Complaint: [redacted]I am rejecting this response because:
Hi [redacted],
please see the email I forwarded...
you to [redacted], complete with the photos and the email I sent the merchant.
There was over a week that elapsed between my approximately 10 (unanswered) emails to the merchant asking for help and their response to me. They only reached back out to me after you contacted them, so thank you so much, I really appreciate your assistance in getting their attention.Sincerely,[redacted]
The account was not restricted for reporting harassment. We take harassment very seriously and would never restrict someone for reporting it. The account was restricted for suspicious activities. For clarification we ask that the user respond to our team's email and they can assist with further...
Direct deposit redemptions take up to 3 business days to be completed, as long as all banking information is correct. A member of our Operations team confirms that the redemptions went through successfully. If there are any redemptions that the user believes they did not receive, we ask that they...
reach out to support directly at [email protected] so that a team member can further investigate and provide any private information.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/07/23) */
After our thorough investigation, we concluded that the item that the buyer received were indeed authentic. Our team carefully reviewed the pictures provided by the buyer and submitted by the user via the listing and stamps and arrive at the...
conclusion that the embossing on the item show the item is consistent with Tory Burch shoes. Because of this, we have no reason to believe the item is not authentic.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Apparently Poshmark thinks people can spot replicas based purely on pictures. This is not always true. It's too bad their team still cant spot an obvious fake when decent pictures are provided. This case is clearly not going anywhere. Not worth the fight.
Complaint: [redacted]I am rejecting this response because:I still have an order that hasn't been fulfilled. I would also like proof of this harassment, because it never happened. I have received my direct deposit of $**, but I want my refund of $**, if I am not able to receive the rest of my order. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: THE EMAIL ADDRESS YOUR STUPID COMPANY
WAS SUPPOSED TO LOCATE WAS [redacted]
I ASKED MULTIPLE TIMES TO CANCEL THIS ORDER BECAUSE SHIPPING WAS DELAYED AND YOU HESITATED!!!!! THEN THE COLOR WAS WRONG!! I UPLOADED PICTURES AND YOU PEOPLE KEPT SAYING YOU NEEDED MORE OR YOU "DIDN'T RECEIVE THEM!!!!" I WANT MY MONEY BACK OR I WILL GET A LAWYER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Sincerely,[redacted]
Unfortunately, we are not able to confirm the dust bag was shipped in the order as the listing description did not state the order includes a dust bag. As a courtesy, our team have added $** Posh Credit on May 3rd to the seller's account for the missing dust bag as a courtesy. For this reason, we...
We have had our team investigate further, and it appears that the account under the email address [redacted] was deleted by the user on[redacted]. If a new account was created, we again ask that the user reach out to our support team directly at [email protected] with the relevant information so that they can assist with any issues.
Initial Business Response /* (1000, 5, 2015/07/28) */
We touched base with our support team and they were unable to find any cases from you. We kindly ask you to contact [redacted]@poshmark.com for further assistance.
Since we do not have a record of the user reaching out to us, we consider the...
Regarding order [redacted], at this time our records show the buyer has received the item and the funds were released to the user’s account on March 9th, 2018. Additionally on March 13th, 2018...
the user has redeemed their earnings of $784. For this reason, we consider the case closed.
Initial Business Response /* (1000, 5, 2015/08/17) */
The user sold a counterfeit item on our platform which is against our rules and illegal. Due to this, we are unable to assist her with this order number. The law that was violated states:
(1) conspiring to traffic in counterfeit goods, in...
violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section 545.
Complaint:[redacted]I am rejecting this response because: they have my items I sold and [redacted] of my money this is considered stealing. Return my items that were sold and I wasn't paid for!!! Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
I received a...
malicious return in unsalvageable shape. There was a massive tear on the sleeve which was immediately photographed and sent off to Poshmark support. The $48 in earnings needs to be applied to my balance, not as a $24 Poshmark credit. Proof of this statement was sent multiple times to your customer service team with one response, of which, was not deemed acceptable. Previously submitted photos (of returned item) have been attached to this complaint.
As stated within our policy, a user may file a claim within three days of delivery. Our team then reviews the claim and determines an outcome. Our team has released the funds for Order...
[redacted] Vintage Ferragamo belt on February 1st, 2018 as the buyer had decided to keep the item. Additionally regarding order [redacted] - Chanel Glasses, our team has denied the claim and the funds were released to the users account on March 2nd, 2018. For this reason, we consider the case closed.
Our records show that a member of our Operations team emailed the seller on March 3rd, to let the seller know that tracking for the return will be updated in 3-5 business days. If the seller does not receive the item back, or see tracking within that timeframe, we ask that they reach back out to the...
Our dispute management team thoroughly investigates each and every case. According to our team, the wear on the item in question is consistent with the description in the original listing. Since the item was deemed to be ‘as described’ in the seller’s listing, the case was denied as per our Return...
Policy: https://poshmark.com/faq. Credit was given to the customer as a courtesy for the inconvenience.
If the customer has any further concerns, they may contact our team at [email protected].
Due to this, we consider the matter resolved.
Complaint: [redacted]I am rejecting this response because:
It is very satisfying to read Poshmark’s timeline of events on this purchase because all that is accurate which I’m glad we don’t have a disagreement about. Although the bag is indeed a knockoff and my pictures provided all the proof needed verify that fact. There was obviously something wrong with the address I was given or I would have not had the bag sent back to me, which is why I stressed a return shipping label be provided to me. I would just like what is rightfully mine which is my money back due to this bag not being authentic like Poshmark guaranteed. I am trying all efforts above and beyond to handle this conflict in a resonabale manner for both Poshmark and myself. If we cannot come to terms on returning this fake name brand bag I will have to take this to court. Sincerely,Jamie[redacted]
Regarding Order Numbers [redacted]. Our Posh Protect policy states that we will give the buyer a full refund if your item never ships or does not match the listing...
description. Otherwise, all sales are final.You may find our policies listed here;[redacted]. A user may not return an item if the item simply does not fit. Unfortunately as the items did not fit the user, we were forced to deny the case. We strongly recommend all users ask for exact measurements before purchasing, to prevent any miscommunications or misunderstandings. Please note, all sizes may vary depending on brand and fit. For this reason, we consider the case close.
Complaint: [redacted]I am rejecting this response because: they keep saying the same thing. They are not resolving my claim. I want my money back now!!!!Sincerely,[redacted]
To clarify, Poshmark policy allows sellers 7 full days from the time of purchase to ship an order. If the order is not shipped within 7 days, the buyer will have the option to cancel the order for a full refund. Our records show that this order was cancelled on[redacted] by the buyer and a full...
Complaint: [redacted]I am rejecting this response because:
Hi [redacted],
please see the email I forwarded...
you to [redacted], complete with the photos and the email I sent the merchant.
There was over a week that elapsed between my approximately 10 (unanswered) emails to the merchant asking for help and their response to me. They only reached back out to me after you contacted them, so thank you so much, I really appreciate your assistance in getting their attention.Sincerely,[redacted]
The account was not restricted for reporting harassment. We take harassment very seriously and would never restrict someone for reporting it. The account was restricted for suspicious activities. For clarification we ask that the user respond to our team's email and they can assist with further...
private details.
Due to this, we consider the case resolved.
Direct deposit redemptions take up to 3 business days to be completed, as long as all banking information is correct. A member of our Operations team confirms that the redemptions went through successfully. If there are any redemptions that the user believes they did not receive, we ask that they...
reach out to support directly at [email protected] so that a team member can further investigate and provide any private information.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/07/23) */
After our thorough investigation, we concluded that the item that the buyer received were indeed authentic. Our team carefully reviewed the pictures provided by the buyer and submitted by the user via the listing and stamps and arrive at the...
conclusion that the embossing on the item show the item is consistent with Tory Burch shoes. Because of this, we have no reason to believe the item is not authentic.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Apparently Poshmark thinks people can spot replicas based purely on pictures. This is not always true. It's too bad their team still cant spot an obvious fake when decent pictures are provided. This case is clearly not going anywhere. Not worth the fight.
Complaint: [redacted]I am rejecting this response because:I still have an order that hasn't been fulfilled. I would also like proof of this harassment, because it never happened. I have received my direct deposit of $**, but I want my refund of $**, if I am not able to receive the rest of my order. Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: THE EMAIL ADDRESS YOUR STUPID COMPANY
WAS SUPPOSED TO LOCATE WAS [redacted]
I ASKED MULTIPLE TIMES TO CANCEL THIS ORDER BECAUSE SHIPPING WAS DELAYED AND YOU HESITATED!!!!! THEN THE COLOR WAS WRONG!! I UPLOADED PICTURES AND YOU PEOPLE KEPT SAYING YOU NEEDED MORE OR YOU "DIDN'T RECEIVE THEM!!!!" I WANT MY MONEY BACK OR I WILL GET A LAWYER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Sincerely,[redacted]
Unfortunately, we are not able to confirm the dust bag was shipped in the order as the listing description did not state the order includes a dust bag. As a courtesy, our team have added $** Posh Credit on May 3rd to the seller's account for the missing dust bag as a courtesy. For this reason, we...
consider the case resolved.
We have had our team investigate further, and it appears that the account under the email address [redacted] was deleted by the user on[redacted]. If a new account was created, we again ask that the user reach out to our support team directly at [email protected] with the relevant information so that they can assist with any issues.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/07/28) */
We touched base with our support team and they were unable to find any cases from you. We kindly ask you to contact [redacted]@poshmark.com for further assistance.
Since we do not have a record of the user reaching out to us, we consider the...
case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Regarding order [redacted], at this time our records show the buyer has received the item and the funds were released to the user’s account on March 9th, 2018. Additionally on March 13th, 2018...
the user has redeemed their earnings of $784. For this reason, we consider the case closed.
Initial Business Response /* (1000, 5, 2015/08/17) */
The user sold a counterfeit item on our platform which is against our rules and illegal. Due to this, we are unable to assist her with this order number. The law that was violated states:
(1) conspiring to traffic in counterfeit goods, in...
violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section 545.
Complaint:[redacted]I am rejecting this response because: they have my items I sold and [redacted] of my money this is considered stealing. Return my items that were sold and I wasn't paid for!!! Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because:
I received a...
malicious return in unsalvageable shape. There was a massive tear on the sleeve which was immediately photographed and sent off to Poshmark support. The $48 in earnings needs to be applied to my balance, not as a $24 Poshmark credit. Proof of this statement was sent multiple times to your customer service team with one response, of which, was not deemed acceptable. Previously submitted photos (of returned item) have been attached to this complaint.
Sincerely,[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
As stated within our policy, a user may file a claim within three days of delivery. Our team then reviews the claim and determines an outcome. Our team has released the funds for Order...
[redacted] Vintage Ferragamo belt on February 1st, 2018 as the buyer had decided to keep the item. Additionally regarding order [redacted] - Chanel Glasses, our team has denied the claim and the funds were released to the users account on March 2nd, 2018. For this reason, we consider the case closed.
Our records show that a member of our Operations team emailed the seller on March 3rd, to let the seller know that tracking for the return will be updated in 3-5 business days. If the seller does not receive the item back, or see tracking within that timeframe, we ask that they reach back out to the...
member of our Operations team.
Our dispute management team thoroughly investigates each and every case. According to our team, the wear on the item in question is consistent with the description in the original listing. Since the item was deemed to be ‘as described’ in the seller’s listing, the case was denied as per our Return...
Policy: https://poshmark.com/faq. Credit was given to the customer as a courtesy for the inconvenience.
If the customer has any further concerns, they may contact our team at [email protected].
Due to this, we consider the matter resolved.
Complaint: [redacted]I am rejecting this response because:
It is very satisfying to read Poshmark’s timeline of events on this purchase because all that is accurate which I’m glad we don’t have a disagreement about. Although the bag is indeed a knockoff and my pictures provided all the proof needed verify that fact. There was obviously something wrong with the address I was given or I would have not had the bag sent back to me, which is why I stressed a return shipping label be provided to me. I would just like what is rightfully mine which is my money back due to this bag not being authentic like Poshmark guaranteed. I am trying all efforts above and beyond to handle this conflict in a resonabale manner for both Poshmark and myself. If we cannot come to terms on returning this fake name brand bag I will have to take this to court. Sincerely,Jamie[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545}
Regarding Order Numbers [redacted]. Our Posh Protect policy states that we will give the buyer a full refund if your item never ships or does not match the listing...
description. Otherwise, all sales are final.You may find our policies listed here;[redacted]. A user may not return an item if the item simply does not fit. Unfortunately as the items did not fit the user, we were forced to deny the case. We strongly recommend all users ask for exact measurements before purchasing, to prevent any miscommunications or misunderstandings. Please note, all sizes may vary depending on brand and fit. For this reason, we consider the case close.
Complaint: [redacted]I am rejecting this response because: they keep saying the same thing. They are not resolving my claim. I want my money back now!!!!Sincerely,[redacted]
To clarify, Poshmark policy allows sellers 7 full days from the time of purchase to ship an order. If the order is not shipped within 7 days, the buyer will have the option to cancel the order for a full refund. Our records show that this order was cancelled on[redacted] by the buyer and a full...
refund was issued.
Due to this, we consider the case resolved.