As stated by multiple members of our Operations team, there was no USPS acceptance scan for order [redacted]. Because there is no tracking information, we have no proof that the package was shipped and can not assist with the order. As stated, we recommend that the user reach out...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Barbara [redacted]
Our records show that the user wrote in and a member of our Marketplace Operations team was able to remove the block so that further purchases should be processed successfully.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
As previously stated, our records confirm that the manager of our disputes team responded on [redacted] at [redacted] pm with the following message: "Hi [redacted], Unfortunately, we do not offer phone support. I am the Manager here at Poshmark's dispute department. Do you have additional photos of the item before you shipped the order as angle and lighting can play a part in showing scratches on hardware."
The response received at [redacted] at [redacted] pm did not contain any photos of the item.
We are sincerely sorry for any confusion or inconvenience caused. To clarify, the buyer opened a case regarding both questionable authenticity and condition issues. Ultimately, we were forced to move forward with a return for this order as our team determined that the wear on the item was not...
consistent with the description that the item had only been worn once. Again, we do apologize for the negative experience, however our team determined that the condition warranted a return. For this reason, we consider the case closed.
According to our dispute management team, an agent was in contact with the customer on [redacted], [redacted], and credit was added to their account as per the customer's request. As the order in question was accepted and the seller's payment was released by the customer, a return is no longer an option...
as stated in our FAQ: https://poshmark.com/faq.
Additionally, we kindly ask that users only write in once per inquiry, as this can drop their case to the bottom of our queue and can result in a delayed response.
Due to this, we consider the matter resolved.
Complaint: [redacted]I am rejecting this response because:Poshmark's response is untrue. I filed a dispute with them the day the boots arrived. They didn't respond for several days.Sincerely,[redacted]
For order [redacted] - Red All Leather Hobo International, the buyer reported scratched on the handbag and more wear on the corners. Unfortunately as these areas were not shown in the listing, we were forced to approve the case for a return. Additionally, as a courtesy we have...
credited the user $10 in Posh Credit, as we are unable to confirm if the item if it was sent out in that condition as the photos in the listing did not show any of the areas in question. For this reason, we consider the case closed.
Regarding order [redacted], our records indicate the order was cancelled on May 6th, 2018. The user was refunded the total amount $700, on 5/6. For this reason we consider the case...
Initial Business Response /* (1000, 7, 2015/10/07) */
Per our return policy, once a return case is opened we investigate the case by reading the listing and inspecting the photos. Upon our investigation - we found that the buyer stated that they will accept the order. Due to this we released the...
funds to the seller.
However, we have moved forward to credit the buyer Posh Credit as a one time courtesy.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You should check with the buyer to double check before closing the case. You shouldn't just assume something is okay just because it looks like that on the surface. No where does it say what to do if a buyer is harassing you to accept the purchase. If I was going to keep it, I would have accepted it in the first place. Your $10 posh credit does me no good. I spent my hard earned money on this purchase and you're saying it's not good enough by awarding me credit to your store to purchase things. I have not used that credit so why don't you take it back and write me a check for the money I paid for a purse that wasn't what I wanted.
Final Business Response /* (4000, 13, 2015/10/27) */
As stated, in our investigation we did not detect harassment to forcibly make the buyer accept the order, instead we found that the buyer stated that they will accept the order. Due to this we released the funds to the seller.
However, we have moved forward to credit the buyer Posh Credit as a one time courtesy.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 17, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well I don't see this as resolved. I want my money back, all of it. I'm not going to use to posh credit and I have deleted my account because of this bad experience. I just want my money back and this has dragged on for way too long. I used poshmark because it's a good way too get things for cheaper because I can't afford the news products. I'm a student and just need my money back please.
Initial Business Response /* (1000, 5, 2015/07/23) */
If a user does not open up a return case with us within 3 days of receiving the item or if they have marked the item received prior to contacting us, then the order will no longer be qualified for a return. Although the buyer has marked this...
item as received, as a courtesy have offered the buyer Posh Credit.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The case was opened within the 3days although I think I should re deceive a full refund I will settle. I think that when a customer have a problem you should reply back to emails within a reasonable timeframe.
Complaint: [redacted]I am rejecting this response because: Poshmark never requested additional pictures from before the belt was shipped out. I never received anything in writing stating that. They took the buyers side and I've read other reviews through the Revdex.com that they have done this to many others. I've never had a bad rating on Poshmark from other buyers and I am adamant that the belt I received back from the buyer is not the actual belt I sent out. Sincerely,[redacted]
Our team has let the user know she can ship the whole order to our office for a full refund. She stated she is not available until August. Once the user ships all the items to our office, we will issue her a refund. We are waiting for her to ship the items to our office ASAP. For this reason, we consider the case resolved.
As stated previously, authenticity for the item in question could not be determined, therefore the case was approved for a return.
Wherein authenticity cannot be determined, we are obligated to approve returns as the sale of counterfeit items is against federal law.
According to our dispute management team, the customer was compensated their earnings as the package was delivered but could not be located. We apologize on behalf of the United States Postal Service for the inconvenience. If they have any further questions or concerns, they may respond to our team's last email.
Due to this, we consider the matter resolved.
As stated by multiple members of our Operations team, there was no USPS acceptance scan for order [redacted]. Because there is no tracking information, we have no proof that the package was shipped and can not assist with the order. As stated, we recommend that the user reach out...
to USPS directly for further assistance.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Barbara [redacted]
Our records show that the user wrote in and a member of our Marketplace Operations team was able to remove the block so that further purchases should be processed successfully.
Due to this, we consider the case resolved.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
As previously stated, our records confirm that the manager of our disputes team responded on [redacted] at [redacted] pm with the following message: "Hi [redacted], Unfortunately, we do not offer phone support. I am the Manager here at Poshmark's dispute department. Do you have additional photos of the item before you shipped the order as angle and lighting can play a part in showing scratches on hardware."
The response received at [redacted] at [redacted] pm did not contain any photos of the item.
Due to this, we consider the case resolved.
We are sincerely sorry for any confusion or inconvenience caused. To clarify, the buyer opened a case regarding both questionable authenticity and condition issues. Ultimately, we were forced to move forward with a return for this order as our team determined that the wear on the item was not...
consistent with the description that the item had only been worn once. Again, we do apologize for the negative experience, however our team determined that the condition warranted a return. For this reason, we consider the case closed.
Our records show that the seller's full earnings were added to their redeemable balance on [redacted] for this sale.
Due to this, we consider the case resolved.
According to our dispute management team, an agent was in contact with the customer on [redacted], [redacted], and credit was added to their account as per the customer's request. As the order in question was accepted and the seller's payment was released by the customer, a return is no longer an option...
as stated in our FAQ: https://poshmark.com/faq.
Additionally, we kindly ask that users only write in once per inquiry, as this can drop their case to the bottom of our queue and can result in a delayed response.
Due to this, we consider the matter resolved.
Complaint: [redacted]I am rejecting this response because:Poshmark's response is untrue. I filed a dispute with them the day the boots arrived. They didn't respond for several days.Sincerely,[redacted]
For order [redacted], as stated within our policy fit issues do not qualify for a return. For this reason, we consider the case closed.
For order [redacted] - Red All Leather Hobo International, the buyer reported scratched on the handbag and more wear on the corners. Unfortunately as these areas were not shown in the listing, we were forced to approve the case for a return. Additionally, as a courtesy we have...
credited the user $10 in Posh Credit, as we are unable to confirm if the item if it was sent out in that condition as the photos in the listing did not show any of the areas in question. For this reason, we consider the case closed.
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Regarding order [redacted], our records indicate the order was cancelled on May 6th, 2018. The user was refunded the total amount $700, on 5/6. For this reason we consider the case...
closed.
Initial Business Response /* (1000, 7, 2015/10/07) */
Per our return policy, once a return case is opened we investigate the case by reading the listing and inspecting the photos. Upon our investigation - we found that the buyer stated that they will accept the order. Due to this we released the...
funds to the seller.
However, we have moved forward to credit the buyer Posh Credit as a one time courtesy.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You should check with the buyer to double check before closing the case. You shouldn't just assume something is okay just because it looks like that on the surface. No where does it say what to do if a buyer is harassing you to accept the purchase. If I was going to keep it, I would have accepted it in the first place. Your $10 posh credit does me no good. I spent my hard earned money on this purchase and you're saying it's not good enough by awarding me credit to your store to purchase things. I have not used that credit so why don't you take it back and write me a check for the money I paid for a purse that wasn't what I wanted.
Final Business Response /* (4000, 13, 2015/10/27) */
As stated, in our investigation we did not detect harassment to forcibly make the buyer accept the order, instead we found that the buyer stated that they will accept the order. Due to this we released the funds to the seller.
However, we have moved forward to credit the buyer Posh Credit as a one time courtesy.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 17, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well I don't see this as resolved. I want my money back, all of it. I'm not going to use to posh credit and I have deleted my account because of this bad experience. I just want my money back and this has dragged on for way too long. I used poshmark because it's a good way too get things for cheaper because I can't afford the news products. I'm a student and just need my money back please.
Our records show the order has already been canceled and the buyer has been issued a refund on May 31st. For this reason, we consider the case closed.
On [redacted], we have let the user know earnings have been added to her account already. The case has been closed.
Initial Business Response /* (1000, 5, 2015/07/23) */
If a user does not open up a return case with us within 3 days of receiving the item or if they have marked the item received prior to contacting us, then the order will no longer be qualified for a return. Although the buyer has marked this...
item as received, as a courtesy have offered the buyer Posh Credit.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The case was opened within the 3days although I think I should re deceive a full refund I will settle. I think that when a customer have a problem you should reply back to emails within a reasonable timeframe.
It looks like funds for this order has already been released to the seller on [redacted]. Due to this, we consider the case resolved.
Complaint: [redacted]I am rejecting this response because: Poshmark never requested additional pictures from before the belt was shipped out. I never received anything in writing stating that. They took the buyers side and I've read other reviews through the Revdex.com that they have done this to many others. I've never had a bad rating on Poshmark from other buyers and I am adamant that the belt I received back from the buyer is not the actual belt I sent out. Sincerely,[redacted]
Our team has let the user know she can ship the whole order to our office for a full refund. She stated she is not available until August. Once the user ships all the items to our office, we will issue her a refund. We are waiting for her to ship the items to our office ASAP. For this reason, we consider the case resolved.
As stated previously, authenticity for the item in question could not be determined, therefore the case was approved for a return.
Wherein authenticity cannot be determined, we are obligated to approve returns as the sale of counterfeit items is against federal law.
According to our dispute management team, the customer was compensated their earnings as the package was delivered but could not be located. We apologize on behalf of the United States Postal Service for the inconvenience. If they have any further questions or concerns, they may respond to our team's last email.
Due to this, we consider the matter resolved.