Power Home Remodeling Group

Dear [redacted] , Thank you for taking the time to write about your experience I apologize if our interactions caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter This is the first time I am learning about your dissatisfaction and will take the steps necessary to rectify the situation We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Respectfully, Eamon L [redacted] Director of Warranty ServicePHONE: ###-###-####FAX: ###-###-####WEB: http://www.powerhrg.com

If deceptive sales tactics are "simply not tolerated," then let me know how you've addressed this situation with the salesperson involved

Dear [redacted] , I’m sorry to hear that you are experiencing leaks around your roof I apologize for any undue stress or aggravation this issue has caused you Two previous service inspections determined the leak was directly related to the condition of the deteriorating chimney The cracks in the mortar are allowing the stone to absorb moisture and eventually leak into your home We attempted to contact you earlier today to schedule a Field Service Manager to come out to your home and make some minor repairs to the chimney in an effort to make it water tight Please kindly return our call via the information noted below so that we may schedule a service appointment with you We are just as anxious to get this resolved as you are Again, I apologize for the inconvenience and assure you we will continue to help in every way we can Respectfully, Eamon L [redacted] Warranty Service Director PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] , Thank you for taking the time to write about your experience We always welcome input and feedback from homeowners I apologize that our interactions have caused you so much undue stress and aggravation I have reviewed your complaint and personally looked into the matter We did not realize we were contacting you and even calling you as often as you claim This is the first time I am learning about your dissatisfaction and will take the steps necessary to rectify the situation We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company, remove the number from the predictive dialer, and post the number to our own internal DNC list, which prevents it from loading into the dialer system again Furthermore, your property will be added to our Do Not Knock list, which will prevent any future face to face interaction We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com

Dear [redacted] , Thank you for taking the time to write about your experience Valuable input and feedback from homeowners like you help eliminate these types of issues in the future I apologize if our interactions have caused you any undue stress Our finance department will have the line of credit closed and the inquiries removed To have an inquiry removed we need a letter from you asking for the removal The letter should include your full name, address, social, DOB and the date of the inquiry in question The letter must also be signed by all parties requesting the removal Power HRG will submit this letter to the credit reporting agency Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Respectfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, while I did authorize Power to contact me, I informed them that I received services elsewhere They continued to contact me and hang up Regards, [redacted] ***

Dear [redacted] , Thank you for taking the time to write about your experience I have reviewed your complaint and personally looked into the matter I am truly sorry that you feel as if you were taken advantage of regarding the number of windows you purchased Please keep in mind; it is not until the existing window is fully removed do we find out how extensive the wood rot is Just because the wood isn’t fully deteriorated, doesn’t mean the window does not need to be replaced Your new windows are energy efficient and you will realize more savings in your electric bills having replaced all four windows instead of just two Also as you stated, having replaced all four windows on the first floor creates a more uniform look across the front façade of your home Our goal is to create a gratifying remolding experience for every homeowner Unfortunately, this was not the case for you, and for that I apologize We do not teach, train or promote unethical business practices I would encourage you to contact me directly if you would like to discuss some sort of monetary compensation for your dissatisfaction I can be reached via the information noted below Respectfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

We had a front Bow window replaced by Power Home Remodeling and they did a fantastic job,from start to finish Everyone from sales rep to install tech to contractor were very professional and treated us kindlyAndre, the install tech was great! He paid close attention to detail and I could tell he was proud of his work Would 100% recommend them to anyone Not pushy and I would definitely use again Thanks Power!

Dear [redacted] ***,This message shall serve as a response to the above-referenced complaint.A Power Home Remodeling representative spoke with [redacted] on 10/10/to confirm the cancellation of the project The status of the project is closed and no monies or services are owed by either partyPlease contact me if you require any additional information.Sincerely,Eamon L***Warranty Service DirectorPower Home Remodeling

Dear [redacted] ,As you know, we are scheduled to visit your home on 5/6/ At that time, we will ispect the windows for any manufacturing defect or installation errors We will also measure the humidity levels in your home Our windows do not create condensation, however, they do illustrate evidence of humidity in the home.Respectfully,Eamon L***Directory of Warranty Service###-###-####

Dear ** ***, First and foremost, thank you for taking the time to respond Please accept my sincere and honest apology for your experience We are deeply troubled that this issue has caused you so much distress I have personally looked into your complaint Power HRG does not strictly limit all project estimates to a four window minimum For example, someone might purchase one bay/bow window, or a window and a door When homeowners are fully educated on our products and services they frequently change the original scope of work A homeowner may request an estimate on windows and actually purchase a roof Someone may plan on replacing the windows on their first floor only, but after learning about our industry leading, energy efficient products, they sign up for the second floor too As a courtesy, I would be happy to offer you our services, regardless of the number of windows you wish to have installed Please contact me via the information noted below so that I may facilitate this request for you Respectfully, [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear Mr [redacted] , Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter We will take the steps necessary to rectify the situation We will flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] , Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter We will take the steps necessary to rectify the situation We will flag your records in our database to prevent future calls from anyone in the company We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] , Thank you for taking the time to follow up with us regarding your concerns I have reviewed your complaint and looked into the matterI apologize for the situation, but unfortunately, I’m unable to accommodate your request for compensation in the amount you are seeking However, our original offer of compensation remainsPlease reference the attached photos In consideration of the size of the crack relative to the size of the driveway, Power HRG cannot reasonably be expected to assume the cost of replacing the entire drivewayPlease contact me directly to make arrangement for the compensation distributionRegards, Eamon L***Warranty Service Director PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Made an Appointment for a roof inspection/ estimate told the guy that wife and I work different schedules so she may not be home Was called to confirm appttold the caller wife is working said she had to be there so appt cancelledFunny no other contractor asked to meet my wife!

Dear [redacted] : Thank you for taking the time to write to us about your recent remodeling project I have reviewed your complaint and personally looked into the matter I apologize for the ongoing issues with your roof The roof was installed on July 10, The leak was reported on December 11, and a Power HRG Field Service Manager inspected the roof during a service appointment on January 6, Typically, issues stemming from an installation related error present themselves within a thirty-day weathering period following the installation January’s inspection confirmed there are no installation issues or product defects The leak was originating from an area where an existing sealant had failed between the fascia and the porch roof While this is not a Power HRG related problem, we would be happy to address the issue as a courtesy We attempted to contact you to schedule this service, but have were unsuccessful Please contact us via the information noted below so that we can schedule a date and time to make the necessary repairs Respectfully, Eamon L [redacted] Warranty Service Director PHONE: ###-###-#### Option # [redacted] FAX: ###-###-#### WEB: http://www.powerhrg.com

Dear [redacted] , Thank you for clarifying your address and neighborhood We will not market in your community Respectfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear *** [redacted] , We are just as anxious as you are to bring closure to your project Our goal is to create a gratifying remodeling experience for you, our customer As you know, [redacted] , Regional Vice President, is scheduled to meet you on 3/11/ [redacted] will answer all of your questions and address all or your concerns at that time If you need anything in the interim, please do not hesitate to contact me via the information noted below Sincerely, [redacted] Director of Warranty Service PHONE: ###-###-#### Power Home Remodeling Group

HORRIBLEStay far awayinitial salesman appointment was for 7pmhis "presentation" lasted FOUR hourswhen we finally managed to kick him out at midnight I should have realized something was off about these guysThere was a funny moment when he wanted to inspect the atticUpon returning he claimed to not be able to breathe and that we had mold up there and he was highly allergicWe had to get the roof replaced ASAP, he wheezed, it was a matter of life and deathHe then proceeded to use our bathroom to wash his face and compose himselfAmusing, since we do not have such an issue in the atticWe do, however, have a mold issue in the bathroom, where he emerged perfectly fine, no worse for the wear from his ordeal in the attic (lol)Despite this nonsense, and after much deliberation, we decided to give them a shot at a large project (roof and siding) through financing they had arrangedLiked the technology they were using and the lifetime guarantee seemed appealingThe initial guy hands the project over to a "project coordinator" who sends a site inspector outHe stayed for hours and decided that before they could begin, we needed to make some improvements to the deck and chimney first, otherwise they couldn't offer the lifetime warrantyThey offered no help in recommending someone to perform this work, but despite that I get it completed and the inspector comes out againby this time the financing offer had expiredAnticipating this, I contacted them weeks earlier and told them they'd need to extend the financing offerImpossible they say (this is where I point out that their financing guy is patently incompetent)no big deal I thought, just get another loan (credit is quite good)offered me a new financing offer at an outrageous 18% interest + a lien on the houseum, no thanksTo boot, the paperwork they sent contained documents they required me to sign in which I agree that all work has been completed 100% to my satisfactionThey didn't lift a finger on the project, but they wanted me to sign paperwork saying I was completely satisfied with their work and that they were under no further obligation to me as part of the loan conditionsagain, noAll the while they were rude, dismissive and unwilling/unable to follow up properlyThese guys are crooks through and throughThey are highly deceptive and rely on intense pressure and scare tactics to make dealsI have no doubt that the workers actually performing the work are good at what they do and the project would have been completed to my satisfactionThe issue with this company is the deceptive practices, lies, high-pressure tactics and general incompetence of their office personnelI pride myself on honest reviews, so I stand by my statements hereMy sincere and strong advice to anyone looking to do business with these criminals is to run the other way and get someone localAs a final FYI, their project cost was $40,Our local contractor was able to do it for less than half of that, and I trust them FAR moreIt's times like these that I wish I could award zero stars, but if I could warn just one person to stay away from Power Home Remodeling, the one star will have been worth itYou've been warned

the crew was greatwas great wasn't hapy with the salesman, but I really liked everyone elsethe job was done great