Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease let them know that even though they gave me an extra $as compensation there is no way I will EVER use this delivery service againWith an over %tax charge and an up-charge from actual restaurant pricing they are just being thievesI will never ever use the service again so they might as well remove me as a customer.Sincerely, Sang***

Dear Linda,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate this order and see that all charges have been released on our endAny pending holds you may still be seeing are preauthorizations and will be
reversed within a few daysI also see that you are in our queue to be reached out by someone from our management teamIn the meantime, I have placed a $delivery fee credit to your account, which will be automatically applied to your next order
We appreciate the opportunity to make this right

Dear Charles,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our serviceI was able to find an account with one of the numbers you listed, but I will have our customer service team follow up with an email to make sure that any of your information is
removed from our platformWe appreciate you bringing this to our attention and the opportunity to make this right

Hi Michelle, On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.We have followed up with you about your
issue that you have with Postmates through via emailOnce you have received them via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.We looking forward to your response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi Mycol,
On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.We have followed up with you
about your issue that you have with Postmates through via emailOnce you have received them via email from PostmatesWe will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.We looking forward to your response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Sydney ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Lisa ***

Dear Sang,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question and see that it has already been fully refunded by our customer service teamI
have also placed a $delivery fee credit on your account, that will be automatically applied to your next order(s)
We appreciate the opportunity to make this right

Hi ***,
Thank you fro the feedbackWe work closely with our Postmates to ensure that they are doing the right thing and shooting for an on time deliveryWe stress the importance of this to them, as it can impact their earning potentialHowever, sine all of our Postmates are independent
contractors, we can only ask them so muchWhen Postmates do fail to meet the terms of their contract with us, we do take action accordingly, to potentially remove them from the platform if they are not acting in a way that best represents PostmatesWe do our best to make sure this happens in order to avoid situations such as yours
I reviewed your account history, and I am not seeing an order that was delivered hours late and chargedI do see an order where we unfortunately had to cancel the order late, as the Postmate on the job was unable to deliver the orderThis was fully refunded to youHowever, the experience was very poorI realize this might not make a difference, but I am adding $in delivery credits to your account, which you can use on a future order
Again, thank you for your feedback, it helps us to improve our service

Dear ***
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustration of having your orders cancelledI did check on these orders and see that the charges you are seeing are preauthorization holds, and
have already been released on our endI'm going to follow up with an email from our customer service platform, which will include receipts that show the release, which you can then show to your bankThey may be able to clear those holds faster with these receiptsWe have also emailed you instructions on how to clear up your accounts in order to use them again.
We appreciate the opportunity to make this rightPlease respond to the email from our customer service platform if you have any other issues or concerns

I have still not heard back from PostmatesI have since deleted the app from my phone and will not be using their service since they do not post their prices accurately in their app

Dear Sara,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate the order in question, and see that we have already refunded the cancellation fee in fullIf you are
still seeing an charges at this point, these are holds that are usually released in few days
We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Adam ***

Hi ***,
First of all, our apologies for not receiving the dressing you asked for on your order - it appears as if our customer service team attempted to refund you for the missing dressing, which you refusedSince your order did arrive with the majority of the items correct, this is why we only
offered a partial refundWhile we certainly understand that a salad is not the same without dressing, we did attempt to deliver as much of the order as we couldHowever, since you indicated the order was inedible, we will go ahead and issue a full refund for this issueThis will post to your account in to days
In regards to your claim that your account has been closed, this is entirely untrueYour account is, and always has been, activeWe would never arbitrarily deactivate a customer account without them specifically requesting to have their account closed
Please let us know if we can be of further assistance

Hello - I was not able to locate the account here, but we thank you so much for your feedback regarding this experience, and we sincerely regret any frustration this charge may be causingIt sounds like you may be seeing a temporary authorization hold from this order, but we are following-up
with an email to the address you listed to further assist
A senior specialist from our team will follto help you thoroughly and fully with your concernWe thank you again for your feedback and we look forward to getting this resolved for youWe can reach out by phone or email.
Please be on the look-out for our follow-up

Hi ** ***,
Our apologies for the confusion and back and forthOur cancellation policies change based on the status of your order in our system, as we want to make sure our merchants are paid for orders that are placed and subsequently canceledThe amount of time varies from when the order was
placed and accepted for each merchants - some happen instantaneously, others we have to call inEither way, since you reordered immediately after canceling your order, we should take this into considerationI am unable to issue a refund for this order, s it is under dispute with your bank, which freezes the funds on our end
Since I am unable to refund this specific order, I am going to issue you a refund for your second order
Our apologies again for the confusion

Hi ***,
We are so sorry to hear about the issue you experienced using PostmatesWhenever an order is placed using our app, we provide the estimated delivery time and you are able to track the delivery status in real timeWe make every effort to inform our customers that they need to be home at
the time the delivery is dropped off, since leaving items at someone's door step creates the opportunity for fraudHowever, we do encourage our Postmates to leave the items if so instructed by our customers
Unfortunately, I was unable to locate your specific delivery in our system, likely due to the fact that your girlfriend placed the orderAre you able to provide the email address used to place the order so that we can further investigate your delivery and refund if appropriate?
Looking forward to your response

Our sincerest apologies for this negative experienceWe don't typically offer order credits, but I am glad to see we were able to refund a portion of your last order for $as a token of our apology for your experienceWe are following up with an email for additional compensation at this time
Thanks for your feedback, as we are always working to grow and improve

Dear Kenehsa,
Thanks for the feedback, and my apologies for the inconvenience you've experienced with our service recentlyI was able to locate the order in question and see that we have already refunded it in fullAny pending holds you may still be seeing are preauthorizations and should
fall off within a few daysPlease respond to our customer service's last email if you have any further questions or issues, and we will gladly address
Thanks for the opportunity to make this right