Power Home Remodeling Group

3/7/16Dear [redacted] ***,This letter is in response to a complaint regarding a home remodeling project installed at [redacted] Willimantic, CT ***Power HRG is currently scheduled to meet the homeowner at the property on 3/11/16, Power HRG's Regional Vice President and a Field Service Manager will inspect the roof that was installed on 7/18/11,Previous service inspections have identified the root cause of the leak as an ice damIce dams are considered "acts of God" and are not covered under Power HRG's labor warranty or ***'s manufacturer's warrantyThe homeowner acknowledges the ice dams may be due to a lack of insulation and insufficient ventilationPower HRG representatives will inspect the roof to ensure the ice dam has not caused any damage to any of the roofing componentsThey will also lend their expertise in trouble shooting a permanent solution to eliminate ice dams in the future.Please contact me via the information noted below if you have any questions or require additional details.Respectfully,Eamon L.Director of Warranty Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have called back times and still have not spoken to anyone! I just continue to leave voice mail messages Regards, [redacted]

Dear *** [redacted] , I understand your frustrations with our company, and for that I apologize I was simply trying to reach out to you on a personal level in an attempt to communicate more effectively Your refusal to continue our phone conversation and request to communicate through email prolongs the eventual resolution As previously stated, you need to contact the lender directly We cannot close the line of credit on your behalf You may need to provide the account number, which I will send to you in a separate email, as this information is confidential Have you received the previously emailed documents? If you do not receive today’s email, please contact me directly via the information noted below Respectfully, [redacted] Director of Warranty ServicePHONE: ###-###-####FAX: ###-###-####WEB: http://www.powerhrg.com

Dear [redacted] First and foremost, thank you for taking the time to write about your experience At Power HRG, we are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the future As you know, we met with you last week and agreed on a new contract price that better fits your financial needs I apologize for any miscommunication at the point of sale We do our best to educate potential customers on the investment involved with a home remodeling project, but sometimes a breakdown occurs With valuable input and feedback from homeowners like you, we hope to eliminate the problems you experienced I hope that we can continue to work together on all of your future home remodeling needs Please do not hesitate to contact me via the information noted below if you have any questions or need further assistance Respectfully, Eamon L [redacted] Warranty Service Director PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Two weeks ago I had a knock on the door, and the door to door representative from power home remodeling was persistent in getting us to schedule to receive a quote on replacing our roofHe told me that the estimate would take an hourI should have ran away then when he shook my hand and left saying, " Thank you, you just earned me $25!" Professionalism at its finest! The sales representative came out the next week and was fantastic about his knowledge of the company and its productsWe were delighted to hear what he had to say, until it came time for the quote Knowing it was way out of our budget, we kindly told him it wasn't going to work with our financesHe would not take no for an answer and as the night drew on was actually getting more pushy and arrogantWe even said you can do the roof, but we won't be able to pay to, to which he responded, "once we get the money from the bank, you don't have to pay them back!" Clearly only interested at making the sale, and not the wellbeing of the consumerThe hour estimate was hours long from 630-930, and with small children waiting to be put to bed we finally got him out of the houseToday, I received a phone call on my cell phone from the company and I asked to be taken off the list Not even two hours later I received a call on my house line from them and kindly asked to be taken off the listAt 4:I got a knock on the door from another representative, and with my patience being tested, I told her that we already received a quote and we weren't interested At 5:another representative came to the door and I lost itWe are not interested in buying a roof, or any other product, for that matter, from power home remodelingThey need to learn how to communicate amongst there employees and learn how to take no for an answer! To be harassed by different people in one day is ridiculous!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I cannot understand how our address in the [redacted] Community in Downingtown could conflict with what you have on record given that you should have a record of our previous complaints and your representative walked up to our house directlyThat would mean that the representative did not note our desire not to be contacted and report it back to you as we requested for at least the third or fourth timeThis doesn't cause me to have much faith in your ability to avoid contacting us againOur address is [redacted] This is our last effort to stop any solicitation from your firm using any modalityAny additional attempts at solicitation will result in legal action and engagement of the Pennsylvania Attorney General Regards, [redacted]

Re: Termination of Sales Agreement Dear **& [redacted] This letter shall acknowledge our mutual agreement to cancel and terminate the contract agreement between us dated 9/17/14; without further recourse by either party I apologize for the negative experience you had during the cancellation process I would like to thank you for considering Power Home Remodeling Group for you remodeling project Please keep us in mind should you require our services in the future Sincerely, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

February 12, 2018Dear [redacted] :Thank you for taking the time to write about your experienceI apologize if our interactions have caused your family any undue stress or aggravationI have reviewed your complaint and personally looked into the matter.We will take the steps necessary to rectify the situationWe will flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood.We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolvedHopefully this will help to absolve our company of any wrongdoingIf there is anything else I can do to assist, please contact me directly via the information noted below.Regards,Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.comSincerely,Eamon LDirector of Warranty Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I have been asking for a break down of my bill for over months and what you sent me was something that you put together to fast to realize the the obscure glass was not free for me but a mistake that your saleman failed to put in, also the is not the lowest when the next guy offered if I got more work done, I asked for the salesman to get back to me more then one time and still you fail to do that as well, I was told that the price that was given was the final cost with everything included as well as me getting a discount, but where your breakdown was put together to fast it also fails to show what I was offered when the saleman was selling me the Windows's, again if I was told it would cost over 18,to do the job it would've never got doneStill waiting for a proper breakdown and for a call from the salesman

Dear Mr [redacted] , Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter This is the first I am learning about your complaint and will take the steps necessary to rectify the situation We will flag your records in our database to prevent future calls from anyone in the company We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty ServicePHONE: ###-###-####FAX: ###-###-####WEB: http://www.powerhrg.comPower Home Remodeling Group

Dear [redacted] , Thank you for taking the time to write to us I have reviewed your complaint and personally looked into the matter We pre-screen our customers in order to determine eligibility for our no money down offerThis pre-screening process does not result in a hard check on your credit, nor have we applied for third party financing on your behalf.No sensitive information was given to [redacted] by Power – only your name and address However, the opt-out process requires certain personal information in order for [redacted] to ensure they are opting out the correct individual This information is held in strict privacy and is not shared with us or any other institution Please see [redacted] ’s privacy policy for more information.The piece of mail you received regarding financing is no different than the pre-approved credit card offers you routinely receive in the mail.For individuals who do not wish to receive these offers, [redacted] allows for an opt out You should also be aware that prescreened offers can provide many benefits In fact, some of these pre-approved products carry more favorable rates than those available to the general public.We will flag your records in our database to prevent future calls from anyone in our company We apologize for the inconvenience and give assurance that we will do our best to make sure that you do not hear from us again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below.Respectfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] : Thank you for taking the time to write about your experience We apologize for the inconvenience and give assurance that it will not happen again I apologize that our Remodeling Consultants came off as overly aggressive or pushy They attempt to put themselves in the best position to earn your future business by ensuring that have done everything in their power to educate you on the industry, the products, our company, and the investment that is involved Without speaking to everyone at length, we have no opportunity to do that and only invite the chance of miscommunication or the need to visit each home multiple times Again, I sincerely apologize for our previous interactions Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly Respectfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

We will never work with this company simply because of their extreme, predatory sales tacticsUnfortunately the hour sales presentation on a Tuesday night (after making it clear that we had other things to tend to, only to be told, "one quick thing..." by the sales rep) concluded with a bottom line of the highest cost for windows of different window installation companiesAlthough the sales person was friendly and his presentation of product quality thorough (after hours how could it not be) we were left deflated by the price point and even more angered by the repeated daily phone calls a week laterThe phone calls bordering on harassment as well as a sales person that disregards a potential customers time and firm declination of services has left a poor taste in our mouths

Dear [redacted] ,Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matterWe will take the steps necessary to rectify the situation We will flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below.Regards,Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] , It was a pleasure speaking with you this afternoon As discussed, I have received confirmation that your contact info has been removed from our automatic dialer and your address was added to our Do Not Knock (DNK) list Moving forward, I will ensure the representatives in our contact center are not using deceitful sales and/or marketing practices This is not something that is scripted, trained or tolerated at Power HRG I appreciate you taking the time to discuss these issues with me today and thank you for your feedback Please contact me if you need anything in the future Regards, Eamon L [redacted] Director of Warranty ServicePHONE: ###-###-####FAX: ###-###-####WEB: http://www.powerhrg.comPower Home Remodeling Group

I had a estimate from power home remodeling group for a new roof for my houseThey showed up at 8pm and finished at 9:30pm which was fineAt the end when they gave a price for a new roof it was $per month for monthsI told the man that I would like to think about itHe told me that I could not,the price was only good for right thenIf I waited till the next day I would not get that price and the new price would be $per monthI asked him why not the same price and he said it would cost the company to much money if he had to come back to my house at a later dateSo they were going to charge a new potential customer an additional $53,because they did not want to send there salesman back out to my house so I could have an extra day to think about itI think that is an abusive use of high pressure salesIf this is how they treat a new customer I wound not trust them to do anything on my my house only a fool wouldBy the way I was told at the beginning of the estimate that it was good for a yearI guess they lied to me by omission when they did not tell me about the $53, surcharge for waiting hoursWhen they start out lying they should not be trusted

The company promised high quality windows that were measured to 1/of a inchI had very small windows installedThey also ,without my knowledge , opened a credit card in my name so I could not stop paymentThat even after I cancelled the card, wells fargo should be investigated for fraud tooI have pictures of windows that are and 1/inch smaller that old frameAll I wanted was the correct sized windowThey said they did that cause house may settle, really, house is years old and that would be way to much

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as there is no further contact, this satisfies what I was looking forThank you Revdex.com and the business I complained about for resolving this in a timely manner Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: it does not address the issue Dear Mr L [redacted] I appreciate your quick reply to my complaint, although I feel you are missing the point completelyThe issue is not about the roof or the warrantyIt is about the poorly re-installed guttersSince your company also installs gutters, one would assume they should be capable of not ruining themThe gutters were replaced poorly which rendered them inefficient, causing my mother to replace them at her expenseYes, she signed your document, but she expected the gutters to be in the same condition they were prior to the roof installationShe trusted your expertise that the gutters would still be serviceable when you finishedIt has nothing to do with a warranty, it has everything to do with the contractor who put the roof on ruining the gutters As far as your professional suggestion, “would be to remove the gutter protection altogether” I find that counter productive and hypocriticalAs your website states, “Your roof and gutters were originally designed to be your home’s water management system, with the sole purpose of moving water away from the houseUncontrolled water flow can rot wood, damage foundations, cause mildew, and lead to expensive repairs to windows, siding and fasciaOur micro-perforation leaf shedding system will keep the bottom of your gutters clear of debris allowing water to flow freely through the gutter trough and downspout and safely away from your home” I hold your company responsible for this situation and I do not find your response acceptable for a reputable company / [redacted] Style Definitions */ Regards, [redacted]

Dear Mr [redacted] , Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter This is the first I am learning about your complaint and will take the steps necessary to rectify the situation We will flag your records in our database to prevent future calls from anyone in the company We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group