The buyer filed a return stating the item is damaged. The photos in the email that the buyer provided shows the item was cut as the tear is a straight cut. The buyer also stated in the listing comments that she cut the item when opening the package. We also emailed the buyer letting her know this on...
March 8th. The item was not damaged from the seller. Due to this, we are not able to approve a return and consider the case resolved.
Regarding[redacted], the user updated their address after the order had been submitted. As mentioned previously the item was officially delivered to the buyer on January 2nd, 2018 at the address provided by the buyer. We requested the buyer reach out to her local USPS regarding the package, as tracking shows the item has been "delivered/left with an individual". For this reason, we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
When the seller cancelled the order, they did not give a reason for cancellation. Ultimately, it is up to the seller’s discretion whether or not they sell their items. We can never force a seller to sell an item.
When an order is cancelled, a full refund is issued to the...
According to our Marketplace Operations team, the customer was assisted with their inquiry and the redemption in question was returned to their Poshmark account. If the customer has any further concerns with regard to earnings, they may respond directly to our team's last email that was sent on June...
Due to receiving incorrect information from the seller, a member of our Operations team must go through a manual process to recover the funds and re-issue them. They are currently working on the process and will be in touch with the seller once they have further information.
This order was delivered and and signed by the buyer on April 17th. Our records show that multiple members of the Support and Operations team reached out to the buyer on April 18th, April 20th, April 25th, and April 27th regarding this order but did not receive a response. Because no response was...
received, we re-charged the buyer’s card for the purchase that they kept. Due to the extreme delay in response by the buyer and our promise to all sellers for speedy payment, we are unable to further assist with this order and a return is no longer an option. As a member of our team suggested to the buyer, they are welcome to list the item in their own closet at this time.
Our support and operations teams have looked into this case. We will not be allowing any further accounts to be created as the suspension on this user’s initial account is permanent due to continued harassment on the platform.
In addition, our operations team responded on [redacted]...
with full redemption information. The redemption has been issued and shows as successful.
As stated within in our policy found here ([redacted]), a user must report an issue in the app within 3 days of delivery and provide corresponding photos. Unfortunately messages/emails to our support team do not qualify as a formal return claim. For this reason, we consider the case closed.
Regarding order [redacted], the user provided photos of the broken belt loop within the listing, however failed to disclosed the large cut/tear on the bottom hemline of the jeans and an additional hole found on the seam of the jeans, as such, our team was forced to approve the return case. We ask all our users to showcase all areas within the listing to prevent miscommunication. For this reason, we consider this case closed.
For order #[redacted] - [redacted] 2 Wide Calf Boots, we have gone ahead and refunded the user the total amount of $51.49 on 1/19/2018. For this reason, we consider the case closed.
Our policy requires that users go to their Redeemable Balance and redeem their earnings via either direct deposit or check. We see that a redemption was requested on [redacted] 19. Check requests take up to 2 weeks to be delivered. If your check is not delivered by [redacted] 3, please reach out to support for further assistance.
Our records show that this user has been permanently restricted from Poshmark due to the selling of counterfeit items. Selling counterfeit items is against federal law. Any one of the following could result in up to $2,000,000 in fines and/or up to 10 years in prison:
(1) conspiring to...
traffic in counterfeit goods, in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section 545.
Due to this, we placed a hold on the seller’s earnings. A member of our Operations team has been in touch with the seller and has let them know that they must agree to our terms that if they return to Poshmark and sell counterfeit items again, we will not be issuing any of their earnings. We do see that the seller has agreed to these terms and our Operations agent will be further assisting with the redemption of their earnings.
Complaint:[redacted]I am rejecting this response because: you allowed someone to steal my property and you refunded her, her money and you think it's okay. This is ridiculous and disgusting the way you run your company.Sincerely,[redacted]
For order #[redacted] the buyer did not return the item within the given timeframe. As such the funds from the sale in the amount of $28, have been released to the user on October 25th, 2017. For this reason, we consider the case closed.
this response because:we have done what we could. We are at a standstill because they will not let me update my checking account information. The information they currently have on file is no longer in use because that account was hit with fraud activity for $7,000.00. So I asked to update it before I start selling something. They have no answered me. So we are at a standstill. They want me to sell stuff them straighten out my account. In my opinion it’s just another way for them to scam more money out of me. So I have decided to sell on another site which is EBay .Sincerely,[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} According to the USPS tracking information, this order was delivered to the buyer on 8/19 and the funds were automatically released to the seller by our system on 8/22 at 12:40pm. The buyer did not reach out to us regarding any issues with this order until 8:30pm on 8/22 (after the funds had already been released to the seller). Again our Return Policy clearly states, a buyer has 3 days from the date of delivery to review and accept an order. If they do not report any issues within those 3 days, the funds are automatically released to the seller on the 4th day after delivery. As a one-time courtesy, we have issued $15 in Posh Credit (the total cost for the item) into the buyer’s account due to the inconvenience. This is already a huge exception to our process as the buyer failed to reach out to Poshmark support or open a formal return claim within the allotted timeframe (3 days from the date of delivery). For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting this response because: they are not able to locate the account because it was closed by them. The email address that would have been used is [redacted] or [redacted]. They have it just don't want to do anything about it. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: Improper packaging to say the least. The envelope was a paper business envelope. I never said the item was damaged by the seller, just that the packaging was completley inappropriate. This could have been solved if there was a person to speak to at Poshmark. Just look at Poshmark's [redacted] and [redacted]. Sellers and buyers need help and cannot get it. They need to get a phone and better business standards.Sincerely,[redacted]
The buyer filed a return stating the item is damaged. The photos in the email that the buyer provided shows the item was cut as the tear is a straight cut. The buyer also stated in the listing comments that she cut the item when opening the package. We also emailed the buyer letting her know this on...
March 8th. The item was not damaged from the seller. Due to this, we are not able to approve a return and consider the case resolved.
Our support team has reviewed this case again and added $** Posh credit to the account for any confusion the promotion may have caused.
Due to this, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Regarding[redacted], the user updated their address after the order had been submitted. As mentioned previously the item was officially delivered to the buyer on January 2nd, 2018 at the address provided by the buyer. We requested the buyer reach out to her local USPS regarding the package, as tracking shows the item has been "delivered/left with an individual". For this reason, we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
When the seller cancelled the order, they did not give a reason for cancellation. Ultimately, it is up to the seller’s discretion whether or not they sell their items. We can never force a seller to sell an item.
When an order is cancelled, a full refund is issued to the...
buyer.
Due to this, we consider the case resolved.
According to our Marketplace Operations team, the customer was assisted with their inquiry and the redemption in question was returned to their Poshmark account. If the customer has any further concerns with regard to earnings, they may respond directly to our team's last email that was sent on June...
22nd, [redacted].
Due to this, we consider the matter resolved.
Due to receiving incorrect information from the seller, a member of our Operations team must go through a manual process to recover the funds and re-issue them. They are currently working on the process and will be in touch with the seller once they have further information.
This order was delivered and and signed by the buyer on April 17th. Our records show that multiple members of the Support and Operations team reached out to the buyer on April 18th, April 20th, April 25th, and April 27th regarding this order but did not receive a response. Because no response was...
received, we re-charged the buyer’s card for the purchase that they kept. Due to the extreme delay in response by the buyer and our promise to all sellers for speedy payment, we are unable to further assist with this order and a return is no longer an option. As a member of our team suggested to the buyer, they are welcome to list the item in their own closet at this time.
Our support and operations teams have looked into this case. We will not be allowing any further accounts to be created as the suspension on this user’s initial account is permanent due to continued harassment on the platform.
In addition, our operations team responded on [redacted]...
with full redemption information. The redemption has been issued and shows as successful.
Due to this, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} span.s1 {color: #e4af0a}
As stated within in our policy found here ([redacted]), a user must report an issue in the app within 3 days of delivery and provide corresponding photos. Unfortunately messages/emails to our support team do not qualify as a formal return claim. For this reason, we consider the case closed.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545}
Regarding order [redacted], the user provided photos of the broken belt loop within the listing, however failed to disclosed the large cut/tear on the bottom hemline of the jeans and an additional hole found on the seam of the jeans, as such, our team was forced to approve the return case. We ask all our users to showcase all areas within the listing to prevent miscommunication. For this reason, we consider this case closed.
For order #[redacted] - [redacted] 2 Wide Calf Boots, we have gone ahead and refunded the user the total amount of $51.49 on 1/19/2018. For this reason, we consider the case closed.
Our policy requires that users go to their Redeemable Balance and redeem their earnings via either direct deposit or check. We see that a redemption was requested on [redacted] 19. Check requests take up to 2 weeks to be delivered. If your check is not delivered by [redacted] 3, please reach out to support for further assistance.
Our records show that this user has been permanently restricted from Poshmark due to the selling of counterfeit items. Selling counterfeit items is against federal law. Any one of the following could result in up to $2,000,000 in fines and/or up to 10 years in prison:
(1) conspiring to...
traffic in counterfeit goods, in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section 545.
Due to this, we placed a hold on the seller’s earnings. A member of our Operations team has been in touch with the seller and has let them know that they must agree to our terms that if they return to Poshmark and sell counterfeit items again, we will not be issuing any of their earnings. We do see that the seller has agreed to these terms and our Operations agent will be further assisting with the redemption of their earnings.
Due to this, we consider the case resolved.
Complaint:[redacted]I am rejecting this response because: you allowed someone to steal my property and you refunded her, her money and you think it's okay. This is ridiculous and disgusting the way you run your company.Sincerely,[redacted]
For order #[redacted] the buyer did not return the item within the given timeframe. As such the funds from the sale in the amount of $28, have been released to the user on October 25th, 2017. For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting...
this response because:we have done what we could. We are at a standstill because they will not let me update my checking account information. The information they currently have on file is no longer in use because that account was hit with fraud activity for $7,000.00. So I asked to update it before I start selling something. They have no answered me. So we are at a standstill. They want me to sell stuff them straighten out my account. In my opinion it’s just another way for them to scam more money out of me. So I have decided to sell on another site which is EBay .Sincerely,[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} According to the USPS tracking information, this order was delivered to the buyer on 8/19 and the funds were automatically released to the seller by our system on 8/22 at 12:40pm. The buyer did not reach out to us regarding any issues with this order until 8:30pm on 8/22 (after the funds had already been released to the seller). Again our Return Policy clearly states, a buyer has 3 days from the date of delivery to review and accept an order. If they do not report any issues within those 3 days, the funds are automatically released to the seller on the 4th day after delivery. As a one-time courtesy, we have issued $15 in Posh Credit (the total cost for the item) into the buyer’s account due to the inconvenience. This is already a huge exception to our process as the buyer failed to reach out to Poshmark support or open a formal return claim within the allotted timeframe (3 days from the date of delivery). For this reason, we consider the case closed.
Complaint: [redacted]I am rejecting this response because: they are not able to locate the account because it was closed by them. The email address that would have been used is [redacted] or [redacted]. They have it just don't want to do anything about it. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: Improper packaging to say the least. The envelope was a paper business envelope. I never said the item was damaged by the seller, just that the packaging was completley inappropriate. This could have been solved if there was a person to speak to at Poshmark. Just look at Poshmark's [redacted] and [redacted]. Sellers and buyers need help and cannot get it. They need to get a phone and better business standards.Sincerely,[redacted]