We have had our disputes team re-review this buyer's claim. They have located the comments that the buyer has referred to regarding the fabric of the item. Due to the discrepancy, they have moved forward with cancelling the order and issuing a full refund.
We sincerely apologize for the inconvenience. A member of our support team has reached out to further assist the user with accessing their account. For reference, when logging in, the username or email address must be entered in all lowercase letters. We recommend that the user respond directly to...
our support team member if they have any further questions.
Complaint: [redacted]I am rejecting this response because:
This item had damage that was not disclosed in the listing. According to Poshmark's response and Buyer Protection Policy, I should receive a full refund.
Sincerely,[redacted]
Regarding order[redacted], the buyer provided photos of the bottom hemline to be torn and a small hole. As this was not shown and/or disclosed within the listing description, we were forced to approve the case for a return. For this reason, we consider the case closed.
...
[redacted]I am rejecting this response because: it is not what I was originally promised. This was my first order with Poshmark. I received an email the day of my purchase saying I would receive free shipping act now. I ordered and it showed free shipping. Then I was billed for shipping anyway to my credit card. Now they say they will credit my poshmark account(so again I am told on my next order) My guess is the next order I place will be the same thing. They will tell me I have a credit and then when I get the bill I will be charged for shipping. To me this is a scam to just get customers to purchase. I do not want a posh credit I want a refund to my credit card.This was fraudulent on the company and I don't see how they stay in business doing people this way. Sincerely,Kristi [redacted]
Our records show that this order was cancelled on June 1, 20** and a full refund was issued to the original form of payment. Credit card refunds can take up to 8-10 business days to appear on the statement.
As per Poshmark's return policy, all sales are final: https://poshmark.com/faq.
However, a customer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. This means a buyer cannot return an item they purchased on...
Poshmark if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing.
Therefore, as the item did not fit the customer, the return case was not approved. The customer also has the option to re-sell an item on Poshmark if it does not fit.
Due to this, we consider the matter resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Our dispute management team thoroughly investigates every claim and compares the photo proof with the listing and any comments. The item was deemed to be as described by the seller in the listing, therefore the return case was not approved as per Poshmark’s return policy...
(https://poshmark.com/faq).
Due to this, we consider the matter resolved.
Our records show that this user was restricted from Poshmark as they have been participating in trades on Poshmark, and then cancelling the orders but still using the shipping label for free. This is fraud and is not condoned on Poshmark. The seller was warned and continued this behavior, which has...
Initial Business Response /* (1000, 5, 2015/03/25) */
The items have been returned to [redacted]. We would be more than happy, reactivate the listings for both items. Additionally, we see that [redacted] is offering Paypal on her items. Using Paypal violates our rules by taking transactions offline....
Taking transactions offline, via PayPal or other means is a violation of Poshmark policy.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Me offering PayPal has nothing to do with my complaint, but if you had taken the time to look at the updates on my page, I made a post WEEKS ago stating that I was unaware PAYPAL was against the rules and that I no longer accepted it. Both of my items came back to me stained. I CANT deactivate my listings because they are stained and can no longer be sold. I want my money for the listing nags. The user did not return the items because I used PayPal, they were returned because she claimed the to be stained when they weren't. She stained them herself. She ruined my items. I want a refund. I'll gladly delete my account afterwards. This is ridiculous to bring up PayPal. It didn't even relate to the complaint. You offered no protecti n for the seller and promised I would have a chance to make
My case but never gave me the chance. My items are ruined now.
Final Business Response /* (4000, 9, 2015/04/06) */
In communication with the buyer in the listing, seller notes the following: "Look, if I missed the stain I am sorry and will happily refund the money." We requested pictures from the buyer to confirm the existence of the stain that was not described, the pictures that the buyer provided are attached. The stain is not a stain that would occur during shipping and the buyer has a long history of successful purchases, so we are confident that the item was not damaged by the buyer. To try and appease the buyer and to convince her to keep the item, we offered her credit (at no cost to the seller) in the hopes that the case would be resolved in the seller's favor. Unfortunately, the buyer did not want the credit, so we approved the return. The items have been returned to the seller and we consider this case resolved.
According to our dispute management team, the size of the item in question is consistent with the description in the original listing and confirmed through the manufacturer's website: http://goo.gl/zK8UGJ. Since the item was deemed to be ‘as described’ in the seller’s listing, the case was...
denied as per Poshmark's return policy (https://poshmark.com/faq). It is recommended that prospective buyers request exact measurements from sellers as all sizes may vary depending on brand and fit.
Credit was also given to the customer as a courtesy for the inconvenience.
If the customer has any further concerns, they may respond directly to our team's last email from August 30th, [redacted].
Due to this, we consider the matter resolved.
Initial Business Response /* (1000, 5, 2016/01/25) */
According to our customer support team, this user has been assisted and refunded.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Our records show that a member of our Marketplace Operations team has been in contact via email. They have ensured that the orders were cancelled and the charges refunded.
The user reported receiving socks on march 12th, 2018, while return tracking showed the item was still currently in transit. According to USPS the item was delivered on March 12th, 2018 at 2:30 pm. The user proceeded to claim she received socks on March 13th, 2018 and again on March 14th, 2018. The user then proceeded to re-list the same items claimed to not have been received, available for sale in her closet. The user has abused their privileges on our platform and have thus disabled her account. For this reason, we consider the case closed.
Our records show that this order was marked as received by the buyer on [redacted] 18, [redacted]. As stated in our policies, once an order is marked as received, the funds are released to the seller and the sale is final. Our Posh Protect policy requires that any problems with an order be reported within 3...
days of delivery and the order cannot be marked as received. Regardless of our policies, our support team assisted the buyer with this order and reviewed the claim. Upon review, they added $** in Posh credit to the buyer's account as a courtesy due to the fact that per policy, the order no longer qualifies for a return or refund.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 7, 2015/11/30) */
We have proceeded to provide the seller their earnings for this order.
Due to this, we consider the case resolved
We have had our disputes team re-review this buyer's claim. They have located the comments that the buyer has referred to regarding the fabric of the item. Due to the discrepancy, they have moved forward with cancelling the order and issuing a full refund.
Due to this, we consider the...
case resolved.
We sincerely apologize for the inconvenience. A member of our support team has reached out to further assist the user with accessing their account. For reference, when logging in, the username or email address must be entered in all lowercase letters. We recommend that the user respond directly to...
our support team member if they have any further questions.
Complaint: [redacted]I am rejecting this response because:
This item had damage that was not disclosed in the listing. According to Poshmark's response and Buyer Protection Policy, I should receive a full refund.
Sincerely,[redacted]
Regarding order[redacted], the buyer provided photos of the bottom hemline to be torn and a small hole. As this was not shown and/or disclosed within the listing description, we were forced to approve the case for a return. For this reason, we consider the case closed.
...
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Complaint:...
[redacted]I am rejecting this response because: it is not what I was originally promised. This was my first order with Poshmark. I received an email the day of my purchase saying I would receive free shipping act now. I ordered and it showed free shipping. Then I was billed for shipping anyway to my credit card. Now they say they will credit my poshmark account(so again I am told on my next order) My guess is the next order I place will be the same thing. They will tell me I have a credit and then when I get the bill I will be charged for shipping. To me this is a scam to just get customers to purchase. I do not want a posh credit I want a refund to my credit card.This was fraudulent on the company and I don't see how they stay in business doing people this way. Sincerely,Kristi [redacted]
Our records show that this order was cancelled on June 1, 20** and a full refund was issued to the original form of payment. Credit card refunds can take up to 8-10 business days to appear on the statement.
Due to this, we consider the case resolved.
As per Poshmark's return policy, all sales are final: https://poshmark.com/faq.
However, a customer may open a case with us if they don't receive their item or the item they receive is not as described within the listing. This means a buyer cannot return an item they purchased on...
Poshmark if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing.
Therefore, as the item did not fit the customer, the return case was not approved. The customer also has the option to re-sell an item on Poshmark if it does not fit.
Due to this, we consider the matter resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
The order has already been returned to the seller, tracking shown here: [redacted]. For this reason, the case has been resolved.
Our dispute management team thoroughly investigates every claim and compares the photo proof with the listing and any comments. The item was deemed to be as described by the seller in the listing, therefore the return case was not approved as per Poshmark’s return policy...
(https://poshmark.com/faq).
Due to this, we consider the matter resolved.
Our records show that this user was restricted from Poshmark as they have been participating in trades on Poshmark, and then cancelling the orders but still using the shipping label for free. This is fraud and is not condoned on Poshmark. The seller was warned and continued this behavior, which has...
resulted in restriction from Poshmark.
Due to this, we consider the case resolved.
Our records show that our team cancelled this order on [redacted] 23,[redacted] and a full refund was issued.
Due to this, we consider the complaint resolved.
Initial Business Response /* (1000, 5, 2015/03/25) */
The items have been returned to [redacted]. We would be more than happy, reactivate the listings for both items. Additionally, we see that [redacted] is offering Paypal on her items. Using Paypal violates our rules by taking transactions offline....
Taking transactions offline, via PayPal or other means is a violation of Poshmark policy.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Me offering PayPal has nothing to do with my complaint, but if you had taken the time to look at the updates on my page, I made a post WEEKS ago stating that I was unaware PAYPAL was against the rules and that I no longer accepted it. Both of my items came back to me stained. I CANT deactivate my listings because they are stained and can no longer be sold. I want my money for the listing nags. The user did not return the items because I used PayPal, they were returned because she claimed the to be stained when they weren't. She stained them herself. She ruined my items. I want a refund. I'll gladly delete my account afterwards. This is ridiculous to bring up PayPal. It didn't even relate to the complaint. You offered no protecti n for the seller and promised I would have a chance to make
My case but never gave me the chance. My items are ruined now.
Final Business Response /* (4000, 9, 2015/04/06) */
In communication with the buyer in the listing, seller notes the following: "Look, if I missed the stain I am sorry and will happily refund the money." We requested pictures from the buyer to confirm the existence of the stain that was not described, the pictures that the buyer provided are attached. The stain is not a stain that would occur during shipping and the buyer has a long history of successful purchases, so we are confident that the item was not damaged by the buyer. To try and appease the buyer and to convince her to keep the item, we offered her credit (at no cost to the seller) in the hopes that the case would be resolved in the seller's favor. Unfortunately, the buyer did not want the credit, so we approved the return. The items have been returned to the seller and we consider this case resolved.
According to our dispute management team, the size of the item in question is consistent with the description in the original listing and confirmed through the manufacturer's website: http://goo.gl/zK8UGJ. Since the item was deemed to be ‘as described’ in the seller’s listing, the case was...
denied as per Poshmark's return policy (https://poshmark.com/faq). It is recommended that prospective buyers request exact measurements from sellers as all sizes may vary depending on brand and fit.
Credit was also given to the customer as a courtesy for the inconvenience.
If the customer has any further concerns, they may respond directly to our team's last email from August 30th, [redacted].
Due to this, we consider the matter resolved.
Initial Business Response /* (1000, 5, 2016/01/25) */
According to our customer support team, this user has been assisted and refunded.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Our records show that a member of our Marketplace Operations team has been in contact via email. They have ensured that the orders were cancelled and the charges refunded.
Due to this, we consider the case resolved.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
The user reported receiving socks on march 12th, 2018, while return tracking showed the item was still currently in transit. According to USPS the item was delivered on March 12th, 2018 at 2:30 pm. The user proceeded to claim she received socks on March 13th, 2018 and again on March 14th, 2018. The user then proceeded to re-list the same items claimed to not have been received, available for sale in her closet. The user has abused their privileges on our platform and have thus disabled her account. For this reason, we consider the case closed.
Our records show that this order was marked as received by the buyer on [redacted] 18, [redacted]. As stated in our policies, once an order is marked as received, the funds are released to the seller and the sale is final. Our Posh Protect policy requires that any problems with an order be reported within 3...
days of delivery and the order cannot be marked as received. Regardless of our policies, our support team assisted the buyer with this order and reviewed the claim. Upon review, they added $** in Posh credit to the buyer's account as a courtesy due to the fact that per policy, the order no longer qualifies for a return or refund.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 7, 2015/11/30) */
We have proceeded to provide the seller their earnings for this order.
Due to this, we consider the case resolved