationThe package promptly arrived days after shipmentThe buyer notified me thru the app that she had in fact received the item, but could not update the transaction as having been completed due to the fact that Poshmark still had
Prior to purchasing a handbag from another Poshmark seller, I asked about defects or flawsThe seller ensured that the bag was in excellent conditionWIthout flawsAnd there is proof of the conversation on Poshmark! I purchased the bag for $599, knowing I would be protectedPoshmark promises and guarantees that all transactions must be honest and transparent and they will protect its usersI received the handbag and it's is not in the condition that was promised by the sellerAll I wanted was a returnI supplied detailed photos showing scratches and stains and Poshmark is refusing to accept the returnThey are trying to "shut me up" by offering $worth of Poshmark creditIt's completely unacceptableI have been a Poshmark member since and have paid out a lot of money toward themI will not accept this one bitI will send photos of the purse along with a screenshot of the conversation where I ask the seller "No flaws?" and she states "no flaws at all."
I purchased a dress through Posh mark that was falsely advertised and arrived damaged and stainedAccording to Posh Marks website I should have been covered under their "Posh Promise" This company did not uphold their refund policy and let their seller keep my moneyPosh Mark allowed the seller to harass me and blame me for the damaged dressI have never dealt with such terrible customer serviceThe dress was so bad that I could not even wear itI provided the company with pictures showing the damage, stains and proof the dress did not arrive as advertised yet they still did nothing for me as a customerThe seller advertised a once wore dresses, clean in good conditionIt was dirty, smelly, armpit stained and food stains all over the dressSomething has to be done because people don't deserve to be treated this way Posh Promise (directly from their site) You are protected every time you make a purchase on PoshmarkWe will give you a full refund if your item never ships or does
We’ve gone ahead and cancelled order *** for a full refund of $to be issued back to the buyer’s *** account associated with the email address: ***Additionally, we have reinstated the buyer’s account and taken the appropriate community
actions against this sellerFor this reason, we consider the case closed
I purchased a pair of pearl earrings from a seller & specifically asked her if they were gold as I'm allergic to silver earrings The seller said yes I received the earrings and they are clearly marked silver when you look at the earring stem through a jewelry loop The seller admitted she made a mistake I contacted Poshmark & then refuse to help me They are asking to take pictures of the silver mark I have tried and the stem of the earring is very small so it comes out blurry I sent the pictures as well as the a screen shot of the conversation between me and seller where she admits the mistake Poshmark will not help me I cannot get in touch with them via phone I want to return the earrings to seller and get my refund via Poshmark yet Poshmark will not help me
The sale of counterfeit items is illegal and not allowed on Poshmark, we take any reports of them in our marketplace very seriously.
Although the customer did not open a formal return request, our support team assist them due to the item not being supportedAccording to our records, our team
provided the customer with an acceptable resolution.
If the customer has any further questions or concerns about their purchase, please have them respond directly to our team’s last email
Due to this, we consider the matter resolved
I purchases a pair of *** *** shoes and paid $***I received a pair of old used shoes that we not the same brand or condition that I paid forI submitted a claim to Poshmark customer service and was told they would open a case and get back to me in a few daysI was asked to submit further pictures and I did soDuring this time the fraudulent seller and her friend began to harass me with horrible public comments calling a scammer and wishing ill willI was upset about the comments so I reviewed poshmarks community guidelines that are very strict about cultivating a safe and bully free environmentThe harassment continued from the seller and I repeatedly reported the abuseIn the reports I included screenshots of the public comments that I was tagged in by the sellerI received an email stating that I would get a refund and to keep the used shoesImmediately after I received another email stating that my membership was revoked and all of my listings were deletedI have co
Poshmark's consignee described her jacket as able to fit a 5'2", 150# female and said The North Face down jacket would be warm enough to feed animals in very cold windy weatherI am taller & weigh less and jacket is way too snug and is cold indoors when I tried it on
Poshmark block and restricted my account from selling items because another seller accused and reported my profile for selling counterfeit itemsI indeed contacted the company via email with photos of the receipts of my authentic items that I sold and they still restricted my accountSelling counterfeit items is a criminal act and is punishable of the lawI don’t appreciate this allegations and outcome with out proper investigation
I consigned a bracelet for sale with Poshmark listing the exact name brand, length, link size and type of metal along with 4-closhots to show the bracelet was in excellent conditionthere was a fair amount of interest in the bracelet and I received three offers prior to receiving and accepting an offer from a buyer that was 10% less than asking priceBecause the item was over $the sale is handled by Poshmark Concierge where the a
s and authenticate the item, then ship directly to the buyerI shipped the bracelet to Poshmark within hours of the sale and within a few days received an email that Poshmark Concierge has authenticated it and shipped to the buyerTwo days later, the buyer received the bracelet and opened a case for "item not as described"Poshmark notified me in an email and said it would work with the buyer to resolve and possibly make a concession at their expense to close the saleThat was Friday 4/at approximately 1:30PMImmediately I emailed cu
Me and the buyer same device? See now your making stories upCan you think about if what your saying does makes sense? if I am the buyer and the seller why would I post something on poshmark and then ill end up buying it using someone elses account? what do I get out of that? The last time I checked' for every $sells that I do make poshmark takes out $out of thatwith $poshmark takes out $400... Instead of making money' I ll lost more. So please if you cant back up your accusation just dont say random stuff that doesnt make any senseI just dont see whats the point of the stuff that your talking about. Poshmark is the fraud and base on Revdex.com complain that you guys have.' reading all people commentt and stuff' No Wonderconsidering it resolve because trh s Complaint: ***I am rejecting this response because:Sincerely,*** ***
I sold a pair of Gucci sneakers using my Poshmark account on 12/for $of which I was to receive $after Postmark took their ridiculous feeWhen I went to ship the itemizing the prepaid label provided by Poshmark I realized that the item was being shipped to "Poshmark Authenticate" at: *** *** *** *** * *** *** ** *** I contacted Poshmark immediately to find out what was the process and how long would it be until I received my profit of $as this was not the shipping process that I was used toNormally I ship items directly to the buyerI have sold several brand name luxury items through the Poshmark appI also inquired about shipping because the shoe box that the sneakers come in was bigger than the flatmate box that Poshmark uses via USPSwhen I did not get a response I shipped the item using a bigger box as to provide the buyer with the original shoe box as was advertised in my listingI received an email on 12-saying authentication was tak
I placed order: *** purchasing a Coach Purse on PoshmarkThe item listed indicated it was authentic and that the material was coated canvasWhen the item arrived I immediately saw it was probably a fake and not as describedThe item as more a plasticy, vinyl feelI reported the issue immediately to poshmark and requested to return it for a refundI added pictures to support itPoshmark responded by closing the case without dialogue, telling me I should have asked more questions or if I didn't like it to sell it on their siteThis was advertisement and borderline fraudThe ethical resolution would have been to return itI have since sent two additional emails through their site, including pics and videos of the poor material and have received no responseIt is like Poshmark is ignoring this thinking I'll just let it goThis is wrong, the advertisement for the purse was deceptive and I am still requesting a refund in the amount of
I sold an item to a buyer on Poshmark I accidentally sent the wrong item , buyer returned it to meI subsequently sent it the correct item and Poshmark refunded the buyer and I never received my item or payment Buyer is no longer available and Poshmark is unreachable , use a system responds to emailsI once received an email saying they would issue $*** courtesy fee, but that never happenedYou can not reach them by phone, no live chatI think this is kinda dishonest especially since they take a fair amount of money to use their site for selling
I bought an item from Poshmark (purse) that was defectiveI wanted to return itI contacted Poshmark, submitting photos displaying the defectI received a reply email asking for more photos showing clearer details of defect (first photos were very clear, and showed accurate detail)I sent in more photos; Poshmark sent a reply email stating that: "Unfortunately, this case does not qualify for a return because: - item is as shown in listing" It's true that the item listing didn't show the defect, as it was inside a zipper pocket, which was zipped closed in the online photosAsking for a refund for a defective item is a logical requestThe fact that I submitted exact, clearly defined photos showing the defect, requires Poshmark to send me a refund in full, as stated in their return policyIn denying my return request, they have misrepresented their own policies
I ordered something from the company last month which I never receive I followed up with them no resolution so I end up refunding my money I tried to call the company which there isI contact no On they're website so *** *** I ordered again and it stated in they're product that it would take to business days to process which I'm okay with that I have notice that they don't give customers any tracking noOr when we should receive productContact them again and they said it will take days but they will charge customers a flat fee of *** to expedite they're order which once again I'm okay with thatSo it's now *** ** I have not receive anything from themAnd specially ask themPlease I just need to know if my order shipped out or not and yet no result I think this company is fraud and misleading customers
I was shopping online for a specific Vintage crossbody bag made by Dooney & BourkeI found the bag on eBay and was in the bidding processThe auction on the item was closing in hoursI made the mistake of finding a company called Poshmark, where a seller , ***, was selling the exact same item that looked to be in better condition than the one on eBayOn Nov27th, I purchased the item, from ***, on PoshmarkI was excited about my decision and stopped bidding on the item on eBay which sold for higher than my bidWell, day after day, I was never informed that my item shipped from PoshmarkI finally inquired to ***, the seller, but received no responsesPoshmark policy says if the item doesn't ship after days you can CANCEL the orderI didn't want to cancel the order, I wanted the bagThis was my very first transaction with PoshmarkAfter days I had no alternative but to cancel but had missed out on a good price for the same item on eBayOn Dec7th Poshmark started the refund process which I did receive quicklyHowever, this seller is still on Poshmark and so is this item that I purchased but with a red SOLD banner across the bottom right corner! Poshmark needs to contact these sellers and if they get no response, purge their website of the sellers that blemish their reputationPoshmark as well, should purge their website of items that sell or are never shipped NOT put a SOLD SIGN on them, taking credit for items never deliveredThat's a dishonest practice
On March 9th Poshmark had contacted me letting me know my account was TEMPORARILY deactivated due to not shipping items I had soldI was then told that I needed to reread the guidelines and agree and promise to ship within 1-days after receiving a saleI did accordingly and within hours my account was reinstatedThroughout the hours after getting my account reinstated, I had not made any sales, but I purchased one item lawfully and paid in full for the amount askedWithin hours after being told my account has been reinstated, I was then notified AGAIN that my account was deactivated, however, this time it was PERMANENTThere was no explanation as to why, nor would there be any reason for it to be deactivated again permanently as I HAD MADE NO SALES!!!! I have been contacting poshmark numerous times via email with no response, there is NO telephone number to contact anyone about this which is ABSURD and I even reached out on social media to try to get them to acknowled
I ordered a purse from Gabysbags through Poshmark on 9/After the purchase was made I realized that the wrong mailing address was listedI attempted to edit the address but was unable to do so through the Poshmark appI also contacted the vender to have the address changed but they too were unable to change the addressI also contacted USPS but they would not change the address in time for the package to be delivered to the correct addressI emailed Poshmark on 9/only to get a response on 9/19, after the package was delivered to the wrong addressI explained what happened and was informed to contact them on 9/I contacted them on 9/and have not received any response
I purchased a backpack and after use the zipper broke! The bag cost $and it will cost $to fix and they only gave me a$credit! This place is an absolute joke! I will never purchase another item thru them and will tell everyone I know how bad they are
Sold an item on Poshmark as I've done several times beforePoshmark provides a prepaid shipping label for members to use once an item is soldI always use the label they provide, and this time was no differentI sent out two items, going to two separate locations on that dayI kept my receipt with tracking numbers for both itemsOnce the item has been scanned in by the ***, the information is usually uploaded to Poshmark so that the buyer and seller can view the tracking progress straight thru the appOne of the items tracking info was updated without incidentThe other items' tracking info never was updated with Poshmark for some reasonHowever, I was still able to track the package using the receipt I received from the local postal drop off locationThe package promptly arrived days after shipmentThe buyer notified me thru the app that she had in fact received the item, but could not update the transaction as having been completed due to the fact that Poshmark still had
Prior to purchasing a handbag from another Poshmark seller, I asked about defects or flawsThe seller ensured that the bag was in excellent conditionWIthout flawsAnd there is proof of the conversation on Poshmark! I purchased the bag for $599, knowing I would be protectedPoshmark promises and guarantees that all transactions must be honest and transparent and they will protect its usersI received the handbag and it's is not in the condition that was promised by the sellerAll I wanted was a returnI supplied detailed photos showing scratches and stains and Poshmark is refusing to accept the returnThey are trying to "shut me up" by offering $worth of Poshmark creditIt's completely unacceptableI have been a Poshmark member since and have paid out a lot of money toward themI will not accept this one bitI will send photos of the purse along with a screenshot of the conversation where I ask the seller "No flaws?" and she states "no flaws at all."
I purchased a dress through Posh mark that was falsely advertised and arrived damaged and stainedAccording to Posh Marks website I should have been covered under their "Posh Promise" This company did not uphold their refund policy and let their seller keep my moneyPosh Mark allowed the seller to harass me and blame me for the damaged dressI have never dealt with such terrible customer serviceThe dress was so bad that I could not even wear itI provided the company with pictures showing the damage, stains and proof the dress did not arrive as advertised yet they still did nothing for me as a customerThe seller advertised a once wore dresses, clean in good conditionIt was dirty, smelly, armpit stained and food stains all over the dressSomething has to be done because people don't deserve to be treated this way Posh Promise (directly from their site) You are protected every time you make a purchase on PoshmarkWe will give you a full refund if your item never ships or does