The user did not provide us with an order number and we see no sales or purchases based on their email address in our records. We are not able to further look into the order to see what may have happened. If the user can provide us with an order number, we would be happy to see what happened in...
their case. For this reason, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because:
The business response is a lie...I have submitter 4 separate pictures taken with flash of the damages not mentioned by the buyer. I have submitted these pictures twice, so the business has 8 pictures taken in different lighting not including the original listing pictures.Sincerely,[redacted]
Regarding order [redacted] - Christian Louboutin “Louis Junior Spikes” Flats. We had reached out to the user on November 6th, 2017 to request proof of purchase and/or authenticity for the item. As we did not hear back from the user, were forced to approve the case for a return on...
November 8th, 2017. As replica items are not supported on our platform, we are unable to offer further assistance on the item. For this reason, we consider the case closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Kimberly [redacted]
Our team has requested the item be sent to our headquarters. Once we have received the item. We will be providing a full refund. For this reason, we consider the case closed.
As we've previously stated in our response to this user, Poshmark did not acquire [redacted] as a company and we have no access to any information that the user may have had on [redacted].
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/10/28) */
We are in conversation with the buyer. If the buyer is unhappy with the results of this return case, we urge them to respond to the latest email from us for further assistance.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I have responded to all of Poshmark's emails. I was even sent an email from them to stop sending multiple emails to them. Poshmark claims the item is authentic but they have not provided me with any proof that the item is authentic. I have provided the company with clear proof that the boots are fake. The pictures are very clear and I also explained to them that QR code does not take me to the UGG website like is should. I have been ignored for almost a complete month. I am very upset because I contacted Poshmark immediately and they continue to make up excuses as to why they refuse to return my money.
Final Business Response /* (4000, 9, 2015/11/14) */
The seller has provided proof of authentication of the item - due to this, we have denied the return case.
We are currently responding to the buyer emails for further clarification.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller did not provide proof that the item is authentic. The seller only provided a receipt from an online store. That is not proof the item is authentic. I have proof the item is not authentic. The QR code does not go to the UGG website. The QR code takes me to a link. Also, the boots are not even leather and the fur inside is fake. My authentic UGG boots take me directly to the UGG website.
The user has a history of reporting buyers damaging products upon return. Additionally is linked to another account that has reported receiving different items upon return and has submitted identical photos...
on both accounts. As this user has abused their privilege on our platform, we consider the case closed.
When our disputes team evaluated this claim, they noted that although the seller listed the item as size 7.5, the brand and Poshmark's size chart ties a size 7.5 to a size 37.5. However, due to the discrepancy they have moved forward with cancelling the order and issuing the seller a full refund as...
Complaint: [redacted]I am rejecting this response because:A tracking is supposed to be provided immediately after the item ya been approved by Poshmark Conceirge. I had to follow up for over a week, can’t even count how many emails I sent that received no replies.
Then on 03/28 they finally decided to tell me that USPS (not fedex like they later said) lost my bag. This was confirmed in two separate emails by two separate reprrsentative.
1.We are reaching out to you regarding your recent sale, "CC Bucket Bag (2016)". Although you've reported your order as shipped, there is unfortunately no USPS tracking activity. Therefore, we have processed this as a lost package and will be compensating both sides. We have added your earnings to your account, while also refunding your buyer as part of the protection we provide each of our users.
2.
Thanks for your emails and for the delay. We can assure you that this package was shipped from our headquarters on March 16th unfortunately; USPS has not scanned the package yet. It is likely that USPS made an error or is experiencing delays. We are happy to provide you with your earnings in addition to refunding the buyer as part of our insurance service. We sincerely apologize for this experience.Thank you for understanding and happy Poshing!
Sarah
after I replied raising the fact that they list my bag and got a refund from a customer, but they only compensated me for the % of the sale not for the value of the lost bag. They then disappeared until April 2nd, which was when they told me that the bag was actually shipped via FedEx.
so the two previous communications were suddenly both wrong (about the exact same thing) now that I asked for the full value of the lost bag?
This is unprofessional and downright sketchy in every way.
According to our Marketplace Operations team, the customer was last assisted with their inquiry on June 14th, 20**, and a full refund was processed to their original payment method as part of our coverage through Posh Protect. We sincerely apologize for any inconvenience on behalf of...
[redacted].
If they have any further questions or concerns about their account, they may respond directly to our team’s last email.
Complaint: [redacted]I am rejecting this response because this does not resolve my complaint or direct me in any way to resolve it. The "[redacted] community" that Poshmark acquired is no longer operating and therefore for all intents and purposes is now a part of Poshmark. Thus the Poshmark community should be responsible for any outstanding liabilities held by [redacted].Sincerely,[redacted]
We have received the seller's email and the email has been escalated to our Vice President of Fraud who will be investigating this case and reaching back to the seller.
Initial Business Response /* (1000, 5, 2015/08/03) */
Our return team has carefully and thoroughly reviewed the order, investigating the comments on the listing and asked both the seller and buyer for photographic evidence to support their claim.
After the careful review, we have reached out to...
the buyer with the conclusion that the item was correctly represented, therefore the order did not qualify for an "item not as described" return per our guidelines - as sizing can vary by fit and was not misstated by the seller.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The items I received had no size tags The items were clearly misrepresented. This company is a scam and should be shut down. How do they know what items I was sent by the seller for certain. I am not out $120 and stuck with items that do not fit because the seller obviously sent me items with no tags so no one would know what size they were.
Unacceptable!
Final Business Response /* (4000, 9, 2015/08/19) */
As stated, after the careful review, we have reached out to the buyer with the conclusion that the item was correctly represented, therefore the order did not qualify for an "item not as described" return per our guidelines - as sizing can vary by fit and was not misstated by the seller.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 11, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
LIE
WORST COMPANY EVER
STOLE MY MONEY SHOWED PICS PROVING THERE WERE NO SIZE TAGS AND PICS OF MEASUREMENTS PROVING THEY WERE NOT THE SIZE PURCHASED
COMPANY SHOULD BE SHUT DOWN
SCAM
Complaint: [redacted]I am rejecting this response because:
I have am am unable to find the email they claim they sent explaining the process. The only email I show as being received said that they were refunding me for the first pair so I presumed this was the process. As I had just started using Poshmark I was unaware that their email demand that I immediately accept delivery of the package as soon as it was delivered to my mailbox was interpreted as my accepting the condition of the item and not just that I was acknowledging that the item was delivered. Sincerely,Cheryl [redacted]
As stated in our initial response, our disputes team reached out to the buyer on [redacted] 28 and [redacted] 30 to request additional photos for the buyer’s claim. We have attached proof of the last attempt that the team made to get a response from the buyer. The email included clear instructions on how the buyer could accurately show photos for their claim.
Because they did not receive any response, they were forced to deny the claim as the seller’s funds cannot be held indefinitely.
The buyer filed a return stating the item is damaged. The photos in the email that the buyer provided shows the item was cut as the tear is a straight cut. The buyer also stated in the listing comments that she cut the item when opening the package. We also emailed the buyer letting her know this on March 8th. The item was not damaged from the seller. We are not able to compensate for orders that was damaged due to the way the package as opened. Due to this, we are not able to approve a return and consider the case resolved.
The user did not provide us with an order number and we see no sales or purchases based on their email address in our records. We are not able to further look into the order to see what may have happened. If the user can provide us with an order number, we would be happy to see what happened in...
their case. For this reason, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because:
The business response is a lie...I have submitter 4 separate pictures taken with flash of the damages not mentioned by the buyer. I have submitted these pictures twice, so the business has 8 pictures taken in different lighting not including the original listing pictures.Sincerely,[redacted]
Regarding order [redacted] - Christian Louboutin “Louis Junior Spikes” Flats. We had reached out to the user on November 6th, 2017 to request proof of purchase and/or authenticity for the item. As we did not hear back from the user, were forced to approve the case for a return on...
November 8th, 2017. As replica items are not supported on our platform, we are unable to offer further assistance on the item. For this reason, we consider the case closed.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Kimberly [redacted]
Our team has requested the item be sent to our headquarters. Once we have received the item. We will be providing a full refund. For this reason, we consider the case closed.
As we've previously stated in our response to this user, Poshmark did not acquire [redacted] as a company and we have no access to any information that the user may have had on [redacted].
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2015/10/28) */
We are in conversation with the buyer. If the buyer is unhappy with the results of this return case, we urge them to respond to the latest email from us for further assistance.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I have responded to all of Poshmark's emails. I was even sent an email from them to stop sending multiple emails to them. Poshmark claims the item is authentic but they have not provided me with any proof that the item is authentic. I have provided the company with clear proof that the boots are fake. The pictures are very clear and I also explained to them that QR code does not take me to the UGG website like is should. I have been ignored for almost a complete month. I am very upset because I contacted Poshmark immediately and they continue to make up excuses as to why they refuse to return my money.
Final Business Response /* (4000, 9, 2015/11/14) */
The seller has provided proof of authentication of the item - due to this, we have denied the return case.
We are currently responding to the buyer emails for further clarification.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 11, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The seller did not provide proof that the item is authentic. The seller only provided a receipt from an online store. That is not proof the item is authentic. I have proof the item is not authentic. The QR code does not go to the UGG website. The QR code takes me to a link. Also, the boots are not even leather and the fur inside is fake. My authentic UGG boots take me directly to the UGG website.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
The user has a history of reporting buyers damaging products upon return. Additionally is linked to another account that has reported receiving different items upon return and has submitted identical photos...
on both accounts. As this user has abused their privilege on our platform, we consider the case closed.
When our disputes team evaluated this claim, they noted that although the seller listed the item as size 7.5, the brand and Poshmark's size chart ties a size 7.5 to a size 37.5. However, due to the discrepancy they have moved forward with cancelling the order and issuing the seller a full refund as...
of January 6th.
Due to this, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because:A tracking is supposed to be provided immediately after the item ya been approved by Poshmark Conceirge. I had to follow up for over a week, can’t even count how many emails I sent that received no replies.
Then on 03/28 they finally decided to tell me that USPS (not fedex like they later said) lost my bag. This was confirmed in two separate emails by two separate reprrsentative.
1.We are reaching out to you regarding your recent sale, "CC Bucket Bag (2016)". Although you've reported your order as shipped, there is unfortunately no USPS tracking activity. Therefore, we have processed this as a lost package and will be compensating both sides. We have added your earnings to your account, while also refunding your buyer as part of the protection we provide each of our users.
2.
Thanks for your emails and for the delay. We can assure you that this package was shipped from our headquarters on March 16th unfortunately; USPS has not scanned the package yet. It is likely that USPS made an error or is experiencing delays. We are happy to provide you with your earnings in addition to refunding the buyer as part of our insurance service. We sincerely apologize for this experience.Thank you for understanding and happy Poshing!
Sarah
after I replied raising the fact that they list my bag and got a refund from a customer, but they only compensated me for the % of the sale not for the value of the lost bag. They then disappeared until April 2nd, which was when they told me that the bag was actually shipped via FedEx.
so the two previous communications were suddenly both wrong (about the exact same thing) now that I asked for the full value of the lost bag?
This is unprofessional and downright sketchy in every way.
According to our Marketplace Operations team, the customer was last assisted with their inquiry on June 14th, 20**, and a full refund was processed to their original payment method as part of our coverage through Posh Protect. We sincerely apologize for any inconvenience on behalf of...
[redacted].
If they have any further questions or concerns about their account, they may respond directly to our team’s last email.
Due to this, we consider the matter resolved.
Complaint: [redacted]I am rejecting this response because this does not resolve my complaint or direct me in any way to resolve it. The "[redacted] community" that Poshmark acquired is no longer operating and therefore for all intents and purposes is now a part of Poshmark. Thus the Poshmark community should be responsible for any outstanding liabilities held by [redacted].Sincerely,[redacted]
We have received the seller's email and the email has been escalated to our Vice President of Fraud who will be investigating this case and reaching back to the seller.
Initial Business Response /* (1000, 5, 2015/08/03) */
Our return team has carefully and thoroughly reviewed the order, investigating the comments on the listing and asked both the seller and buyer for photographic evidence to support their claim.
After the careful review, we have reached out to...
the buyer with the conclusion that the item was correctly represented, therefore the order did not qualify for an "item not as described" return per our guidelines - as sizing can vary by fit and was not misstated by the seller.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The items I received had no size tags The items were clearly misrepresented. This company is a scam and should be shut down. How do they know what items I was sent by the seller for certain. I am not out $120 and stuck with items that do not fit because the seller obviously sent me items with no tags so no one would know what size they were.
Unacceptable!
Final Business Response /* (4000, 9, 2015/08/19) */
As stated, after the careful review, we have reached out to the buyer with the conclusion that the item was correctly represented, therefore the order did not qualify for an "item not as described" return per our guidelines - as sizing can vary by fit and was not misstated by the seller.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 11, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
LIE
WORST COMPANY EVER
STOLE MY MONEY SHOWED PICS PROVING THERE WERE NO SIZE TAGS AND PICS OF MEASUREMENTS PROVING THEY WERE NOT THE SIZE PURCHASED
COMPANY SHOULD BE SHUT DOWN
SCAM
Complaint: [redacted]I am rejecting this response because:
I have am am unable to find the email they claim they sent explaining the process. The only email I show as being received said that they were refunding me for the first pair so I presumed this was the process. As I had just started using Poshmark I was unaware that their email demand that I immediately accept delivery of the package as soon as it was delivered to my mailbox was interpreted as my accepting the condition of the item and not just that I was acknowledging that the item was delivered. Sincerely,Cheryl [redacted]
My order number with this scam company is [redacted]. This is in regards to compliant #[redacted]. Thank you.
As stated in our initial response, our disputes team reached out to the buyer on [redacted] 28 and [redacted] 30 to request additional photos for the buyer’s claim. We have attached proof of the last attempt that the team made to get a response from the buyer. The email included clear instructions on how the buyer could accurately show photos for their claim.
Because they did not receive any response, they were forced to deny the claim as the seller’s funds cannot be held indefinitely.
Due to this, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because:
ITEM WAS NOT LISTED CORRECTLY.
ITEM WAS AT LEAST ONE FULL SIZE TOO LARGE.
Sincerely,[redacted]
The buyer filed a return stating the item is damaged. The photos in the email that the buyer provided shows the item was cut as the tear is a straight cut. The buyer also stated in the listing comments that she cut the item when opening the package. We also emailed the buyer letting her know this on March 8th. The item was not damaged from the seller. We are not able to compensate for orders that was damaged due to the way the package as opened. Due to this, we are not able to approve a return and consider the case resolved.