Complaint: ***I am rejecting this response because: Poshmark though believing the Buyers reasons for returning and accepted the photos, are now penalizing me because I cannot submit additional photos, the reason I cannot submit additional photos is because the buyer returned an empty packageThe return came two days ago and I was sent and empty box on a priority mail envelope, I conveyed this to Poshmark and they refuse my discourseI didn't have the forethought of taking photos of minute details because previously it was a gift that I never used and decided to sellNow I am suffering the loss of the item and the commission all because Poshmark refuses to protect its sellers and allows us to get scammedWhat it boils down to was that the buyer paid for a product, I supplied the product, the buyer lied in order to receive a refund, the buyer lied and kept the product and then when it was time to return the product scammed meand Poshmark refuses to be sympathetic to my plight and help meI feel like I was robbed, posh mark handled this matter with bias and egregiously sided with the buyer who has done nothing but lieI would like the money I was supposed to make on the sale please.Sincerely,*** ***
I purchased seven items on poshmark for a total of $***Although I accepted them as "delivered" I discovered upon closer inspection that they were all counterfeit itemsI have contacted poshmark at least ten times to discuss an amicable resolution for this, but they have not responded to me at allPoshmark has suspended the sellers closet just after I bought the items, so I am certain they are aware that her items were fakeSeveral other buyers purchased from her and their items were verified as counterfeit and a refund issuedI also filed a claim with *** as part of the funds used were from ***They have not responded to *** eitherThe site has a strict counterfeit policy, yet they do not seem very interested in enforcing it
Twice, I have had far less than stellar experiences as a seller on PoshmarkWhen an item I sold was lost in transit by *** for nearly a month, they offered no help when it came to communicating with the buyerWhen the item eventually arrived after I took it upon myself to file a claim with ***, the buyer used the product, decided they didn’t like it and filed a claim with PoshmarkI immediately rebutted the complaint, stating that the product was sent in new, sealed condition and if they approved the return, the item would be useless to me and I would be out the funds that it was sold forPoshmark approved the return and I must say that I was falsly leftneith a bit of hope when the email stated that Poshmark would make the transaction right if the item arrived in a different condition than how it was sent from the sellerWhen the item arrived damaged, used, packaging destroyed and missing parts, I immediately filed a claim with photos for proofIt took nearly two weeks to hear back from Poshmark, all after about emails I had sent to check the status of my claimI was then told that Poshmark would offer no help to me as the seller to make me wholePoshmark will no longer make 20% off of my salesDon’t bother selling on this site, it’s not worth the headache from scams
I have emailed now three times asking for a number or to speak to a managerThis company takes days to respond and never answers my questions except to say there's nothing they can doMy last email to Poshmark: I need a phone number to call a managerI have NEVER bought something that didn't fit from ANY company and then didn't accept a returnI need to send these backI'm not asking for anything else but to get a full refund for the jeans I bought, ($18.49) I don't need to keep them as they don't fitAs an online shopper I expect to be able to make a return for an unsatisfactory itemI am asking for a phone number to contact a manager or CEO or supervisor or whoever I need to talk to to get this doneThank you
I have reached out to posh Mark at least times via email which is their only contact method to have my email address changed so that I can collect the balance I have made by selling my products on their website and they are not contacting me back so that I can Collect my moneyThey have no telephone number that I can call to speak to a live agent and I am due over $I need to change my email address in their system which I cannot do because I don’t have access to my old email address and they need me to give them a code from my old email address to change My address to the new oneThey also need my old email address to even add a phone number to my account to get a verification code to release my fundsSo I need them to either call me at *** ** *** ** ** ***m to resolve the issue or update my account with that new email address
I'm filing this report for two reasons: Sales/refund issues and also Harassment and policy issues with the serviceI was going to file this report despite recent issues because I was not satisfied with the service I received, but after the attack I received this afternoon I am beyond frustrated and angryI understand that Poshmark is a consignment site and products being purchased online inherently come with a riskThis is not the first time I've been unsatisfied with a purchase, and it's not the first issue I've had with Poshmarks' policy but this is the first time where I feel I was taken advantage of a buyer and Poshmark has been less than helpful or responsiveI purchased a pair of booties from the seller *** that were listed as "New With Tag" and "Never Worn." They arrived on a Thursday evening, and after opening the box, looking them over, confirmed they looked like the photos and accepted the purchaseThree days later, Sunday morning I put the booties on, and imme
I ordered a dress via Poshmark and even inquired with the buyer if I could exchange the dress if the item did not fitThe seller assured me that I couldWhen I received the dress, it had a “twisted” back whereas the advertised photo showed a dress with a straight backI took photos and asked Poshmark for a refund so I could return the item within hoursI received a request for more photos which I sentI received no other correspondence and when I logged it, it showed as deleivered and deniedPoshmarks policy says a refund can be honored if the item was not as described but they allow for no buyer protection at allTheir customer service is horrible and they provide no phone numberTheir whole business is shoddy as there is no screening of sellersThey really should have an F rating on here
I purchased seven items on poshmark for a total of $***Although I accepted them as "delivered" I discovered upon closer inspection that they were all counterfeit itemsI have contacted poshmark at least ten times to discuss an amicable resolution for this, but they have not responded to me at allPoshmark has suspended the sellers closet just after I bought the items, so I am certain they are aware that her items were fakeSeveral other buyers purchased from her and their items were verified as counterfeit and a refund issuedI also filed a claim with *** as part of the funds used were from ***They have not responded to *** eitherThe site has a strict counterfeit policy, yet they do not seem very interested in enforcing it
I received Purse and the hardware color was messed upThis was not disclosed by the seller and not disclosed in the pictures from the sellerPosh did not support me returning this bag to the seller for a refundThis is truly bad business practice to allow
I bought several things from Poshmark over the course of a few months however stopped once I found out that their "poshmark guarantee" saying they will stand behind a purchase is a lie - I contacted them immediately upon receiving an item I had purchased that was inconsistent with how it was described in the adThe item was described as "like new" when it was in fact very worn, had strings coming out of it and was unwearable.Poshmark said there was nothing wrong with the description and would not offer a return or refundDo not believe this company's lies about providing a guarantee for your purchases - when it comes time to take them up on this assurance you will find out that the guarantee was a lie and they will not honor it
TERRIBLE! I bought pairs of jeans, I combed the listings to make sure I was buying something that fit the description at a fair price Of the three pairs of jeans two people lied significantly about the jeans and posted creative pictures to hide their lie One pair was worn by someone so much that the thighs had HUGE holes in the crotch area where thighs had rubbed through The second was a pair of men's jeans She clearly stated they were 32" inseam, they arrived, TAG says 30" There's no return policy, you have to file a complaintWhen I filed a complaint with pictures, the seller told Poshmark I was scammer and the picture was not of the tag from the men's jeans she sold me I will NEVER use the website again, and I will forever let everyone I know about my experience Stick with a site that backs the buyer, there are alot of horrible people out there, and most of them sell on Poshmark
I purchased a pair of *** jeans, advertised as a size 28, from the Poshmark website on *** 6, ***Upon receiving said jeans I discovered that the tag attached indeed reads 28, but the actual fit is extremely smaller than what is listed, appropriately two sizes smallerI have contacted Poshmark, sending photos of other *** jeans I own, all a size I have sent photos comparing the missized jeans to the properly sized jeans, showing a great difference in sizeI have requested that I return the jeans that are mislabeled, for a refund of the purchase pricePoshmark has denied such requestsThey would rather have sellers misrepresent the items they are selling, than make good on their product guaranteePoshmark claims that should a purchased item not match the description, a refund would be issuedThese jeans were advertised as a size 28, and that was a gross misrepresentation of their actual size
Today my account was hackedThe hackers changed my account information and password and then proceeded to initiate a fund transfer out of my account into their bank accountThere is no option for me to cancel this transferDespite marking that I did not change my password or email address when prompted by an automated email from Poshmark there has not been another email from Poshmark allowing me to recover my accountThey have also NOT reached out to me in any way today beyond that initial automated emailAfter posting on their social media accounts I only then saw that this is a widespread issue as many other members have taken to social media to voice their concerns as this is their only recourse due to the lack of communication from PoshmarkDespite a reply from their social media reps, I still have no email from their support team, no phone number to call for support, recourse for securing my account, and no recourse for recovering the money that was stolen from my accountW
To Whom It May Concern: On 12/we received confirmation of our order for the item below On 12/the item shipped On 1/the order was received On 1/we requested to return the order due to a defect (moth hole) and item runs small On 1/we again requested to return the order and heard nothing On 1/we told Poshmark that if we did not hear from them by 1/10, we would request the help of Revdex.com It is now 1/and we have not heard from the company We are requesting the shipping label -and subsequent refund immediatelyThank you*** ***
I bought an item that was not as describedI filed a case, provided the pictures asked and Poshmark rejected my claimThey allowed to the seller to bully me on the same case form which was on their guidelinesI did everything they asked and got no whereI was willing to send everything back at my cost but they rejected based on guidelines that are not stated on there websiteThe seller was one of their top sellers so they treated me unfair and allowed the seller to get away with this
Initial Business Response /* (1000, 7, 2015/12/09) */
We do not condone harassment on Poshmark and it is our priority to maintain a community where everyone feels safe and respectedThis user has emailed our customer support team and has been assistedWe thoroughly investigate claims like these
and take appropriate actionWe are unable to share the actions we take to protect the privacy of our users
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 9, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that I had to email several times was horribleThen I went back on posh and seen the same accounts still up and running as well as making comments stillI would not call that the situation was addressed at allI will never be ok with that response and how that *** make customers not want to buy from youI also think posh is full of *** and not only will I defend myself and othersI will go to social media and blogs this is unacceptable
Final Business Response /* (4000, 11, 2015/12/28) */
Rest assured, appropriate actions have been takenWe are unable to share the actions we take to protect the privacy of our users
Due to this, we consider the case resolved
When everything is working, it’s great! However, when things aren’t going correctly, it’s horribleThey have no phone customer service, only emailI’ve been emailing them for days about a problem and they keep replying and saying they’ll get back to me within hours but it’s been days since the first email and I haven’t heard anything
I bought a designer bag for $, they guaranteed its authenticity and was sent to meHowever the bag had a lot more wear than described or actually than the seller’s pictures showed (I had asked the seller to disclose a couple more pics that showed the wear but did not disclose everything) Also, there was a lack of puffiness, not mentioned eitherI did not Accept the item , asked for a return and a refund sending them pictures proving my pointThey came back twice asking whether I would accept some Posh credit and keep the bagI gently refused , they increased the amount giving me supposedly a choice, I refused again sending more detailed pictures and explaining my caseThey came back days later with the decision (even though they gave me a choice) that I just had to keep the credit and the bag, because....the seller described the item accurately (!) advising me to ask more questions from sellers in the future !!!
Honestly I felt scammed , ridiculous return policy, this is an example of doing all the right things , disclosing all proof and still being treated poorlyNeVeR buying from that site again!
Complaint: ***I am rejecting this response because: Poshmark though believing the Buyers reasons for returning and accepted the photos, are now penalizing me because I cannot submit additional photos, the reason I cannot submit additional photos is because the buyer returned an empty packageThe return came two days ago and I was sent and empty box on a priority mail envelope, I conveyed this to Poshmark and they refuse my discourseI didn't have the forethought of taking photos of minute details because previously it was a gift that I never used and decided to sellNow I am suffering the loss of the item and the commission all because Poshmark refuses to protect its sellers and allows us to get scammedWhat it boils down to was that the buyer paid for a product, I supplied the product, the buyer lied in order to receive a refund, the buyer lied and kept the product and then when it was time to return the product scammed meand Poshmark refuses to be sympathetic to my plight and help meI feel like I was robbed, posh mark handled this matter with bias and egregiously sided with the buyer who has done nothing but lieI would like the money I was supposed to make on the sale please.Sincerely,*** ***
I purchased seven items on poshmark for a total of $***Although I accepted them as "delivered" I discovered upon closer inspection that they were all counterfeit itemsI have contacted poshmark at least ten times to discuss an amicable resolution for this, but they have not responded to me at allPoshmark has suspended the sellers closet just after I bought the items, so I am certain they are aware that her items were fakeSeveral other buyers purchased from her and their items were verified as counterfeit and a refund issuedI also filed a claim with *** as part of the funds used were from ***They have not responded to *** eitherThe site has a strict counterfeit policy, yet they do not seem very interested in enforcing it
I was sent the wrong product and the seller blocked me
Twice, I have had far less than stellar experiences as a seller on PoshmarkWhen an item I sold was lost in transit by *** for nearly a month, they offered no help when it came to communicating with the buyerWhen the item eventually arrived after I took it upon myself to file a claim with ***, the buyer used the product, decided they didn’t like it and filed a claim with PoshmarkI immediately rebutted the complaint, stating that the product was sent in new, sealed condition and if they approved the return, the item would be useless to me and I would be out the funds that it was sold forPoshmark approved the return and I must say that I was falsly leftneith a bit of hope when the email stated that Poshmark would make the transaction right if the item arrived in a different condition than how it was sent from the sellerWhen the item arrived damaged, used, packaging destroyed and missing parts, I immediately filed a claim with photos for proofIt took nearly two weeks to hear back from Poshmark, all after about emails I had sent to check the status of my claimI was then told that Poshmark would offer no help to me as the seller to make me wholePoshmark will no longer make 20% off of my salesDon’t bother selling on this site, it’s not worth the headache from scams
I have emailed now three times asking for a number or to speak to a managerThis company takes days to respond and never answers my questions except to say there's nothing they can doMy last email to Poshmark: I need a phone number to call a managerI have NEVER bought something that didn't fit from ANY company and then didn't accept a returnI need to send these backI'm not asking for anything else but to get a full refund for the jeans I bought, ($18.49) I don't need to keep them as they don't fitAs an online shopper I expect to be able to make a return for an unsatisfactory itemI am asking for a phone number to contact a manager or CEO or supervisor or whoever I need to talk to to get this doneThank you
I have reached out to posh Mark at least times via email which is their only contact method to have my email address changed so that I can collect the balance I have made by selling my products on their website and they are not contacting me back so that I can Collect my moneyThey have no telephone number that I can call to speak to a live agent and I am due over $I need to change my email address in their system which I cannot do because I don’t have access to my old email address and they need me to give them a code from my old email address to change My address to the new oneThey also need my old email address to even add a phone number to my account to get a verification code to release my fundsSo I need them to either call me at *** ** *** ** ** ***m to resolve the issue or update my account with that new email address
I'm filing this report for two reasons: Sales/refund issues and also Harassment and policy issues with the serviceI was going to file this report despite recent issues because I was not satisfied with the service I received, but after the attack I received this afternoon I am beyond frustrated and angryI understand that Poshmark is a consignment site and products being purchased online inherently come with a riskThis is not the first time I've been unsatisfied with a purchase, and it's not the first issue I've had with Poshmarks' policy but this is the first time where I feel I was taken advantage of a buyer and Poshmark has been less than helpful or responsiveI purchased a pair of booties from the seller *** that were listed as "New With Tag" and "Never Worn." They arrived on a Thursday evening, and after opening the box, looking them over, confirmed they looked like the photos and accepted the purchaseThree days later, Sunday morning I put the booties on, and imme
I ordered a dress via Poshmark and even inquired with the buyer if I could exchange the dress if the item did not fitThe seller assured me that I couldWhen I received the dress, it had a “twisted” back whereas the advertised photo showed a dress with a straight backI took photos and asked Poshmark for a refund so I could return the item within hoursI received a request for more photos which I sentI received no other correspondence and when I logged it, it showed as deleivered and deniedPoshmarks policy says a refund can be honored if the item was not as described but they allow for no buyer protection at allTheir customer service is horrible and they provide no phone numberTheir whole business is shoddy as there is no screening of sellersThey really should have an F rating on here
I purchased seven items on poshmark for a total of $***Although I accepted them as "delivered" I discovered upon closer inspection that they were all counterfeit itemsI have contacted poshmark at least ten times to discuss an amicable resolution for this, but they have not responded to me at allPoshmark has suspended the sellers closet just after I bought the items, so I am certain they are aware that her items were fakeSeveral other buyers purchased from her and their items were verified as counterfeit and a refund issuedI also filed a claim with *** as part of the funds used were from ***They have not responded to *** eitherThe site has a strict counterfeit policy, yet they do not seem very interested in enforcing it
I received Purse and the hardware color was messed upThis was not disclosed by the seller and not disclosed in the pictures from the sellerPosh did not support me returning this bag to the seller for a refundThis is truly bad business practice to allow
I bought several things from Poshmark over the course of a few months however stopped once I found out that their "poshmark guarantee" saying they will stand behind a purchase is a lie - I contacted them immediately upon receiving an item I had purchased that was inconsistent with how it was described in the adThe item was described as "like new" when it was in fact very worn, had strings coming out of it and was unwearable.Poshmark said there was nothing wrong with the description and would not offer a return or refundDo not believe this company's lies about providing a guarantee for your purchases - when it comes time to take them up on this assurance you will find out that the guarantee was a lie and they will not honor it
TERRIBLE! I bought pairs of jeans, I combed the listings to make sure I was buying something that fit the description at a fair price Of the three pairs of jeans two people lied significantly about the jeans and posted creative pictures to hide their lie One pair was worn by someone so much that the thighs had HUGE holes in the crotch area where thighs had rubbed through The second was a pair of men's jeans She clearly stated they were 32" inseam, they arrived, TAG says 30" There's no return policy, you have to file a complaintWhen I filed a complaint with pictures, the seller told Poshmark I was scammer and the picture was not of the tag from the men's jeans she sold me I will NEVER use the website again, and I will forever let everyone I know about my experience Stick with a site that backs the buyer, there are alot of horrible people out there, and most of them sell on Poshmark
I purchased a pair of *** jeans, advertised as a size 28, from the Poshmark website on *** 6, ***Upon receiving said jeans I discovered that the tag attached indeed reads 28, but the actual fit is extremely smaller than what is listed, appropriately two sizes smallerI have contacted Poshmark, sending photos of other *** jeans I own, all a size I have sent photos comparing the missized jeans to the properly sized jeans, showing a great difference in sizeI have requested that I return the jeans that are mislabeled, for a refund of the purchase pricePoshmark has denied such requestsThey would rather have sellers misrepresent the items they are selling, than make good on their product guaranteePoshmark claims that should a purchased item not match the description, a refund would be issuedThese jeans were advertised as a size 28, and that was a gross misrepresentation of their actual size
Today my account was hackedThe hackers changed my account information and password and then proceeded to initiate a fund transfer out of my account into their bank accountThere is no option for me to cancel this transferDespite marking that I did not change my password or email address when prompted by an automated email from Poshmark there has not been another email from Poshmark allowing me to recover my accountThey have also NOT reached out to me in any way today beyond that initial automated emailAfter posting on their social media accounts I only then saw that this is a widespread issue as many other members have taken to social media to voice their concerns as this is their only recourse due to the lack of communication from PoshmarkDespite a reply from their social media reps, I still have no email from their support team, no phone number to call for support, recourse for securing my account, and no recourse for recovering the money that was stolen from my accountW
Too many sellers put items on the site then NEVER respond to offers or buy now Not reliable....very questionable in my opinion....use at own risk!!!!!
To Whom It May Concern: On 12/we received confirmation of our order for the item below On 12/the item shipped On 1/the order was received On 1/we requested to return the order due to a defect (moth hole) and item runs small On 1/we again requested to return the order and heard nothing On 1/we told Poshmark that if we did not hear from them by 1/10, we would request the help of Revdex.com It is now 1/and we have not heard from the company We are requesting the shipping label -and subsequent refund immediatelyThank you*** ***
I bought an item that was not as describedI filed a case, provided the pictures asked and Poshmark rejected my claimThey allowed to the seller to bully me on the same case form which was on their guidelinesI did everything they asked and got no whereI was willing to send everything back at my cost but they rejected based on guidelines that are not stated on there websiteThe seller was one of their top sellers so they treated me unfair and allowed the seller to get away with this
Initial Business Response /* (1000, 7, 2015/12/09) */
We do not condone harassment on Poshmark and it is our priority to maintain a community where everyone feels safe and respectedThis user has emailed our customer support team and has been assistedWe thoroughly investigate claims like these
and take appropriate actionWe are unable to share the actions we take to protect the privacy of our users
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 9, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that I had to email several times was horribleThen I went back on posh and seen the same accounts still up and running as well as making comments stillI would not call that the situation was addressed at allI will never be ok with that response and how that *** make customers not want to buy from youI also think posh is full of *** and not only will I defend myself and othersI will go to social media and blogs this is unacceptable
Final Business Response /* (4000, 11, 2015/12/28) */
Rest assured, appropriate actions have been takenWe are unable to share the actions we take to protect the privacy of our users
Due to this, we consider the case resolved
When everything is working, it’s great! However, when things aren’t going correctly, it’s horribleThey have no phone customer service, only emailI’ve been emailing them for days about a problem and they keep replying and saying they’ll get back to me within hours but it’s been days since the first email and I haven’t heard anything
I bought a designer bag for $, they guaranteed its authenticity and was sent to meHowever the bag had a lot more wear than described or actually than the seller’s pictures showed (I had asked the seller to disclose a couple more pics that showed the wear but did not disclose everything) Also, there was a lack of puffiness, not mentioned eitherI did not Accept the item , asked for a return and a refund sending them pictures proving my pointThey came back twice asking whether I would accept some Posh credit and keep the bagI gently refused , they increased the amount giving me supposedly a choice, I refused again sending more detailed pictures and explaining my caseThey came back days later with the decision (even though they gave me a choice) that I just had to keep the credit and the bag, because....the seller described the item accurately (!) advising me to ask more questions from sellers in the future !!!
Honestly I felt scammed , ridiculous return policy, this is an example of doing all the right things , disclosing all proof and still being treated poorlyNeVeR buying from that site again!