Postmates

Dear Darlene,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently I was able to locate your account and the order in questionI see that the preauthorization hold, which we do place for all orders, has been released and the final
charge has been postedI will gladly pass along your feedback to the proper parties
We appreciate the opportunity to make this right

Our sincerest apologies for this recent experience, as we understand our courier arrived a bit after the food was marked as ready by the merchantWe will be sure our agent team interactions are reviewed and that we take appropriate action on our endIn the meantime, please be on the lookout for an
email from our team for a refund to your credit card on file for the order
Thank you sincerely for your feedback, as we wouldn't be able to improve at Postmates as rapidly without feedback from our users

Dear Shyan,
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyUnfortunately I do not see an Unlimited subscription charge on the account associated with this email addressI'm going to follow up with an email from our customer
service side to see if there is another account you may have with us
Thanks for the opportunity to make this right

This issue was in regards to an order placed where out of items were not available from the merchant we were placing a delivery from.
There was no charge for those two items, and the only fees accrued were for items received. It's unfortunate that all the items were not available
but Postmates is a third party service, and cannot control inventory for the merchants we delivery and purchase items fromYou will never be charged for an item you don't receive.
The delivery fee was allocated for the items that were received, and the 9% service fee only applied to the items purchased.
Regards,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for issuing the refund.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***,
Our apologies for the mixup with the refund - it appears as if our customer service team has processed the remaining refund already, which should post to your account within to days, if not sooner
As an apology for the mix up, we are also adding $in delivery fee credits to
your account, which will be available for immediate use
Our apologies once again, and thank you for the feedback

Dear ***, we offer our sincerest apologies for the charge on this orderI'm glad to see we were able to speak with you several times by phone and email this weekend and offer a full refundA member of our team will be followiwith a receipt of the refund you were
provided.
Thank you for your feedback, as it is one of the main ways we improve at Postmates

Dear Justin,
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate the charge in question, and see that all funds have been released on our endI am going to have our customer service team follow up with an email
including a receipt of the release, which you can follow up with your bank
It also sounds like you are referring to our anywhere merchants with the pricing differencesIf you are interested in guaranteed pricing, I would recommend ordering from our Unlimited partner merchants, whose menus are always up to date
We appreciate the opportunity to make this right

The leadership on our Account team has reached out previously several timesWe are unable to reinstate the accounts until the disputes are removed.
Thank you

Hello Lorna,
We apologize for any frustration for the delay in resolution as we were not able to find the account with the provided email addressWe did find your daughter's account with an inactive and older email address for herOur account team has followwith an email to you and your daughter both to confirm that you are no longer being charged for the order in question

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Greg ***

We have reviewed the matter that was identified, although our records reflect what was ordered I also see the inquiries as wellWe have refunded the disputed amount and apologies for the inconvenience

Dear ***
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI was able to locate your account and see that we have already refunded you for the amount you listed in your disputeThe $you are seeing is actually a
preauthorization hold that we issue on all orders, to ensure fundsThese are usually reversed and corrected within a few days when you will see the final charge
I have additionally refunded the remainder of your service and delivery fees, which will be reflected in your final total as wellWe appreciate the opportunity to make this right

Hi ***,
Our apologies for the confusionWe have issued a refund for the incorrectly charged delivery feesThis will post to your account within to days, however typically much sooner
Please accept our apologies once again

Complaint: ***I am rejecting this response because:
The issue was never rectified.
Sincerely,*** ***

Dear ***, Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recentlyI can definitely understand the frustrationI was able to locate your account and the order in question and have now issued a full refundI will be following up with all
parties involved. We appreciate the opportunity to make this right

Dear ***,
Thanks for this feedback, and my sincere apologies for any inconvenience you've experienced with our serviceI will definitely be refunding this order, as you did not receive itI will also be following up with all parties involvedBe on the lookout for an email from our
customer service platform, with more detailed information, along with a credit and refund
We appreciate the opportunity to make this right

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Our sincerest apologies for the delay in refund, as this is not the sort of thing we want for any of our customersI see an agent was able to provide a refund last night for this order in full and followwith an emailIf ever you prefer a phone call, please know you can always receive a call
upon requestAt this time, we are primarily email-based, and we thank you for your feedback regarding our support.
Feedback from our Postmates users is one of the main ways we improve at Postmates