Power Home Remodeling Group

Loving my bow window! They finished the installation in about three hours, the cleaned up, and everything works beautifullyIt's my first time hiring a contractor so I'm not the best to compare my experience, but it was fantastic all the way through!

Power went out of their way to help me, which is greatly appreciatedI'm a bit of a hoarder which made it difficult to even get to my windows but power gave me some extra help to make this project happenI couldn't be happier with this experienceI've had other fantastic companies do work for me but the only difference with power was the extra effort and extra follow upYou can tell they really care about making the experience perfect and pleasant for me and I'm sure all of their customers!

I scheduled a time for a meeting with the sales person for an estimate on repairs that would be good for one yearThe salesman showed up, very knowledgeable and went over some pricing, I informed him we could not get the work done at this time however within a year was possibleHe was very insistent we should do it now " Pressure Tatics " However once he realized we were not going to buy tonight he politely ran out of here, did not leave me the estimate that is supposed to be good for a year and days he saidneedles to say you can forget my future businessThanks for your time Mark!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This will take way too long! I want it removed immediately! I will still send in a signed letter as you requested but I can't believe I have to go through all of this because of your deceptionWho knows how long this process is going to take but it's already been weeks and counting to get an inquiry removedNot happy with PowerHRG at all! Great products but terrible management! Regards, [redacted]

Dear [redacted] ***, Thank you for taking the time to write about your experience I apologize if our interactions caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter This is the first time I am learning about your dissatisfaction and will take the steps necessary to rectify the situation We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Eamon L [redacted] states that contract from 8/7/was voidedWe have a signed contract from 8/14/that says 5.9% Final signed contract on record[Document attached of signed contract] Powers voided the 6/28/contract that Eamon L [redacted] references in his response When we requested a copy of the voided contract on 8/19/2013, Powers failed to provide leaving us with only the 8/14/signed contract on file (attached)Buyers did not know the [redacted] thermostat was improperly installed HVAC Specialist was called because Buyers assumed there were issues with HVAC systemWhen HVAC specialist inspected the systems, it was stated that [redacted] system was improperly installed The Powers agreement states that they will take responsibility at no cost to buyer, but it does not state that it will not reimburse for services that reveal neligent work done by sub-contractorsThe [redacted] Company provided a new thermostat at no cost due to improper installation and recommended working directly with [redacted] contractors versus sub-contractors for the [redacted] system (telephone conversation) [redacted] Company sent unit via next day air, but Powers requested we not install so that the sub-contractor could review the work When sub-contractor came to install the new unit, he stated that, "It looks like it could have been installed incorrectly." However, he could not confirm as the HVAC Specialist had already corrected the issue (the unit was set under incorrect setting and it needed to be set at heat pump)[Document attached and underlined on page and 3] [HVAC assessment attached] Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It fails to meet the demand I stated in my original complaintPower Home Remodeling never obtained my consent to opt in to any prescreened program, to obtain a credit report, or share any data with any other companiesTherefore, it is not my responsibility to opt outPower Home Remodeling deliberately deceived me into thinking I was consenting to scheduling a date for a free estimate onlyThe consequences of this deceptive practice are Power's alone to mitigateFurthermore, the mailer states that in addition to opting in for Power Home Remodeling's program, that they may share or sell the information with "other companies." Regards, [redacted] ***

Dear [redacted] , I understand how frustrating this must be for you I apologize for any miscommunication that may have lead to the credit inquiry Power does not require the signed letter, the credit reporting agency does We are required to submit your letter, along with a letter from us, in order for the inquiry to be removed permanently Once again, we apologize that this happened in the first place and I’m sorry for the length of time it has taken to get this resolved Please contact me directly if you have any further issues or questions Respectfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

We had windows and gutters installed by them.Very happy with your representatives, the installation and cleanup of both jobs We had original windows and leaving in Illinois the cold and wind can be brutal Cut our gas bill by at least a 1/ Would call them again or recommend them to friends or family They followed though with everything they promised even the pizza

I am completely satisfied with everything done on my homeI noticed a remarkable difference in the conditions inside my houseWarmer in the winter and cooler in the summer "not as damp"Both products and installers were superiorI had very pleasant experienceYou pay for what you get

second time we used power the job people are always polite, and professionalwill use them again and refer our friends

th crew was prfoessiponal, we had crews come out all were the same polite, respectful and professionalI like the fact that easch crew had a specific ttask making them a master in what the doone crew did roof, capping, and gutters

Extreme sales pressure on my and year old parents Convinced my parents their roof was in such bad condition, including cracked rafters, that the roof would likely collapse on them in their sleep with the first snow fall of the season Quoted them a ridiculous price and parents agreed Next day, after having time to think things through, my parents decide to cancel Another rep came to the house to get the "cancellation form" signed and after another hour high pressure sales pitch, parents signed the contract with an additional charge of $4000! Next day a third rep (gutter expert) came to the house and told my parents the present gutter system will not work with the "new roofing system" and that new gutter system will cost another $ They have days to cancel My parents are shaken to their core! $26,for roof and gutters and they don't have enough time to get other estimates This time my husband will be there when they sign the "cancellation form" as back up and will be ready to call the police if this rep does not leave!

Dear **& [redacted] ***,Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation We will take the steps necessary to rectify the situation We will flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below.Regards,Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] ,I can be reached via email, [redacted] @powerhrg.com, or by phone ###-###-####.Please contact me at your earliest convenience.Thank you,Eamon L***Warranty Service DirectorPower Home Remodeling O: ###-###-####PowerHRG.com

Dear [redacted] , Thank you for taking the time to write about your experience We always welcome valuable input and feedback from homeowners like you I apologize if our interactions caused you and your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter Among the things that we require to provide an estimate are that all the homeowners, decision makers, and involved parties are present to get the information It is not to force a sale, like the case may seem We do that to put ourselves in the best position to earn your future business by ensuring that we’ve done everything in our power to educate you on the industry, the products, our company, and the investment that is involved Without speaking to everyone, we have no opportunity to do that and only invite the chance of miscommunication or the need to visit each home multiple times We’ve been in business for over years, and have found that our customers, and potential customers, are happiest in the end when they’ve received all the information they need before getting involved with a home improvement project Because of that, it has become one of our most important policies This is the first time I am learning about your dissatisfaction and I will take the steps necessary to rectify the situation We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] , I apologize for the unpleasant experience you and your mother had with the Remodeling Consultant on 2/18/ It is not to force a sale, like the case may seem We put ourselves in the best position to earn your future business by ensuring that we’ve done everything in our power to educate you on the industry, the products, our company, and the investment that is involved Without thoroughly speaking to everyone, we only invite the chance of miscommunication or the need to visit each home multiple times We’ve been in business for over years, and have found that our customers, and potential customers, are happiest in the end when they’ve received all the information they need before getting involved with a home improvement project While the estimate we quoted for you may be out of your mother’s price range, I can assure you that the difference in product quality and installation will be just as wide as the differences in price that you may find elsewhere In this industry - you get what you pay forUnfortunately, many contractors will cut corners in order to keep costs down We don't - with Power, not only are you paying for an entire roofing system, but a lifetime warranty that is transferable to the next homeowner We're also painstakingly precise when it comes to our installation techniques We would be happy to provide our services to you and your mother upon request Otherwise, please kindly send me your mother’s contact information and I will ensure she is not contacted in the future Respectfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] ,Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matterWe will take the steps necessary to rectify the situation We will flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below.Regards,Eamon L***Director of Warranty Service?PHONE: ###-###-####?FAX: ###-###-####?WEB: http://www.powerhrg.com???Power Home Remodeling Group

The process went as explained from start to finish, happy with the people Power has sent out to my homeEveryone has been professional and courteous

Dear ***, Thank you for taking the time to write about your experience We always welcome valuable input and feedback from homeowners like you I apologize if our interactions caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter This is the first time I am learning about your dissatisfaction and will take the steps necessary to rectify the situation We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group