I was charged for free shipping and when I sent 5+ emails to ask for a refund, all of my communications were ignoredI still have not received the courtesy of a responseMy debit card was charged an excessive amount so I am entitled to a refundHowever, the company is in radio silenceThere is no telephone number for PoshMark customers/sellers/buyers to contact customer serviceJust an email system that goes unanswered
I am very upset with the service I have received from Poshmark customer support and their sellerI reported a bug in the system and receiving damaged merchandise upon receiptI should be covered under the terms of Posh Protect because the item arrived not as describedI ordered a jacket and it arrived in very worn condition (discoloration, stains, and piling throughout)The seller's description said it was "Only worn times!!!" but it has clearly been through a lotThere was even an icky gum wrapper in the pocketI own many pieces from Alice and Olivia and this type of wear is usually only evident after years of wearThe jacket is unwearableI tried to follow the process but their system would not allow it until I acceptedIt would also not let me add photos on two different browsersI communicated this multiple times and keep getting a canned responseI should be protected by Posh Protect because of the misrepresented condition of the unwearable coat and I reported this th
I sold a $item to a user*** for $It was a Louis Vuitton keychain pouch, I sent the item with the box, receipt, envelopes, tags, and authentication cardsThe buyer returned the item WITHOUT half of the products I sent and the products damagedI contacted postmark several times, and they ignored every single messageI sent them several e-mails photo proof of what I sent versus what I received backThe buyer blocked me on Poshmark once I called her out on what she didPoshmark has not heaped me out whatsoever, meanwhile their guarantee policy says it protects buyers and sellers from situations like this and now because of them I am out $
I was shopping online for a specific Vintage crossbody bag made by Dooney & BourkeI found the bag on eBay and was in the bidding processThe auction on the item was closing in hoursI made the mistake of finding a company called Poshmark, where a seller , ***, was selling the exact same item that looked to be in better condition than the one on eBayOn Nov27th, I purchased the item, from ***, on PoshmarkI was excited about my decision and stopped bidding on the item on eBay which sold for higher than my bidWell, day after day, I was never informed that my item shipped from PoshmarkI finally inquired to ***, the seller, but received no responsesPoshmark policy says if the item doesn't ship after days you can CANCEL the orderI didn't want to cancel the order, I wanted the bagThis was my very first transaction with PoshmarkAfter days I had no alternative but to cancel but had missed out on a good price for the same item on eBayOn Dec7th Poshmark started the refund process which I did receive quicklyHowever, this seller is still on Poshmark and so is this item that I purchased but with a red SOLD banner across the bottom right corner! Poshmark needs to contact these sellers and if they get no response, purge their website of the sellers that blemish their reputationPoshmark as well, should purge their website of items that sell or are never shipped NOT put a SOLD SIGN on them, taking credit for items never deliveredThat's a dishonest practice
Initial Business Response /* (1000, 10, 2015/01/05) */
We attempted to work with *** for a resolution as she misrepresented the item soldAlthough the condition of the sweater may have been fine, she misled the buyer in regards to the brand of the itemIt is fraudulent to list an
item under a brand which it is not
Item was falsely advertised with conflicting informationSaid it was an petite but fit like a 7/regularwhen checking out item was noted as a regular never mentioned the petiteor picture never showed tagVery deceptive and advertisingconflicting information
I signed up for this service and because my roommate shared information with me they flagged my account as fraudulentThen when I tried to explain it they barely gave me a response, much less an apology due to what I believe is discrimination towards myself and my roommate sharing an address etcNow they are repeatedly failing to process my payments which result in my losing offers that include discounts and ruin my standing with the online communityOther sellers are going to think I’m a dead beat who cannot pay and won’t want to make offers to me because there are always payment issuesI have forms of valid payment that they are denying and no one will contact me to discuss getting helpi spoke to my bank and the accounts are not blocking the charges and they are adequate funds to cover the purchasesWhen I email, they just say they will get back to me in hours; which is conveniently when the offers expireThen they don’t address my issue and I have to send several more e
Poshmark’s customer service is practically nonexistentThey offer zero support if there is an issue with your orderIf you do choose to do business with Poshmark do so through a third party such as PayPal so you have recourse when, not if, your order has an issue
I am a seller on poshmark, Top Rated and have had all star reviewsI take my reputation very seriouslyThis week a buyer decided she didn't want a dress she purchased, so she lied and said there were stains on the dress not disclosedThis was days agoMy earnings are on holddays ago , poshmark said they were waiting on photos, which the buyer failed to take the day of her complaint , nor did she describe these stainsSo now she's had my dress for days and wants to return itI have emailed customer service for many days now asking how long I have to wait for the photos because days is ample time She has probably worn the dress at this point!? Customer service will not respond to any inquiriesMy earnings are on holdI have read many other reviews with identical complaintsThis company is a total scam and should be shut down
I sold an authentic purse via PoshmarkThe buyer received the item and filed a return request which was approved and buy was instructed to ship the purse backThe buyer shipped back an empty envelope with no purse (with a value of $400, but I sold it for $and with Poshmark fees I would have earned $168.) I contacted Poshmark about the issue multiple times and have not gotten a responseI provide video and photo proof of the empty envelopePoshmark advertises buyer and seller protection as the reason why they take $of profit from the seller, which is why I felt safe to sell with them, but they have not held up their end if their promise and I am out my purse and my $
Initial Business Response /* (1000, 5, 2014/10/03) */
When a user receives an item that is not as described, we ask that they notify us within days of the delivery by opening a case with us within the appTo open a case, go to the Account Tab My Purchases Click on the item you
purchased Problems/Order InquiryOnce that is done our team evaluates the evidenceIn this case *** provided us with great photo evidenceWe were able to return her funds and get the sneakers back to the original owner
I purchased a dress online from this companyNot only is the dress very poorly made, the wrong color it does not fitI have requested a return slip only to be told I had to wait hours for a responseAfter two more request for additional information, we are now into the following week, my request was denied because the item was as portrayedI am being forced to keep a dress that does not fitThe quality is poorThe color is not what I expectedPlease help me resolve this matter
AVOIDPoshmark supports racism, threats, and bullying! They have absolutely horrible customer serviceThey respond with the same canned responses, no matter the situationThese messages take two seconds to send, yet they take over hours to respond every timeI recently had a user (who was disgruntled about who knows what), make 15+ harassing comments on my listings- this was before I could block them! They made racist insults, personal attacks on my appearance, and spread lies about me scamming themIt was clear that this account was made for the sole purpose of harassing me; their account name included MY username! Yet when I contacted Poshmark about this, they refused to remove the comments and claimed that they had "taken the appropriate actions," yet the account was still active!
I have been diagnosed with depression in the past, and things like this affect me deeply-- heck, anyone would feel threatened and insulted! I am back on medications because of this horrible experience, mostly because Poshmark failed to take any action, which to me says that they condone racist remarks, threats, and straigbullyingI made a sale today, but I am cancelling the order and deleting my account immediatelyI refuse to let this joke of a "business" profit from me again- and you can be sure that they will lose business because of me as well!
Initial Business Response /* (4000, 10, 2015/01/05) */
We want our members to have the best experience possibleIf something is wrong, we need them to reach out to us as soon as possibleIn this case the seller sent in one email and after our response, was never heard from again
Unfortunately, she has now deleted her account, leaving us without any information on the sold item (as no photo evidence was provided via email from the seller only the buyer)We are also unable to offer any form of compensation once an account has been shutdown
Initial Consumer Rebuttal /* (4200, 12, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Poshmark' email response was sent on Nov and read as follows;
"*** replied:
Hi ***,
Thank you for reaching out to usOur team is currently reviewing the case and will get back to you in 24-hours
We appreciate your patience!
Best,
***
For more information: https://poshmark.com/posh_guide "
I received no additional follow up emails from poshmark so on December 12th I closed my account, because I assumed poshmark didn't care, as I received emails confirming the item return was completed and the buyer recieved a refundI do not wish to receive credit via poshmark credit, as I will no longer use this appPoshmark can feel free to mail me a checkAs for not replying to their emsil, nowhere did it request or mandate a reply, as they were supposed to be in touch with me within hours, which did not occur
I received a 1500$ purchase of a purse directly from *** authentication serviceWhen I got my purchase the tape was split off the top of the box, since it had been raining the day prior, water had seeped into the bag as well as dirt and grime*** clearly did not pad the top of the box with stuffing and something was placed on top of the box causing it to splitI informed *** customer service that I would like to keep the bag instead of returning it if they paid for the repairsThey refused to accept responsibility for what they did, even sending me a video of their "careful" packing serviceAll the video proved was that I was right and they only used one piece of tape on top of the box and did not pad the top, if you were any kind of decent service you would know you needed to PAD the box and use more than ONE piece of tape to protect a 1500$ bagIt's an absolute joke and a disgrace how I have been treatedI had to report the issue to my credit card company afte
I received shoes from them that were not as advertisedThe seller had not put a complete size on the listingPoshmark refused to address the problem with me and I then discovered that they had set up a billing agreement payment plan with me without my permissionI would like my money backI have had Paypal cancel the billing agreement
I (Seller) sold a dress without any flaws to Buyer through PoshmarkAfter receipt, Buyer made a claim that the zipper was “missing a notch”The dress was sent without flaws and the dress, including the zipper, was inspected prior to the sale - it was in perfect working condition without a missing zipper tooth and was shipped in a fully zipped conditionAfter receipt, Buyer opened a case with Poshmark claiming that the zipper was “missing a notch” and added pictures showing that not only was a zipper tooth missing, but the zipper had been ripped apartPlease note, the zipper was sewn into the dress and could not be ripped apart without manual interventionAlso, if you look at the photos, it is obvious from the position of the missing zipper tooth and the position of the now ripped apart zipper track and zipper pull, that the Buyer pulled on the zipper hard enough to yank out a zipper tooth and rip the zipper apartPer Poshmark’s requested system, I responded immediately with a wri
Regarding Order ***, we approved this return request due to this item being a different style than what was stated in the listingThis order was returned to the seller and the buyer was issued a full refund of $on 5/5, because of this, we consider this case closed
I purchased a dress through Posh mark that was falsely advertised and arrived damaged and stainedAccording to Posh Marks website I should have been covered under their "Posh Promise" This company did not uphold their refund policy and let their seller keep my moneyPosh Mark allowed the seller to harass me and blame me for the damaged dressI have never dealt with such terrible customer serviceThe dress was so bad that I could not even wear itI provided the company with pictures showing the damage, stains and proof the dress did not arrive as advertised yet they still did nothing for me as a customerThe seller advertised a once wore dresses, clean in good conditionIt was dirty, smelly, armpit stained and food stains all over the dressSomething has to be done because people don't deserve to be treated this way Posh Promise (directly from their site) You are protected every time you make a purchase on PoshmarkWe will give you a full refund if your item never ships or does
I was charged for free shipping and when I sent 5+ emails to ask for a refund, all of my communications were ignoredI still have not received the courtesy of a responseMy debit card was charged an excessive amount so I am entitled to a refundHowever, the company is in radio silenceThere is no telephone number for PoshMark customers/sellers/buyers to contact customer serviceJust an email system that goes unanswered
I am very upset with the service I have received from Poshmark customer support and their sellerI reported a bug in the system and receiving damaged merchandise upon receiptI should be covered under the terms of Posh Protect because the item arrived not as describedI ordered a jacket and it arrived in very worn condition (discoloration, stains, and piling throughout)The seller's description said it was "Only worn times!!!" but it has clearly been through a lotThere was even an icky gum wrapper in the pocketI own many pieces from Alice and Olivia and this type of wear is usually only evident after years of wearThe jacket is unwearableI tried to follow the process but their system would not allow it until I acceptedIt would also not let me add photos on two different browsersI communicated this multiple times and keep getting a canned responseI should be protected by Posh Protect because of the misrepresented condition of the unwearable coat and I reported this th
I sold a $item to a user*** for $It was a Louis Vuitton keychain pouch, I sent the item with the box, receipt, envelopes, tags, and authentication cardsThe buyer returned the item WITHOUT half of the products I sent and the products damagedI contacted postmark several times, and they ignored every single messageI sent them several e-mails photo proof of what I sent versus what I received backThe buyer blocked me on Poshmark once I called her out on what she didPoshmark has not heaped me out whatsoever, meanwhile their guarantee policy says it protects buyers and sellers from situations like this and now because of them I am out $
I was shopping online for a specific Vintage crossbody bag made by Dooney & BourkeI found the bag on eBay and was in the bidding processThe auction on the item was closing in hoursI made the mistake of finding a company called Poshmark, where a seller , ***, was selling the exact same item that looked to be in better condition than the one on eBayOn Nov27th, I purchased the item, from ***, on PoshmarkI was excited about my decision and stopped bidding on the item on eBay which sold for higher than my bidWell, day after day, I was never informed that my item shipped from PoshmarkI finally inquired to ***, the seller, but received no responsesPoshmark policy says if the item doesn't ship after days you can CANCEL the orderI didn't want to cancel the order, I wanted the bagThis was my very first transaction with PoshmarkAfter days I had no alternative but to cancel but had missed out on a good price for the same item on eBayOn Dec7th Poshmark started the refund process which I did receive quicklyHowever, this seller is still on Poshmark and so is this item that I purchased but with a red SOLD banner across the bottom right corner! Poshmark needs to contact these sellers and if they get no response, purge their website of the sellers that blemish their reputationPoshmark as well, should purge their website of items that sell or are never shipped NOT put a SOLD SIGN on them, taking credit for items never deliveredThat's a dishonest practice
Initial Business Response /* (1000, 10, 2015/01/05) */
We attempted to work with *** for a resolution as she misrepresented the item soldAlthough the condition of the sweater may have been fine, she misled the buyer in regards to the brand of the itemIt is fraudulent to list an
item under a brand which it is not
Item was falsely advertised with conflicting informationSaid it was an petite but fit like a 7/regularwhen checking out item was noted as a regular never mentioned the petiteor picture never showed tagVery deceptive and advertisingconflicting information
My account was suspended for no reason what so ever They are also holding my funds of $I have sent them several emails about my money and no response
I signed up for this service and because my roommate shared information with me they flagged my account as fraudulentThen when I tried to explain it they barely gave me a response, much less an apology due to what I believe is discrimination towards myself and my roommate sharing an address etcNow they are repeatedly failing to process my payments which result in my losing offers that include discounts and ruin my standing with the online communityOther sellers are going to think I’m a dead beat who cannot pay and won’t want to make offers to me because there are always payment issuesI have forms of valid payment that they are denying and no one will contact me to discuss getting helpi spoke to my bank and the accounts are not blocking the charges and they are adequate funds to cover the purchasesWhen I email, they just say they will get back to me in hours; which is conveniently when the offers expireThen they don’t address my issue and I have to send several more e
Poshmark’s customer service is practically nonexistentThey offer zero support if there is an issue with your orderIf you do choose to do business with Poshmark do so through a third party such as PayPal so you have recourse when, not if, your order has an issue
I am a seller on poshmark, Top Rated and have had all star reviewsI take my reputation very seriouslyThis week a buyer decided she didn't want a dress she purchased, so she lied and said there were stains on the dress not disclosedThis was days agoMy earnings are on holddays ago , poshmark said they were waiting on photos, which the buyer failed to take the day of her complaint , nor did she describe these stainsSo now she's had my dress for days and wants to return itI have emailed customer service for many days now asking how long I have to wait for the photos because days is ample time She has probably worn the dress at this point!? Customer service will not respond to any inquiriesMy earnings are on holdI have read many other reviews with identical complaintsThis company is a total scam and should be shut down
I sold an authentic purse via PoshmarkThe buyer received the item and filed a return request which was approved and buy was instructed to ship the purse backThe buyer shipped back an empty envelope with no purse (with a value of $400, but I sold it for $and with Poshmark fees I would have earned $168.) I contacted Poshmark about the issue multiple times and have not gotten a responseI provide video and photo proof of the empty envelopePoshmark advertises buyer and seller protection as the reason why they take $of profit from the seller, which is why I felt safe to sell with them, but they have not held up their end if their promise and I am out my purse and my $
Initial Business Response /* (1000, 5, 2014/10/03) */
When a user receives an item that is not as described, we ask that they notify us within days of the delivery by opening a case with us within the appTo open a case, go to the Account Tab My Purchases Click on the item you
purchased Problems/Order InquiryOnce that is done our team evaluates the evidenceIn this case *** provided us with great photo evidenceWe were able to return her funds and get the sneakers back to the original owner
I purchased a dress online from this companyNot only is the dress very poorly made, the wrong color it does not fitI have requested a return slip only to be told I had to wait hours for a responseAfter two more request for additional information, we are now into the following week, my request was denied because the item was as portrayedI am being forced to keep a dress that does not fitThe quality is poorThe color is not what I expectedPlease help me resolve this matter
AVOIDPoshmark supports racism, threats, and bullying! They have absolutely horrible customer serviceThey respond with the same canned responses, no matter the situationThese messages take two seconds to send, yet they take over hours to respond every timeI recently had a user (who was disgruntled about who knows what), make 15+ harassing comments on my listings- this was before I could block them! They made racist insults, personal attacks on my appearance, and spread lies about me scamming themIt was clear that this account was made for the sole purpose of harassing me; their account name included MY username! Yet when I contacted Poshmark about this, they refused to remove the comments and claimed that they had "taken the appropriate actions," yet the account was still active!
I have been diagnosed with depression in the past, and things like this affect me deeply-- heck, anyone would feel threatened and insulted! I am back on medications because of this horrible experience, mostly because Poshmark failed to take any action, which to me says that they condone racist remarks, threats, and straigbullyingI made a sale today, but I am cancelling the order and deleting my account immediatelyI refuse to let this joke of a "business" profit from me again- and you can be sure that they will lose business because of me as well!
Initial Business Response /* (4000, 10, 2015/01/05) */
We want our members to have the best experience possibleIf something is wrong, we need them to reach out to us as soon as possibleIn this case the seller sent in one email and after our response, was never heard from again
Unfortunately, she has now deleted her account, leaving us without any information on the sold item (as no photo evidence was provided via email from the seller only the buyer)We are also unable to offer any form of compensation once an account has been shutdown
Initial Consumer Rebuttal /* (4200, 12, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Poshmark' email response was sent on Nov and read as follows;
"*** replied:
Hi ***,
Thank you for reaching out to usOur team is currently reviewing the case and will get back to you in 24-hours
We appreciate your patience!
Best,
***
For more information: https://poshmark.com/posh_guide "
I received no additional follow up emails from poshmark so on December 12th I closed my account, because I assumed poshmark didn't care, as I received emails confirming the item return was completed and the buyer recieved a refundI do not wish to receive credit via poshmark credit, as I will no longer use this appPoshmark can feel free to mail me a checkAs for not replying to their emsil, nowhere did it request or mandate a reply, as they were supposed to be in touch with me within hours, which did not occur
I received a 1500$ purchase of a purse directly from *** authentication serviceWhen I got my purchase the tape was split off the top of the box, since it had been raining the day prior, water had seeped into the bag as well as dirt and grime*** clearly did not pad the top of the box with stuffing and something was placed on top of the box causing it to splitI informed *** customer service that I would like to keep the bag instead of returning it if they paid for the repairsThey refused to accept responsibility for what they did, even sending me a video of their "careful" packing serviceAll the video proved was that I was right and they only used one piece of tape on top of the box and did not pad the top, if you were any kind of decent service you would know you needed to PAD the box and use more than ONE piece of tape to protect a 1500$ bagIt's an absolute joke and a disgrace how I have been treatedI had to report the issue to my credit card company afte
I received shoes from them that were not as advertisedThe seller had not put a complete size on the listingPoshmark refused to address the problem with me and I then discovered that they had set up a billing agreement payment plan with me without my permissionI would like my money backI have had Paypal cancel the billing agreement
I (Seller) sold a dress without any flaws to Buyer through PoshmarkAfter receipt, Buyer made a claim that the zipper was “missing a notch”The dress was sent without flaws and the dress, including the zipper, was inspected prior to the sale - it was in perfect working condition without a missing zipper tooth and was shipped in a fully zipped conditionAfter receipt, Buyer opened a case with Poshmark claiming that the zipper was “missing a notch” and added pictures showing that not only was a zipper tooth missing, but the zipper had been ripped apartPlease note, the zipper was sewn into the dress and could not be ripped apart without manual interventionAlso, if you look at the photos, it is obvious from the position of the missing zipper tooth and the position of the now ripped apart zipper track and zipper pull, that the Buyer pulled on the zipper hard enough to yank out a zipper tooth and rip the zipper apartPer Poshmark’s requested system, I responded immediately with a wri
Regarding Order ***, we approved this return request due to this item being a different style than what was stated in the listingThis order was returned to the seller and the buyer was issued a full refund of $on 5/5, because of this, we consider this case closed
I purchased a dress through Posh mark that was falsely advertised and arrived damaged and stainedAccording to Posh Marks website I should have been covered under their "Posh Promise" This company did not uphold their refund policy and let their seller keep my moneyPosh Mark allowed the seller to harass me and blame me for the damaged dressI have never dealt with such terrible customer serviceThe dress was so bad that I could not even wear itI provided the company with pictures showing the damage, stains and proof the dress did not arrive as advertised yet they still did nothing for me as a customerThe seller advertised a once wore dresses, clean in good conditionIt was dirty, smelly, armpit stained and food stains all over the dressSomething has to be done because people don't deserve to be treated this way Posh Promise (directly from their site) You are protected every time you make a purchase on PoshmarkWe will give you a full refund if your item never ships or does