To clarify the seller's comment, they did not state that they cancelled the order because they were not paidThey simply stated that Poshmark has not paid them, which is trueThe seller only receives earnings after an order is delivered to the buyerThe seller told this to the buyer as a means of comfort, to let the buyer know that they did not receive any earnings so the buyer did not need to worry about receiving a refund.
As previously stated, we cannot force a seller to sell an item
How Poshmark works is if you have items you wish to sell, you can post them onto this website/appYou can also purchase items through other people's "closets"I had opened a claim through Paypal as Paypal and Poshmark had taken money out of the wrong account for a purchase I made to attempt to rectify the situation as I did not want those purchases coming directly out of my checking account, which they never did in the first place, they always went onto my credit cardI had set my preferred way to pay to a specific credit card, however they had taken the money directly out of the checking account which was not my preferred way to paySince opening the claim Poshmark removed all of the listing I had for items I wanted to sell, limited my access to Poshmark and I could not buy items or even leave a comment asking about a size or an itemNot to mention, Poshmark takes a percentage of every item you sell, so not only did they "punish" a buyer, but also someone who sells items on their
Poshmark advertise brand new gray Uggs for $I purchased them August 28thPackage was delivered to my PO Box in Tracy California September 5thUpon opening box the great Uggs were used and wornEmail Poshmark immediately with pictures and a complaintI have been calling them every sinceCommunicated with seller about gray UggsAsk her to not to accept moneySeller did not deny Uggs be used and I wanted my money refundedPoshmark emailed me September 15th and states I cannot get a refund the seller has been paidEmail Poshmark to speak with a supervisorNo replyPoshmark is a SCAM
I paid up front for two different items days ago and both had unresponsive sellersI’ve asked for a refund and have not received a responseThey need to weed out their inactive sellers and not charge until shipment is verifiedStill waiting for a response on refundTerrible experience
Terrible customer service and seller: I bought a jacket that was advertised as genuine leather (by seller kschmit1)One week after receiving it, I realized it was polyurethane and sent a picture of the tag to the seller and poshmarkThey both reported that it was past the three day "sale close" period and would not return/refundFraud
I purchased an item from this merchant on *** *** ***The item was shipped by the seller however the postage was incorrect and $*** I postage was due upon delivery so I declined the delivery and had the item returned to the sellerPoshmark has verified this seller has received the item backThe seller has posted the item for sale again however, I was charged for the item and they refuse to refund my purchase or make any contact with me
I feel that I am the victim of a Poshmark acting fraudulently and in bad faithI recently made an on-line purchase from the resale company called PoshmarkI bought a *** *** *** *** from the Poshmark siteThe price was $**Poshmark is a *** *** *** *** companyI was not made aware, nor was it noted anywhere on the page, that the sale would be finalOnce I received the ***, I discovered that the fit was neither comfortable nor my proper size, in spite of being advertised as suchI immediately contacted Poshmark by e-mail and requested a refund When I attempted to call them, I received is a robo-message stating that Poshmark does not accept phone callsThey responded via e-mail that my request for a refund was denied because “sizing can vary by fit” and “we recommend asking for exact measurements”I do not understand, nor accept, this response as adequateHaving no recourse for a $** purchase, without being able to see, touch, or try on the merchandise
I purchased a pair of leather boots using Poshmark for the first timeWhen the boots arrive I tried them on and there was a big knot inside the left boot - I thought perhaps there was a piece of cardboard or some other hard material inside the boot but it actually was a problem with the boot lining - somehow it was in a big hard knot of material that makes wearing the boot unwearable and painfulI immediately requested a refund but Poshmark kept demanding I upload photos of the damageI responded that this was innossinle as the damage/problem was INSIDE the toe and did not show from outsideFinally I received a message that they were denying the claim of damages as it was not on the “list”They suggested that I could “get rid of them by selling to someone else - perpetuating the problem and making them more money on someone else’s misfutune of using their service - this seems dishonest and unworthy of the Revdex.com endorsementI am very upset that I am out $and a lot of time by this
I ordered a jacket from Poshmark on 10/18/A few days later I reached out via email and was informed that they allow the seller days to ship the productExactly days later and almost everyday since, I have been emailing Poshmark to inform them that I haven't received as much as a notification that the item has been shippedIt is now 10/and emails later and Poshmark has just completely ignored meThe money was taken from my card immediately and now that they have my money I'm being ignoredOrder ID ***
I bought a pair of pants on Poshmark, which were described in the listing as "Like new, worn only once." In the comments section, I asked the seller what the inseam was, and instead of a direct measurement, they told me to look it up on the original website myselfSo I did, and should these pants have been in new condition as described, the inseam would have been 28"The pants I received were shrunk, and did not even hit my ankles despite that I am of average heightI provided these mismatched measurements to Poshmark, and requested a refundPoshmark has a "Buyer Protection Policy" that states "We will give you a full refund if your item never ships or does not match the listing descriptionIf any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described" Despite that this item had undisclosed damage and was not as described, Poshmark denied my refund, and therefo
I have requested Poshmark to remove a listing in violation to Individual Property Rights and Poshmark's own rulesUnder Prohibited Item policy at Poshmark website, Poshmark stated : “Additionally, taking portions of branded items (for example, a button from an authentic designer jacket) and re-purposing / hand-making them into other items like jewelry, is also prohibited on our platformOn several emails I sent to Poshmark dated : 7/26, 7/28, 7/30, 7/31, 8/1, 8/6, 8/8, 8/10, 8/and 8/asking Poshmark to remove a bracelet using Chanel button by *** a previosly suspended account *** as it is a direct violation to Poshmark Prohibited products and Individual property rightsUntil today, Poshmark have not removed the listing and the violators who continues violates Poshmark rulesThe same person selling this bracelet is a suspended account ***The listing of the bracelet using Chanel button stated : "Authentic chanel button added to a gold tone metal
I know there are a lot of negative reviews, but so far I only had good experience with the customer service and other seller/buyersI sell luxury bags on Poshmark sometimes20% fee is a bit high, but what I love is their authentication service, which can eliminate my worries about buyers claiming "item not authentic" or "item not as described."
I sent inquiries to their customer service through Facebook and they have always responded very quicklyI guess the key is to use their Concierge service when selling high end items, and choose buyers if you canSometimes I did not accept offers even though they were high enough, due to lack of reviews or because there was something shady about themLike any other selling/buying platforms, discretion is needed, but so far Poshmark has provided the best experience compared to other services such as *** ** *** By the way I submitted the same review on other review site but I am no way affiliated with this businessI just saw so many bad reviews but based on my experience it is a little unfair to them, so I wanted to share my experience
I l placed a order on *** *** for a pair of Black BootsOn *** *** the boots were shippedI received the boots on *** *** and immediately e-mailed Poshmark Support and advised them I was not happy with the item because the seller did not disclose that the boots were damaged with a place on the left boot toe where the leather ( a little larger than the opening of a drinking straw ) as torn offI received a e-mail on *** *** asking for my order number ( *** ) an a case number ( *** )I immediately responded with a e-mail with this informationPoshmark Support has not responded as of 2-date which is *** even though I have reached out on*** and *** with e-mails requesting help with this matterPoskmark has a policy of hrs to contact them with any issuesI responded the same day I received the item ( *** ) and they responded days later ( *** ) ( hrs later ) which is outside of their policyI feel they shoul
I have purchased items on two separate occasions and the product arrived broken and Poshmark guarantees to take care of issues like this with refunds but I have submitted three issue emails and they will not help meThey have only responded once with directions on how to submit a formal refund and I have but they keep telling me I need to submit it and I haveThey are now not replying to any of my emails and there is not a number for me to call to speak with a personI want a refund on the two items that arrived brokenI do have pictures of all broken items
Complaint: ***I am rejecting this response because: The issue is not settle and they did not address both issues
Firstly, after nearly a month they have finally reached me to send them the item which is en route; secondly, the business did not respond to how it will resolve issues of selling products that infringe on trademarks or are counterfeit Sincerely,*** ***
I purchased a supposed *** brand coat from a Poshmark authorized seller who then sold me a fake unauthentic item with inside brand tags that had been hand sewn in the neck area and the coat also has no inside fabric tags nor inside tags to indicate the size or product RN numberI contacted the store sales rep and the manufacturer and was told all authentic *** brand items have machine sewn brand label and also have another inside label in garment that lists product RN item # and also fabric contentsThis item lists NONE!! I had a poshmark sale and used money due to me to purchase this item and POsmark is deliberately denying my refund in an attempt to sindle me out of my moneyI provided pictures and a letter with contact info to show that the item poshmark allowed was fraudulent and also not an authentic item! They still are keeping my money! I want my hard earned $** as Poshmark should not allow people to sell fake unauthentic items and then keep customers money becuase they
I currently have two missing packagesPostmark has been very helpful in responding immediately to emails, up until the deadline date of considering the packages officially lostNow they have gone silent and have not responded to my many forms of trying to contact themThey are still holding the buyers money, and will not release it back to themThese packages are insured, yet they refuse to let me know what will take place with my missing packagesI have been trying to contact them for days straight now, and silenceIf you email something that is not of importance, they will respond immediatelyIf you email them in regards to a payment, you will never hear back from them
Poshmark closed my account for "protective reasons" and I have a money balance that's in the account that I no longer have access toI've sent emails over the past days to open my account with either no response or likely an automated responseI would like to transfer the balance of my money that they are holding, which is $**
I have sold thousands of dollars (and earned poshmark quite a bit in the process) on their site over the years, I have been a top rated seller, and have glowing reviewsYou would think with all this that Poshmark would try to be somewhat helpful and accommodating when an issue arises...well not even closeA buyer purchased something from me, complained and asked for a refund using filtered photos and what I can only assume is that they damaged the product after using it--and poshmark allowed for the returnIt was a low priced sale so it was annoying, but not the end of the worldHowever, this made me concerned for future sales and I asked poshmark what they do to protect sellers from buyers cheating us and they basically have nothing in place and were less than helpful or sympathetic to my caseThey would not address specific concerns or information in my emails and just offered generic information that did not help in my caseI let them know that I am frustrated and worried that I will be cheated on high priced items in the future and am questioning if I should keep my account if that is the caseTheir response was to send me a step by step on how to delete my account if I am unhappy I am amazed at how terrible their customer service is and will be sticking to sites like *** which operate professionally and have some respect for the people selling on their site and earning them moneyDo yourself a favor and avoid poshmark as a seller
To clarify the seller's comment, they did not state that they cancelled the order because they were not paidThey simply stated that Poshmark has not paid them, which is trueThe seller only receives earnings after an order is delivered to the buyerThe seller told this to the buyer as a means of comfort, to let the buyer know that they did not receive any earnings so the buyer did not need to worry about receiving a refund.
As previously stated, we cannot force a seller to sell an item
How Poshmark works is if you have items you wish to sell, you can post them onto this website/appYou can also purchase items through other people's "closets"I had opened a claim through Paypal as Paypal and Poshmark had taken money out of the wrong account for a purchase I made to attempt to rectify the situation as I did not want those purchases coming directly out of my checking account, which they never did in the first place, they always went onto my credit cardI had set my preferred way to pay to a specific credit card, however they had taken the money directly out of the checking account which was not my preferred way to paySince opening the claim Poshmark removed all of the listing I had for items I wanted to sell, limited my access to Poshmark and I could not buy items or even leave a comment asking about a size or an itemNot to mention, Poshmark takes a percentage of every item you sell, so not only did they "punish" a buyer, but also someone who sells items on their
Poshmark advertise brand new gray Uggs for $I purchased them August 28thPackage was delivered to my PO Box in Tracy California September 5thUpon opening box the great Uggs were used and wornEmail Poshmark immediately with pictures and a complaintI have been calling them every sinceCommunicated with seller about gray UggsAsk her to not to accept moneySeller did not deny Uggs be used and I wanted my money refundedPoshmark emailed me September 15th and states I cannot get a refund the seller has been paidEmail Poshmark to speak with a supervisorNo replyPoshmark is a SCAM
I paid up front for two different items days ago and both had unresponsive sellersI’ve asked for a refund and have not received a responseThey need to weed out their inactive sellers and not charge until shipment is verifiedStill waiting for a response on refundTerrible experience
Received clothing that was the wrong size and very dirtyPoshmark refused to help me with a refund
Terrible customer service and seller: I bought a jacket that was advertised as genuine leather (by seller kschmit1)One week after receiving it, I realized it was polyurethane and sent a picture of the tag to the seller and poshmarkThey both reported that it was past the three day "sale close" period and would not return/refundFraud
I purchased an item from this merchant on *** *** ***The item was shipped by the seller however the postage was incorrect and $*** I postage was due upon delivery so I declined the delivery and had the item returned to the sellerPoshmark has verified this seller has received the item backThe seller has posted the item for sale again however, I was charged for the item and they refuse to refund my purchase or make any contact with me
I feel that I am the victim of a Poshmark acting fraudulently and in bad faithI recently made an on-line purchase from the resale company called PoshmarkI bought a *** *** *** *** from the Poshmark siteThe price was $**Poshmark is a *** *** *** *** companyI was not made aware, nor was it noted anywhere on the page, that the sale would be finalOnce I received the ***, I discovered that the fit was neither comfortable nor my proper size, in spite of being advertised as suchI immediately contacted Poshmark by e-mail and requested a refund When I attempted to call them, I received is a robo-message stating that Poshmark does not accept phone callsThey responded via e-mail that my request for a refund was denied because “sizing can vary by fit” and “we recommend asking for exact measurements”I do not understand, nor accept, this response as adequateHaving no recourse for a $** purchase, without being able to see, touch, or try on the merchandise
I purchased a pair of leather boots using Poshmark for the first timeWhen the boots arrive I tried them on and there was a big knot inside the left boot - I thought perhaps there was a piece of cardboard or some other hard material inside the boot but it actually was a problem with the boot lining - somehow it was in a big hard knot of material that makes wearing the boot unwearable and painfulI immediately requested a refund but Poshmark kept demanding I upload photos of the damageI responded that this was innossinle as the damage/problem was INSIDE the toe and did not show from outsideFinally I received a message that they were denying the claim of damages as it was not on the “list”They suggested that I could “get rid of them by selling to someone else - perpetuating the problem and making them more money on someone else’s misfutune of using their service - this seems dishonest and unworthy of the Revdex.com endorsementI am very upset that I am out $and a lot of time by this
I ordered a jacket from Poshmark on 10/18/A few days later I reached out via email and was informed that they allow the seller days to ship the productExactly days later and almost everyday since, I have been emailing Poshmark to inform them that I haven't received as much as a notification that the item has been shippedIt is now 10/and emails later and Poshmark has just completely ignored meThe money was taken from my card immediately and now that they have my money I'm being ignoredOrder ID ***
I bought a pair of pants on Poshmark, which were described in the listing as "Like new, worn only once." In the comments section, I asked the seller what the inseam was, and instead of a direct measurement, they told me to look it up on the original website myselfSo I did, and should these pants have been in new condition as described, the inseam would have been 28"The pants I received were shrunk, and did not even hit my ankles despite that I am of average heightI provided these mismatched measurements to Poshmark, and requested a refundPoshmark has a "Buyer Protection Policy" that states "We will give you a full refund if your item never ships or does not match the listing descriptionIf any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described" Despite that this item had undisclosed damage and was not as described, Poshmark denied my refund, and therefo
I have requested Poshmark to remove a listing in violation to Individual Property Rights and Poshmark's own rulesUnder Prohibited Item policy at Poshmark website, Poshmark stated : “Additionally, taking portions of branded items (for example, a button from an authentic designer jacket) and re-purposing / hand-making them into other items like jewelry, is also prohibited on our platformOn several emails I sent to Poshmark dated : 7/26, 7/28, 7/30, 7/31, 8/1, 8/6, 8/8, 8/10, 8/and 8/asking Poshmark to remove a bracelet using Chanel button by *** a previosly suspended account *** as it is a direct violation to Poshmark Prohibited products and Individual property rightsUntil today, Poshmark have not removed the listing and the violators who continues violates Poshmark rulesThe same person selling this bracelet is a suspended account ***The listing of the bracelet using Chanel button stated : "Authentic chanel button added to a gold tone metal
I know there are a lot of negative reviews, but so far I only had good experience with the customer service and other seller/buyersI sell luxury bags on Poshmark sometimes20% fee is a bit high, but what I love is their authentication service, which can eliminate my worries about buyers claiming "item not authentic" or "item not as described."
I sent inquiries to their customer service through Facebook and they have always responded very quicklyI guess the key is to use their Concierge service when selling high end items, and choose buyers if you canSometimes I did not accept offers even though they were high enough, due to lack of reviews or because there was something shady about themLike any other selling/buying platforms, discretion is needed, but so far Poshmark has provided the best experience compared to other services such as *** ** *** By the way I submitted the same review on other review site but I am no way affiliated with this businessI just saw so many bad reviews but based on my experience it is a little unfair to them, so I wanted to share my experience
I l placed a order on *** *** for a pair of Black BootsOn *** *** the boots were shippedI received the boots on *** *** and immediately e-mailed Poshmark Support and advised them I was not happy with the item because the seller did not disclose that the boots were damaged with a place on the left boot toe where the leather ( a little larger than the opening of a drinking straw ) as torn offI received a e-mail on *** *** asking for my order number ( *** ) an a case number ( *** )I immediately responded with a e-mail with this informationPoshmark Support has not responded as of 2-date which is *** even though I have reached out on*** and *** with e-mails requesting help with this matterPoskmark has a policy of hrs to contact them with any issuesI responded the same day I received the item ( *** ) and they responded days later ( *** ) ( hrs later ) which is outside of their policyI feel they shoul
I have purchased items on two separate occasions and the product arrived broken and Poshmark guarantees to take care of issues like this with refunds but I have submitted three issue emails and they will not help meThey have only responded once with directions on how to submit a formal refund and I have but they keep telling me I need to submit it and I haveThey are now not replying to any of my emails and there is not a number for me to call to speak with a personI want a refund on the two items that arrived brokenI do have pictures of all broken items
Complaint: ***I am rejecting this response because: The issue is not settle and they did not address both issues
Firstly, after nearly a month they have finally reached me to send them the item which is en route; secondly, the business did not respond to how it will resolve issues of selling products that infringe on trademarks or are counterfeit Sincerely,*** ***
I purchased a supposed *** brand coat from a Poshmark authorized seller who then sold me a fake unauthentic item with inside brand tags that had been hand sewn in the neck area and the coat also has no inside fabric tags nor inside tags to indicate the size or product RN numberI contacted the store sales rep and the manufacturer and was told all authentic *** brand items have machine sewn brand label and also have another inside label in garment that lists product RN item # and also fabric contentsThis item lists NONE!! I had a poshmark sale and used money due to me to purchase this item and POsmark is deliberately denying my refund in an attempt to sindle me out of my moneyI provided pictures and a letter with contact info to show that the item poshmark allowed was fraudulent and also not an authentic item! They still are keeping my money! I want my hard earned $** as Poshmark should not allow people to sell fake unauthentic items and then keep customers money becuase they
I currently have two missing packagesPostmark has been very helpful in responding immediately to emails, up until the deadline date of considering the packages officially lostNow they have gone silent and have not responded to my many forms of trying to contact themThey are still holding the buyers money, and will not release it back to themThese packages are insured, yet they refuse to let me know what will take place with my missing packagesI have been trying to contact them for days straight now, and silenceIf you email something that is not of importance, they will respond immediatelyIf you email them in regards to a payment, you will never hear back from them
Poshmark closed my account for "protective reasons" and I have a money balance that's in the account that I no longer have access toI've sent emails over the past days to open my account with either no response or likely an automated responseI would like to transfer the balance of my money that they are holding, which is $**
I have sold thousands of dollars (and earned poshmark quite a bit in the process) on their site over the years, I have been a top rated seller, and have glowing reviewsYou would think with all this that Poshmark would try to be somewhat helpful and accommodating when an issue arises...well not even closeA buyer purchased something from me, complained and asked for a refund using filtered photos and what I can only assume is that they damaged the product after using it--and poshmark allowed for the returnIt was a low priced sale so it was annoying, but not the end of the worldHowever, this made me concerned for future sales and I asked poshmark what they do to protect sellers from buyers cheating us and they basically have nothing in place and were less than helpful or sympathetic to my caseThey would not address specific concerns or information in my emails and just offered generic information that did not help in my caseI let them know that I am frustrated and worried that I will be cheated on high priced items in the future and am questioning if I should keep my account if that is the caseTheir response was to send me a step by step on how to delete my account if I am unhappy I am amazed at how terrible their customer service is and will be sticking to sites like *** which operate professionally and have some respect for the people selling on their site and earning them moneyDo yourself a favor and avoid poshmark as a seller