Power Home Remodeling Group

Dear [redacted] Thank you for taking the time to write about your experience As previously discussed with your Project Manger, the installation of the new entry door does not include drywall work or painting the surrounding walls Photos of the finished installation compared with photos taken during the service appointment on 8/1/indicate someone has tampered with the casing around the door The labor warranty does not cover removal, repair, or re-installation of any installed products or components by anyone other than Power The toupaint was left as a courtesy after it was determined there were no installation errors Power’s Master Limited Lifetime Workmanship Warranty can be found at powerwarranties.com Please contact us directly if you have any further questions Respectfully, Eamon L***Warranty Service DirectorPower Home Remodeling O: [redacted] ***PowerHRG.com

Everyone was punctual, professional, and very knowledgable from beginning to endWhen they showed up to install the windows the head guy mike said "don't worry I got this" and he was fantastic! You talk to so many people throughout the process so it makes you feel like they really are going to take care of you

Dear [redacted] , Thank you for taking the time to provide us feedback on your recent remodeling experience I have reviewed your complaint and personally looked into the matter I apologize for any confusion or miscommunication concerning the method of payment on you project The Home Projects [redacted] Credit Card Account Application you signed on 3/9/indicates that you agree to and acknowledge the terms of the Credit Card Agreement Power HRG pays the lender a premium fee in exchange for a discounted interest rate This type of program would not be available with a private loan Additionally, banks offering private loans may charge an origination fee between and percent of the loan amount If you wish to convert to a private loan, you will need to contact your bank directly, as Power HRG does not offer this option Maintaining your minimum monthly payments on your [redacted] Credit Card should prevent negative reporting on your credit report Please keep in mind you have a lifetime transferable warranty If you would like me to schedule a Field Service Manager to inspect the windows for their energy efficiency, please contact me directly, via the information noted below Respectfully, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com

Dear [redacted] ,Thank you for reaching back out to us I apologize for the damage and that the issue has taken so long to resolve Our records indicate we left a few voicemails for you towards the end of September A Warranty Service Agent will contact you immediately to get this resolved.Respectfully, Eamon L***Warranty Service DirectorPower Home Remodeling O: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, assuming that no further calls are received Regards, [redacted] ***

This is a bigot companyI'm so disappointed at their customer serviceI am a single year old female with a master degree and a professional careerThis is my second homeThere should be no discrimination! Just got to vent! !! Never during attending basically an all male collegeor working in a male dominated profession over the past years have I ever been offended until today! I'm beyond pissed and offended at the disrespect from power home remodeling group in getting a quoteYes I am a female, yes I am the sole home owner, yes I will be paying cash (my cash might I add), yes I seriously mean business when I want a quote, and hell yes for the third time there is no spouse you need to consult with! !!! grrrrr!! Your lossone less quote to add to my pile, so has made my decision so much easier

A salesman visiting my mothers house (yrs old and widowed, living alone) and gave her a quote of $31,for replacing a roof, fixing some "broken" beams in the attic, and adding a ventilation systemWe proceeded to get quotes from reputable local firms we have done business with in the pastWe had them check the attic for ventilation issues and inspect the "broken beams." All said they did not see the "damage" that the salesman from Power reportedAll had a quote for full repair under $10,After leaving numerous messages with them via phone and Facebook to call me, they finally called my mother backThe caller defended the quote saying their quality is top of the line and they would never take advantage of anyonePlease get multiple quotes regardless of what they sayWe have found their assessment of the damage to be incorrect and 3x's the price of reputable contractors that I personally trust I have a hard time letting go when I know someone is out there trying to take advantage of people

Re: Termination of Custom Remodeling And Improvement AgreementDear [redacted] , I’m sorry to hear we will not have the privilege of working with you on your home improvement project. This letter shall acknowledge our mutual agreement to cancel and terminate the Custom Remodeling and Improvement Agreement dated 12/16/15; without further recourse by either party. Please contact [redacted] directly in order to close your account. We thank you for considering Power Home Remodeling Group for your remodeling project. Please keep us in mind should you require our services in the future. Respectfully Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com

February 2018Dear [redacted] ,This letter shall serve as a response to the complaint filed with the Revdex.com.Thank you for taking the time to provide us with your valuable feedbackI have reviewed thecomplaint and personally looked into the matter.Please contact us directly ###-###-####, press option # [redacted] to reach our Warranty Service Division.A Warranty Service Agent will be happy to assist you with scheduling a service appointment toinspect and resolve the issue with your gutters.Sincerely,Eamon L.Director of Warranty Service

Dear [redacted] ***,The Custom Home Remodeling Agreement you signed with Power Home Remodeling on 10/04/has been cancelled The roof repairs were completed on 12/5/17.Respectfully,Eamon L***Warranty Service DirectorPower Home Remodeling

BEWARE- DON'T LET THIS COMPANY INTO YOUR HOUSE UNLESS YOU HAVE TONS OF TIME AND TONS OF MONEYThis review is based on sales pitch onlyThis was high pressure sales tactics presentation to get FREE ESTIMATE that lasted for 7:pm (May 31) till am the next day (June 1) – more than hours! Might I just say that time is not free, so this time is certainly not considered a 'free' estimate by my standardsWe've been thinking about a new roof for a while but hadn't started any research on prices, local companies, financing, etc yet, so we figured why not start by seeing how much this could potentially cost us so we have some numbers for the bank? Our exchange with Power started when someone (sales representative H [redacted] M***/Remodeling consultant from Rosemont, IL office) knocked on our door in the evening of May We didn’t yet consulted with other companies to get free estimatesHunter went to the attic and made a few pictures of the problematic areas that he showed us and explained how to fix the problems and which materials would be suggestible to useAfter many boring hours he finally gets around to pricesHe started off by providing hypothetical quotes from S***, then H [redacted] Depot, then somebody else, then some other company, and anotherAll of these prices are ranging from $30,to $60,000! Then, we finally get to Power's estimate; $24,for a 1,square foot roofBut wait, there's more! That $24,is only good if we signed contract on the dotted line tonight! If the sales representative walks out the door, then the price goes up a few thousands more! What a jokeWe refused even to discuss this roof projectBut after he gave us lengthy presentation about Solar Eclipse product that could be applied to the attic to improve the situation with overheated space there and quoted us price of almost $5.5K we started to discuss this optionI want to warn other homeowners that this POWER company will offer you a 'FIRST VISIT PRICE' that is only available if you sign at the end of the free estimate appointment - leaving you no time to consider your optionsThe sales pitch went VERY LOOONGThis guy didn't end up leaving until we signed contract (# 32-01619) for the Attic insulation job (1,sqft.) by using Solar Eclipse Radiant Barrier at the price of $5,(exorbitant number as we learned by research performed the next day)! When he asked after lengthy presentation ‘Would you like to sign the contract?’ I said 'Give us a week to think about it, and to consult other companies to get free estimates but keep the offer at the price you're quoting us now' and he said 'I don't make the rules, I can't do that.' I then explained that he came to us to give free estimate and we didn't have time to do our own research on the subject or consult with other professionals, and that it would be foolish for us or anyone to agree to sign on for that much money with no other knowledge on roofing or attic insulation job and without consulting other competitorsThis "discount" proved to be no more than a ploy so they could be the first ones out, to quote us a ridiculously high price and pressure us into signing on with themI also asked why they would only offer that price on the first visit, and he said it was because of the sales efficiency model he had previously explained to us about making fewer sales visitsVery clever, Power, you've got all your bases coveredI also directly asked, 'Suppose we say YES right now? If we decided to back out tomorrow would we be able to do it using the WI clause allowing business day to cancel the contract?’ He told me that if I'm asking that, then we shouldn't sign on because it means I'm not confident in the company or the product, and that he didn't do his job(Really? You're guilt tripping me?) Then I and my husband decided to sign the contract to lock into their ‘discounted price given only during the 1st presentation’, knowing that we can cancel this contract by law during the first business days (based on our informed opinion after researching about the subject the next day)We made our research and decided to CANCEL the contract in the evening of the same day June I called the # 888-736-(written on the contract) and spoke with representative about cancellation of the contract but operator said we need to call in the morning of June So, we both called on June and spoke with different representatives, telling them that we want to cancel the contractMy husband than called one more time to be sure that the contract is cancelled and spoke with Nick who said that ‘Don’t worry, your contract is cancelled”Then my husband got a call from other representative who said that we will need to sign their document to finalize cancellation of the contract and the guy will come to us Tuesday June at pm to get our signaturesWHAT A HASSLE! My husband offered them instead to send us attached document by email to be signed so we could print it, sign, scan into computer and email to Power their signed documentThe representative refused to do this and required us to proceed with his optionThe whole experience is very odd and I haven't been able to stop thinking about it sinceMost of all, I think it's terribly inconsiderate to the point of cruelty that this company wouldn't train it's salespeople to have mercy and lighten up on the presentation time and brutal sales, plus difficulties with canceling contract by requiring new meeting with representative who wants to c***ect our signatures in person instead of using available technology making things more difficultThis company totally ruined our night and wasted our precious time! Fellow homeowners - be weary of anyone who tries to sell to you like this! If it doesn't feel right, don't do itSHAME ON YOU, POWER HOME REMODELING GROUP! A general building contractor should NEVER pressure anyone during the sales or estimate process, stick to only what the client wants to be done or expressed a wish to get an estimate on, and give them things they request including other customer references without a hassleSo, based on our awful experience with POWER high pressure sales tactics I would like to recommend homeowners the f*owing: PLEASE, DO NOT ALLOW SALES REPS FROM 'POWER' TO PROVIDE YOU WITH AN ESTIMATE OF ANY KIND! This company is a total scamI should report them to Customer Protection Agency for their illegal and dishonest business practices! Run Away as Fast as you Can! But if you have a lot of money and time to blow, then this is your company! Run, don't walk from this companyI'm sure they have the means to do great work, but their hard sell, invasive tactics and astronomically high price estimates will never get my business after I got an informed opinion from other contractorsI don't care how amazing their product is, because there are other amazing products on the marketPower was a complete waste of our precious timeOriginal signed contract # 32-was signed on June 1, and we tried to cancel it by calling POWER on June (read explanation inside the letter)The contract only lists the phone number of the company, address and websiteThey didn't provided the email where we can send signed cancelled form.I would suggest the company to utilize the latest available technology and providing their email address to the customers who may want to cancel the contract by simply emailing signed cancellation document by scanning it into the computer and attaching this file to the email sent to 'Power'

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:This will take way too long! I want it removed immediately! I will still send in a signed letter as you requested but I can't believe I have to go through all of this because of your deceptionWho knows how long this process is going to take but it's already been weeks and counting to get an inquiry removedNot happy with PowerHRG at all! Great products but terrible management! Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is a polite response but I am not confident the situation will be resolvedWhen I informed the solicitor who knocked on my door that it was illegal to so so, he apologized and told me he wasn't aware of that local lawThree hours later I saw his supervisor/colleague still parked in my subdivision concluding his roundsWhile I am confident that the young man I encountered shared this information with his partner, nothing was done to make sure local law was being observedI believe the response I receive each time I ask this company to be accountable for its actions is simply lip service and therefore not truly an attempt to resolve the complaint, it is simply placationWhen the local offices (all in IL) are actively charged by HQ to make changes and to implement those changes I will feel like I have received a valid response Regards, [redacted]

Dear [redacted] ***, As we are unable to have this conversation over the phone per your request, the next best option would be to meet in person at your home I would like to set up a date and time to meet before the end of this week Please let me know what day is best for your schedule.Thank you,Eamon L***Warranty Service DirectorPower Home Remodeling O: [redacted] ***PowerHRG.com

Dear [redacted] , Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matterWe will take the steps necessary to rectify the situation We will flag your records in our database to prevent future calls from anyone in the company We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted belowRegards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear Mr***Thank you for taking the time to write about your experience We value input and feedback from homeowners like you I apologize if our interactions caused you and your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matter.In instances where people give us their contact information, we touch base with them periodically to see if they would be interested in our products and services After a period of time, your information is entered into our automated dialer We did not realize we were calling you as often as you claim This is the first time I am learning about your dissatisfaction and will take the steps necessary to rectify the situation We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company, remove the number from the predictive dialer, and post the number to our own internal DNC list, which prevents it from loading into the dialer system again Additionally, your home address has been added to our Do Not Knock list We will make a concentrated effort to avoid marketing in and around your neighborhoodFurthermore, you willfully provided us with your information, so at no time have you been contacted without authorization We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below.Respectfully,Eamon L***Director of Warranty ServicePHONE: ###-###-####FAX: ###-###-####WEB: http://www.powerhrg.com

Dear [redacted] , Thank you for taking the time to write about your experienceI apologize if our interactions caused you any undue stress or aggravation I have reviewed your complaint and personally looked into the matter We apologize for the inconvenience and give assurance that we will do our best to make sure you will not hear from us again We will systematically address this issue as follows; flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below Regards, Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear **& *** [redacted] , I sincerely apologize for the inconvenience and disappointment you experienced in dealing with our Finance Division We have investigated the matter and, as you know, there was a miscommunication regarding the method of payment for your remodeling project After speaking with your husband on several occasions, we eventually reached an agreement and mutual understanding Today, 4/9/14, we received the documents with your signature and the correct dates Our Finance Division will send the documents to the bank for processing Should you need further clarification or have any questions in the future, please contact me directly via the information noted below Respectfully, [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group

Dear [redacted] , We pre-screen our customers in order to determine eligibility for our no money down offerThis pre-screening process does not result in a hard check on your credit, nor have we applied for third party financing on your behalf This is no different than the pre-approved credit card or car dealership offers you routinely receive in the mailNo sensitive information was given to [redacted] by Power – only your name and address For individuals who do not wish to receive these offers, [redacted] allows for an opt-out However, the opt-out process requires certain personal information in order for [redacted] to ensure they are opting out the correct individual This information is held in strict privacy and is not shared with us or any other institution Please see [redacted] ’s privacy policy for more information.You should also be aware that prescreened offers can provide many benefits In fact, some of these pre-approved products carry more favorable rates than those available to the general public.Please contact me directly if you have any questions or would like to further the discussion on this topic I can be reached via the information noted below.Respectfully,Eamon L [redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group Tell us why here

Dear Mr [redacted] ,Thank you for taking the time to write about your experience I apologize if our interactions have caused your family any undue stress or aggravation I have reviewed your complaint and personally looked into the matterWe will take the steps necessary to rectify the situation We will flag your records in our database and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood We apologize for the inconvenience and give assurance that we will do our best to make sure tit doesn't happen again Hopefully this will help to absolve our company of any wrongdoing If there is anything else I can do to assist, please contact me directly via the information noted below.Regards,Eamon L [redacted] of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group